Support Board
Date/Time: Wed, 30 Sep 2026 07:21:40 +0000
about data feed
View Count: 16
| [2026-09-30 05:17:41] |
| lunahorizon - Posts: 1 |
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Hi, when I try to connect to data feed it always says "Service package does not support this function or account is expired". I just bought a one month 10 - Integrated Standard service and it says "The Denali Data Feed is active". But I still cannot connect to the data feed, and there is an option to select Denali Data feed in the panel. How to solve the problem like this?
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| [2026-09-30 06:32:32] |
| Sierra_Chart Engineering - Posts: 25008 |
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We want you to follow the instructions here: Sierra Chart - Software Login Instructions: Forced Login If you still have a problem: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-09-30 06:32:55
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