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Direct MessagesDate/Time: Sat, 18 May 2024 05:24:57 +0000
Post From: In the Trade Window the Trade Account is UNSET
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It does not seem as though what CTS did is helping because the last message is this: CTS Trading AMP - DTC | CTS server logon result: Login failed: Authentication failure for Trader CT112806 | 2018-03-12 18:37:11 It does not indicate the account is locked either so there still is something going wrong. It looks like that lock condition automatically clears. CT112806 needs to be under the "AMP" firm. The CTS username and password need to be correct. And step 10 needs to be followed: https://www.sierrachart.com/index.php?page=doc/CTS_T4.php#LowCostConnectionModel_Instructions Those are the only items which can lead to the authentication failure condition to our knowledge. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-03-13 00:17:05
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