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Data Feed Reset for Rithmic in lieu of CQG

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[2017-12-27 15:41:20] #1 [Go To First Post]
User568791 - Posts: 13
To Whom It May Concern, The real-time data feed for GreenChart is provided via my broker (Click Futures dba Insignia Futures & Options). Originally, the CQG data feed was selected and operational; however, the connection was unreliable. Therefore, a request was placed to my broker to replace the CQG feed with the Rithmic feed. Further, the broker furnished the new login credentials and parameters; however, GreenChart is constantly "waiting to reconnect". The internet connection is stable and working. The broker suggested a reset my be required; reference message below. Requested is a settings reset or an applicable solution. Please advise. All the best, Jay ***************************************************************************** Hello Jay, When you login with the Rithmic credentials, it should choose the appropriate server for you. If you are still having problems, you may need to check with Sierra Chart’s support for further assistance. There may be settings that have to be reset to defaults since you were first using the CQG data feed. Thank you, Joe - Client Support Click Futures Web: ClickFuturesTrading.com Phone: 1-312-546-4200

[2017-12-27 17:50:38] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Originally, the CQG data feed was selected and operational; however, the connection was unreliable. We think we know what this problem most likely was from. It relates to a problem in Open SSL which Sierra Chart uses. We have worked around the issue in recent releases. Follow the instructions here to update: Software Download: Fast Update So you can use CQG without this issue. Here are the set up instructions to use Rithmic: Rithmic Trading Platform Service: Setup Instructions If you have any connection problems most likely you are getting a Rithmic "Permission denied" error: Rithmic Trading Platform Service: Permission Denied Resolution Procedure If you need further help, we need to see the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-12-27 17:51:54

[2017-12-28 01:11:35] #3 [Go To First Post]
User568791 - Posts: 13
To Whom It May Concern, The foregoing troubleshooting guidelines/ instructions regarding the Rithmic data feed failed. Attempting to connect to the Rithmic date feed remains unresponsive (Waiting to reconnect...). Therefore, the Rithmic log file, named Rithmic.log.000, is privately attached, per the final Rithmic set up instructions. What is the issue? Requested is a solution. Sincerely, Jay


Private File

[2017-12-28 18:19:29] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The log file shows you are getting a "Permission denied" error. Meaning that this Rithmic log file is not even relevant. That is a very common error when trying to connect to Rithmic. Rithmic connection problems are very common. Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Also make sure you have your correct Rithmic Username and Password and they are entered in Global Settings >> Data/Trade Service Settings >> Service Setting >> Username/Password. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-12-28 18:19:47

[2017-12-28 22:47:35] #5 [Go To First Post]
User568791 - Posts: 13
Reading Internal Order ID file. \| 2017-12-28 22:28:27 Reading Trade Orders file. \| 2017-12-28 22:28:27 Reading Trade Positions file. \| 2017-12-28 22:28:27 Listening on UDP port 22903. \| 2017-12-28 22:28:27 Software version: 1652 \| 2017-12-28 22:28:27 Enabled for: Advanced Features. \| 2017-12-28 22:28:27 Enabled for: Sierra Chart Historical Data Service. \| 2017-12-28 22:28:27 Allow Support for Sierra Chart Data Feeds is enabled. \| 2017-12-28 22:28:27 Current selected Data/Trading service: Rithmic Trading \| 2017-12-28 22:28:27 Chart Update Interval: 500 \| 2017-12-28 22:28:27 Time Zone: +00:00:00 (UTC+00) \| 2017-12-28 22:28:27 2017-12-28 14:28:36 Local computer time \| 2017-12-28 22:28:27 2017-12-28 22:28:36 Local computer time in UTC \| 2017-12-28 22:28:27 2017-12-28 22:28:36 Local computer time in SC Time Zone \| 2017-12-28 22:28:27 2017-12-28 22:28:30 Server time in UTC \| 2017-12-28 22:28:27 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2017-12-28 22:28:27 Program path: D:\SierraChart\ \| 2017-12-28 22:28:27 Data Files path: D:\SierraChart\Data\ \| 2017-12-28 22:28:27 OS Version Number: 10.0 \| 2017-12-28 22:28:27 Locale Setting: C \| 2017-12-28 22:28:27 Rithmic Trading \| Port for executable: 50467 \| 2017-12-28 22:42:36 Listening socket (944). Port 50467 \| Closed. \| 2017-12-28 22:42:36 Rithmic Trading \| Starting server: D:\SierraChart\Rim\DTCBridge.exe \| 2017-12-28 22:42:36 Rithmic Trading \| Bridge process is running. \| 2017-12-28 22:42:38 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 50467 \| 2017-12-28 22:42:38 DTC Client socket (126) \| Creating socket. \| 2017-12-28 22:42:38 DTC Client socket (126) \| Connecting to IP: 127.0.0.1. \| 2017-12-28 22:42:38 Rithmic Trading \| Connected to server. \| 2017-12-28 22:42:38 Rithmic Trading \| Starting socket receive thread. \| 2017-12-28 22:42:38 Rithmic Trading \| Sending Encoding Request to server \| 2017-12-28 22:42:38 Rithmic Trading \| Setting DTC encoding to Binary VLS \| 2017-12-28 22:42:38 Rithmic Trading \| Sending logon request message. \| 2017-12-28 22:42:38 Rithmic Trading \| Message from server: Starting the connection process to data and trading service. \| 2017-12-28 22:42:38 Rithmic Trading \| Message from server: Logging is enabled. Log file: D:\SierraChart\Rim\Rithmic.log \| 2017-12-28 22:42:38 Rithmic Trading \| Message from server: Connecting to Rithmic 01 US server. \| 2017-12-28 22:42:38 Rithmic Trading \| Message from server: Server Alert: Market Data Connection Opened \| 2017-12-28 22:42:39 Rithmic Trading \| Message from server: Server Alert: Market Data Connection Login Failed. Result text: "permission denied" \| 2017-12-28 22:42:39 Rithmic Trading \| Received logon response. \| 2017-12-28 22:42:39 Rithmic Trading \| Server Name: DTC Bridge. \| 2017-12-28 22:42:39 Rithmic Trading \| Server protocol version: 8. Client protocol version: 8 \| 2017-12-28 22:42:39 Rithmic Trading \| Logon error received from server \| 2017-12-28 22:42:39 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2017-12-28 22:42:39 Select 'File >> Disconnect' to prevent further connection attempts. \| 2017-12-28 22:42:39 DTC Client socket (126) \| Initiating close of socket by core. \| 2017-12-28 22:42:39 Rithmic Trading \| Disconnected. \| 2017-12-28 22:42:39 DTC Client socket (126) \| Shutdown started. Waiting for graceful close. \| 2017-12-28 22:42:39 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2017-12-28 22:42:39 Rithmic Trading \| Port for executable: 50477 \| 2017-12-28 22:42:41 Listening socket (944). Port 50477 \| Closed. \| 2017-12-28 22:42:41 Rithmic Trading \| Starting server: D:\SierraChart\Rim\DTCBridge.exe \| 2017-12-28 22:42:41 Rithmic Trading \| Bridge process is not running! \| 2017-12-28 22:42:43 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 50477 \| 2017-12-28 22:42:43 DTC Client socket (127) \| Creating socket. \| 2017-12-28 22:42:43 DTC Client socket (127) \| Connecting to IP: 127.0.0.1. \| 2017-12-28 22:42:43 DTC Client socket (127) \| Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2017-12-28 22:42:44 * DTC Client socket (127) \| Initiating close of socket by core. \| 2017-12-28 22:42:44 DTC Client socket (127) \| Closed. \| 2017-12-28 22:42:44 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2017-12-28 22:42:44 Select 'File >> Disconnect' to prevent further connection attempts. \| 2017-12-28 22:42:44 Rithmic Trading \| Disconnected. \| 2017-12-28 22:42:44 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2017-12-28 22:42:44 Rithmic Trading \| Port for executable: 50479 \| 2017-12-28 22:42:46 Listening socket (1868). Port 50479 \| Closed. \| 2017-12-28 22:42:46 Rithmic Trading \| Starting server: D:\SierraChart\Rim\DTCBridge.exe \| 2017-12-28 22:42:46 Rithmic Trading \| Bridge process is not running! \| 2017-12-28 22:42:48 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 50479 \| 2017-12-28 22:42:48 DTC Client socket (128) \| Creating socket. \| 2017-12-28 22:42:48 DTC Client socket (128) \| Connecting to IP: 127.0.0.1. \| 2017-12-28 22:42:48 DTC Client socket (128) \| Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2017-12-28 22:42:49 * DTC Client socket (128) \| Initiating close of socket by core. \| 2017-12-28 22:42:49 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2017-12-28 22:42:49 Select 'File >> Disconnect' to prevent further connection attempts. \| 2017-12-28 22:42:49 DTC Client socket (128) \| Closed. \| 2017-12-28 22:42:49 Rithmic Trading \| Disconnected. \| 2017-12-28 22:42:49 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2017-12-28 22:42:49 Rithmic Trading \| Port for executable: 50481 \| 2017-12-28 22:42:51 Listening socket (1868). Port 50481 \| Closed. \| 2017-12-28 22:42:51 Rithmic Trading \| Starting server: D:\SierraChart\Rim\DTCBridge.exe \| 2017-12-28 22:42:51 Rithmic Trading \| Bridge process is not running! \| 2017-12-28 22:42:53 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 50481 \| 2017-12-28 22:42:53 DTC Client socket (129) \| Creating socket. \| 2017-12-28 22:42:53 DTC Client socket (129) \| Connecting to IP: 127.0.0.1. \| 2017-12-28 22:42:53 DTC Client socket (129) \| Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2017-12-28 22:42:54 * DTC Client socket (129) \| Initiating close of socket by core. \| 2017-12-28 22:42:54 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2017-12-28 22:42:54 Select 'File >> Disconnect' to prevent further connection attempts. \| 2017-12-28 22:42:54 DTC Client socket (129) \| Closed. \| 2017-12-28 22:42:54 Rithmic Trading \| Disconnected. \| 2017-12-28 22:42:54 Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. \| 2017-12-28 22:42:54 DTC Client socket (126) \| Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. \| 2017-12-28 22:43:01 * DTC Client socket (126) \| Socket gracefully closed by remote side. \| 2017-12-28 22:43:01 DTC Client socket (126) \| Closed. \| 2017-12-28 22:43:01 File >> Disconnect selected. \| 2017-12-28 22:43:11 Rithmic Trading \| Disconnected. \| 2017-12-28 22:43:11 Date Time Of Last Edit: 2017-12-29 00:49:48

[2017-12-29 00:50:38] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is the relevant information: Rithmic Trading \| Message from server: Connecting to Rithmic 01 US server. \| 2017-12-28 22:42:38 Rithmic Trading \| Message from server: Server Alert: Market Data Connection Opened \| 2017-12-28 22:42:39 Rithmic Trading \| Message from server: Server Alert: Market Data Connection Login Failed. Result text: "permission denied" \| 2017-12-28 22:42:39 Assuming you are using a live Rithmic account, then the server is correct. Have you tried logging into the Rithmic R-trader software using the same Rithmic username and password you have entered into Sierra Chart? And is that successful. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-12-29 00:50:55

[2017-12-29 01:18:45] #7 [Go To First Post]
User568791 - Posts: 13
A stand-alone trading platform (not R-trader) is presently utilized via the Broker via a separate data feed via the FCM. It works. The Rithmic data feed is provided separately via the Broker for non-trading purposes dedicated to SC/ Green Charts. Logging into Rithmic R-Trade is not applicable, nor available for testing purposes.

[2017-12-29 01:40:19] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You will have to work out this problem with the broker. And then they need to contact Rithmic for further help. We simply do not control these connections. There is nothing we can do to make that connection work. That is beyond our ability. It is between the broker and Rithmic to get this problem solved. The full information we have on the subject is here: Rithmic Trading Platform Service: Permission Denied Resolution Procedure If you continue to have trouble, we recommend using CQG. It would be unlikely that you would have any connectivity problems to CQG on the current version of Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-12-29 01:47:46

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