Support Board
Date/Time: Sun, 03 May 2026 04:36:34 +0000
Logon authorisation failure
View Count: 164
| [2026-03-18 13:29:27] |
| User756826 - Posts: 11 |
|
Dear Team, I have not been using Sierra charts for a while (12.2025). Now I have logged in again and I can not rollover to the new symbol. I get the message " Historical Intraday Data Download Failed Error downloading historical Intraday data for F:US:EPM26. Historical data logon error: Logon rejected due to authorisation failure.". The charts then come up blank. My data feed is green. How can this be fixed? Thank you |
| [2026-03-18 14:15:47] |
| Sierra_Chart Engineering - Posts: 23662 |
|
First thing we want to do is to update Sierra Chart to the current version. Instructions: Software Download: Fast Update And then: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". Only use this command from the Edit menu at the top of the main window or chart. Or, in the case of a Continuous Futures Contract chart, follow these instructions: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-03-18 16:59:56] |
| User756826 - Posts: 11 |
|
2026-03-18 12:50:24.302 | Software version: 2891 64-bit 2026-03-18 12:50:24.302 | Primary Thread ID: 12824 2026-03-18 12:50:24.302 | Usage end date: 2027-02-07 2026-03-18 12:50:24.302 | Enabled for: Advanced Features 2. 2026-03-18 12:50:24.302 | Enabled for: Sierra Chart Historical Data Service. 2026-03-18 12:50:24.302 | Enabled for: Denali Real-Time Exchange Data Feed. 2026-03-18 12:50:24.302 | Enabled for: Delayed Denali Exchange Data Feed. 2026-03-18 12:50:24.302 | Enabled for exchange2: CME (Trading Account Required) 2026-03-18 12:50:24.302 | Enabled for exchange2: CBOT (Trading Account Required) 2026-03-18 12:50:24.302 | Enabled for exchange2: COMEX (Trading Account Required) 2026-03-18 12:50:24.302 | Enabled for exchange2: NYMEX (Trading Account Required) 2026-03-18 12:50:24.302 | Allow Support for Sierra Chart Data Feeds is enabled. 2026-03-18 12:50:24.302 | Current selected Data/Trading service: CQG WebAPI 2026-03-18 12:50:24.302 | Custom symbol settings values: enabled 2026-03-18 12:50:24.302 | Chart Update Interval: 500 2026-03-18 12:50:24.302 | Intraday Data Storage Time Unit: 1 2026-03-18 12:50:24.302 | Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) 2026-03-18 12:50:24.302 | 2026-03-18 16:50:24 Local computer time in UTC 2026-03-18 12:50:24.302 | 2026-03-18 12:50:24 Local computer time in SC Time Zone 2026-03-18 12:50:24.302 | 2026-03-18 16:47:00 Server time in UTC 2026-03-18 12:50:24.302 | Local computer UTC time and Server UTC time difference: 0 seconds. 2026-03-18 12:50:24.302 | Program path: C:\SierraChart\ 2026-03-18 12:50:24.302 | Data Files path: C:\SierraChart\Data\ 2026-03-18 12:50:24.302 | OS Version Number: 10.0 2026-03-18 12:50:24.302 | Locale Setting: C 2026-03-18 12:50:24.302 | Crash reporter started: true 2026-03-18 12:50:24.302 | 2026-03-18 12:51:37.591 | UserContributedStudies_64.dll loading error. Windows error code 193: %1 is not a valid Win32 application. 2026-03-18 12:51:37.591 | InternalVersionNumberToFileNameMap is empty for UserContributedStudies 2026-03-18 12:51:37.591 | Error loading: C:\SierraChart\Data\UserContributedStudies.dll. File not found or may be missing SCDLLName line. 2026-03-18 12:51:37.598 | F.US.EPZ25 [CBV] 180000 Volume #6 | Reloading chart. 2026-03-18 12:51:37.601 | Starting DelayedDownloadMonitoringTimer 2026-03-18 12:51:37.601 | Starting HDTimeoutTimer 2026-03-18 12:51:37.601 | Added historical Intraday data request for F.US.EPZ25 to the queue. 2026-03-18 12:51:37.601 | Triggering next historical data download in queue. 2026-03-18 12:51:37.602 | F.US.EPZ25 [CBV] 180000 Volume #6 | Performing continuous chart historical Daily data download for symbol F.US.EPZ25 starting at last date in file. 2026-03-18 12:51:37.602 | Starting DelayedDownloadMonitoringTimer 2026-03-18 12:51:37.602 | Starting HDTimeoutTimer 2026-03-18 12:51:37.602 | Added historical Daily data request for F.US.EPZ25 to the queue. 2026-03-18 12:51:37.602 | Triggering next historical data download in queue. 2026-03-18 12:51:37.632 | F.US.EPZ25 [CBV] 180000 Volume #6 | Waiting for historical downloads to complete with the IDs: 1, 2, 2026-03-18 12:51:37.644 | F.US.EPZ25 [CBV] 2 Min #10 | Reloading chart. 2026-03-18 12:51:37.656 | F.US.EPZ25 [CBV] 2 Min #10 | Waiting for historical downloads to complete with the IDs: 1, 2, 2026-03-18 12:51:37.668 | F.US.EPZ25 [CBV] 2 Min #9 | Reloading chart. 2026-03-18 12:51:37.680 | F.US.EPZ25 [CBV] 2 Min #9 | Waiting for historical downloads to complete with the IDs: 1, 2, 2026-03-18 12:51:37.685 | InternalVersionNumberToFileNameMap is empty for gc5150_Studies 2026-03-18 12:51:37.685 | Error loading: C:\SierraChart\Data\gc5150_Studies.dll. File not found or may be missing SCDLLName line. 2026-03-18 12:51:37.693 | F.US.EPZ25 [CBV] 5000 Volume #4 | Reloading chart. 2026-03-18 12:51:37.748 | F.US.EPZ25 [CBV] 5000 Volume #4 | Waiting for historical downloads to complete with the IDs: 1, 2, 2026-03-18 12:51:37.764 | F.US.EPZ25 [CBV] 15 Min #5 | Reloading chart. 2026-03-18 12:51:37.821 | F.US.EPZ25 [CBV] 15 Min #5 | Waiting for historical downloads to complete with the IDs: 1, 2, 2026-03-18 12:51:37.827 | F.US.EPM26 [CBV] #2 | Reloading chart. 2026-03-18 12:51:37.835 | Added historical Intraday data request for F.US.EPH26 to the queue. 2026-03-18 12:51:37.837 | F.US.EPM26 [CBV] #2 | Performing continuous chart historical Daily data download for symbol F.US.EPH26 starting at last date in file. 2026-03-18 12:51:37.837 | Added historical Daily data request for F.US.EPH26 to the queue. 2026-03-18 12:51:37.837 | Added historical Intraday data request for F.US.EPM26 to the queue. 2026-03-18 12:51:37.838 | F.US.EPM26 [CBV] #2 | Performing continuous chart historical Daily data download for symbol F.US.EPM26 starting at last date in file. 2026-03-18 12:51:37.838 | Added historical Daily data request for F.US.EPM26 to the queue. 2026-03-18 12:51:37.927 | F.US.EPM26 [CBV] #2 | Waiting for historical downloads to complete with the IDs: 1, 2, 3, 4, 5, 6, 2026-03-18 12:51:37.937 | F.US.EPZ25 [CBV] 100000 Volume #3 | Reloading chart. 2026-03-18 12:51:37.948 | F.US.EPZ25 [CBV] 100000 Volume #3 | Waiting for historical downloads to complete with the IDs: 1, 2, 2026-03-18 12:51:37.961 | F.US.EPZ25 [CBV] Daily #1 | Reloading chart. 2026-03-18 12:51:38.069 | F.US.EPZ25 [CBV] Daily #1 | Waiting for historical downloads to complete with the IDs: 2, 2026-03-18 12:51:38.077 | F.US.EPZ25 [CBV] 540000 Volume #8 | Reloading chart. 2026-03-18 12:51:38.110 | F.US.EPZ25 [CBV] 540000 Volume #8 | Waiting for historical downloads to complete with the IDs: 1, 2, 2026-03-18 12:51:38.123 | F.US.EPZ25 [CBV] 2 Min #11 | Reloading chart. 2026-03-18 12:51:38.134 | F.US.EPZ25 [CBV] 2 Min #11 | Waiting for historical downloads to complete with the IDs: 1, 2, 2026-03-18 12:51:38.140 | F.US.EPM23 Renko 5t #7 | Reloading chart. 2026-03-18 12:51:38.150 | Mapping F.US.EPM26 to ESM26. Service code: cme 2026-03-18 12:51:38.150 | Using symbol data fast lookup vector 2026-03-18 12:51:38.150 | Denali Data Feed | Starting real-time market data updates for: F.US.EPM26 (ESM26). ID: 1 Service code: cme 2026-03-18 12:51:38.151 | Denali Data Feed | Connecting to the server ds25-2.sierracharts.com. Port 10048 2026-03-18 12:51:38.151 | CQG WebAPI | Sending symbol resolution request for F.US.EPM26. ID: 110491 2026-03-18 12:51:38.151 | Denali Data Feed | Requesting security definition data for: F.US.EPM26 (ESM26). ID: 1 2026-03-18 12:51:38.152 | Mapping F.US.EPZ25 to ESZ25. Service code: cme 2026-03-18 12:51:38.152 | HD Request # 1 | Downloading Intraday chart data for F.US.EPZ25 to the file F.US.EPZ25.scid. Service: cme 2026-03-18 12:51:38.152 | HD Request # 1 | Download start date-time: 2025-12-15 14:20:23.000000. File last date-time: 2025-12-15 14:20:23.000000 2026-03-18 12:51:38.152 | HD Request # 1 | Using server: ds26.sierracharts.com port 10150 2026-03-18 12:51:38.155 | DTC Client socket (2) | Creating socket. 2026-03-18 12:51:38.155 | DTC Client socket (2) | New receive buffer size: 0 2026-03-18 12:51:38.155 | DTC Client socket (2) | Connecting to IP: 64.152.155.21. 2026-03-18 12:51:38.155 | Socket (3) | Creating socket. 2026-03-18 12:51:38.155 | Socket (3) | New receive buffer size: 0 2026-03-18 12:51:38.155 | Socket (3) | Connecting to IP: 64.152.155.17. 2026-03-18 12:51:38.156 | HD Request # 2 | Downloading Historical Daily chart data for F.US.EPZ25. Starting date: 2025-12-17. Service: cqg 2026-03-18 12:51:38.182 | CQG WebAPI | Received symbol resolution report for symbol F.US.EPM26. Search Symbol: F.US.EPM26. Request ID: 110491. Contract ID: 1. 2026-03-18 12:51:38.267 | Denali Data Feed | Network connection to server complete. 2026-03-18 12:51:38.267 | Denali Data Feed | Starting socket receive thread. 2026-03-18 12:51:38.267 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2026-03-18 12:51:38.330 | F.US.EPM23 Renko 5t #7 | StartDateTimeForLoadingOrderFills: 00:00:00 2026-03-18 12:51:38.333 | F.US.EPM23 Renko 5t #7 | Chart data loading complete. 2026-03-18 12:51:38.380 | HD Request # 1 | Setting DTC encoding to Binary VLS 2026-03-18 12:51:38.380 | HD Request # 1 | Sending historical data logon request message. 2026-03-18 12:51:38.388 | Denali Data Feed | Setting DTC encoding to Binary VLS 2026-03-18 12:51:38.388 | Denali Data Feed | Sending logon request message. 2026-03-18 12:51:38.526 | HD Request # 1 | Requesting Intraday data. Start date-time: 2025-12-15 14:20:23. Record interval: 1. Symbol: ESZ25 2026-03-18 12:51:38.637 | HD Request # 1 | Decompressing data. 2026-03-18 12:51:38.637 | Mapping F.US.EPM23 to ESM23. Service code: cme 2026-03-18 12:51:38.637 | Denali Data Feed | Starting real-time market data updates for: F.US.EPM23 (ESM23). ID: 3 Service code: cme 2026-03-18 12:51:38.637 | CQG WebAPI | Sending symbol resolution request for F.US.EPM23. ID: 110492 2026-03-18 12:51:38.637 | Denali Data Feed | Requesting security definition data for: F.US.EPM23 (ESM23). ID: 3 2026-03-18 12:51:38.638 | Added historical Intraday data request for F.US.EPM23 to the queue. 2026-03-18 12:51:38.638 | Intraday data recording state for symbol F.US.EPM23 is set to download 'Pending'. 2026-03-18 12:51:38.638 | Triggering next historical data download in queue. 2026-03-18 12:51:38.662 | CQG WebAPI | Received symbol resolution report for symbol F.US.EPM23. Search Symbol: F.US.EPM23. Request ID: 110492. Contract ID: 2. 2026-03-18 12:51:38.674 | HD Request # 1 | Receiving Intraday data for F.US.EPZ25 starting at 2025-12-15 14:20:23.025000 2026-03-18 12:51:38.680 | HD Request # 2 | Requesting historical Daily data for ESZ25 starting at 2025-12-16. SC External HD service. 2026-03-18 12:51:38.918 | Denali Data Feed | Received logon response. 2026-03-18 12:51:38.918 | Denali Data Feed | Server Name: SC Realtime Server. 2026-03-18 12:51:38.918 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2026-03-18 12:51:38.918 | Denali Data Feed | Successfully connected. 2026-03-18 12:51:38.918 | Denali Data Feed | Trading is not supported. 2026-03-18 12:51:38.918 | Denali Data Feed | MarketDepthIsSupported: 1 2026-03-18 12:51:38.918 | Denali Data Feed | Restarting real-time data updates for symbol: F.US.EPM23 -> ESM23 2026-03-18 12:51:38.918 | Denali Data Feed | Restarting real-time data updates for symbol: F.US.EPM26 -> ESM26 2026-03-18 12:51:38.976 | HD Request # 2 | Receiving historical Daily data for F.US.EPZ25 starting at 2025-12-17. 2026-03-18 12:51:38.976 | HD Request # 2 | Writing historical Daily data to the file F.US.EPZ25.dly. 2026-03-18 12:51:38.986 | HD Request # 2 | Bytes received: 233 2026-03-18 12:51:38.986 | HD Request # 2 | Received 4 Daily data records from 2025-12-17 00:00:00 to 2025-12-19 00:00:00 (3.0 days) and wrote 3 records for F.US.EPZ25 2026-03-18 12:51:38.986 | HD Request # 2 | Completion time: 0s. 2026-03-18 12:51:38.986 | HD Request # 2 | Daily data download complete for F.US.EPZ25. Unique request ID: 2 2026-03-18 12:51:38.986 | Removing historical data download ID 2. 2026-03-18 12:51:38.986 | 2026-03-18 12:51:38.986 | Triggering next historical data download in queue. 2026-03-18 12:51:38.986 | Mapping F.US.EPH26 to ESH26. Service code: cme 2026-03-18 12:51:38.988 | HD Request # 3 | Downloading Historical Daily chart data for F.US.EPH26. Starting date: 2026-03-16. Service: cqg 2026-03-18 12:51:39.139 | HD Request # 1 | Timestamp of first Intraday data file record written: 2025-12-15 14:20:23.025000. 2026-03-18 12:51:39.151 | Denali Data Feed | Real-time data for symbol F.US.EPM23 is currently unavailable. 2026-03-18 12:51:39.151 | Denali Data Feed | Received security definition for symbol F.US.EPM23 2026-03-18 12:51:39.151 | Denali Data Feed | Setting external service identifier for symbol F.US.EPM26 to 42140864 2026-03-18 12:51:39.151 | Denali Data Feed | Received security definition for symbol F.US.EPM26 2026-03-18 12:51:39.468 | F.US.EPZ25 [CBV] Daily #1 | Download is complete for all contract months in chart. Proceeding with data load. 2026-03-18 12:51:39.469 | F.US.EPZ25 [CBV] Daily #1 | Reloading chart. 2026-03-18 12:51:39.668 | HD Request # 3 | Requesting historical Daily data for ESH26 starting at 2026-03-15. SC External HD service. 2026-03-18 12:51:39.706 | Socket (3) | CloseSocket call. 2026-03-18 12:51:39.706 | Socket (3) | Shutdown started. Waiting for graceful close. 2026-03-18 12:51:39.706 | Historical data download thread signaled to stop. 2026-03-18 12:51:39.706 | HD Request # 1 | Received 107978 Intraday data records from 2025-12-15 14:20:23.025000 to 2025-12-19 09:29:59.288000 (3.8 days. Delay: 89.1 days) and wrote 107978 records for F.US.EPZ25 2026-03-18 12:51:39.713 | HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2025-12-19 14:29:59.288000 2026-03-18 12:51:39.713 | HD Request # 1 | Completion time: 1s. 2026-03-18 12:51:39.713 | HD Request # 1 | Intraday data download complete for F.US.EPZ25. Unique request ID: 1 2026-03-18 12:51:39.713 | Removing historical data download ID 1. 2026-03-18 12:51:39.713 | Real-time Intraday chart data file updates started for F.US.EPZ25 2026-03-18 12:51:39.714 | Opened cached Intraday file: C:\SierraChart\Data\F.US.EPZ25.scid. Thread ID: 12824 2026-03-18 12:51:39.714 | Intraday chart data file opened for F.US.EPZ25 2026-03-18 12:51:39.714 | HD Request # 1 | Enabling Intraday chart updating for symbol. 2026-03-18 12:51:39.714 | 2026-03-18 12:51:39.714 | Triggering next historical data download in queue. 2026-03-18 12:51:39.714 | Initiating new historical data download for F.US.EPZ25 to get the latest data since the download was started while not connected to primary service. 2026-03-18 12:51:39.714 | Added historical Intraday data request for F.US.EPZ25 to the queue. 2026-03-18 12:51:39.714 | Intraday data recording state for symbol F.US.EPZ25 is set to download 'Pending'. 2026-03-18 12:51:39.714 | HD Request # 4 | Downloading Intraday chart data for F.US.EPZ25 to the file F.US.EPZ25.scid. Service: cme 2026-03-18 12:51:39.714 | HD Request # 4 | Download start date-time: 2025-12-19 09:29:59.000000. File last date-time: 2025-12-19 09:29:59.288000 2026-03-18 12:51:39.714 | HD Request # 4 | Using server: ds32.sierracharts.com port 10149 2026-03-18 12:51:39.714 | Socket (5) | Creating socket. 2026-03-18 12:51:39.714 | Socket (5) | New receive buffer size: 0 2026-03-18 12:51:39.714 | Socket (5) | Connecting to IP: 69.39.70.248. 2026-03-18 12:51:39.727 | F.US.EPZ25 [CBV] Daily #1 | Chart data loading complete. 2026-03-18 12:51:39.801 | F.US.EPZ25 [CBV] 15 Min #5 | Download is complete for all contract months in chart. Proceeding with data load. 2026-03-18 12:51:39.801 | F.US.EPZ25 [CBV] 15 Min #5 | Reloading chart. 2026-03-18 12:51:39.817 | Socket (3) | Socket gracefully closed by remote side. 2026-03-18 12:51:39.817 | Socket (3) | Closed. 2026-03-18 12:51:39.939 | HD Request # 4 | Setting DTC encoding to Binary VLS 2026-03-18 12:51:39.939 | HD Request # 4 | Sending historical data logon request message. 2026-03-18 12:51:39.963 | HD Request # 3 | Receiving historical Daily data for F.US.EPH26 starting at 2026-03-16. 2026-03-18 12:51:39.963 | HD Request # 3 | Writing historical Daily data to the file F.US.EPH26.dly. 2026-03-18 12:51:39.969 | HD Request # 3 | Bytes received: 175 2026-03-18 12:51:39.969 | HD Request # 3 | Received 3 Daily data records from 2026-03-16 00:00:00 to 2026-03-18 00:00:00 (3.0 days) and wrote 3 records for F.US.EPH26 2026-03-18 12:51:39.969 | HD Request # 3 | Completion time: 1s. 2026-03-18 12:51:39.969 | HD Request # 3 | Daily data download complete for F.US.EPH26. Unique request ID: 4 2026-03-18 12:51:39.969 | Removing historical data download ID 4. 2026-03-18 12:51:39.969 | 2026-03-18 12:51:39.969 | Triggering next historical data download in queue. 2026-03-18 12:51:39.970 | HD Request # 5 | Downloading Historical Daily chart data for F.US.EPM26. Starting date: 2026-03-16. Service: cqg 2026-03-18 12:51:39.971 | F.US.EPZ25 [CBV] Daily #1 | Reloading chart. 2026-03-18 12:51:40.078 | HD Request # 4 | Requesting Intraday data. Start date-time: 2025-12-19 09:29:59. Record interval: 1. Symbol: ESZ25 2026-03-18 12:51:40.189 | HD Request # 4 | Decompressing data. 2026-03-18 12:51:40.299 | HD Request # 4 | Receiving Intraday data for F.US.EPZ25 starting at 2025-12-19 09:29:59.288000 2026-03-18 12:51:40.300 | Socket (5) | CloseSocket call. 2026-03-18 12:51:40.300 | Socket (5) | Shutdown started. Waiting for graceful close. 2026-03-18 12:51:40.307 | Historical data download thread signaled to stop. 2026-03-18 12:51:40.307 | HD Request # 4 | Timestamp of first Intraday data file record written: 2025-12-19 09:29:59.288000. 2026-03-18 12:51:40.307 | HD Request # 4 | Received 1 Intraday data record from 2025-12-19 09:29:59.288000 to 2025-12-19 09:29:59.288000 (0.0 seconds. Delay: 89.1 days) and wrote 1 record for F.US.EPZ25 2026-03-18 12:51:40.311 | HD Request # 4 | Add time&sales data | Remembered last file record date-time: 2025-12-19 14:29:59.288000 2026-03-18 12:51:40.311 | HD Request # 4 | Completion time: 1s. 2026-03-18 12:51:40.311 | HD Request # 4 | Intraday data download complete for F.US.EPZ25. Unique request ID: 8 2026-03-18 12:51:40.311 | Removing historical data download ID 8. 2026-03-18 12:51:40.311 | Real-time Intraday chart data file updates started for F.US.EPZ25 2026-03-18 12:51:40.311 | Opened cached Intraday file: C:\SierraChart\Data\F.US.EPZ25.scid. Thread ID: 12824 2026-03-18 12:51:40.311 | Intraday chart data file opened for F.US.EPZ25 2026-03-18 12:51:40.311 | HD Request # 4 | Enabling Intraday chart updating for symbol. 2026-03-18 12:51:40.311 | 2026-03-18 12:51:40.311 | Triggering next historical data download in queue. 2026-03-18 12:51:40.312 | HD Request # 6 | Downloading Intraday chart data for F.US.EPH26 to the file F.US.EPH26.scid. Service: cme 2026-03-18 12:51:40.312 | HD Request # 6 | Download start date-time: 2026-02-27 16:59:59.000000. File last date-time: 2026-02-27 16:59:59.001000 2026-03-18 12:51:40.312 | HD Request # 6 | Using server: ds28.sierracharts.com port 10150 2026-03-18 12:51:40.312 | Socket (6) | Creating socket. 2026-03-18 12:51:40.312 | Socket (6) | New receive buffer size: 0 2026-03-18 12:51:40.312 | Socket (6) | Connecting to IP: 67.214.125.5. 2026-03-18 12:51:40.322 | F.US.EPZ25 [CBV] 100000 Volume #3 | Download is complete for all contract months in chart. Proceeding with data load. 2026-03-18 12:51:40.322 | F.US.EPZ25 [CBV] 100000 Volume #3 | Reloading chart. 2026-03-18 12:51:40.324 | F.US.EPZ25 [CBV] 540000 Volume #8 | Download is complete for all contract months in chart. Proceeding with data load. 2026-03-18 12:51:40.325 | F.US.EPZ25 [CBV] 540000 Volume #8 | Reloading chart. 2026-03-18 12:51:40.391 | F.US.EPZ25 [CBV] 100000 Volume #3 | Chart data loading complete. 2026-03-18 12:51:40.392 | F.US.EPZ25 [CBV] Daily #1 | Chart data loading complete. 2026-03-18 12:51:40.393 | F.US.EPZ25 [CBV] 180000 Volume #6 | Download is complete for all contract months in chart. Proceeding with data load. 2026-03-18 12:51:40.393 | F.US.EPZ25 [CBV] 180000 Volume #6 | Reloading chart. 2026-03-18 12:51:40.411 | Socket (5) | Socket gracefully closed by remote side. 2026-03-18 12:51:40.411 | Socket (5) | Closed. 2026-03-18 12:51:40.446 | F.US.EPZ25 [CBV] 2 Min #11 | Download is complete for all contract months in chart. Proceeding with data load. 2026-03-18 12:51:40.447 | F.US.EPZ25 [CBV] 2 Min #11 | Reloading chart. 2026-03-18 12:51:40.482 | F.US.EPZ25 [CBV] 2 Min #11 | StartDateTimeForLoadingOrderFills: 00:00:00 2026-03-18 12:51:40.483 | F.US.EPZ25 [CBV] 2 Min #11 | Chart data loading complete. 2026-03-18 12:51:40.483 | F.US.EPZ25 [CBV] 2 Min #10 | Download is complete for all contract months in chart. Proceeding with data load. 2026-03-18 12:51:40.484 | F.US.EPZ25 [CBV] 2 Min #10 | Reloading chart. 2026-03-18 12:51:40.507 | F.US.EPZ25 [CBV] 2 Min #10 | StartDateTimeForLoadingOrderFills: 00:00:00 2026-03-18 12:51:40.513 | F.US.EPZ25 [CBV] 2 Min #10 | Chart data loading complete. 2026-03-18 12:51:40.519 | F.US.EPZ25 [CBV] 2 Min #9 | Download is complete for all contract months in chart. Proceeding with data load. 2026-03-18 12:51:40.519 | F.US.EPZ25 [CBV] 2 Min #9 | Reloading chart. 2026-03-18 12:51:40.521 | F.US.EPZ25 [CBV] 5000 Volume #4 | Download is complete for all contract months in chart. Proceeding with data load. 2026-03-18 12:51:40.522 | F.US.EPZ25 [CBV] 5000 Volume #4 | Reloading chart. 2026-03-18 12:51:40.546 | HD Request # 6 | Setting DTC encoding to Binary VLS 2026-03-18 12:51:40.546 | HD Request # 6 | Sending historical data logon request message. 2026-03-18 12:51:40.627 | F.US.EPZ25 [CBV] 2 Min #9 | StartDateTimeForLoadingOrderFills: 00:00:00 2026-03-18 12:51:40.676 | F.US.EPZ25 [CBV] 2 Min #9 | Chart data loading complete. 2026-03-18 12:51:40.692 | HD Request # 6 | Requesting Intraday data. Start date-time: 2026-02-27 16:59:59. Record interval: 1. Symbol: ESH26 2026-03-18 12:51:40.703 | F.US.EPZ25 [CBV] 15 Min #5 | Reloading chart. 2026-03-18 12:51:40.829 | HD Request # 6 | Decompressing data. 2026-03-18 12:51:40.867 | HD Request # 6 | Receiving Intraday data for F.US.EPH26 starting at 2026-02-27 16:59:59.001000 2026-03-18 12:51:40.868 | F.US.EPZ25 [CBV] 540000 Volume #8 | Chart data loading complete. 2026-03-18 12:51:40.868 | HD Request # 5 | Requesting historical Daily data for ESM26 starting at 2026-03-15. SC External HD service. 2026-03-18 12:51:40.874 | F.US.EPZ25 [CBV] 180000 Volume #6 | Chart data loading complete. 2026-03-18 12:51:40.886 | F.US.EPZ25 [CBV] 15 Min #5 | Chart data loading complete. 2026-03-18 12:51:40.886 | Denali Data Feed | Starting real-time market data updates for: F.US.EPZ25 (ESZ25). ID: 2 Service code: cme 2026-03-18 12:51:40.886 | CQG WebAPI | Sending symbol resolution request for F.US.EPZ25. ID: 110493 2026-03-18 12:51:40.886 | Denali Data Feed | Requesting security definition data for: F.US.EPZ25 (ESZ25). ID: 2 2026-03-18 12:51:40.887 | F.US.EPZ25 [CBV] 540000 Volume #8 | Reloading chart. 2026-03-18 12:51:40.976 | CQG WebAPI | Received symbol resolution report for symbol F.US.EPZ25. Search Symbol: F.US.EPZ25. Request ID: 110493. Contract ID: 3. 2026-03-18 12:51:40.977 | F.US.EPZ25 [CBV] 100000 Volume #3 | Reloading chart. 2026-03-18 12:51:40.993 | F.US.EPZ25 [CBV] 180000 Volume #6 | Reloading chart. 2026-03-18 12:51:41.087 | F.US.EPZ25 [CBV] 100000 Volume #3 | Chart data loading complete. 2026-03-18 12:51:41.088 | F.US.EPZ25 [CBV] 2 Min #11 | Reloading chart. 2026-03-18 12:51:41.101 | Denali Data Feed | Real-time data for symbol F.US.EPZ25 is currently unavailable. 2026-03-18 12:51:41.101 | Denali Data Feed | Received security definition for symbol F.US.EPZ25 2026-03-18 12:51:41.134 | F.US.EPZ25 [CBV] 2 Min #11 | StartDateTimeForLoadingOrderFills: 00:00:00 2026-03-18 12:51:41.135 | F.US.EPZ25 [CBV] 2 Min #11 | Chart data loading complete. 2026-03-18 12:51:41.136 | F.US.EPZ25 [CBV] 2 Min #10 | Reloading chart. 2026-03-18 12:51:41.167 | F.US.EPZ25 [CBV] 5000 Volume #4 | Reloading chart. 2026-03-18 12:51:41.329 | F.US.EPZ25 [CBV] 2 Min #10 | StartDateTimeForLoadingOrderFills: 00:00:00 2026-03-18 12:51:41.335 | F.US.EPZ25 [CBV] 2 Min #10 | Chart data loading complete. 2026-03-18 12:51:41.341 | F.US.EPZ25 [CBV] 540000 Volume #8 | Chart data loading complete. 2026-03-18 12:51:41.341 | HD Request # 5 | Receiving historical Daily data for F.US.EPM26 starting at 2026-03-16. 2026-03-18 12:51:41.341 | HD Request # 5 | Writing historical Daily data to the file F.US.EPM26.dly. 2026-03-18 12:51:41.346 | HD Request # 5 | Bytes received: 174 2026-03-18 12:51:41.346 | HD Request # 5 | Received 3 Daily data records from 2026-03-16 00:00:00 to 2026-03-18 00:00:00 (3.0 days) and wrote 3 records for F.US.EPM26 2026-03-18 12:51:41.346 | HD Request # 5 | Completion time: 2s. 2026-03-18 12:51:41.346 | HD Request # 5 | Daily data download complete for F.US.EPM26. Unique request ID: 6 2026-03-18 12:51:41.346 | Removing historical data download ID 6. 2026-03-18 12:51:41.346 | 2026-03-18 12:51:41.346 | No download requests in the queue to start downloads for. 2026-03-18 12:51:41.358 | F.US.EPZ25 [CBV] 180000 Volume #6 | Chart data loading complete. 2026-03-18 12:51:41.358 | F.US.EPZ25 [CBV] 2 Min #9 | Reloading chart. 2026-03-18 12:51:41.397 | F.US.EPZ25 [CBV] 2 Min #9 | StartDateTimeForLoadingOrderFills: 00:00:00 2026-03-18 12:51:41.402 | F.US.EPZ25 [CBV] 2 Min #9 | Chart data loading complete. 2026-03-18 12:51:41.582 | HD Request # 6 | Timestamp of first Intraday data file record written: 2026-02-27 16:59:59.001000. 2026-03-18 12:51:42.828 | F.US.EPZ25 [CBV][M] 5000 Volume #4 | StartDateTimeForLoadingOrderFills: 00:00:00 2026-03-18 12:51:42.927 | F.US.EPZ25 [CBV][M] 5000 Volume #4 | Chart data loading complete. 2026-03-18 12:51:47.178 | Socket (6) | CloseSocket call. 2026-03-18 12:51:47.178 | Socket (6) | Shutdown started. Waiting for graceful close. 2026-03-18 12:51:47.178 | Historical data download thread signaled to stop. 2026-03-18 12:51:47.178 | HD Request # 6 | Received 753891 Intraday data records from 2026-02-27 16:59:59.001000 to 2026-03-18 12:51:41.977000 (18.8 days. Delay: 5.2 seconds) and wrote 753891 records for F.US.EPH26 2026-03-18 12:51:47.187 | HD Request # 6 | Add time&sales data | Remembered last file record date-time: 2026-03-18 16:51:41.977000 2026-03-18 12:51:47.187 | HD Request # 6 | Completion time: 7s. 2026-03-18 12:51:47.187 | HD Request # 6 | Intraday data download complete for F.US.EPH26. Unique request ID: 3 2026-03-18 12:51:47.187 | Removing historical data download ID 3. 2026-03-18 12:51:47.187 | Real-time Intraday chart data file updates started for F.US.EPH26 2026-03-18 12:51:47.187 | Opened cached Intraday file: C:\SierraChart\Data\F.US.EPH26.scid. Thread ID: 12824 2026-03-18 12:51:47.187 | Intraday chart data file opened for F.US.EPH26 2026-03-18 12:51:47.187 | HD Request # 6 | Enabling Intraday chart updating for symbol. 2026-03-18 12:51:47.187 | 2026-03-18 12:51:47.187 | Triggering next historical data download in queue. 2026-03-18 12:51:47.187 | HD Request # 7 | Downloading Intraday chart data for F.US.EPM26 to the file F.US.EPM26.scid. Service: cme 2026-03-18 12:51:47.187 | HD Request # 7 | Download start date-time: 2026-02-26 19:00:00.000000. File last date-time: 00:00:00.000000 2026-03-18 12:51:47.187 | HD Request # 7 | Using server: ds26.sierracharts.com port 10149 2026-03-18 12:51:47.187 | Socket (3) | Creating socket. 2026-03-18 12:51:47.187 | Socket (3) | New receive buffer size: 0 2026-03-18 12:51:47.187 | Socket (3) | Connecting to IP: 64.152.155.17. 2026-03-18 12:51:47.289 | Socket (6) | Socket gracefully closed by remote side. 2026-03-18 12:51:47.289 | Socket (6) | Closed. 2026-03-18 12:51:47.411 | HD Request # 7 | Setting DTC encoding to Binary VLS 2026-03-18 12:51:47.411 | HD Request # 7 | Sending historical data logon request message. 2026-03-18 12:51:47.552 | HD Request # 7 | Requesting Intraday data. Start date-time: 2026-02-26 19:00:00. Record interval: 1. Symbol: ESM26 2026-03-18 12:51:47.662 | HD Request # 7 | Decompressing data. 2026-03-18 12:51:47.679 | HD Request # 7 | Receiving Intraday data for F.US.EPM26 starting at 2026-02-26 19:08:15.777000 2026-03-18 12:51:48.140 | HD Request # 7 | Timestamp of first Intraday data file record written: 2026-02-26 19:08:15.777000. 2026-03-18 12:51:49.828 | Socket (3) | CloseSocket call. 2026-03-18 12:51:49.828 | Socket (3) | Shutdown started. Waiting for graceful close. 2026-03-18 12:51:49.829 | Historical data download thread signaled to stop. 2026-03-18 12:51:49.829 | HD Request # 7 | Received 259114 Intraday data records from 2026-02-26 19:08:15.777000 to 2026-03-18 12:51:49.097000 (19.7 days. Delay: 0.7 seconds) and wrote 259114 records for F.US.EPM26 2026-03-18 12:51:49.834 | HD Request # 7 | Add time&sales data | Remembered last file record date-time: 2026-03-18 16:51:49.097000 2026-03-18 12:51:49.834 | HD Request # 7 | Completion time: 2s. 2026-03-18 12:51:49.834 | HD Request # 7 | Intraday data download complete for F.US.EPM26. Unique request ID: 5 2026-03-18 12:51:49.834 | Removing historical data download ID 5. 2026-03-18 12:51:49.834 | Real-time Intraday chart data file updates started for F.US.EPM26 2026-03-18 12:51:49.835 | Opened cached Intraday file: C:\SierraChart\Data\F.US.EPM26.scid. Thread ID: 12824 2026-03-18 12:51:49.835 | Intraday chart data file opened for F.US.EPM26 2026-03-18 12:51:49.835 | HD Request # 7 | Enabling Intraday chart updating for symbol. 2026-03-18 12:51:49.835 | 2026-03-18 12:51:49.835 | Triggering next historical data download in queue. 2026-03-18 12:51:49.835 | HD Request # 8 | Downloading Intraday chart data for F.US.EPM23 to the file F.US.EPM23.scid. Service: cme 2026-03-18 12:51:49.835 | HD Request # 8 | Download start date-time: 2023-06-16 09:29:59.000000. File last date-time: 2023-06-16 09:29:59.609000 2026-03-18 12:51:49.835 | HD Request # 8 | Using server: ds32.sierracharts.com port 10150 2026-03-18 12:51:49.835 | Socket (4) | Creating socket. 2026-03-18 12:51:49.835 | Socket (4) | New receive buffer size: 0 2026-03-18 12:51:49.835 | Socket (4) | Connecting to IP: 69.39.70.248. 2026-03-18 12:51:49.858 | F.US.EPM26 [CBV] #2 | Download is complete for all contract months in chart. Proceeding with data load. 2026-03-18 12:51:49.859 | F.US.EPM26 [CBV] #2 | Reloading chart. 2026-03-18 12:51:49.960 | Socket (3) | Socket gracefully closed by remote side. 2026-03-18 12:51:49.960 | Socket (3) | Closed. 2026-03-18 12:51:50.082 | HD Request # 8 | Setting DTC encoding to Binary VLS 2026-03-18 12:51:50.082 | HD Request # 8 | Sending historical data logon request message. 2026-03-18 12:51:50.222 | HD Request # 8 | Requesting Intraday data. Start date-time: 2023-06-16 09:29:59. Record interval: 1. Symbol: ESM23 2026-03-18 12:51:50.334 | HD Request # 8 | Decompressing data. 2026-03-18 12:51:50.364 | F.US.EPM26 [CBV] #2 | Reloading chart. 2026-03-18 12:51:50.445 | HD Request # 8 | Receiving Intraday data for F.US.EPM23 starting at 2023-06-16 09:29:59.609000 2026-03-18 12:51:50.445 | Socket (4) | CloseSocket call. 2026-03-18 12:51:50.445 | Socket (4) | Shutdown started. Waiting for graceful close. 2026-03-18 12:51:50.556 | Socket (4) | Socket gracefully closed by remote side. 2026-03-18 12:51:50.557 | Socket (4) | Closed. 2026-03-18 12:51:50.704 | Historical data download thread signaled to stop. 2026-03-18 12:51:50.704 | HD Request # 8 | Timestamp of first Intraday data file record written: 2023-06-16 09:29:59.609000. 2026-03-18 12:51:50.704 | HD Request # 8 | Received 1 Intraday data record from 2023-06-16 09:29:59.609000 to 2023-06-16 09:29:59.609000 (0.0 seconds. Delay: 2.8 years) and wrote 1 record for F.US.EPM23 2026-03-18 12:51:50.711 | HD Request # 8 | Add time&sales data | Remembered last file record date-time: 2023-06-16 13:29:59.609000 2026-03-18 12:51:50.711 | HD Request # 8 | Completion time: 1s. 2026-03-18 12:51:50.711 | HD Request # 8 | Intraday data download complete for F.US.EPM23. Unique request ID: 7 2026-03-18 12:51:50.711 | Removing historical data download ID 7. 2026-03-18 12:51:50.711 | Real-time Intraday chart data file updates started for F.US.EPM23 2026-03-18 12:51:50.711 | Opened cached Intraday file: C:\SierraChart\Data\F.US.EPM23.scid. Thread ID: 12824 2026-03-18 12:51:50.711 | Intraday chart data file opened for F.US.EPM23 2026-03-18 12:51:50.711 | HD Request # 8 | Enabling Intraday chart updating for symbol. 2026-03-18 12:51:50.711 | 2026-03-18 12:51:50.711 | No download requests in the queue to start downloads for. 2026-03-18 12:51:51.992 | F.US.EPM26 [CBV][M] #2 | StartDateTimeForLoadingOrderFills: 00:00:00 2026-03-18 12:51:52.353 | F.US.EPM26 [CBV][M] #2 | Chart data loading complete. 2026-03-18 12:52:10.211 | Added historical Intraday data request for F.US.EPM25 to the queue. 2026-03-18 12:52:10.211 | Triggering next historical data download in queue. 2026-03-18 12:52:10.211 | Added historical Daily data request for F.US.EPM25 to the queue. 2026-03-18 12:52:10.211 | Triggering next historical data download in queue. 2026-03-18 12:52:10.211 | Added historical Intraday data request for F.US.EPU25 to the queue. 2026-03-18 12:52:10.211 | Added historical Daily data request for F.US.EPU25 to the queue. 2026-03-18 12:52:10.211 | Added historical Intraday data request for F.US.EPZ25 to the queue. 2026-03-18 12:52:10.211 | Intraday data recording state for symbol F.US.EPZ25 is set to download 'Pending'. 2026-03-18 12:52:10.211 | Added historical Daily data request for F.US.EPZ25 to the queue. 2026-03-18 12:52:10.212 | Mapping F.US.EPM25 to ESM25. Service code: cme 2026-03-18 12:52:10.212 | HD Request # 9 | Downloading Intraday chart data for F.US.EPM25 to the file F.US.EPM25.scid. Service: cme 2026-03-18 12:52:10.222 | Reloading all charts with filename: F.US.EPM25.scid 2026-03-18 12:52:10.229 | HD Request # 9 | Download start date-time: 2025-03-07 19:00:00.000000. File last date-time: 00:00:00.000000 2026-03-18 12:52:10.229 | HD Request # 9 | Using server: ds28.sierracharts.com port 10149 2026-03-18 12:52:10.230 | HD Request # 10 | Downloading Historical Daily chart data for F.US.EPM25. Starting date: 1985-07-10. Service: cqg 2026-03-18 12:52:10.230 | Socket (3) | Creating socket. 2026-03-18 12:52:10.230 | Socket (3) | New receive buffer size: 0 2026-03-18 12:52:10.230 | Socket (3) | Connecting to IP: 67.214.125.5. 2026-03-18 12:52:10.454 | HD Request # 9 | Setting DTC encoding to Binary VLS 2026-03-18 12:52:10.454 | HD Request # 9 | Sending historical data logon request message. 2026-03-18 12:52:10.591 | HD Request # 9 | Requesting Intraday data. Start date-time: 2025-03-07 19:00:00. Record interval: 1. Symbol: ESM25 2026-03-18 12:52:10.702 | HD Request # 9 | Decompressing data. 2026-03-18 12:52:10.719 | HD Request # 9 | Receiving Intraday data for F.US.EPM25 starting at 2025-03-09 18:00:00.000000 2026-03-18 12:52:10.746 | HD Request # 10 | Requesting historical Daily data for ESM25 starting at 1985-07-09. SC External HD service. 2026-03-18 12:52:10.992 | HD Request # 10 | Receiving historical Daily data for F.US.EPM25 starting at 2023-03-16. 2026-03-18 12:52:10.992 | HD Request # 10 | Writing historical Daily data to the file F.US.EPM25.dly. 2026-03-18 12:52:10.994 | HD Request # 10 | Bytes received: 27891 2026-03-18 12:52:10.994 | HD Request # 10 | Received 570 Daily data records from 2023-03-16 00:00:00 to 2025-06-20 00:00:00 (2.3 years) and wrote 570 records for F.US.EPM25 2026-03-18 12:52:10.994 | HD Request # 10 | Completion time: 0s. 2026-03-18 12:52:10.994 | HD Request # 10 | Daily data download complete for F.US.EPM25. Unique request ID: 10 2026-03-18 12:52:10.994 | Removing historical data download ID 10. 2026-03-18 12:52:10.994 | 2026-03-18 12:52:10.994 | Triggering next historical data download in queue. 2026-03-18 12:52:10.994 | Mapping F.US.EPU25 to ESU25. Service code: cme 2026-03-18 12:52:10.994 | HD Request # 11 | Downloading Historical Daily chart data for F.US.EPU25. Starting date: 1985-10-10. Service: cqg 2026-03-18 12:52:11.183 | HD Request # 9 | Timestamp of first Intraday data file record written: 2025-03-09 18:00:00.000000. 2026-03-18 12:52:11.564 | HD Request # 11 | Requesting historical Daily data for ESU25 starting at 1985-10-09. SC External HD service. 2026-03-18 12:52:11.785 | HD Request # 11 | Receiving historical Daily data for F.US.EPU25 starting at 2023-06-15. 2026-03-18 12:52:11.785 | HD Request # 11 | Writing historical Daily data to the file F.US.EPU25.dly. 2026-03-18 12:52:11.787 | HD Request # 11 | Bytes received: 28129 2026-03-18 12:52:11.787 | HD Request # 11 | Received 569 Daily data records from 2023-06-15 00:00:00 to 2025-09-19 00:00:00 (2.3 years) and wrote 569 records for F.US.EPU25 2026-03-18 12:52:11.787 | HD Request # 11 | Completion time: 1s. 2026-03-18 12:52:11.787 | HD Request # 11 | Daily data download complete for F.US.EPU25. Unique request ID: 12 2026-03-18 12:52:11.787 | Removing historical data download ID 12. 2026-03-18 12:52:11.787 | 2026-03-18 12:52:11.787 | Triggering next historical data download in queue. 2026-03-18 12:52:11.787 | HD Request # 12 | Downloading Historical Daily chart data for F.US.EPZ25. Starting date: 1986-01-10. Service: cqg 2026-03-18 12:52:12.314 | HD Request # 12 | Requesting historical Daily data for ESZ25 starting at 1986-01-09. SC External HD service. 2026-03-18 12:52:12.595 | HD Request # 12 | Receiving historical Daily data for F.US.EPZ25 starting at 2021-06-04. 2026-03-18 12:52:12.595 | HD Request # 12 | Writing historical Daily data to the file F.US.EPZ25.dly. 2026-03-18 12:52:12.598 | HD Request # 12 | Bytes received: 54805 2026-03-18 12:52:12.598 | HD Request # 12 | Received 1145 Daily data records from 2021-06-04 00:00:00 to 2025-12-19 00:00:00 (4.5 years) and wrote 1145 records for F.US.EPZ25 2026-03-18 12:52:12.598 | HD Request # 12 | Completion time: 1s. 2026-03-18 12:52:12.598 | HD Request # 12 | Daily data download complete for F.US.EPZ25. Unique request ID: 14 2026-03-18 12:52:12.598 | Removing historical data download ID 14. 2026-03-18 12:52:12.598 | 2026-03-18 12:52:12.598 | No download requests in the queue to start downloads for. 2026-03-18 12:52:12.629 | F.US.EPZ25 [CBV][M] Daily #1 | Reloading chart. 2026-03-18 12:52:13.019 | F.US.EPZ25 [CBV][M] Daily #1 | Chart data loading complete. 2026-03-18 12:52:36.929 | Socket (3) | CloseSocket call. 2026-03-18 12:52:36.929 | Socket (3) | Shutdown started. Waiting for graceful close. 2026-03-18 12:52:36.929 | Historical data download thread signaled to stop. 2026-03-18 12:52:36.930 | HD Request # 9 | Received 3418574 Intraday data records from 2025-03-09 18:00:00.000000 to 2025-06-20 09:29:59.576000 (102.6 days. Delay: 271.1 days) and wrote 3418574 records for F.US.EPM25 2026-03-18 12:52:36.936 | HD Request # 9 | Add time&sales data | Remembered last file record date-time: 2025-06-20 13:29:59.576000 2026-03-18 12:52:36.936 | HD Request # 9 | Completion time: 26s. 2026-03-18 12:52:36.936 | HD Request # 9 | Intraday data download complete for F.US.EPM25. Unique request ID: 9 2026-03-18 12:52:36.936 | Removing historical data download ID 9. 2026-03-18 12:52:36.936 | Real-time Intraday chart data file updates started for F.US.EPM25 2026-03-18 12:52:36.936 | Opened cached Intraday file: C:\SierraChart\Data\F.US.EPM25.scid. Thread ID: 12824 2026-03-18 12:52:36.936 | Intraday chart data file opened for F.US.EPM25 2026-03-18 12:52:36.936 | HD Request # 9 | Enabling Intraday chart updating for symbol. 2026-03-18 12:52:36.936 | 2026-03-18 12:52:36.936 | Triggering next historical data download in queue. 2026-03-18 12:52:36.936 | HD Request # 13 | Downloading Intraday chart data for F.US.EPU25 to the file F.US.EPU25.scid. Service: cme 2026-03-18 12:52:36.944 | Reloading all charts with filename: F.US.EPU25.scid 2026-03-18 12:52:36.944 | HD Request # 13 | Download start date-time: 2025-06-06 20:00:00.000000. File last date-time: 00:00:00.000000 2026-03-18 12:52:36.944 | HD Request # 13 | Using server: ds26.sierracharts.com port 10150 2026-03-18 12:52:36.944 | Socket (4) | Creating socket. 2026-03-18 12:52:36.944 | Socket (4) | New receive buffer size: 0 2026-03-18 12:52:36.944 | Socket (4) | Connecting to IP: 64.152.155.17. 2026-03-18 12:52:37.074 | Socket (3) | Socket gracefully closed by remote side. 2026-03-18 12:52:37.074 | Socket (3) | Closed. 2026-03-18 12:52:37.238 | HD Request # 13 | Setting DTC encoding to Binary VLS 2026-03-18 12:52:37.238 | HD Request # 13 | Sending historical data logon request message. 2026-03-18 12:52:37.420 | HD Request # 13 | Requesting Intraday data. Start date-time: 2025-06-06 20:00:00. Record interval: 1. Symbol: ESU25 2026-03-18 12:52:37.567 | HD Request # 13 | Decompressing data. 2026-03-18 12:52:37.586 | HD Request # 13 | Receiving Intraday data for F.US.EPU25 starting at 2025-06-08 18:00:10.414000 2026-03-18 12:52:38.154 | HD Request # 13 | Timestamp of first Intraday data file record written: 2025-06-08 18:00:10.414000. 2026-03-18 12:52:57.559 | Socket (4) | CloseSocket call. 2026-03-18 12:52:57.559 | Socket (4) | Shutdown started. Waiting for graceful close. 2026-03-18 12:52:57.559 | Historical data download thread signaled to stop. 2026-03-18 12:52:57.559 | HD Request # 13 | Received 2674121 Intraday data records from 2025-06-08 18:00:10.414000 to 2025-09-19 09:29:58.697000 (102.6 days. Delay: 180.1 days) and wrote 2674121 records for F.US.EPU25 2026-03-18 12:52:57.567 | HD Request # 13 | Add time&sales data | Remembered last file record date-time: 2025-09-19 13:29:58.697000 2026-03-18 12:52:57.567 | HD Request # 13 | Completion time: 21s. 2026-03-18 12:52:57.567 | HD Request # 13 | Intraday data download complete for F.US.EPU25. Unique request ID: 11 2026-03-18 12:52:57.567 | Removing historical data download ID 11. 2026-03-18 12:52:57.567 | Real-time Intraday chart data file updates started for F.US.EPU25 2026-03-18 12:52:57.567 | Opened cached Intraday file: C:\SierraChart\Data\F.US.EPU25.scid. Thread ID: 12824 2026-03-18 12:52:57.567 | Intraday chart data file opened for F.US.EPU25 2026-03-18 12:52:57.567 | HD Request # 13 | Enabling Intraday chart updating for symbol. 2026-03-18 12:52:57.567 | 2026-03-18 12:52:57.567 | Triggering next historical data download in queue. 2026-03-18 12:52:57.567 | HD Request # 14 | Downloading Intraday chart data for F.US.EPZ25 to the file F.US.EPZ25.scid. Service: cme 2026-03-18 12:52:57.576 | Reloading all charts with filename: F.US.EPZ25.scid 2026-03-18 12:52:57.577 | HD Request # 14 | Download start date-time: 2025-09-05 20:00:00.000000. File last date-time: 00:00:00.000000 2026-03-18 12:52:57.577 | HD Request # 14 | Using server: ds32.sierracharts.com port 10149 2026-03-18 12:52:57.577 | Socket (3) | Creating socket. 2026-03-18 12:52:57.577 | Socket (3) | New receive buffer size: 0 2026-03-18 12:52:57.577 | Socket (3) | Connecting to IP: 69.39.70.248. 2026-03-18 12:52:57.670 | Socket (4) | Socket gracefully closed by remote side. 2026-03-18 12:52:57.670 | Socket (4) | Closed. 2026-03-18 12:52:57.734 | F.US.EPZ25 [CBV][M] 2 Min #11 | Reloading chart. 2026-03-18 12:52:57.746 | F.US.EPZ25 [CBV][M] 2 Min #11 | Waiting for historical downloads to complete with the IDs: 13, 2026-03-18 12:52:57.746 | F.US.EPZ25 [CBV][M] 2 Min #10 | Reloading chart. 2026-03-18 12:52:57.758 | F.US.EPZ25 [CBV][M] 2 Min #10 | Waiting for historical downloads to complete with the IDs: 13, 2026-03-18 12:52:57.760 | F.US.EPZ25 [CBV][M] 5000 Volume #4 | Reloading chart. 2026-03-18 12:52:57.801 | HD Request # 14 | Setting DTC encoding to Binary VLS 2026-03-18 12:52:57.801 | HD Request # 14 | Sending historical data logon request message. 2026-03-18 12:52:57.817 | F.US.EPZ25 [CBV][M] 5000 Volume #4 | Waiting for historical downloads to complete with the IDs: 13, 2026-03-18 12:52:57.819 | F.US.EPZ25 [CBV][M] 15 Min #5 | Reloading chart. 2026-03-18 12:52:57.877 | F.US.EPZ25 [CBV][M] 15 Min #5 | Waiting for historical downloads to complete with the IDs: 13, 2026-03-18 12:52:57.904 | F.US.EPZ25 [CBV][M] 2 Min #9 | Reloading chart. 2026-03-18 12:52:57.915 | F.US.EPZ25 [CBV][M] 2 Min #9 | Waiting for historical downloads to complete with the IDs: 13, 2026-03-18 12:52:57.916 | F.US.EPZ25 [CBV][M] 540000 Volume #8 | Reloading chart. 2026-03-18 12:52:57.941 | HD Request # 14 | Requesting Intraday data. Start date-time: 2025-09-05 20:00:00. Record interval: 1. Symbol: ESZ25 2026-03-18 12:52:57.950 | F.US.EPZ25 [CBV][M] 540000 Volume #8 | Waiting for historical downloads to complete with the IDs: 13, 2026-03-18 12:52:57.951 | F.US.EPZ25 [CBV][M] 180000 Volume #6 | Reloading chart. 2026-03-18 12:52:57.985 | F.US.EPZ25 [CBV][M] 180000 Volume #6 | Waiting for historical downloads to complete with the IDs: 13, 2026-03-18 12:52:57.986 | F.US.EPZ25 [CBV][M] 100000 Volume #3 | Reloading chart. 2026-03-18 12:52:57.998 | F.US.EPZ25 [CBV][M] 100000 Volume #3 | Waiting for historical downloads to complete with the IDs: 13, 2026-03-18 12:52:58.055 | HD Request # 14 | Decompressing data. 2026-03-18 12:52:58.079 | HD Request # 14 | Receiving Intraday data for F.US.EPZ25 starting at 2025-09-07 18:00:00.000000 2026-03-18 12:52:58.533 | HD Request # 14 | Timestamp of first Intraday data file record written: 2025-09-07 18:00:00.000000. 2026-03-18 12:53:24.456 | Socket (3) | CloseSocket call. 2026-03-18 12:53:24.456 | Socket (3) | Shutdown started. Waiting for graceful close. 2026-03-18 12:53:24.456 | Historical data download thread signaled to stop. 2026-03-18 12:53:24.456 | HD Request # 14 | Received 3060423 Intraday data records from 2025-09-07 18:00:00.000000 to 2025-12-19 09:29:59.288000 (102.7 days. Delay: 89.1 days) and wrote 3060421 records for F.US.EPZ25 2026-03-18 12:53:24.462 | HD Request # 14 | Add time&sales data | Remembered last file record date-time: 2025-12-19 14:29:59.288000 2026-03-18 12:53:24.462 | HD Request # 14 | Completion time: 27s. 2026-03-18 12:53:24.462 | HD Request # 14 | Intraday data download complete for F.US.EPZ25. Unique request ID: 13 2026-03-18 12:53:24.462 | Removing historical data download ID 13. 2026-03-18 12:53:24.462 | Real-time Intraday chart data file updates started for F.US.EPZ25 2026-03-18 12:53:24.463 | Opened cached Intraday file: C:\SierraChart\Data\F.US.EPZ25.scid. Thread ID: 12824 2026-03-18 12:53:24.463 | Intraday chart data file opened for F.US.EPZ25 2026-03-18 12:53:24.463 | HD Request # 14 | Enabling Intraday chart updating for symbol. 2026-03-18 12:53:24.463 | 2026-03-18 12:53:24.463 | No download requests in the queue to start downloads for. 2026-03-18 12:53:24.552 | F.US.EPZ25 [CBV][M] 5000 Volume #4 | Download is complete for all contract months in chart. Proceeding with data load. 2026-03-18 12:53:24.552 | F.US.EPZ25 [CBV][M] 5000 Volume #4 | Reloading chart. 2026-03-18 12:53:24.567 | Socket (3) | Socket gracefully closed by remote side. 2026-03-18 12:53:24.567 | Socket (3) | Closed. 2026-03-18 12:53:24.643 | F.US.EPZ25 [CBV][M] 2 Min #10 | Download is complete for all contract months in chart. Proceeding with data load. 2026-03-18 12:53:24.643 | F.US.EPZ25 [CBV][M] 2 Min #10 | Reloading chart. 2026-03-18 12:53:24.645 | F.US.EPZ25 [CBV][M] 2 Min #11 | Download is complete for all contract months in chart. Proceeding with data load. 2026-03-18 12:53:24.645 | F.US.EPZ25 [CBV][M] 2 Min #11 | Reloading chart. 2026-03-18 12:53:24.674 | F.US.EPZ25 [CBV][M] 2 Min #10 | StartDateTimeForLoadingOrderFills: 00:00:00 2026-03-18 12:53:24.679 | F.US.EPZ25 [CBV][M] 2 Min #10 | Chart data loading complete. 2026-03-18 12:53:24.685 | F.US.EPZ25 [CBV][M] 2 Min #11 | StartDateTimeForLoadingOrderFills: 00:00:00 2026-03-18 12:53:24.686 | F.US.EPZ25 [CBV][M] 2 Min #11 | Chart data loading complete. 2026-03-18 12:53:24.687 | F.US.EPZ25 [CBV][M] 15 Min #5 | Download is complete for all contract months in chart. Proceeding with data load. 2026-03-18 12:53:24.687 | F.US.EPZ25 [CBV][M] 15 Min #5 | Reloading chart. 2026-03-18 12:53:24.788 | F.US.EPZ25 [CBV][M] 540000 Volume #8 | Download is complete for all contract months in chart. Proceeding with data load. 2026-03-18 12:53:24.789 | F.US.EPZ25 [CBV][M] 540000 Volume #8 | Reloading chart. 2026-03-18 12:53:24.841 | F.US.EPZ25 [CBV][M] 2 Min #9 | Download is complete for all contract months in chart. Proceeding with data load. 2026-03-18 12:53:24.841 | F.US.EPZ25 [CBV][M] 2 Min #9 | Reloading chart. 2026-03-18 12:53:24.854 | F.US.EPZ25 [CBV][M] 180000 Volume #6 | Download is complete for all contract months in chart. Proceeding with data load. 2026-03-18 12:53:24.854 | F.US.EPZ25 [CBV][M] 180000 Volume #6 | Reloading chart. 2026-03-18 12:53:24.905 | F.US.EPZ25 [CBV][M] 2 Min #9 | StartDateTimeForLoadingOrderFills: 00:00:00 2026-03-18 12:53:24.930 | F.US.EPZ25 [CBV][M] 2 Min #9 | Chart data loading complete. 2026-03-18 12:53:24.947 | F.US.EPZ25 [CBV][M] 100000 Volume #3 | Download is complete for all contract months in chart. Proceeding with data load. 2026-03-18 12:53:24.947 | F.US.EPZ25 [CBV][M] 100000 Volume #3 | Reloading chart. 2026-03-18 12:53:25.141 | F.US.EPZ25 [CBV][M] 100000 Volume #3 | Chart data loading complete. 2026-03-18 12:53:25.142 | F.US.EPZ25 [CBV][M] 5000 Volume #4 | Reloading chart. 2026-03-18 12:53:25.316 | F.US.EPZ25 [CBV][M] 540000 Volume #8 | Chart data loading complete. 2026-03-18 12:53:25.320 | F.US.EPZ25 [CBV][M] 180000 Volume #6 | Chart data loading complete. 2026-03-18 12:53:25.351 | F.US.EPZ25 [CBV][M] 2 Min #11 | Reloading chart. 2026-03-18 12:53:25.366 | F.US.EPZ25 [CBV][M] 2 Min #10 | Reloading chart. 2026-03-18 12:53:25.390 | F.US.EPZ25 [CBV][M] 15 Min #5 | Reloading chart. 2026-03-18 12:53:25.550 | F.US.EPZ25 [CBV][M] 2 Min #11 | StartDateTimeForLoadingOrderFills: 00:00:00 2026-03-18 12:53:25.551 | F.US.EPZ25 [CBV][M] 2 Min #11 | Chart data loading complete. 2026-03-18 12:53:25.551 | F.US.EPZ25 [CBV][M] 2 Min #10 | StartDateTimeForLoadingOrderFills: 00:00:00 2026-03-18 12:53:25.556 | F.US.EPZ25 [CBV][M] 2 Min #10 | Chart data loading complete. 2026-03-18 12:53:25.564 | F.US.EPZ25 [CBV][M] 540000 Volume #8 | Reloading chart. 2026-03-18 12:53:25.653 | F.US.EPZ25 [CBV][M] 180000 Volume #6 | Reloading chart. 2026-03-18 12:53:25.752 | F.US.EPZ25 [CBV][M] 15 Min #5 | Chart data loading complete. 2026-03-18 12:53:25.753 | F.US.EPZ25 [CBV][M] 2 Min #9 | Reloading chart. 2026-03-18 12:53:25.795 | F.US.EPZ25 [CBV][M] 100000 Volume #3 | Reloading chart. 2026-03-18 12:53:25.810 | F.US.EPZ25 [CBV][M] 2 Min #9 | StartDateTimeForLoadingOrderFills: 00:00:00 2026-03-18 12:53:25.854 | F.US.EPZ25 [CBV][M] 2 Min #9 | Chart data loading complete. 2026-03-18 12:53:25.863 | F.US.EPZ25 [CBV][M] 100000 Volume #3 | Chart data loading complete. 2026-03-18 12:53:25.927 | F.US.EPZ25 [CBV][M] 540000 Volume #8 | Chart data loading complete. 2026-03-18 12:53:26.018 | F.US.EPZ25 [CBV][M] 180000 Volume #6 | Chart data loading complete. 2026-03-18 12:53:26.883 | F.US.EPZ25 [CBV][M] 5000 Volume #4 | StartDateTimeForLoadingOrderFills: 00:00:00 2026-03-18 12:53:26.984 | F.US.EPZ25 [CBV][M] 5000 Volume #4 | Chart data loading complete. |
| [2026-03-18 17:26:13] |
| John - SC Support - Posts: 45910 |
|
There are no errors in the log you supplied related to having issues connecting to CQG. In fact - we are seeing a good connection to your CQG account and everything is fine in this regard. But, we do see the following in your log, which is very odd: 2026-03-18 12:51:37.591 | UserContributedStudies_64.dll loading error. Windows error code 193: %1 is not a valid Win32 application.
2026-03-18 12:51:37.591 | InternalVersionNumberToFileNameMap is empty for UserContributedStudies 2026-03-18 12:51:37.591 | Error loading: C:\SierraChart\Data\UserContributedStudies.dll. File not found or may be missing SCDLLName line. Are you running Sierra Chart in an emulator of some kind? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-03-18 17:57:31] |
| User756826 - Posts: 11 |
|
I am running SC on Parallels Desktop for Mac. It worked fine before.
|
| [2026-03-18 18:22:45] |
| John - SC Support - Posts: 45910 |
|
There was a change to Windows that caused an issue with emulators, such that you need to use the ARM version of our software. In general, this should not be a problem, but if you use any custom studies, then you would need to ensure you have the ARM version of those studies as well. To use the ARM version, you need to star the software from the "SierraChart_ARM64.exe" instead of the "SierraChart_64.exe" file. Once you have the software running, then you can create a desktop shortcut to that particular file by selecting "Global Settings >> Create Desktop Shortcut". For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-03-18 19:40:57] |
| User756826 - Posts: 11 |
|
It seems to be working fine now. than k you very much.
|
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