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Chart frozen all the time

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[2015-12-04 17:38:10] #1 [Go To First Post]
User948305 - Posts: 21
win10 64bit, 16G RAM, SSD, latest SC only one chart in chartbook: ES 5mins. It's getting frozen consistently during trading day. On the same computer, I have more than 15 Ninjatrder charts, all of them are fine. Any explanations? thanks

[2015-12-04 18:34:53] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
At the time you notice this problem, refer to help topic 3: http://www.sierrachart.com/index.php?page=doc/helpdetails3.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-12-04 20:22:22] #3 [Go To First Post]
User948305 - Posts: 21
which one in topic 3? I am seeing none of them is about SC frozen.

[2015-12-04 20:40:57] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
What do you mean by "frozen"? We assume this meant the chart is not updating with real-time updates. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-12-04 20:47:39] #5 [Go To First Post]
User948305 - Posts: 21
SC windows shows 'not responding'.

[2015-12-04 20:50:35] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Are you running any custom studies? If so, refer to help topic 17: http://www.sierrachart.com/index.php?page=doc/helpdetails17.html Otherwise refer to help topic 30: http://www.sierrachart.com/index.php?page=doc/helpdetails30.html But something like this is highly unusual with one chart. Without seeing the circumstances of why it is happening, it is hard for us to comment on. But it almost seems like it is a system problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-12-04 20:51:02

[2015-12-04 20:55:06] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Does the problem just randomly occur for no apparent reason. Is there anything you do which triggers it? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-12-04 20:56:31] #8 [Go To First Post]
User948305 - Posts: 21
No custom studies at all, I only load like 3 studies. This is a new PC with SSD. Like I said, it runs w/o any problems with 20+ Ninja charts. You mention " it almost seems like it is a system problem?", what do mean by system? thnx,

[2015-12-04 20:56:55] #9 [Go To First Post]
User948305 - Posts: 21
It happens all the time during the trading day.

[2015-12-04 21:01:21] #10 [Go To First Post]
User948305 - Posts: 21
I notice some users in this board have this problem as well....

[2015-12-04 21:04:11] #11 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
"System" would mean a problem with the operating system or hardware. So literally for no reason at all Sierra Chart just goes into a frozen state? Do you then have to terminate the process and restart it? Disable any non-Microsoft antivirus/anti-malware software you have on the system. This is essential to rule those out as a cause. When you notice this problem, go to the Windows Task Manager. What is the CPU usage of Sierra Chart? We do not think this has anything to do with the issue but update Sierra Chart to the current version. Help >> Download Current Version. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-12-04 21:12:11] #12 [Go To First Post]
User948305 - Posts: 21
certainly I do not want to disable anti virus software to make SC work. It just doesn't make sense. When the issue occurs, I am not seeing any spike on CPU or memory usage, and SC recovered by itself few seconds after. thnx,

[2015-12-04 21:18:38] #13 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
certainly I do not want to disable anti virus software to make SC work. If you do not want to disable this to rule it out as a cause, then it becomes much more difficult to isolate the problem. We only mean to disable it temporarily. Like for a few hours. When the issue occurs, I am not seeing any spike on CPU or memory usage, and SC recovered by itself few seconds after. thnx, Are you 100% certain, that at the time you see Sierra Chart freeze for a few seconds, that you do not notice an increase in CPU usage of the Sierra Chart process? Monitor it through the Windows Task Manager. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-12-05 02:08:00

[2015-12-04 21:25:53] #14 [Go To First Post]
User948305 - Posts: 21
yes, I am pretty sure no system resource spike, and yes, I use Task manager.....

[2015-12-04 21:32:12] #15 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Therefore, this indicates the problem is a system issue. Not with Sierra Chart. Could be caused by antivirus/anti-malware software: http://www.sierrachart.com/index.php?page=doc/helpdetails30.html#h30.8 Even though you may not see the problem with the other program, only indicates that Sierra Chart is doing something to trigger this system issue. Possibly file I/O. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-12-04 21:32:52

[2015-12-05 01:50:27] #16 [Go To First Post]
User948305 - Posts: 21
how did you make the conclusion that this is a system issue? Just because SC doesn't consume a lot of system resources doesn't mean it's not the cause of this problem.

[2015-12-05 02:07:01] #17 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We are not talking about system resources. If you see that the CPU usage does not increase for the Sierra Chart process when it is freezing and remains at 0%, then the problem could not be Sierra Chart because the freezing is happening at some other level/process of the operating system or that the operating system is interacting with. This is a 100% certainty. Are you familiar with looking at the CPU usage for an individual process? Help topic 4.3 here tells you how to determine the CPU usage of Sierra Chart: https://www.sierrachart.com/index.php?page=doc/helpdetails4.html#h4.3 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-12-05 02:29:55

[2015-12-05 02:13:15] #18 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The prior posting has been updated. Anyway, we have given you all of the information we can. This kind of problem is basically unheard of if you are just using a single chart although we do not know what studies are on it. So therefore, it is a system issue so far based on the information we have, or there is something about the Sierra Chart configuration you have set up which is using a high amount of CPU usage. For help with the last part, refer to help topic 30: http://www.sierrachart.com/index.php?page=doc/helpdetails30.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-12-05 02:14:08

[2015-12-05 02:18:51] #19 [Go To First Post]
User948305 - Posts: 21
yes, I have enough PC knowledge to handle SC. I have MS on CS. I used to be a database architect on SAP side, so I have no problems at all to handle trouble shooting on all kinds of computer related issues. After all, SC is not a very complicated software package. The basic logic is, you can't rule out this is SC compatibility issue. I see this kind of problem all the time. Yes, I am 100% certain. Date Time Of Last Edit: 2015-12-05 02:19:06

[2015-12-05 02:25:39] #20 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We still do not have clear information about the CPU usage of Sierra Chart at the time you see this and the number of CPU cores on your system. It is not helpful for us to hear anything further without this information. The basic logic is, you can't rule out this is SC compatibility issue. This does not make sense for Sierra Chart because Sierra Chart is written to the Windows API. There is no system interaction from it which could be considered as potentially incompatible. Especially being it does not run with administrator rights, does not use CLR, ActiveX, the registry or any garbage like that. It is not a compatibility problem. It could not be. Something like that would not be even considered by us. Our only interest is if Sierra Chart is using a high amount of CPU usage momentarily for some unknown reason, and to determine what that reason is and how best to resolve that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-12-05 02:32:43

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