Support Board
Date/Time: Fri, 30 Jan 2026 01:50:38 +0000
Data freeze at 7:30am
View Count: 116
| [2026-01-29 12:43:19] |
| User383986 - Posts: 2 |
|
The past couple days i get all data freeze at 7:30am. Also the data misses from 7:30:00 am till 7:31:40 am even after redownload data.
|
| [2026-01-29 14:53:58] |
| John - SC Support - Posts: 44299 |
|
What is one symbol in which you have this issue? If you have not restarted Sierra Chart since this occurrence, then please get us your Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-29 15:50:59] |
| nosast - Posts: 315 |
|
I also had some issues around the market open 8:31 Central time. 2026-01-29 08:21:57.905 | Saved Chartbook: NQ-VolumeScope.cht. Time: 0.0244 seconds. 2026-01-29 08:31:04.464 | DTC Client socket (5) | Socket gracefully closed by remote side. 2026-01-29 08:31:04.477 | DTC Client socket (5) | CloseSocket call. 2026-01-29 08:31:04.477 | DTC Client socket (5) | Signaling for receive thread to end. Bytes in receive buffer: 0 2026-01-29 08:31:04.506 | DTC Client socket (5) | Max send buffers used during socket life: 4 2026-01-29 08:31:04.506 | DTC Client socket (5) | Max send buffer size during socket life: 490 2026-01-29 08:31:04.506 | DTC Client socket (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. 2026-01-29 08:31:04.506 | DTC Client socket (5) | Closed. 2026-01-29 08:31:04.508 | DTC Client socket (0) | CloseSocket call. 2026-01-29 08:31:04.508 | Denali Data Feed | Disconnected from the server. 2026-01-29 08:31:04.508 | Denali Data Feed | Data feed disconnected. Will reconnect in 3 seconds. 2026-01-29 08:31:07.523 | Denali Data Feed | Connecting to the server ds26.sierracharts.com. Port 10048 2026-01-29 08:31:07.523 | DTC Client socket (3) | Creating socket. 2026-01-29 08:31:07.523 | DTC Client socket (3) | New receive buffer size: 0 2026-01-29 08:31:07.523 | DTC Client socket (3) | Connecting to IP: 64.152.155.17. 2026-01-29 08:31:07.635 | Denali Data Feed | Network connection to server complete. 2026-01-29 08:31:07.635 | Denali Data Feed | Starting socket receive thread. 2026-01-29 08:31:07.635 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2026-01-29 08:31:07.770 | Denali Data Feed | Setting DTC encoding to Binary VLS 2026-01-29 08:31:07.770 | Denali Data Feed | Sending logon request message. 2026-01-29 08:31:23.055 | Denali Data Feed | Received logon response. 2026-01-29 08:31:23.055 | Denali Data Feed | Server Name: SC Realtime Server. 2026-01-29 08:31:23.055 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2026-01-29 08:31:23.055 | Denali Data Feed | Successfully connected. 2026-01-29 08:31:23.055 | Denali Data Feed | Trading is not supported. 2026-01-29 08:31:23.055 | Denali Data Feed | MarketDepthIsSupported: 1 2026-01-29 08:31:23.055 | Denali Data Feed | Restarting real-time data updates for symbol: CLH6.NYMEX -> CLH26 2026-01-29 08:31:23.055 | Added historical Intraday data request for ESH6.CME to the queue. 2026-01-29 08:31:23.055 | Intraday data recording state for symbol ESH6.CME is set to download 'Pending'. 2026-01-29 08:31:23.055 | Triggering next historical data download in queue. Socket closed by remote side. Got reconnected 20 seconds later. |
| [2026-01-29 16:23:05] |
| John - SC Support - Posts: 44299 |
|
nosast: We see the following in the log: 2026-01-29 08:31:04.508 | Denali Data Feed | Disconnected from the server.
2026-01-29 08:31:04.508 | Denali Data Feed | Data feed disconnected. Will reconnect in 3 seconds. So there is a disconnection, but there is nothing in the log for any reason why it occurred. The data feed reconnected 3 seconds later as it states that it will do from the log entry. We simply do not have enough information to point to anything specific. It could be any number of reasons for this at that time. In order to eliminate Rithmic as a possible issue - the data feed will drop if the connection to the trading service is lost - we recommend installing a second Sierra Chart with the "Current Selected Service" set to "SC Data". Then if you see this in the Rithmic installation but not the SC Data installation, then it is an issue with connectivity to Rithmic. -- For items like this, please open a new post. Issues like this are very rarely related. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-29 17:17:41] |
| nosast - Posts: 315 |
|
The call to close the connection came a few ms earlier from the remote side. 2026-01-29 08:31:04.464 | DTC Client socket (5) | Socket gracefully closed by remote side. 2026-01-29 08:31:04.477 | DTC Client socket (5) | CloseSocket call. 2026-01-29 08:31:04.477 | DTC Client socket (5) | Signaling for receive thread to end. Bytes in receive buffer: 0 2026-01-29 08:31:04.506 | DTC Client socket (5) | Max send buffers used during socket life: 4 2026-01-29 08:31:04.506 | DTC Client socket (5) | Max send buffer size during socket life: 490 2026-01-29 08:31:04.506 | DTC Client socket (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. 2026-01-29 08:31:04.506 | DTC Client socket (5) | Closed. 2026-01-29 08:31:04.508 | DTC Client socket (0) | CloseSocket call. 2026-01-29 08:31:04.508 | Denali Data Feed | Disconnected from the server. 2026-01-29 08:31:04.508 | Denali Data Feed | Data feed disconnected. Will reconnect in 3 seconds. 2026-01-29 08:31:07.523 | Denali Data Feed | Connecting to the server ds26.sierracharts.com. Port 10048 |
| [2026-01-29 19:11:48] |
| User461461 - Posts: 1 |
|
Exact same thing happened to me Since Jan 22nd Globex open when even login service was down for around 1 hour. Since then my sierrachart would suddenly lost connection, and I could only find out when I see nothing was moving. Happened several times and I upgraded then downgraded the software nothing helps. The behaviour is much like when trying to connect from second computer while not disconnecting from the first without buying 2 systems. But in logs I cannot see anything except gracefully close. Exactly like nosast shown here. Prior incidents happened then I have to manually connect(or F11), but this morning right at 9:30 EST while the chart lost connection suddenly, When I check file menu the connect to data feed is greyed out meaning the software thought I was connected? Had to reboot software to get it functional, since then it's been running without a problem. I've seen people mentioning connection problems just recently. Sierrachart support please investigate, thank you. |
To post a message in this thread, you need to log in with your Sierra Chart account: