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Notice: Transact Websocket Connectivity Issue

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[2019-10-01 14:43:16] #100 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
No suggestions from our side. Transact will need to resolve. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-10-01 16:05:55] #101 [Go To First Post]
User316362 - Posts: 210
I see no reflection of trade entered on Chart in TransAct DOM or visa verse at all . in 1991 and 1993.

[2019-10-01 17:54:16] #102 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Make sure that Trade >> Trade Simulation Mode On is disabled. Also refer to: https://www.sierrachart.com/index.php?page=doc/TransAct.php#Trading Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-10-01 17:55:03

[2019-10-01 18:40:51] #103 [Go To First Post]
User316362 - Posts: 210
The Trade >> Trade Simulation Mode On is disabled. And I ran the experiment again. Doesn't work I'll take it up with TransAct Date Time Of Last Edit: 2019-10-01 18:47:21

[2019-10-02 20:19:28] #104 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Yes you definitely have to do that. We cannot help with this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-10-16 20:08:44] #105 [Go To First Post]
User350414 - Posts: 5
A disaster, really a disaster I have no other words.... Price lags 1 second in normal condition and 4/5 seconds in fast market Total freezing on market close What's going on? I contacted transact support....they suggest to set chart update to 800 ms, lol Your comment? Date Time Of Last Edit: 2019-10-16 20:09:01

[2019-10-16 20:52:51] #106 [Go To First Post]
User350414 - Posts: 5
I installed the build 1941 and it seems to work fine Please explain the reason for that Every Transact user has to use this version (1941) to avoid issues? Since I have to pay Sierra every month, I need to know what I have to do, and if the version 1941 is the solution for now and if this build has no other issues with their WS Thank you. Date Time Of Last Edit: 2019-10-16 20:55:31

[2019-10-16 21:20:25] #107 [Go To First Post]
User90125 - Posts: 715
Read post#17 and #18 above carefully. The answer is there. TL;DR - use 1941 as data feed source and latest version(s) as destination.

[2019-10-16 21:22:57] #108 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
In regards to post #105 we do believe this is a server-side issue. The chart update interval is totally irrelevant here. And we want to make one comment where we have said, that the connectivity using the websocket connection, is definitely better than the bridge program. This is a statement from our perspective, and regarding the method of connectivity and the directness to the Transact server, and the degree of control Sierra Chart has over the connectivity. It is absolutely superior but if the websocket feed has a problem from the server, well then it will be worse than the old bridge. But this is not something which our statements are in relation to. In regards to post #106 it may be the best thing to stay with 1941. You can also look at other supported Trading services. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-10-23 11:15:38] #109 [Go To First Post]
User907968 - Posts: 802
What is the current situation with the Transact websocket connnection, is live trading now supported?

[2019-10-23 11:22:18] #110 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Yes it is supported and well tested. There are no problems using it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-10-23 13:30:35] #111 [Go To First Post]
User63632 - Posts: 43
Updated from 1941 to current version and all TPO charts are blank. Since I use Transact, do I need to update something within SC?

[2019-10-23 14:13:35] #112 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
In regards to post #111 and TPO charts, we can call you to look into this. Let us know if that is fine. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-10-23 14:13:47

[2019-10-23 14:34:13] #113 [Go To First Post]
User63632 - Posts: 43
Yes a call will be fine.do you have cell # Thank you

[2019-10-23 15:36:50] #114 [Go To First Post]
User358559 - Posts: 15
Transact says: Up until now, Level 5 SC features (profile, numbers bars, etc.) were not blocked from use by Level 3 subscribers. Now they are. this was done by Sierra Chart not us. so an additional charge of $10/mo is necessary to activate level 5 through Transact...between slow data transfer with Transact websocket connection and now this, it has been quite frustrating for last few months

[2019-10-23 16:12:48] #115 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Up until now, Level 5 SC features (profile, numbers bars, etc.) were not blocked from use by Level 3 subscribers. Now they are. this was done by Sierra Chart not us. Yes, Transact did have a favorable benefit in this regard mainly for simplicity with billing, but this was brought in line with the same price that everyone receives for the Advanced features . .between slow data transfer with Transact websocket connection This is going to be a Transact market data feed issue. We also offer Transact users special pricing and this is explained here: https://www.sierrachart.com/index.php?page=doc/TransAct.php#SierraChartDiscountForTransactUsers Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-10-23 16:14:38

[2019-10-23 16:46:34] #116 [Go To First Post]
User358559 - Posts: 15
So to be clear, to receive the 30% off level 5 I must access through SC or through Tansact? Thank you

[2019-10-23 16:54:29] #117 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
In this particular case you would be paying for Sierra Chart yourself. You should have a shortcut on your desktop for starting Sierra Chart. So you will want to use that going forward and just pay for usage time as explained here: https://www.sierrachart.com/index.php?page=doc/TransAct.php#SierraChartDiscountForTransactUsers Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-10-23 16:54:43

[2019-10-23 17:10:16] #118 [Go To First Post]
jmt816 - Posts: 45
Is that discount on top of the discount from paying annually? i am a Transact user but have also had my own direct Sierra account for awhile, in order to use Sierra for stocks as well as futures, and currently pay annually. Am I eligible for this discount in addition? and if so, what do i need to do to receive it (i've recently renewed and paid)

[2019-10-28 09:43:50] #119 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
No it is not an additional discount. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-10-31 17:07:48] #120 [Go To First Post]
User358559 - Posts: 15
I know you have been dealing with this for a while, but v. 1997 and now 2006 lagging in rapid movement environment with Transact..Is it on their end or SC? Their DOM does not lag, just the charts. Spoke with them and they seem to think it is possibly a issue with SC. Any suggestions?

[2019-10-31 20:16:08] #121 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Data lagging is always going to be an issue external to Sierra Chart: Prices / Data Falling Behind And if 2006 still experiences it, then Transact still has not resolved the problem. It definitely could not be an issue within Sierra Chart. Their own trading software uses a completely different data feed. And it is also a UDP feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-10-31 22:01:19] #122 [Go To First Post]
User358559 - Posts: 15
Lag time today with oil futures was as much as 30 sec. before charts matched transact Dom. I will discuss with them since you are sure on your end. Frustrating

[2019-10-31 22:24:44] #123 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Yes we are 100 percent certain the issue could not be on the Sierra Chart side. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-11-07 15:15:54] #124 [Go To First Post]
User63632 - Posts: 43
Still having issues with lag in data for transact/ web socket. Having spoke with them this morning. They say their aware of the issue and at times the data bundles clog and are working with you folks to resolve web socket data transfer. Is this so? Will switching to version 1941 temporarily resolve the problem until transact gets web socket able to transfer data at all times. Thank you

[2019-11-08 01:58:37] #125 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
They really do not need to involve us in this, unless there is some change in the protocol. We have not heard from them regarding this. However, we have made it clear to Transact, that Sierra Chart has very efficient and well designed receiving and processing of the data. Yes switching back to 1941 is a temporary solution. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-11-08 01:59:18

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