Support Board

Date/Time: Mon, 06 May 2024 04:18:27 +0000

Post From: Real Time Data not updating

[2019-04-11 16:58:22] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We apologize for the delay. We have done yesterday a reconfiguration of the servers used by this order routing service. This is why you cannot connect to the UAT system. This issue does not affect live trading. We will have this resolved for UAT after the close today. This service also requires the use of the Sierra Chart Exchange Data Feed to receive the real-time data. We see your account does not currently have that active. So you would have to activate that. Here is the relevant documentation and instructions: Sierra Chart Exchange Data Feed Let us know if you need help with the data feed. Additionally please take note of the following: Understand, that there is a difference between the actual exchange real-time data and the pricing in the UAT environment. So you are going to see that orders fill at different prices and orders do not fill when expected. But it is a good test to check the transmission of orders. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing