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Direct MessagesDate/Time: Sat, 18 May 2024 05:59:44 +0000
How to recover a corrupted chartbook?
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| [2013-07-22 08:05:52] |
| Ronin - Posts: 35 |
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Hi, I had a blue screen just when I logged off and "saved all" (its not the first time it happens the same way when exiting the software) This time after the sudden reboot I logged in as usual and non of the chartbooks could be read after loading the .cbak backups only 2 of the charts could be read How can I recover the faulty one? |
| [2013-07-22 08:10:13] |
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It sounds like you have a hardware problem with your system. Possibly the memory or hard/SSD drives. Also if you are using Windows 8, it is known that Windows 8 is not completely stable. We recommend Windows 7. Anyway, there are backup Chartbooks available as you know . Here is the documentation: https://www.sierrachart.com/index.php?l=doc/doc_Chartbooks.html#BackupChartbook We cannot help further with this. It is important that you maintain backups. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-07-22 09:16:52] |
| Ronin - Posts: 35 |
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Thanks, I forgot to mention that I had 3 chartbooks, 2 of them I could save, but 1 of them couldn't (after loading the cbak files) - is there a way to check the file/code and recover it? (using win7 by the way) Regarding ur autosave - can u change the autosave method in a way that the chartbook that being used won't be replaced with the new one autosaved, but with a different backup file insead? for example: if I want to autosave the chartbook every 1 hour, and lets say I set a limit for it to remember the last 6 hours only so that eventually I'll have 6 backups that are being saved constantly but without changing the current chartbook. the issue with ur current method is that sometimes the chartbook gets corrupted and saved or I don't wish to save the recent changes but the autosave replaces the file for the latest. Can u add this feature? Date Time Of Last Edit: 2013-07-22 12:30:42
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| [2013-07-22 18:15:59] |
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If there is some problem with opening a Chartbook or the charts in the Chartbook, there is no method of recovery. You need to rely upon backup Chartbook files. The autosave feature, is designed to save the current Chartbook. There is also a backup made of the prior instance of it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-06-02 01:46:26] |
| User239568 - Posts: 1 |
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It's 2018 so 5 years since this thread. I am new to SC and am on the trial version. After days of use and customization, tonight I've just had the very same issue as Ronin explained above. My PC is an atom stable power PC with fail safe raid HDD and there was no any error or crash but when I restarted SC my saved chartbook was gone, it did not open. When I checked it in the folder it was a ~1kb file... originally it was ~118kb, same as it's backups. But the backup is one day old so I lost all my customization and settings. :( As Ronin suggested 5 years ago, proper backup solution shall be applied with versioning and non incremental backups. If corruption is so frequent than I would also suggest automatic online backups on SC server. If it helps I will can send any info or data upon request. Date Time Of Last Edit: 2018-06-02 10:48:38
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| [2018-06-03 05:41:02] |
| JoseyWales - Posts: 67 |
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If you haven't already, look in your SierraChart/Backups folder for an older backup of your Chartbook (.Cht file extension). Sort by Date Modified descending to determine the most recent backup that has a reasonable file size other than 1KB. If you find one, copy and rename the file to your SierraChart/Data directory and overwrite the current 1KB Chartbook. File corruption is rare but does happen to all computers eventually, sometimes you may not notice it. If you wish to create your own backups of your Data folder you can use a backup program like GoodSync to create regular backups to an external drive, I'd recommend excluding .scid files from the backup. You can also look into a thread where I theorized about storing Chartbooks in a sync program like Dropbox, though this will not create archived backups because the new file is synced every time it is saved. https://www.goodsync.com/ Copying chart drawings between PC The Sierra Chart development team gets hundreds of requests for new features. I doubt creating a web server for everyone's Chartbooks and config files, dealing with upload/download issues is something that they would implement anytime soon. |
| [2018-06-03 09:19:18] |
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If corruption is so frequent than I would also suggest automatic online backups on SC server. This is not frequent at all. This is a rare case and whatever the reason was in your case, we cannot say.Sometimes but very rarely, there could potentially be a small issue with saving a Chartbook in a particular revision and that could cause a problem but this is an extremely rare problem and would be promptly corrected by us and there are always backup files. We see you are running version 1750 so there are no issues with saving Chartbooks in that version. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-10-26 22:49:38] |
| User274676 - Posts: 38 |
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I bought a new PC (PC1) last week and Sierra has been working flawless. I returned PC1, they sent me a new PC (PC2) with an upgraded GPU (I changed my mind I wanted a better GPU after). Sierra has been working fine on the previous machine, PC1. My new machine, PC2 that arrived today, fails to load a chartbook I made yesterday on PC1. It shows it is downloading data etc. and then Sierra closes on me. So, I deleted Sierra and re-installed it. Same issue. I have loaded other chartbooks and they load fine. Could my chartbook be corrupt? Is there anyway of you fixing this chartbook? Date Time Of Last Edit: 2018-10-26 22:50:05
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| [2018-10-26 22:57:54] |
| User274676 - Posts: 38 |
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In regards to my post above, I have found an earlier saved version from 2 days ago and have loaded the chartbook and it loads fine. Could this mean the latest one saved from yesterday is corrupt? |
| [2018-10-26 23:09:09] |
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My new machine, PC2 that arrived today, fails to load a chartbook I made yesterday on PC1. It shows it is downloading data etc. and then Sierra closes on me. So, I deleted Sierra and re-installed it. Same issue.
Provide that Chartbook and we will test it. Here are instructions:https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile The problem could also be related to custom studies. In this case use Safe Mode: Sierra Chart - Software Login Instructions: Using Safe Mode Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-10-26 23:10:34] |
| User274676 - Posts: 38 |
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Sierra just closed on me.
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| [2018-10-26 23:19:15] |
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To rule out custom studies run Sierra Chart in safe mode: Sierra Chart - Software Login Instructions: Using Safe Mode When you say Sierra Chart closes, is there an error message displayed? Or does it just simply disappear without any notice. This can also be due to Windows 10 as well, but we have not heard about any problems lately. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-10-26 23:19:26
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| [2018-10-26 23:21:19] |
| User274676 - Posts: 38 |
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Very strange that chartbook I was having trouble with now works. I am sending it over for inspection.
Date Time Of Last Edit: 2018-10-26 23:29:48
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| [2018-10-26 23:21:52] |
| User274676 - Posts: 38 |
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Simply disappear without any notice.
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| [2018-10-26 23:26:28] |
| User274676 - Posts: 38 |
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Did the upload of the chartbook work?
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| [2018-10-26 23:32:49] |
| User274676 - Posts: 38 |
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Now my data looks odd. Is it because of the weekend? I have additional 0 x 0 at the top and bottom of a bar (bid and ask data on a range bar chart).
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Attachment Deleted. |
| [2018-10-26 23:35:37] |
| User274676 - Posts: 38 |
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I did market reply twice now in the past 10 mins and Sierra closed on me twice now.
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| [2018-10-26 23:58:05] |
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Are you running Sierra Chart in Safe Mode?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-10-27 00:09:22] |
| User274676 - Posts: 38 |
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I did but non of my custom indicators show up.
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| [2018-10-27 00:44:44] |
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Okay but when you did use Safe Mode did you notice the abnormal shutdown? We are trying to isolate the cause. We want to know whether it relates to version 1830, a system issue, or with your custom studies. And also this type of abnormal shutdown would be due to a stack of corruption if Sierra Chart just simply disappears. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-10-27 00:45:08
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| [2018-10-27 01:01:56] |
| User274676 - Posts: 38 |
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In safe mode it was fine but maybe I should be in safe mode for longer to really test it? When did version 1830 come out because I downloaded the latest Sierra 2 weeks back at that time, still the same version? If so, had no issue with it on PC1. My custom studies never had an issue with on my old PC or PC1. Where would the corruption be taking place most likely? Also the data issue, lots off 0 X 0 above and below bars? Thank you. Date Time Of Last Edit: 2018-10-27 01:20:26
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| [2018-10-28 03:25:47] |
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In safe mode it was fine but maybe I should be in safe mode for longer to really test it? Yes of course.Version 1730 is fine. It has been out a day now. Refer to help topic 17: Sierra Chart Unexpectedly Shutting Down | Memory Errors | Unusual Software Problems | Exception Errors | Freezing of User Interface Also the data issue, lots off 0 X 0 above and below bars? Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart If that does not resolve the issue, start a new thread and post an image of the chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-10-29 23:54:09] |
| User274676 - Posts: 38 |
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Did not work
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Attachment Deleted.  untitled.png / V - Attached On 2018-10-29 23:54:00 UTC - Size: 23.03 KB - 287 views |
| [2018-10-30 16:03:35] |
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Make sure you have disabled Volume Filtering for that chart: Chart Settings: Volume Filter (Chart >> Chart Settings >> Data Limiting >> Volume Filter Settings menu) And also we need to know the type of chart bars those are. What you see could be normal. Provide an image of the chart or Trade DOM, by following these instructions: https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#Image ---- Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-10-30 16:04:23
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| [2018-10-31 01:19:46] |
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In regards to the abnormal shutdown issue described in the later posts in this thread: I did market reply twice now in the past 10 mins and Sierra closed on me twice now.
We want you to update to version 1833. We did determine there was a problem related to the target triggered move to breakeven functionality that could potentially have led to an exception. Whether this was the cause or not is unknown. There are only a couple of known instances of this particular issue.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-10-31 16:41:21
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