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Date/Time: Fri, 29 Mar 2024 05:11:05 +0000



Post From: Data Feed Reset for Rithmic in lieu of CQG

[2017-12-27 17:50:38]
Sierra Chart Engineering - Posts: 104368
Originally, the CQG data feed was selected and operational; however, the connection was unreliable.
We think we know what this problem most likely was from. It relates to a problem in Open SSL which Sierra Chart uses. We have worked around the issue in recent releases. Follow the instructions here to update:
Software Download: Fast Update

So you can use CQG without this issue.

Here are the set up instructions to use Rithmic:
Rithmic Trading Platform Service: Setup Instructions


If you have any connection problems most likely you are getting a Rithmic "Permission denied" error:
Rithmic Trading Platform Service: Permission Denied Resolution Procedure


If you need further help, we need to see the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2017-12-27 17:51:54