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Direct MessagesDate/Time: Sat, 27 Apr 2024 00:13:39 +0000
Trade Account Not Assigned
View Count: 1578
| [2019-10-07 18:58:41] |
| User781579 - Posts: 11 |
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Hi, Switched to Denali on Friday. However, I am not with AMP and now considering a different Broker. When I try to logon onto my Sierra charts, I get a service connection error - Trade Account not assigned. Can you assist with this, so that I can at least sim trade in the interim? Many thanks |
| [2019-10-08 02:23:33] |
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If you do not have a trading provider, then in Global Settings >> Data/Trade Service Settings >> Service select SC Data - All Services. Refer to the information here: https://www.sierrachart.com/index.php?page=doc/DataSourceSettings.php#Service Assuming you have already connected Sierra Chart to a live trading account this month you will then be able to access the real-time data and can do simulated trading. Otherwise you will not be able to get the real-time data according to CME rules. Just be aware that if you do not have a funded futures account by the beginning of next month, then you will not qualify for the lower priced CME exchange fees and will have to pay the higher priced professional fees. Refer to the information here: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges And one final note - we noticed that you activated multiple exchanges, which you did not need to do. You only need the Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for Non-Professional Trading Accounts. We have gone ahead and deactivated the other exchanges, as they were only repeats of this main one. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-10-08 02:25:41
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| [2019-10-08 13:34:52] |
| User781579 - Posts: 11 |
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Hi, Many thanks for that and I will look to appoint a trading provider asap. I appreciate that you rectified my account for the multiple exchange subscriptions. The changeover to Denali has also had me review all my settings. It appears that my SC account and charts is linked to my wife's account and charts-does this make sense? She is with SC and AMP. Making the change to SC Data - All services, changes the settings on her charts. Is there anything I can send securely, to assist in your review of this? Many thanks |
| [2019-10-08 14:09:46] |
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It appears that my SC account and charts is linked to my wife's account and charts-does this make sense? She is with SC and AMP. Making the change to SC Data - All services, changes the settings on her charts.
This makes no sense at all. Each installation of Sierra Chart is fully independent from others. Does your wife have another installation of Sierra Chart or are they using your own installation of Sierra Chart?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-10-08 14:50:52] |
| User781579 - Posts: 11 |
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Thanks and I agree. My sense now is that they are using my installation of SC, as we use same PC but at different times of day. On my logon however, the reference is my wife's -should i send a screen shot with details blanked to explain? Thanks |
| [2019-10-08 16:02:52] |
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Therefore, just install another copy of Sierra Chart as explained here: Using Multiple Data and Trading Services at the Same Time: Step-By-Step Instructions to Install Multiple Copies of Sierra Chart And you can copy files from one installation to another as explained here: Transferring Sierra Chart Settings and Data From Existing Installation to New Installation Also if you want to login to a different Sierra Chart account in Sierra Chart, refer to: Sierra Chart - Software Login Instructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-10-08 16:37:28
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| [2019-10-08 16:37:35] |
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The post above has been updated.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-10-24 11:53:00] |
| User781579 - Posts: 11 |
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Hi, I am not have much success with copying files from one installation to another? I cannot get a live feed? Could you please revert me back to CQG again, as I found this much more straightforward. Many thanks Adrian |
| [2019-10-24 20:04:06] |
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I am not have much success with copying files from one installation to another? We can do this using remote assistance for an additional cost.Regarding the data feed, the problem is we see you are not running an up-to-date version of Sierra Chart. The first step is that you must update following these instructions here: Software Download: Fast Update If you want to use CQG, just follow the instructions here: CQG Trading Platform Service And that is necessary anyway to authorize the real-time data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-11-20 16:05:46] |
| User781579 - Posts: 11 |
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Hi, I've tried many times to copy the files to install new copy or transfer to new files in same PC. I would like to organise remote assistance before the end of the week if possible? Could you let me know if feasible and the likely cost. Many thanks |
| [2019-11-21 05:23:24] |
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Yes we can help you. Cost would be just about 10-15 USD. Let us know if you want help.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-11-21 05:23:46
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| [2019-11-22 16:26:48] |
| User781579 - Posts: 11 |
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That would be great. Could we organise for sometime Monday?
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| [2019-11-23 04:17:59] |
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Yes we should be able to do that but it would be more likely Monday your afternoon.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-11-24 19:22:40] |
| John - SC Support - Posts: 31159 |
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On Monday we have availability between 15:00 and 19:00 GMT. Let us know a specific time that will work for you. Also ensure that your phone number is correct on this page, as that is the number we will call you: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo We call using Skype, so there will not be an incoming number associated with the call, so please be sure that we are not blocked when we call. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-11-25 14:26:40] |
| User781579 - Posts: 11 |
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Thanks. Today at 6pm GMT would be perfect
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| [2019-11-25 18:41:20] |
| John - SC Support - Posts: 31159 |
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Talked with customer and worked out the setup that will work for them.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-11-25 19:39:41] |
| User781579 - Posts: 11 |
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Thanks John, brilliant support. Really appreciated.
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