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Date/Time: Fri, 19 Jan 2018 06:01:04 +0000



Post From: Data Feed Reset for Rithmic in lieu of CQG

[2017-12-27 17:50:38]
Sierra Chart Engineering - Posts: 56282
Originally, the CQG data feed was selected and operational; however, the connection was unreliable.
We think we know what this problem most likely was from. It relates to a problem in Open SSL which Sierra Chart uses. We have worked around the issue in recent releases. Follow the instructions here to update:
https://www.sierrachart.com/index.php?page=doc/SoftwareDownload.php#FastUpdate

So you can use CQG without this issue.

Here are the set up instructions to use Rithmic:
https://www.sierrachart.com/index.php?page=doc/Rithmic.php#SetupInstructions


If you have any connection problems most likely you are getting a Rithmic "Permission denied" error:
https://www.sierrachart.com/index.php?page=doc/Rithmic.php#PermissionDeniedResolution


If you need further help, we need to see the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-12-27 17:51:54