Support Board
Date/Time: Wed, 18 Mar 2026 16:51:56 +0000
Post From: Logon authorisation failure
| [2026-03-18 13:29:27] |
| User756826 - Posts: 8 |
|
Dear Team, I have not been using Sierra charts for a while (12.2025). Now I have logged in again and I can not rollover to the new symbol. I get the message " Historical Intraday Data Download Failed Error downloading historical Intraday data for F:US:EPM26. Historical data logon error: Logon rejected due to authorisation failure.". The charts then come up blank. My data feed is green. How can this be fixed? Thank you |