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How to Post a Message for Support

In the Trade Window the Trade Account is UNSET

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[2018-03-09 23:27:48] #1 [Go To First Post]
User809700 - Posts: 14
Hi, I am setup with a live account with AMP for clearing and CTS T4 DTC data connection. When i open the Trade Window to begin trading i see that the section for Trade Account is showing "unset". I followed the sierra instructions (link below) regarding this issue and thus contacted AMP, however, they claim that everything is correctly inputted on their end and they referred me to you guys. ( Basic Trading and the Trade Window: Main/C >> Trade Account (Selecting Trade Account for Chart / Trade DOM) ) I would appreciate any insight into how to fix this issue. Thanks in advance, N


trade window.png / V - Attached On 2018-03-09 23:26:31 UTC - Size: 28.05 KB - 303 views

[2018-03-10 05:39:03] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Either the username or password you have entered here is incorrect: https://www.sierrachart.com/UserControlPanel.php?page=TradingServiceLoginDetails This is what we see on the server: CTS T4 FIX \| Received trader logon response with CTS username 'CT112*'. Text: Login failed: Too many failed login attempts: Your tradername has been locked out. Please contact your firm administrator to reset the tradername \| 2018-03-09 18:03:34 You should see this very same message in Trade >> Trade Service Log** every 10 minutes when connected. Can you confirm that. That is important that is working properly. That should give you a very good indication what the problem is. That is the whole reason why this data is passed through to the user. It surprises us why these questions come up and users are just not recognizing that unless it is just not working right. So let us know. Just connect now and stay connected for 10 minutes and tell us if you see the message. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-03-10 05:39:39

[2018-03-12 13:22:30] #3 [Go To First Post]
User809700 - Posts: 14
Hello, I have re-inputted my credentials in the "trading service login details" as directed. It made no difference. My hunch is that my account is not set to the DTC connection type, but rather the FIX connection. This might also explain why sierra automatically tries to login with the FIX connection. When i manually switch this connection to DTC the data begins streaming and i can do everything but send orders. Please find attached my Message Log & Trade Service Log: Message Log: Reading Internal Order ID file. \| 2018-03-12 09:01:56 Reading Trade Orders file. \| 2018-03-12 09:01:56 Reading Trade Positions file. \| 2018-03-12 09:01:56 Listening on UDP port 22904. \| 2018-03-12 09:01:56 Software version: 1697 \| 2018-03-12 09:01:56 Enabled for: Advanced Features. \| 2018-03-12 09:01:56 Enabled for: Advanced Features 2. \| 2018-03-12 09:01:56 Enabled for: Sierra Chart Historical Data Service. \| 2018-03-12 09:01:56 Enabled for: Sierra Chart Real-Time Exchange Data Feed. \| 2018-03-12 09:01:56 Enabled for: INDEXES_DATA_BARCHART \| 2018-03-12 09:01:56 Enabled for: CME (Trading Account Required) \| 2018-03-12 09:01:56 Enabled for: CBOT (Trading Account Required) \| 2018-03-12 09:01:56 Enabled for: COMEX (Trading Account Required) \| 2018-03-12 09:01:56 Enabled for: NYMEX (Trading Account Required) \| 2018-03-12 09:01:56 Received 1 data feed usernames. \| 2018-03-12 09:01:56 Allow Support for Sierra Chart Data Feeds is enabled. \| 2018-03-12 09:01:56 Current selected Data/Trading service: CTS T4 FIX \| 2018-03-12 09:01:56 Chart Update Interval: 100 \| 2018-03-12 09:01:56 Data/Trade Service Settings automatically set. \| 2018-03-12 09:01:56 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2018-03-12 09:01:56 2018-03-12 09:02:00 Local computer time \| 2018-03-12 09:01:56 2018-03-12 13:02:00 Local computer time in UTC \| 2018-03-12 09:01:56 2018-03-12 09:02:00 Local computer time in SC Time Zone \| 2018-03-12 09:01:56 2018-03-12 13:02:01 Server time in UTC \| 2018-03-12 09:01:56 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2018-03-12 09:01:56 Program path: E:\Amp Futures\ \| 2018-03-12 09:01:56 Data Files path: E:\Amp Futures\Data\ \| 2018-03-12 09:01:56 OS Version Number: 10.0 \| 2018-03-12 09:01:56 Locale Setting: C \| 2018-03-12 09:01:56 Checking for new symbol settings for service code cts \| 2018-03-12 09:01:56 HTTPS connection to www.sierrachart.com:443 (4) \| Creating socket. Using TLS 1.2. \| 2018-03-12 09:01:56 HTTPS connection to www.sierrachart.com:443 (4) \| Connecting to IP: 204.15.192.108. \| 2018-03-12 09:01:56 Symbol settings are up-to-date for cts \| 2018-03-12 09:01:56 Received 5 login tokens. \| 2018-03-12 09:01:56 HTTPS connection to www.sierrachart.com:443 (5) \| Creating socket. Using TLS 1.2. \| 2018-03-12 09:02:03 HTTPS connection to www.sierrachart.com:443 (5) \| Connecting to IP: 204.15.192.108. \| 2018-03-12 09:02:03 HTTPS connection to www.sierrachart.com:443 (4) \| Socket gracefully closed by remote side. \| 2018-03-12 09:02:06 HTTPS connection to www.sierrachart.com:443 (4) \| Received socket Close event. \| 2018-03-12 09:02:06 HTTPS connection to www.sierrachart.com:443 (4) \| Initiating close of socket by core. \| 2018-03-12 09:02:06 HTTPS connection to www.sierrachart.com:443 (4) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-03-12 09:02:06 HTTPS connection to www.sierrachart.com:443 (4) \| Closed. \| 2018-03-12 09:02:06 HTTPS connection to www.sierrachart.com:443 (2) \| Socket gracefully closed by remote side. \| 2018-03-12 09:02:06 HTTPS connection to www.sierrachart.com:443 (2) \| Received socket Close event. \| 2018-03-12 09:02:06 HTTPS connection to www.sierrachart.com:443 (2) \| Initiating close of socket by core. \| 2018-03-12 09:02:06 HTTPS connection to www.sierrachart.com:443 (2) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-03-12 09:02:06 HTTPS connection to www.sierrachart.com:443 (2) \| Closed. \| 2018-03-12 09:02:06 HTTPS connection to www.sierrachart.com:443 (5) \| Socket gracefully closed by remote side. \| 2018-03-12 09:02:08 HTTPS connection to www.sierrachart.com:443 (5) \| Received socket Close event. \| 2018-03-12 09:02:08 HTTPS connection to www.sierrachart.com:443 (5) \| Initiating close of socket by core. \| 2018-03-12 09:02:08 HTTPS connection to www.sierrachart.com:443 (5) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-03-12 09:02:08 HTTPS connection to www.sierrachart.com:443 (5) \| Closed. \| 2018-03-12 09:02:08 Checking for new symbol settings for service code cts \| 2018-03-12 09:02:58 Current selected Data/Trading service: CTS Trading AMP - DTC \| 2018-03-12 09:02:58 HTTPS connection to www.sierrachart.com:443 (6) \| Creating socket. Using TLS 1.2. \| 2018-03-12 09:02:58 HTTPS connection to www.sierrachart.com:443 (6) \| Connecting to IP: 204.15.192.108. \| 2018-03-12 09:02:58 Requesting symbol settings for service code cts. Overwrite = on. \| 2018-03-12 09:02:58 Symbol settings received. \| 2018-03-12 09:02:59 Processed 1317 symbol settings. \| 2018-03-12 09:02:59 CTS Trading AMP - DTC \| Connecting to the server ctsorders.sierracharts.com. Port 11098 \| 2018-03-12 09:03:00 DTC Client socket (8) \| Creating socket. Using TLS 1.2. \| 2018-03-12 09:03:00 DTC Client socket (8) \| Connecting to IP: 8.18.161.135. \| 2018-03-12 09:03:00 CTS Trading AMP - DTC \| Connected to server. \| 2018-03-12 09:03:00 CTS Trading AMP - DTC \| Starting socket receive thread. \| 2018-03-12 09:03:00 CTS Trading AMP - DTC \| Sending Encoding Request to server \| 2018-03-12 09:03:00 CTS Trading AMP - DTC \| Setting DTC encoding to Binary VLS \| 2018-03-12 09:03:01 CTS Trading AMP - DTC \| Sending logon request message. \| 2018-03-12 09:03:01 CTS Trading AMP - DTC \| Received logon response. \| 2018-03-12 09:03:01 CTS Trading AMP - DTC \| Server Name: SC DTC Server. \| 2018-03-12 09:03:01 CTS Trading AMP - DTC \| Server protocol version: 8. Client protocol version: 8 \| 2018-03-12 09:03:01 CTS Trading AMP - DTC \| Successfully connected. Connected to SC DTC Protocol server. Service=cts. \| 2018-03-12 09:03:01 CTS Trading AMP - DTC \| Trading is supported. \| 2018-03-12 09:03:01 CTS Trading AMP - DTC \| Order cancel and replace is supported. \| 2018-03-12 09:03:01 CTS Trading AMP - DTC \| OCO Orders supported. \| 2018-03-12 09:03:01 CTS Trading AMP - DTC \| Bracket Orders supported. \| 2018-03-12 09:03:01 CTS Trading AMP - DTC \| Connected to data and trading server. \| 2018-03-12 09:03:01 HTTPS connection to www.sierrachart.com:443 (6) \| Socket gracefully closed by remote side. \| 2018-03-12 09:03:03 HTTPS connection to www.sierrachart.com:443 (6) \| Initiating close of socket by core. \| 2018-03-12 09:03:03 HTTPS connection to www.sierrachart.com:443 (6) \| Received socket Close event. \| 2018-03-12 09:03:03 HTTPS connection to www.sierrachart.com:443 (6) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-03-12 09:03:03 HTTPS connection to www.sierrachart.com:443 (6) \| Closed. \| 2018-03-12 09:03:03 YM.20180300.CME_E 1597 Trades #1 \| Reloading chart. \| 2018-03-12 09:03:09 YM.20180300.CME_E 233 Trades #2 \| Reloading chart. \| 2018-03-12 09:03:09 YM.20180300.CME_E 4 Range #3 \| Reloading chart. \| 2018-03-12 09:03:09 F.US.ymH18 8 Range #4 \| Reloading chart. \| 2018-03-12 09:03:09 YM.20180300.CME_E 4 Range #5 \| Reloading chart. \| 2018-03-12 09:03:09 YM.20180300.CME_E 4 Range #6 \| Reloading chart. \| 2018-03-12 09:03:09 YM.20180300.CME_E 233 Trades #7 \| Reloading chart. \| 2018-03-12 09:03:09 YM.20180300.CME_E 6 Range #8 \| Reloading chart. \| 2018-03-12 09:03:09 YM.20180300.CME_E Renko 4t #9 \| Reloading chart. \| 2018-03-12 09:03:09 Mapping YM.20180300.CME_E to YMH18. Service code: cbot \| 2018-03-12 09:03:09 SC Data - All Services \| Starting real-time market data updates for: YMH18. ID: 1 \| 2018-03-12 09:03:09 SC Data - All Services \| Using username 0 \| 2018-03-12 09:03:09 SC Data - All Services \| Connecting to the server ds1.sierracharts.com. Port 10048 \| 2018-03-12 09:03:09 DTC Client socket (9) \| Creating socket. \| 2018-03-12 09:03:09 DTC Client socket (9) \| Connecting to IP: 8.18.161.135. \| 2018-03-12 09:03:09 SC Data - All Services \| Requesting security definition data for: YMH18. ID: 1 \| 2018-03-12 09:03:09 Intraday data recording state for symbol YM.20180300.CME_E is set to download 'Pending'. \| 2018-03-12 09:03:09 Delaying start of download for YM.20180300.CME_E \| 2018-03-12 09:03:09 SC Data - All Services \| Connected to server. \| 2018-03-12 09:03:09 SC Data - All Services \| Starting socket receive thread. \| 2018-03-12 09:03:09 SC Data - All Services \| Sending Encoding Request to server \| 2018-03-12 09:03:09 CTS Trading AMP - DTC \| Received security definition for symbol YM.20180300.CME_E \| 2018-03-12 09:03:09 CTS Trading AMP - DTC \| Starting real-time market data updates for: F.US.ymH18. ID: 2 \| 2018-03-12 09:03:10 CTS Trading AMP - DTC \| Requesting security definition data for: F.US.ymH18. ID: 2 \| 2018-03-12 09:03:10 Intraday data recording state for symbol F.US.ymH18 is set to download 'Pending'. \| 2018-03-12 09:03:10 CTS Trading AMP - DTC \| Received security definition for symbol F.US.ymH18 \| 2018-03-12 09:03:10 CTS Trading AMP - DTC \| Received security definition for symbol F.US.ymH18 \| 2018-03-12 09:03:10 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2018-03-12 09:03:11 SC Data - All Services \| Sending logon request message. \| 2018-03-12 09:03:11 SC Data - All Services \| Received logon response. \| 2018-03-12 09:03:11 SC Data - All Services \| Server Name: SC Realtime Server. \| 2018-03-12 09:03:11 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2018-03-12 09:03:11 SC Data - All Services \| Successfully connected. \| 2018-03-12 09:03:11 SC Data - All Services \| Trading is not supported. \| 2018-03-12 09:03:11 SC Data - All Services \| Restarting real-time data updates for symbol: YM.20180300.CME_E -> YMH18 \| 2018-03-12 09:03:11 SC Data - All Services \| Received security definition for symbol YM.20180300.CME_E \| 2018-03-12 09:03:11 Delaying start of download for YM.20180300.CME_E \| 2018-03-12 09:03:12 HD Request # 2 \| Downloading Intraday chart data for YM.20180300.CME_E to the file YM.20180300.CME_E.scid. Service: cbot \| 2018-03-12 09:03:24 HD Request # 2 \| Download start date-time: 2018-03-12 09:01:49.000 \| 2018-03-12 09:03:24 HD Request # 2 \| Using server: ds7.sierracharts.com port 10149 \| 2018-03-12 09:03:24 Socket (10) \| Creating socket. \| 2018-03-12 09:03:24 Socket (10) \| Connecting to IP: 8.18.161.133. \| 2018-03-12 09:03:24 HD Request # 2 \| Setting DTC encoding to Binary VLS \| 2018-03-12 09:03:24 HD Request # 2 \| Sending historical data logon request message. \| 2018-03-12 09:03:24 HD Request # 2 \| Requesting Intraday data. Start date-time: 2018-03-12 09:01:49. Record interval: 0. Symbol: YMH18 \| 2018-03-12 09:03:24 HD Request # 2 \| Decompressing data. \| 2018-03-12 09:03:25 HD Request # 2 \| Receiving Intraday data for YM.20180300.CME_E starting at 2018-03-12 09:01:49 \| 2018-03-12 09:03:25 HD Request # 2 \| Timestamp of first Intraday data file record written: 2018-03-12 09:01:53 \| 2018-03-12 09:03:25 Socket (10) \| Initiating close of socket by core. \| 2018-03-12 09:03:25 Historical data download thread signaled to stop. \| 2018-03-12 09:03:25 Socket (10) \| Shutdown started. Waiting for graceful close. \| 2018-03-12 09:03:25 HD Request # 2 \| Received 35 records from 2018-03-12 09:01:49 to 2018-03-12 09:03:16 (87.0 seconds) and wrote 34 records for YM.20180300.CME_E \| 2018-03-12 09:03:25 Added 7 Time and Sales records to Intraday data file for YM.20180300.CME_E after download. \| 2018-03-12 09:03:25 HD Request # 2 \| Completion time: 0s \| 2018-03-12 09:03:25 HD Request # 2 \| Intraday data download complete for YM.20180300.CME_E. Unique request ID: 1 \| 2018-03-12 09:03:25 Removed historical data download ID 1 \| 2018-03-12 09:03:25 Real-time Intraday chart data file updates started for YM.20180300.CME_E \| 2018-03-12 09:03:25 Intraday chart data file opened for YM.20180300.CME_E \| 2018-03-12 09:03:25 HD Request # 3 \| Downloading Intraday chart data for F.US.ymH18 to the file F.US.ymH18.scid. Service: CTSOrderRouting.AMP.DTC \| 2018-03-12 09:03:25 HD Request # 3 \| Download start date-time: 2018-02-23 16:59:57.000 \| 2018-03-12 09:03:25 HD Request # 3 \| Using server: ds4.sierracharts.com port 10150 \| 2018-03-12 09:03:25 Socket (11) \| Creating socket. \| 2018-03-12 09:03:25 Socket (11) \| Connecting to IP: 192.81.56.146. \| 2018-03-12 09:03:25 Socket (10) \| Socket gracefully closed by remote side. \| 2018-03-12 09:03:25 Socket (10) \| Closed. \| 2018-03-12 09:03:25 HD Request # 3 \| Setting DTC encoding to Binary VLS \| 2018-03-12 09:03:25 HD Request # 3 \| Sending historical data logon request message. \| 2018-03-12 09:03:25 Socket (11) \| Initiating close of socket by core. \| 2018-03-12 09:03:25 Socket (11) \| Shutdown started. Waiting for graceful close. \| 2018-03-12 09:03:25 HD Request # 3 \| Error downloading historical Intraday data for F.US.ymH18. Historical data logon error: Data files folder not set for service code: CTSOrderRouting.AMP.DTC \| 2018-03-12 09:03:25 Historical data download thread signaled to stop. \| 2018-03-12 09:03:25 HD Request # 3 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.ymH18 \| 2018-03-12 09:03:25 HD Request # 3 \| Completion time: 0s \| 2018-03-12 09:03:25 HD Request # 3 \| Intraday data download complete for F.US.ymH18. Unique request ID: 2 \| 2018-03-12 09:03:25 Removed historical data download ID 2 \| 2018-03-12 09:03:25 Real-time Intraday chart data file updates started for F.US.ymH18 \| 2018-03-12 09:03:25 Intraday chart data file opened for F.US.ymH18 \| 2018-03-12 09:03:25 Socket (11) \| Socket gracefully closed by remote side. \| 2018-03-12 09:03:25 Socket (11) \| Closed. \| 2018-03-12 09:03:25 Opened cached Intraday file: E:\Amp Futures\Data\YM.20180300.CME_E.scid \| 2018-03-12 09:03:31 YM.20180600.CME_E [M] 1597 Trades #1 \| Reloading chart. \| 2018-03-12 09:03:32 YM.20180600.CME_E [M] 233 Trades #2 \| Reloading chart. \| 2018-03-12 09:03:32 YM.20180600.CME_E [M] 4 Range #3 \| Reloading chart. \| 2018-03-12 09:03:32 YM.20180600.CME_E [M] 4 Range #5 \| Reloading chart. \| 2018-03-12 09:03:32 YM.20180600.CME_E [M] 4 Range #6 \| Reloading chart. \| 2018-03-12 09:03:32 YM.20180600.CME_E [M] 233 Trades #7 \| Reloading chart. \| 2018-03-12 09:03:32 YM.20180600.CME_E [M] 6 Range #8 \| Reloading chart. \| 2018-03-12 09:03:32 YM.20180600.CME_E [M] Renko 4t #9 \| Reloading chart. \| 2018-03-12 09:03:32 YM.20180600.CME_E [M] 1597 Trades #1 \| Currently no data in file to display. Will start historical data download and real-time updates. File: E:\Amp Futures\Data\YM.20180600.CME_E.scid \| 2018-03-12 09:03:32 YM.20180600.CME_E [M] 233 Trades #2 \| Currently no data in file to display. Will start historical data download and real-time updates. File: E:\Amp Futures\Data\YM.20180600.CME_E.scid \| 2018-03-12 09:03:32 YM.20180600.CME_E [M] 4 Range #3 \| Currently no data in file to display. Will start historical data download and real-time updates. File: E:\Amp Futures\Data\YM.20180600.CME_E.scid \| 2018-03-12 09:03:32 YM.20180600.CME_E [M] 4 Range #5 \| Currently no data in file to display. Will start historical data download and real-time updates. File: E:\Amp Futures\Data\YM.20180600.CME_E.scid \| 2018-03-12 09:03:32 YM.20180600.CME_E [M] 4 Range #6 \| Currently no data in file to display. Will start historical data download and real-time updates. File: E:\Amp Futures\Data\YM.20180600.CME_E.scid \| 2018-03-12 09:03:32 YM.20180600.CME_E [M] 233 Trades #7 \| Currently no data in file to display. Will start historical data download and real-time updates. File: E:\Amp Futures\Data\YM.20180600.CME_E.scid \| 2018-03-12 09:03:32 YM.20180600.CME_E [M] 6 Range #8 \| Currently no data in file to display. Will start historical data download and real-time updates. File: E:\Amp Futures\Data\YM.20180600.CME_E.scid \| 2018-03-12 09:03:32 YM.20180600.CME_E [M] Renko 4t #9 \| Currently no data in file to display. Will start historical data download and real-time updates. File: E:\Amp Futures\Data\YM.20180600.CME_E.scid \| 2018-03-12 09:03:32 Mapping YM.20180600.CME_E to YMM18. Service code: cbot \| 2018-03-12 09:03:32 SC Data - All Services \| Starting real-time market data updates for: YMM18. ID: 3 \| 2018-03-12 09:03:32 SC Data - All Services \| Requesting security definition data for: YMM18. ID: 3 \| 2018-03-12 09:03:32 Intraday data recording state for symbol YM.20180600.CME_E is set to download 'Pending'. \| 2018-03-12 09:03:32 Delaying start of download for YM.20180600.CME_E \| 2018-03-12 09:03:32 CTS Trading AMP - DTC \| Received security definition for symbol YM.20180600.CME_E \| 2018-03-12 09:03:32 SC Data - All Services \| Received security definition for symbol YM.20180600.CME_E \| 2018-03-12 09:03:32 Delaying start of download for YM.20180600.CME_E \| 2018-03-12 09:03:33 HD Request # 4 \| Downloading Intraday chart data for YM.20180600.CME_E to the file YM.20180600.CME_E.scid. Service: cbot \| 2018-03-12 09:03:37 Compressing file: E:\Amp Futures\Data\YM.20180600.CME_E.scid. This may take a while. \| 2018-03-12 09:03:37 HD Request # 4 \| Download start date-time: 2017-09-07 09:03:36.000 \| 2018-03-12 09:03:37 HD Request # 4 \| Using server: ds1.sierracharts.com port 10149 \| 2018-03-12 09:03:37 Socket (12) \| Creating socket. \| 2018-03-12 09:03:37 Socket (12) \| Connecting to IP: 8.18.161.135. \| 2018-03-12 09:03:37 HD Request # 4 \| Setting DTC encoding to Binary VLS \| 2018-03-12 09:03:37 HD Request # 4 \| Sending historical data logon request message. \| 2018-03-12 09:03:37 HD Request # 4 \| Requesting Intraday data. Start date-time: 2017-09-07 09:03:36. Record interval: 0. Symbol: YMM18 \| 2018-03-12 09:03:37 HD Request # 4 \| Decompressing data. \| 2018-03-12 09:03:37 HD Request # 4 \| Receiving Intraday data for YM.20180600.CME_E starting at 2017-09-12 07:26:38 \| 2018-03-12 09:03:37 HD Request # 4 \| Timestamp of first Intraday data file record written: 2017-09-12 07:26:38 \| 2018-03-12 09:03:37 Socket (12) \| Initiating close of socket by core. \| 2018-03-12 09:03:37 Socket (12) \| Shutdown started. Waiting for graceful close. \| 2018-03-12 09:03:37 Socket (12) \| Socket gracefully closed by remote side. \| 2018-03-12 09:03:37 Socket (12) \| Closed. \| 2018-03-12 09:03:37 Historical data download thread signaled to stop. \| 2018-03-12 09:03:37 HD Request # 4 \| Received 186401 records from 2017-09-12 07:26:38 to 2018-03-12 09:03:35 (181.1 days) and wrote 186401 records for YM.20180600.CME_E \| 2018-03-12 09:03:37 HD Request # 4 \| Completion time: 1s \| 2018-03-12 09:03:37 HD Request # 4 \| Intraday data download complete for YM.20180600.CME_E. Unique request ID: 3 \| 2018-03-12 09:03:37 Removed historical data download ID 3 \| 2018-03-12 09:03:37 Real-time Intraday chart data file updates started for YM.20180600.CME_E \| 2018-03-12 09:03:37 Intraday chart data file opened for YM.20180600.CME_E \| 2018-03-12 09:03:37 Opened cached Intraday file: E:\Amp Futures\Data\YM.20180600.CME_E.scid \| 2018-03-12 09:03:58 Trade Service Log: Trade Activity Log: File read result: 257 records inserted. 0 fill records inserted. 0 records filtered. \| 2018-03-12 09:01:56 Trade Activity Log: File date-time limits: Sim records date-time limit is 2018-02-25 00:00:00. Non-sim records date-time limit is 2017-12-09 00:00:00. Non-sim fill record date-time limit is 2017-03-12 00:00:00. \| 2018-03-12 09:01:56 CTS Trading AMP - DTC \| Requesting trade accounts from server. \| 2018-03-12 09:03:01 CTS Trading AMP - DTC \| Received no accounts from service. \| 2018-03-12 09:03:01 CTS Trading AMP - DTC \| Requesting historical order fills for all trade accounts. Number of days: 90 \| 2018-03-12 09:03:01 CTS Trading AMP - DTC \| Received 0 order fills. Inserting the ones that do not exist. \| 2018-03-12 09:03:01 CTS Trading AMP - DTC \| Requesting Trade Positions data. \| 2018-03-12 09:03:06 CTS Trading AMP - DTC \| No Trade Positions reported by DTC Server. Clearing existing Trade Positions. \| 2018-03-12 09:03:06 CTS Trading AMP - DTC order update (Order reject). Info: Specified account is not authorized. Internal Order ID: 939703. Service Order ID: (none). Symbol: YM.20180600.CME_E \| 2018-03-12 09:03:47 * CTS Trading AMP - DTC \| CTS server logon result: Login failed: Too many failed login attempts: Your tradername has been locked out. Please contact your firm administrator to reset the tradername \| 2018-03-12 09:09:08 CTS Trading AMP - DTC order update (Order reject). Info: Specified account is not authorized. Internal Order ID: 939706. Service Order ID: (none). Symbol: YM.20180600.CME_E \| 2018-03-12 09:14:28 * CTS Trading AMP - DTC \| CTS server logon result: Login failed: Too many failed login attempts: Your tradername has been locked out. Please contact your firm administrator to reset the tradername \| 2018-03-12 09:19:08

[2018-03-12 15:29:45] #4 [Go To First Post]
User809700 - Posts: 14
Update: I spoke with CTS and they double checked my setting on their server. From what they can see i have all the correct permissions setup. However, they do not see my login into the DTC server, so perhaps the issue is sierra is still trying to connext to the FIX server. I would appreciate if you guys could double check this, also, this is the error i get when placing a limit order: CTS Trading AMP - DTC \| No Trade Positions reported by DTC Server. Clearing existing Trade Positions. \| 2018-03-12 11:22:53 CTS Trading AMP - DTC \| CTS server logon result: Login failed: Authentication failure for Trader CT112806 \| 2018-03-12 11:23:08 CTS Trading AMP - DTC order update (Order reject). Info: Specified account is not authorized. Internal Order ID: 939727. Service Order ID: (none). Symbol: YM.20180600.CME_E \| 2018-03-12 11:29:11 *

[2018-03-12 19:33:02] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Could you contact your broker and have them contact CTS and help them with this problem: CTS Trading AMP - DTC \| CTS server logon result: Login failed: Authentication failure for Trader CT112806 \| 2018-03-12 11:23:08 The message in bold is from the CTS system. Your broker and CTS need to work this out assuming you have entered the username and password correctly. In particular have them follow step 10 here: https://www.sierrachart.com/index.php?page=doc/CTS_T4.php#LowCostConnectionModel_Instructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-03-12 19:33:13

[2018-03-12 22:42:31] #6 [Go To First Post]
User809700 - Posts: 14
Hi, I appreciate the assistance in this matter. I spoke with CTS and their Tech support did see an issue relating to my account. They claimed the copy of Sierra i was using was "retail" and therefore they had to change the "permission". Not totally sure what they meant as i had athorized Sierra as a 3rd party app, however, sierra does now open and connect to CTS directly. Progress. That said, i waited for the market to reopen and tried placing a limit order as a test and i have the following errors in the log: Trade Activity Log: File read result: 396 records inserted. 0 fill records inserted. 0 records filtered. \| 2018-03-12 17:40:31 Trade Activity Log: File date-time limits: Sim records date-time limit is 2018-02-25 00:00:00. Non-sim records date-time limit is 2017-12-09 00:00:00. Non-sim fill record date-time limit is 2017-03-12 00:00:00. \| 2018-03-12 17:40:31 CTS Trading AMP - DTC \| Requesting trade accounts from server. \| 2018-03-12 17:40:40 CTS Trading AMP - DTC \| Received no accounts from service. \| 2018-03-12 17:40:40 CTS Trading AMP - DTC \| Requesting historical order fills for all trade accounts. Number of days: 90 \| 2018-03-12 17:40:40 CTS Trading AMP - DTC \| Received 0 order fills. Inserting the ones that do not exist. \| 2018-03-12 17:40:40 CTS Trading AMP - DTC \| Requesting Trade Positions data. \| 2018-03-12 17:40:45 CTS Trading AMP - DTC \| No Trade Positions reported by DTC Server. Clearing existing Trade Positions. \| 2018-03-12 17:40:45 CTS Trading AMP - DTC \| CTS server logon result: Login failed: Too many failed login attempts: Your tradername has been locked out. Please contact your firm administrator to reset the tradername \| 2018-03-12 17:47:11 CTS Trading AMP - DTC \| CTS server logon result: Login failed: Too many failed login attempts: Your tradername has been locked out. Please contact your firm administrator to reset the tradername \| 2018-03-12 17:59:11 CTS Trading AMP - DTC \| CTS server logon result: Login failed: Authentication failure for Trader CT112806 \| 2018-03-12 18:05:35 CTS Trading AMP - DTC \| CTS server logon result: Login failed: Authentication failure for Trader CT112806 \| 2018-03-12 18:17:11 CTS Trading AMP - DTC order update (Order reject). Info: Specified account is not authorized. Internal Order ID: 939760. Service Order ID: (none). Symbol: YM.20180600.CME_E \| 2018-03-12 18:18:09 * CTS Trading AMP - DTC \| CTS server logon result: Login failed: Authentication failure for Trader CT112806 \| 2018-03-12 18:27:11 CTS Trading AMP - DTC \| CTS server logon result: Login failed: Authentication failure for Trader CT112806 \| 2018-03-12 18:37:11 My next troubleshooting step is to speak with AMP tomorrow morning as it appears the account has been "locked" due to too many failed logins. If you have any additional advice before i speak with AMP it is appreciated, otherwise i will report back tomorrow in either case. Thanks, N

[2018-03-13 00:16:18] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
It does not seem as though what CTS did is helping because the last message is this: CTS Trading AMP - DTC \| CTS server logon result: Login failed: Authentication failure for Trader CT112806 \| 2018-03-12 18:37:11 It does not indicate the account is locked either so there still is something going wrong. It looks like that lock condition automatically clears. CT112806 needs to be under the "AMP" firm. The CTS username and password need to be correct. And step 10 needs to be followed: https://www.sierrachart.com/index.php?page=doc/CTS_T4.php#LowCostConnectionModel_Instructions Those are the only items which can lead to the authentication failure condition to our knowledge. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-03-13 00:17:05

[2018-03-13 19:58:55] #8 [Go To First Post]
User809700 - Posts: 14
Hi, I contacted CTS and AMP and finally this issue was resolved. If i had insight into the fix i would share, but am not really sure. Thanks for your assistance.

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