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Direct MessagesDate/Time: Tue, 23 Apr 2024 23:34:13 +0000
Real Time Data not updating
View Count: 2085
| [2019-04-11 09:00:53] |
| User255315 - Posts: 127 |
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Hi SC, I was recently in contact with you regarding setting up a UAT environment using the SC Futures Order Routing/Data feed and I can now see my account added under Account Control Panel. I am also able to get the Symbols and charts open, but there seems to be a lag between the system time and the chart time till where its loaded. I am attaching a screenshot of the same, and also the message log as you have given instructions on the documentation page. I only need to get the Real Time updating done and then i guess the UAT environment would function as expected. MESSAGE LOG: Software version: 1898 32-bit | 2019-04-11 09:52:19 Usage end date: 2019-06-20 | 2019-04-11 09:52:19 Enabled for: Advanced Features. | 2019-04-11 09:52:19 Enabled for: Advanced Features 2. | 2019-04-11 09:52:19 Enabled for: Sierra Chart Historical Data Service. | 2019-04-11 09:52:19 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-04-11 09:52:19 Current selected Data/Trading service: SC Futures Order Routing/Data | 2019-04-11 09:52:19 Chart Update Interval: 500 | 2019-04-11 09:52:19 Intraday Data Storage Time Unit: 0 | 2019-04-11 09:52:19 Time Zone: +01:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2019-04-11 09:52:19 2019-04-11 09:52:19 Local computer time | 2019-04-11 09:52:19 2019-04-11 08:52:19 Local computer time in UTC | 2019-04-11 09:52:19 2019-04-11 09:52:19 Local computer time in SC Time Zone | 2019-04-11 09:52:19 2019-04-11 06:54:23 Server time in UTC | 2019-04-11 09:52:19 Local computer UTC time and Server UTC time difference: 0 seconds. | 2019-04-11 09:52:19 Program path: C:\SierraChart\ | 2019-04-11 09:52:19 Data Files path: C:\SierraChart\Data\ | 2019-04-11 09:52:19 OS Version Number: 10.0 | 2019-04-11 09:52:19 Locale Setting: C | 2019-04-11 09:52:19 DLLs: base.dll, daily-mod.dll, daily.dll, daily2.dll, ExampleCustomStudies.dll, pi.dll, redef.dll, rough.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-04-11 09:52:19 File >> Disconnect selected. | 2019-04-11 09:52:52 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2019-04-11 09:52:52 SC Futures Order Routing/Data | Disconnected. | 2019-04-11 09:52:52 DTC Client socket (1) | Socket gracefully closed by remote side. | 2019-04-11 09:52:52 DTC Client socket (1) | Closed. | 2019-04-11 09:52:52 SC Futures Order Routing/Data | Connecting to the server futurestrading1.sierracharts.com. Port 11097 | 2019-04-11 09:52:56 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2019-04-11 09:52:56 DTC Client socket (1) | Connecting to IP: 65.182.172.42. | 2019-04-11 09:52:56 DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2019-04-11 09:53:17 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-04-11 09:53:17 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-04-11 09:53:17 DTC Client socket (1) | Closed. | 2019-04-11 09:53:17 SC Futures Order Routing/Data | Disconnected. | 2019-04-11 09:53:17 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-04-11 09:53:17 SC Futures Order Routing/Data | Connecting to the server futurestrading4.sierracharts.com. Port 11097 | 2019-04-11 09:53:20 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2019-04-11 09:53:20 DTC Client socket (1) | Connecting to IP: 65.182.172.42. | 2019-04-11 09:53:20 DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2019-04-11 09:53:41 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-04-11 09:53:41 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-04-11 09:53:41 DTC Client socket (1) | Closed. | 2019-04-11 09:53:41 SC Futures Order Routing/Data | Disconnected. | 2019-04-11 09:53:41 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-04-11 09:53:41 SC Futures Order Routing/Data | Connecting to the server futurestrading1.sierracharts.com. Port 11097 | 2019-04-11 09:53:44 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2019-04-11 09:53:44 DTC Client socket (1) | Connecting to IP: 65.182.172.42. | 2019-04-11 09:53:44 DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2019-04-11 09:54:05 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-04-11 09:54:05 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-04-11 09:54:05 DTC Client socket (1) | Closed. | 2019-04-11 09:54:05 SC Futures Order Routing/Data | Disconnected. | 2019-04-11 09:54:05 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-04-11 09:54:05 SC Futures Order Routing/Data | Connecting to the server futurestrading4.sierracharts.com. Port 11097 | 2019-04-11 09:54:08 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2019-04-11 09:54:08 DTC Client socket (1) | Connecting to IP: 65.182.172.42. | 2019-04-11 09:54:08 DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2019-04-11 09:54:29 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-04-11 09:54:29 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-04-11 09:54:29 DTC Client socket (1) | Closed. | 2019-04-11 09:54:29 SC Futures Order Routing/Data | Disconnected. | 2019-04-11 09:54:30 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-04-11 09:54:30 SC Futures Order Routing/Data | Connecting to the server futurestrading1.sierracharts.com. Port 11097 | 2019-04-11 09:54:32 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2019-04-11 09:54:33 DTC Client socket (1) | Connecting to IP: 65.182.172.42. | 2019-04-11 09:54:33 DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2019-04-11 09:54:54 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-04-11 09:54:54 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-04-11 09:54:54 DTC Client socket (1) | Closed. | 2019-04-11 09:54:54 SC Futures Order Routing/Data | Disconnected. | 2019-04-11 09:54:54 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-04-11 09:54:54 SC Futures Order Routing/Data | Connecting to the server futurestrading4.sierracharts.com. Port 11097 | 2019-04-11 09:54:57 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2019-04-11 09:54:57 DTC Client socket (1) | Connecting to IP: 65.182.172.42. | 2019-04-11 09:54:57 |
| [2019-04-11 16:58:22] |
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We apologize for the delay. We have done yesterday a reconfiguration of the servers used by this order routing service. This is why you cannot connect to the UAT system. This issue does not affect live trading. We will have this resolved for UAT after the close today. This service also requires the use of the Sierra Chart Exchange Data Feed to receive the real-time data. We see your account does not currently have that active. So you would have to activate that. Here is the relevant documentation and instructions: Sierra Chart Exchange Data Feed Let us know if you need help with the data feed. Additionally please take note of the following: Understand, that there is a difference between the actual exchange real-time data and the pricing in the UAT environment. So you are going to see that orders fill at different prices and orders do not fill when expected. But it is a good test to check the transmission of orders. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-04-11 17:17:05] |
| User255315 - Posts: 127 |
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I understand that the pricing will be different, but if the data updates in real-time, that would be just fine to test the transmission. Also i have a question: What would be the difference between the UAT environment trades and the ones that i get when i replay charts on my SC with the SC Data- All Services feed? Another question relating to the set-up of the Sierra Exchange Data Feed setup: (that you have given me the link for) Do i need to activate that even if i have a trading account with TT? This is the only roadblock in testing out my trading system, which i would first like to do in UAT and then move to Live, and your help in setting this up is appreciated (I'd only need instructions the one time). Thank you for your patience with the same. Thanks in advance. |
| [2019-04-11 17:54:52] |
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What would be the difference between the UAT environment trades and the ones that i get when i replay charts on my SC with the SC Data- All Services feed? The difference will be the trades when doing a replay will be simulated within Sierra Chart and properly match the prices of the chart bars.Do i need to activate that even if i have a trading account with TT? Yes you do need the Sierra Chart Exchange Data Feed.This is the only roadblock in testing out my trading system, which i would first like to do in UAT and then move to Live, and your help in setting this up is appreciated (I'd only need instructions the one time). Thank you for your patience with the same. Please understand you cannot use UAT to test a trading system. This definitively will not work at all. There will be all kinds of associated problems. UAT is not a simulation environment. It is the exchange test servers which has very different order activity and different pricing. It is very very different from the actual live data feed. Instead you must use Trade Simulation Mode when connected to SC Data-All Services or when using the SC order routing service:Trade Simulation Or you could use this particular service: Simulated Futures Trading Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-04-11 17:56:34
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| [2019-04-12 16:23:32] |
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We finished with the server reconfiguration yesterday. In Global Settings >> Data/Trade Service Settings, you can use Server 1 and Server 2 for UAT for the primary and backup servers. Only those servers support UAT. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-04-16 11:35:32] |
| User255315 - Posts: 127 |
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Before activating a real time data connection, we need to set the futures broker, which in my case is TT, but the drop down menu doesnt show TT among the futures brokers. For the UAT testing, is it enough to set the option to Do Not have futures broker, and maybe i could change it when i want to shift to live? Also regarding the signing of exchange agreements, which options do I select? I'd appreciate a little help regarding this. Date Time Of Last Edit: 2019-04-16 11:57:02
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| [2019-04-16 17:17:36] |
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In your particular case the broker will be one of the following: : "GH Financials" or "Mercury Derivatives Trading". These have been added to the list. It could not be Trading Technologies. They are not a broker or clearing firm. You do have to specify your broker in the case of CME data. We see you have successfully activated the data feed but for the record, in this particular section: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures#Agreements You will want to complete the agreement named: "Market Data Agreement". Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-04-17 09:35:23] |
| User255315 - Posts: 127 |
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Last Question regarding this, to test the order transmission (the orders will be generated by my algo running on real-time charts), using UAT environment, what settings do i have to change? I am using the SCFuturesOrderRouting/Data service with UAT port, and ive turned the TradeSimulation Mode off. Please let me know if there are any other configurations to be set. |
| [2019-04-17 10:17:57] |
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These are the correct settings. Nothing else. But just understand that you are not necessarily going to get a fill when you expect and the fill price in UAT is going to match whatever orders are at the exchange test server. They will be quite different than the current actual live market prices. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-04-17 10:18:10
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| [2019-04-17 11:57:39] |
| User255315 - Posts: 127 |
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Small doubt: If i have one real time data connection enabled for my account, can i run it on two different systems( I mean computers here), or do i need two separate real-time data connections for different PCs. Much obliged for your assistance SC Engg team, in setting this up for me! Update: found relevant documentation pertaining to this. Date Time Of Last Edit: 2019-04-17 12:05:20
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| [2019-04-17 18:27:49] |
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Yes here is the relevant documentation: Sierra Chart Exchange Data Feed: Connections (Connections) Also, in the coming months, we would expect a separate real-time connection will no longer be necessary for CME data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-04-17 18:32:10
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| [2019-04-23 14:20:59] |
| User255315 - Posts: 127 |
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Hi, THis is in regards to the UAT environment you have helped me set up last week. My System generated an order today and this is the error message im getting. Please check attached snips of Trade Service Log and Trade Orders Positions tab. showing error TradeAccount (Unset) Symbol (unset) Also let me know if there is any different procedure to implement this so that it actually takes positions in the UAT envionment. |
 Error UAT SC.PNG / V - Attached On 2019-04-23 14:15:53 UTC - Size: 61.96 KB - 225 views Attachment Deleted. UAT OrderPosition.PNG / V - Attached On 2019-04-23 14:19:24 UTC - Size: 41.51 KB - 303 views |
| [2019-04-23 17:31:31] |
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We need a little time to look into this. This is a rejection on the TT side. The relevant error is where it says "Insufficient Permissions". We will have to ask TT about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-04-23 17:31:49
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| [2019-04-23 17:34:54] |
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Can you tell us what the Primary Server is set to in Global Settings >> Data/Trade Service Settings.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-04-23 17:35:00
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| [2019-04-23 18:38:01] |
| User255315 - Posts: 127 |
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set to 'server1'
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| [2019-04-24 05:02:15] |
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We are following up with TT about this to see what needs to be changed to get the order two go through.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-04-24 05:04:14] |
| User255315 - Posts: 127 |
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I have set the primary server and Data/trade settings to Server1 as primary and server2 as secondary with UAT enabled. Waiting for further instructions regarding this from you.
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| [2019-04-24 18:09:26] |
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We have provided your broker/clearing firm the information from TT but we understand there still is a problem. We want you to set the Primary server to Server 2 and the Backup server to Server 4. Submitted order again and then provide us the full rejection message from the trade service log: Support Board Posting Information: Providing Lines From Trade Service Log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-04-25 05:27:05] |
| User255315 - Posts: 127 |
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Hi SC I changed the servers to 2 and 4 respectively and these are the trade service log messages: TradeActivity files query time: 0.032856 seconds. | 2019-04-25 06:24:26 TradeActivity files query time: 0.017873 seconds. | 2019-04-25 06:24:26 SC Futures Order Routing/Data | Requesting trade accounts from server. | 2019-04-25 06:24:33 SC Futures Order Routing/Data | Performing query for order fills start date- time for account SierraTesting. | 2019-04-25 06:24:33 SC Futures Order Routing/Data | Performing query for historical account balances for account SierraTesting. | 2019-04-25 06:24:33 SC Futures Order Routing/Data | Received 1 accounts from service. | 2019-04-25 06:24:33 TradeActivity files query time: 0.036914 seconds. | 2019-04-25 06:24:33 TradeActivity files query time: 0.029079 seconds. | 2019-04-25 06:24:33 SC Futures Order Routing/Data | Requesting historical order fills for account SierraTesting. Start Date-Time UTC: 2018-10-21 05:24:33 | 2019-04-25 06:24:33 TradeActivity files query time: 0.027663 seconds. | 2019-04-25 06:24:33 SC Futures Order Routing/Data | Requesting historical account balances for account SierraTesting. Start date-time UTC: 2018-10-21 05:24:33 | 2019-04-25 06:24:33 SC Futures Order Routing/Data | Received 0 order fills for account: SierraTesting. Inserting the ones that do not exist. | 2019-04-25 06:24:33 SC Futures Order Routing/Data | Received 0 historical account balance updates for account: SierraTesting. Inserting the ones that do not exist. | 2019-04-25 06:24:33 TradeActivity files query time: 0.022739 seconds. | 2019-04-25 06:24:34 SC Futures Order Routing/Data | Requesting Trade Positions data. | 2019-04-25 06:24:38 SC Futures Order Routing/Data | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2019-04-25 06:24:38 SC Futures Order Routing/Data order update (Order reject). Info: TT order update (Rejected). Text: Insufficient permissions : route does not exist for clientCompId SIERRA, route : 7612 , 7. Internal Order ID: 57453. Service Order ID: 5151. Symbol: CLM19_FUT_NYMEX | 2019-04-25 06:24:44 * SC Futures Order Routing/Data order update (Order reject). Info: TT order update (Rejected). Text: Insufficient permissions : route does not exist for clientCompId SIERRA, route : 7612 , 7. Internal Order ID: 57454. Service Order ID: 5152. Symbol: CLM19_FUT_NYMEX | 2019-04-25 06:25:06 * SC Futures Order Routing/Data order update (Order reject). Info: TT order update (Rejected). Text: Insufficient permissions : route does not exist for clientCompId SIERRA, route : 7612 , 7. Internal Order ID: 57455. Service Order ID: 5153. Symbol: CLM19_FUT_NYMEX | 2019-04-25 06:25:11 * SC Futures Order Routing/Data order update (Order reject). Info: TT order update (Rejected). Text: Insufficient permissions : route does not exist for clientCompId SIERRA, route : 7612 , 7. Internal Order ID: 57456. Service Order ID: 5154. Symbol: CLM19_FUT_NYMEX | 2019-04-25 06:25:30 * SC Futures Order Routing/Data order update (Order reject). Info: TT order update (Rejected). Text: Insufficient permissions : route does not exist for clientCompId SIERRA, route : 7612 , 7. Internal Order ID: 57457. Service Order ID: 5155. Symbol: CLM19_FUT_NYMEX | 2019-04-25 06:25:34 * SC Futures Order Routing/Data order update (Order reject). Info: TT order update (Rejected). Text: Insufficient permissions : route does not exist for clientCompId SIERRA, route : 7612 , 7. Internal Order ID: 57458. Service Order ID: 5156. Symbol: CLM19_FUT_NYMEX | 2019-04-25 06:25:41 * Waiting for you to resolve this. |
| [2019-04-25 07:05:43] |
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This is the same error message that we gave TT. Either you or your broker needs to contact TT and give them the account identifier and have them resolve this. This is a TT error: Text: Insufficient permissions : route does not exist for clientCompId SIERRA, route : 7612 , 7.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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