Login Page - Create Account

Support Board


Date/Time: Mon, 06 May 2024 17:03:27 +0000



Notice: Security Software like AVast and Sierra Chart Web/HTTP Requests

View Count: 2660

[2017-04-01 05:41:57]
Sierra Chart Engineering - Posts: 104368
Since the release of the new network communication core in Sierra Chart, we have had a handful of reports, where historical daily data requests have been failing for some users. Most of these types of requests are considered web/HTTP requests and these are the ones which have been failing.

In all of these cases, the user was running a third-party firewall. In some cases it was known to be Avast. Whether all users who have had trouble have been running this particular firewall, we do not know.

We have known that the problem is due to a firewall although the communication behavior the firewall is causing is unusual and more like a communication throttling rather than an outright block.

We made changes in the way that Sierra Chart makes these request by sending them as one block of data rather than smaller blocks of data. This has resolved the problem.


This issue is resolved in the latest revision of 1538. Update with Help >> Download Prerelease.

Somewhat related, is that you may have noticed a Windows error message when Sierra Chart exits. This would happen when Sierra Chart is exiting and during the very final cleanup that it is doing.

This error is harmless, but this is also resolved as well.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2017-04-02 01:31:57
[2017-04-02 10:54:22]
Sierra Chart Engineering - Posts: 104368
Unrelated to this, is that Sierra Chart believes in solid well-designed software with a traditional user interface and consistency from version to version.

Having said this, there certainly is room for improvement and incremental improvements will be made. But they will be gradual and sensible.

Unlike Microsoft which has absolutely no respect for users and the community and for proper privacy standards, and forcefully pushes their garbage and their reckless and disorganized user interface changes upon all of us.

This is exceptionally disturbing being they have an extremely dominant position in the operating system market. Microsoft is mentally deranged.


This is a well-written article about windows 10:
https://itvision.altervista.org/why-windows-10-sucks.html

This is a good comment from the article:
The start menu is an unusable abomination.

The Start menu is a total abomination.

We have begun to use the new Visual Studio/ Visual C++ 2015 and higher versions, and the user interface has been totally botched big time and cannot even function properly with a touchscreen.

What is this world coming to?
So, sorry, Windows 10 sucks no less than Linux sucks, it just sucks differently. So far, Microsoft has had two great modern OSes: Windows XP and Windows 7 (in the past they had rock solid Windows NT 4.0 and Windows 2000).

Perhaps we should develop our own new operating system.

One thing that Sierra Chart users are not really aware of is how much low-level programming that we actually do. There is so much in Sierra Chart that is built from scratch and from the ground up.

For example, the new network socket communication core is totally built from scratch and uses basic core operating system functionality.

Sierra Chart even has its own high-performance string class. We do not use the standard MFC CString class. We could also go on and on. Sierra Chart has its own spreadsheets also built from scratch.

We are also dumping QT which will also eliminate the reliance on the Microsoft redistributable package eliminating any potential for startup problems.

Hopefully this posting gets some attention. It is a massive condemnation of Windows 10 and Microsoft.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2017-04-04 02:07:11
[2017-04-04 07:22:37]
Sierra Chart Engineering - Posts: 104368
Today we started using Microsoft Excel 2016. This is using their subscription model for payment.

We ran into the following problems:
-Unable to authenticate our account meaning that we would be running into restrictions a few days later. Absolutely no error message given as to why this was the case.
-Confusing user interface with the ribbon bar and huge full screen menus. Not a standard menu with traditional toolbar/control bar buttons.
-Freezed multiple times with only a 50 K file.
-Abnormally shutdown multiple times just doing simple things like trying to change an option.
-Option settings not saving. This is totally and completely pathetic. This is hard evidence that Microsoft has turned into a totally and completely deranged out of control organization. The very fact that a global option setting in the program cannot even be changed is insane.
-Prompting us that there was not some irrelevant server folder set when saving the options. This was a setting we were not even trying to change.
-Cannot find how to change the standard default background color.

It used to be that Microsoft Excel was a fine product many years ago. Today it is garbage. Libre office Calc is superior.

Why are we saying this? We are saying this, because Sierra Chart is always going to be a good quality solid and reliable program. While occasionally there are issues with new developments we do or when we make changes or with external services that we have no control over, we do remedy those which are within our control quickly.

At this point, anyone who says Sierra Chart is difficult to use, or is not intuitive, we are no longer going to accept that kind of nonsense. And it is utter nonsense when it comes to Sierra Chart basic and core functionality. Sierra Chart is very simple to use with its basic and core functionality. If you go through the Getting Started instructions, you will see it is as simple as can be:
Getting Started, Opening Charts and Basic Trading
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2017-04-04 07:48:48
[2017-04-04 21:40:37]
Sierra Chart Engineering - Posts: 104368
There is no doubt, that we definitely are seeing a trend towards poor quality software. This is quite disturbing. And Sierra Chart is certainly not in this category at all.

There needs to be a focus on stability and 100 percent reliability and stable user interfaces. The concept of a traditional menu and toolbar/control bar buttons is a good one. There is no reason to change this.

Think if an airplane maker keeps changing the cockpit of an airplane. This obviously would not be acceptable and would be dangerous. For example it is our understanding that Airbus uses consistent Cockpit layout among all of their different versions.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2017-04-04 21:41:27
[2017-04-04 21:44:06]
Sierra Chart Engineering - Posts: 104368
Our views are reflected here:
http://suckless.org/philosophy
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2017-04-05 08:20:29]
Sierra Chart Engineering - Posts: 104368
We only have harsh words for Microsoft. We deleted a previous comment about them.

Anyway, today someone sent us an RTF file (rich text) and we opened it in the latest word 2016. Word came back and said that it could not read the file and it was corrupt or something and gave us a page full of solutions most of which were simply inconsistent with the current user interface and not usable.

We opened the file without any trouble with Libre Office Writer and also Windows WordPad.

Once again, this is total complete proof, that Microsoft has gone totally mad and is frustrating the world with their bullshit garbage because of their inability open a simple file in the rich text format which is their own format:
https://en.wikipedia.org/wiki/Rich_Text_Format

We have also had endless trouble with Microsoft backup utilities we have tried recently but that generally is pretty well-known we would think and we normally do not use these.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2017-04-05 08:24:43
[2017-04-05 18:56:19]
ganz - Posts: 1048
Well ... ask yourself what a trading/charting platform (vs HFT) is and who that developers exactly are?

It is a toy and they are just "sellers of a hope".

And a toy should be "yummy" so a developer should be so cute to sell that toy.

" ... markets, and community, ultimately decide which products grow and which disappear" (c) M. Shuttleworth

This is the reality and there are no any other principles or edges here to discuss. imho.
[2017-04-06 05:48:46]
Sierra Chart Engineering - Posts: 104368
The major concern about this is that Microsoft does have a responsibility to the community and to businesses, and to more advanced users. Programs developed for the Windows operating system are not easily migrated.

We do not have easy alternatives other than Windows in the short term.

It is important that we all start to publicly complain as much as possible. Microsoft needs to continue to support Windows 7 for the next 10 years.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2017-04-08 05:44:04]
User488039 - Posts: 114
I am still using Windows 7 OS. Sierra Chart is the best thing that hsa happened to my trading. But... today I can not connect to TransAct, and I very much want to know if this has anything to do with the "new network communication core"?


Please respond.
[2017-04-08 06:25:17]
Sierra Chart Engineering - Posts: 104368
No, not at all. The transact server is simply down at this time.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account