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Direct MessagesDate/Time: Sat, 18 May 2024 08:16:59 +0000
Post From: In the Trade Window the Trade Account is UNSET
| [2018-03-12 22:42:31] |
| User809700 - Posts: 14 |
|
Hi, I appreciate the assistance in this matter. I spoke with CTS and their Tech support did see an issue relating to my account. They claimed the copy of Sierra i was using was "retail" and therefore they had to change the "permission". Not totally sure what they meant as i had athorized Sierra as a 3rd party app, however, sierra does now open and connect to CTS directly. Progress. That said, i waited for the market to reopen and tried placing a limit order as a test and i have the following errors in the log: Trade Activity Log: File read result: 396 records inserted. 0 fill records inserted. 0 records filtered. | 2018-03-12 17:40:31 Trade Activity Log: File date-time limits: Sim records date-time limit is 2018-02-25 00:00:00. Non-sim records date-time limit is 2017-12-09 00:00:00. Non-sim fill record date-time limit is 2017-03-12 00:00:00. | 2018-03-12 17:40:31 CTS Trading AMP - DTC | Requesting trade accounts from server. | 2018-03-12 17:40:40 CTS Trading AMP - DTC | Received no accounts from service. | 2018-03-12 17:40:40 CTS Trading AMP - DTC | Requesting historical order fills for all trade accounts. Number of days: 90 | 2018-03-12 17:40:40 CTS Trading AMP - DTC | Received 0 order fills. Inserting the ones that do not exist. | 2018-03-12 17:40:40 CTS Trading AMP - DTC | Requesting Trade Positions data. | 2018-03-12 17:40:45 CTS Trading AMP - DTC | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | 2018-03-12 17:40:45 CTS Trading AMP - DTC | CTS server logon result: Login failed: Too many failed login attempts: Your tradername has been locked out. Please contact your firm administrator to reset the tradername | 2018-03-12 17:47:11 CTS Trading AMP - DTC | CTS server logon result: Login failed: Too many failed login attempts: Your tradername has been locked out. Please contact your firm administrator to reset the tradername | 2018-03-12 17:59:11 CTS Trading AMP - DTC | CTS server logon result: Login failed: Authentication failure for Trader CT112806 | 2018-03-12 18:05:35 CTS Trading AMP - DTC | CTS server logon result: Login failed: Authentication failure for Trader CT112806 | 2018-03-12 18:17:11 CTS Trading AMP - DTC order update (Order reject). Info: Specified account is not authorized. Internal Order ID: 939760. Service Order ID: (none). Symbol: YM.20180600.CME_E | 2018-03-12 18:18:09 * CTS Trading AMP - DTC | CTS server logon result: Login failed: Authentication failure for Trader CT112806 | 2018-03-12 18:27:11 CTS Trading AMP - DTC | CTS server logon result: Login failed: Authentication failure for Trader CT112806 | 2018-03-12 18:37:11 My next troubleshooting step is to speak with AMP tomorrow morning as it appears the account has been "locked" due to too many failed logins. If you have any additional advice before i speak with AMP it is appreciated, otherwise i will report back tomorrow in either case. Thanks, N |