Support Board
Date/Time: Wed, 18 Mar 2026 15:09:46 +0000
Data freeze at 7:30am
View Count: 345
| [2026-01-29 12:43:19] |
| User383986 - Posts: 5 |
|
The past couple days i get all data freeze at 7:30am. Also the data misses from 7:30:00 am till 7:31:40 am even after redownload data.
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| [2026-01-29 14:53:58] |
| John - SC Support - Posts: 45168 |
|
What is one symbol in which you have this issue? If you have not restarted Sierra Chart since this occurrence, then please get us your Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-29 15:50:59] |
| nosast - Posts: 318 |
|
I also had some issues around the market open 8:31 Central time. 2026-01-29 08:21:57.905 | Saved Chartbook: NQ-VolumeScope.cht. Time: 0.0244 seconds. 2026-01-29 08:31:04.464 | DTC Client socket (5) | Socket gracefully closed by remote side. 2026-01-29 08:31:04.477 | DTC Client socket (5) | CloseSocket call. 2026-01-29 08:31:04.477 | DTC Client socket (5) | Signaling for receive thread to end. Bytes in receive buffer: 0 2026-01-29 08:31:04.506 | DTC Client socket (5) | Max send buffers used during socket life: 4 2026-01-29 08:31:04.506 | DTC Client socket (5) | Max send buffer size during socket life: 490 2026-01-29 08:31:04.506 | DTC Client socket (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. 2026-01-29 08:31:04.506 | DTC Client socket (5) | Closed. 2026-01-29 08:31:04.508 | DTC Client socket (0) | CloseSocket call. 2026-01-29 08:31:04.508 | Denali Data Feed | Disconnected from the server. 2026-01-29 08:31:04.508 | Denali Data Feed | Data feed disconnected. Will reconnect in 3 seconds. 2026-01-29 08:31:07.523 | Denali Data Feed | Connecting to the server ds26.sierracharts.com. Port 10048 2026-01-29 08:31:07.523 | DTC Client socket (3) | Creating socket. 2026-01-29 08:31:07.523 | DTC Client socket (3) | New receive buffer size: 0 2026-01-29 08:31:07.523 | DTC Client socket (3) | Connecting to IP: 64.152.155.17. 2026-01-29 08:31:07.635 | Denali Data Feed | Network connection to server complete. 2026-01-29 08:31:07.635 | Denali Data Feed | Starting socket receive thread. 2026-01-29 08:31:07.635 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2026-01-29 08:31:07.770 | Denali Data Feed | Setting DTC encoding to Binary VLS 2026-01-29 08:31:07.770 | Denali Data Feed | Sending logon request message. 2026-01-29 08:31:23.055 | Denali Data Feed | Received logon response. 2026-01-29 08:31:23.055 | Denali Data Feed | Server Name: SC Realtime Server. 2026-01-29 08:31:23.055 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2026-01-29 08:31:23.055 | Denali Data Feed | Successfully connected. 2026-01-29 08:31:23.055 | Denali Data Feed | Trading is not supported. 2026-01-29 08:31:23.055 | Denali Data Feed | MarketDepthIsSupported: 1 2026-01-29 08:31:23.055 | Denali Data Feed | Restarting real-time data updates for symbol: CLH6.NYMEX -> CLH26 2026-01-29 08:31:23.055 | Added historical Intraday data request for ESH6.CME to the queue. 2026-01-29 08:31:23.055 | Intraday data recording state for symbol ESH6.CME is set to download 'Pending'. 2026-01-29 08:31:23.055 | Triggering next historical data download in queue. Socket closed by remote side. Got reconnected 20 seconds later. |
| [2026-01-29 16:23:05] |
| John - SC Support - Posts: 45168 |
|
nosast: We see the following in the log: 2026-01-29 08:31:04.508 | Denali Data Feed | Disconnected from the server.
2026-01-29 08:31:04.508 | Denali Data Feed | Data feed disconnected. Will reconnect in 3 seconds. So there is a disconnection, but there is nothing in the log for any reason why it occurred. The data feed reconnected 3 seconds later as it states that it will do from the log entry. We simply do not have enough information to point to anything specific. It could be any number of reasons for this at that time. In order to eliminate Rithmic as a possible issue - the data feed will drop if the connection to the trading service is lost - we recommend installing a second Sierra Chart with the "Current Selected Service" set to "SC Data". Then if you see this in the Rithmic installation but not the SC Data installation, then it is an issue with connectivity to Rithmic. -- For items like this, please open a new post. Issues like this are very rarely related. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-29 17:17:41] |
| nosast - Posts: 318 |
|
The call to close the connection came a few ms earlier from the remote side. 2026-01-29 08:31:04.464 | DTC Client socket (5) | Socket gracefully closed by remote side. 2026-01-29 08:31:04.477 | DTC Client socket (5) | CloseSocket call. 2026-01-29 08:31:04.477 | DTC Client socket (5) | Signaling for receive thread to end. Bytes in receive buffer: 0 2026-01-29 08:31:04.506 | DTC Client socket (5) | Max send buffers used during socket life: 4 2026-01-29 08:31:04.506 | DTC Client socket (5) | Max send buffer size during socket life: 490 2026-01-29 08:31:04.506 | DTC Client socket (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. 2026-01-29 08:31:04.506 | DTC Client socket (5) | Closed. 2026-01-29 08:31:04.508 | DTC Client socket (0) | CloseSocket call. 2026-01-29 08:31:04.508 | Denali Data Feed | Disconnected from the server. 2026-01-29 08:31:04.508 | Denali Data Feed | Data feed disconnected. Will reconnect in 3 seconds. 2026-01-29 08:31:07.523 | Denali Data Feed | Connecting to the server ds26.sierracharts.com. Port 10048 |
| [2026-01-30 12:37:06] |
| User383986 - Posts: 5 |
|
I had a freeze today againat 7:30. Had some premarket stocks open as test. Again freeze from 7:30 on the dot till 07:31:40. I have also send the whole message log throguh send for analysis. Here are logs: 2026-01-30 07:29:00.487 |
2026-01-30 07:29:00.487 | No download requests in the queue to start downloads for. 2026-01-30 07:29:00.545 | ORKT_MBO[M] Daily #2 | Reloading chart. 2026-01-30 07:29:00.563 | Chart #2 has tagged chart #4 for full recalculation. Chartbook: Detail_2___.cht 2026-01-30 07:29:00.563 | ORKT_MBO[M] Daily #2 | Chart data loading complete. 2026-01-30 07:29:00.574 | Socket (4) | Socket gracefully closed by remote side. 2026-01-30 07:29:00.574 | Socket (4) | Closed. 2026-01-30 07:29:00.577 | ORKT_MBO[M] 10 Sec #4 | Performing a full recalculation because it has been tagged. Chartbook: Detail_2___.cht 2026-01-30 07:29:02.614 | Opened cached Intraday file: C:\SierraChart\Data\ORKT_MBO.scid. Thread ID: 12592 2026-01-30 07:29:03.953 | ORKT_MBO[M] Daily #2 | Reloading chart. 2026-01-30 07:29:03.966 | Chart #2 has tagged chart #4 for full recalculation. Chartbook: Detail_2___.cht 2026-01-30 07:29:03.966 | ORKT_MBO[M] Daily #2 | Chart data loading complete. 2026-01-30 07:29:04.086 | ORKT_MBO[M] 10 Sec #4 | Performing a full recalculation because it has been tagged. Chartbook: Detail_2___.cht 2026-01-30 07:29:59.514 | Denali Data Feed | Real-time data for symbol twnp_MBO is currently unavailable. 2026-01-30 07:29:59.514 | Denali Data Feed | Real-time data for symbol vivs_MBO is currently unavailable. 2026-01-30 07:29:59.601 | Denali Data Feed | Real-time data for symbol JZXN_MBO is currently unavailable. 2026-01-30 07:29:59.694 | Denali Data Feed | Real-time data for symbol radx_MBO is currently unavailable. 2026-01-30 07:29:59.790 | Denali Data Feed | Real-time data for symbol ACCL_MBO is currently unavailable. 2026-01-30 07:29:59.790 | Denali Data Feed | Real-time data for symbol AZI_MBO is currently unavailable. 2026-01-30 07:29:59.977 | Denali Data Feed | Real-time data for symbol lrhc_MBO is currently unavailable. 2026-01-30 07:29:59.977 | Denali Data Feed | Real-time data for symbol ORKT_MBO is currently unavailable. 2026-01-30 07:30:00.409 | Denali Data Feed | Real-time data for symbol ciss_MBO is currently unavailable. 2026-01-30 07:30:00.409 | Denali Data Feed | Real-time data for symbol fatbb_MBO is currently unavailable. 2026-01-30 07:30:22.463 | SOPA_MBO[M] 10 Sec #4 | Reloading chart. 2026-01-30 07:30:22.487 | SOPA_MBO[M] 10 Sec #4 | Chart data loading complete. 2026-01-30 07:30:22.520 | SOPA_MBO[M] 5 Min #10 | Reloading chart. 2026-01-30 07:30:22.526 | SOPA_MBO[M] 1 Min #1 | Reloading chart. 2026-01-30 07:30:22.543 | SOPA_MBO[M] 1 Sec #5 | Reloading chart. 2026-01-30 07:30:22.550 | Chart #1 has tagged chart #4 for full recalculation. Chartbook: Detail_1___.cht 2026-01-30 07:30:22.550 | Chart #1 has tagged chart #5 for full recalculation. Chartbook: Detail_1___.cht 2026-01-30 07:30:22.550 | SOPA_MBO[M] 1 Min #1 | Chart data loading complete. 2026-01-30 07:30:22.552 | SOPA_MBO[M] 5 Min #10 | Chart data loading complete. 2026-01-30 07:30:22.554 | SOPA_MBO[M] 1 Sec #5 | Chart data loading complete. 2026-01-30 07:30:22.566 | SOPA_MBO[M] Daily #2 | Reloading chart. 2026-01-30 07:30:22.588 | Chart #2 has tagged chart #4 for full recalculation. Chartbook: Detail_1___.cht 2026-01-30 07:30:22.588 | Chart #2 has tagged chart #5 for full recalculation. Chartbook: Detail_1___.cht 2026-01-30 07:30:22.588 | SOPA_MBO[M] Daily #2 | >= 1 Day from current Date to last Date in file. Downloading historical Daily data 2026-01-30 07:30:22.588 | SOPA_MBO[M] Daily #2 | Chart data loading complete. 2026-01-30 07:30:22.612 | Mapping SOPA_MBO to SOPA_MBO. Service code: us_equities_with_depth.data 2026-01-30 07:30:22.612 | Denali Data Feed | Starting real-time market data updates for: SOPA_MBO (SOPA_MBO). ID: 11 Service code: us_equities_with_depth.data 2026-01-30 07:30:22.612 | Denali Data Feed | Requesting security definition data for: SOPA_MBO (SOPA_MBO). ID: 11 2026-01-30 07:30:22.612 | Added historical Intraday data request for SOPA_MBO to the queue. 2026-01-30 07:30:22.612 | Intraday data recording state for symbol SOPA_MBO is set to download 'Pending'. 2026-01-30 07:30:22.612 | Triggering next historical data download in queue. 2026-01-30 07:30:22.612 | SOPA_MBO[M] 10 Sec #4 | Performing a full recalculation because it has been tagged. Chartbook: Detail_1___.cht 2026-01-30 07:30:22.620 | Delaying start of download for SOPA_MBO. 2026-01-30 07:30:22.656 | SOPA_MBO[M] 1 Sec #5 | Performing a full recalculation because it has been tagged. Chartbook: Detail_1___.cht 2026-01-30 07:30:22.658 | Added historical Daily data request for SOPA_MBO to the queue. 2026-01-30 07:30:22.658 | Triggering next historical data download in queue. 2026-01-30 07:30:22.755 | Denali Data Feed | Real-time data for symbol SOPA_MBO is currently unavailable. 2026-01-30 07:30:22.755 | Denali Data Feed | Setting external service identifier for symbol SOPA_MBO to 803 2026-01-30 07:30:22.755 | Denali Data Feed | Received security definition for symbol SOPA_MBO 2026-01-30 07:30:25.147 | Unsubscribed from market depth data for vivs_MBO 2026-01-30 07:30:25.148 | Denali Data Feed (Market Orders Data) | Stopping market orders updates for: vivs_MBO. Service code: us_equities_with_depth.data 2026-01-30 07:30:25.148 | Requesting market depth updates for: SOPA_MBO if supported. NumLevels=1400 2026-01-30 07:30:25.148 | Denali Data Feed (Market Orders Data) | Starting market orders updates for: SOPA_MBO. MinimumMarketByOrderQuantity: 0. Service code: us_equities_with_depth.data 2026-01-30 07:30:25.253 | Denali Data Feed | Clearing market depth for SOPA_MBO 2026-01-30 07:30:25.333 | Denali Data Feed (Market Orders Data) | Market Orders data has been rejected for symbol: SOPA_MBO. Market orders request not authorized. 2026-01-30 07:30:27.274 | HD Request # 20 | Downloading Intraday chart data for SOPA_MBO to the file SOPA_MBO.scid. Service: us_equities_with_depth.data 2026-01-30 07:30:27.274 | HD Request # 20 | Download start date-time: 2026-01-29 09:23:53.000000. File last date-time: 2026-01-29 09:23:53.771000 2026-01-30 07:30:27.274 | HD Request # 20 | Using server: ds31.sierracharts.com port 10150 2026-01-30 07:30:27.275 | Socket (3) | Creating socket. 2026-01-30 07:30:27.275 | Socket (3) | New receive buffer size: 0 2026-01-30 07:30:27.275 | Socket (3) | Connecting to IP: 64.152.155.116. 2026-01-30 07:30:27.473 | HD Request # 20 | Setting DTC encoding to Binary VLS 2026-01-30 07:30:27.473 | HD Request # 20 | Sending historical data logon request message. 2026-01-30 07:30:27.602 | HD Request # 20 | Requesting Intraday data. Start date-time: 2026-01-29 09:23:53. Record interval: 0. Symbol: SOPA_MBO 2026-01-30 07:30:27.701 | HD Request # 20 | Decompressing data. 2026-01-30 07:30:27.805 | HD Request # 20 | Receiving Intraday data for SOPA_MBO starting at 2026-01-29 09:23:53.771000 2026-01-30 07:30:27.903 | Socket (3) | CloseSocket call. 2026-01-30 07:30:27.903 | Socket (3) | Shutdown started. Waiting for graceful close. 2026-01-30 07:30:27.904 | Historical data download thread signaled to stop. 2026-01-30 07:30:27.904 | HD Request # 20 | Timestamp of first Intraday data file record written: 2026-01-29 09:24:14.835000. 2026-01-30 07:30:27.904 | HD Request # 20 | Received 2949 Intraday data records from 2026-01-29 09:23:53.771000 to 2026-01-30 07:30:00.088005 (22.1 hours. Delay: 27.8 seconds) and wrote 2948 records for SOPA_MBO 2026-01-30 07:30:27.914 | HD Request # 20 | Add time&sales data | Remembered last file record date-time: 2026-01-30 12:30:00.088005 2026-01-30 07:30:27.914 | HD Request # 20 | Completion time: 0s. 2026-01-30 07:30:27.914 | HD Request # 20 | Intraday data download complete for SOPA_MBO. Unique request ID: 20 2026-01-30 07:30:27.914 | Removing historical data download ID 20. 2026-01-30 07:30:27.914 | Real-time Intraday chart data file updates started for SOPA_MBO 2026-01-30 07:30:27.914 | Intraday chart data file opened for SOPA_MBO 2026-01-30 07:30:27.914 | HD Request # 20 | Enabling Intraday chart updating for symbol. 2026-01-30 07:30:27.914 | 2026-01-30 07:30:27.914 | Triggering next historical data download in queue. 2026-01-30 07:30:27.915 | HD Request # 21 | Downloading Historical Daily chart data for SOPA_MBO. Starting date: 2026-01-26. Service: us_equities_utp_cta_exchange.data 2026-01-30 07:30:27.915 | HD Request # 21 | Using server: ds33.sierracharts.com port 10149 2026-01-30 07:30:27.915 | Socket (4) | Creating socket. 2026-01-30 07:30:27.915 | Socket (4) | New receive buffer size: 0 2026-01-30 07:30:27.915 | Socket (4) | Connecting to IP: 69.39.70.245. 2026-01-30 07:30:27.930 | Chart #1 has tagged chart #4 for full recalculation. Chartbook: Detail_1___.cht 2026-01-30 07:30:27.930 | Chart #1 has tagged chart #5 for full recalculation. Chartbook: Detail_1___.cht 2026-01-30 07:30:27.934 | SOPA_MBO[M] 1 Sec #5 | Performing a full recalculation because it has been tagged. Chartbook: Detail_1___.cht 2026-01-30 07:30:27.972 | SOPA_MBO[M] 10 Sec #4 | Performing a full recalculation because it has been tagged. Chartbook: Detail_1___.cht 2026-01-30 07:30:28.000 | Socket (3) | Socket gracefully closed by remote side. 2026-01-30 07:30:28.000 | Socket (3) | Closed. 2026-01-30 07:30:28.120 | HD Request # 21 | Setting DTC encoding to Binary VLS 2026-01-30 07:30:28.120 | HD Request # 21 | Sending historical data logon request message. 2026-01-30 07:30:28.258 | HD Request # 21 | Requesting historical Daily data starting at 2026-01-26. 2026-01-30 07:30:28.360 | HD Request # 21 | Decompressing data. 2026-01-30 07:30:28.362 | HD Request # 21 | Receiving historical Daily data for SOPA_MBO starting at 2026-01-26. 2026-01-30 07:30:28.362 | HD Request # 21 | Writing historical Daily data to the file SOPA_MBO.dly. 2026-01-30 07:30:28.370 | Socket (4) | CloseSocket call. 2026-01-30 07:30:28.370 | Socket (4) | Shutdown started. Waiting for graceful close. 2026-01-30 07:30:28.376 | Historical data download thread signaled to stop. 2026-01-30 07:30:28.376 | HD Request # 21 | Received 4 Daily data records from 2026-01-26 00:00:00 to 2026-01-29 00:00:00 (4.0 days) and wrote 4 records for SOPA_MBO 2026-01-30 07:30:28.376 | HD Request # 21 | Completion time: 1s. 2026-01-30 07:30:28.376 | HD Request # 21 | Daily data download complete for SOPA_MBO. Unique request ID: 21 2026-01-30 07:30:28.376 | Removing historical data download ID 21. 2026-01-30 07:30:28.376 | 2026-01-30 07:30:28.376 | No download requests in the queue to start downloads for. 2026-01-30 07:30:28.392 | SOPA_MBO[M] Daily #2 | Reloading chart. 2026-01-30 07:30:28.408 | Chart #2 has tagged chart #4 for full recalculation. Chartbook: Detail_1___.cht 2026-01-30 07:30:28.408 | Chart #2 has tagged chart #5 for full recalculation. Chartbook: Detail_1___.cht 2026-01-30 07:30:28.408 | SOPA_MBO[M] Daily #2 | Chart data loading complete. 2026-01-30 07:30:28.429 | SOPA_MBO[M] 10 Sec #4 | Performing a full recalculation because it has been tagged. Chartbook: Detail_1___.cht 2026-01-30 07:30:28.471 | Socket (4) | Socket gracefully closed by remote side. 2026-01-30 07:30:28.471 | Socket (4) | Closed. 2026-01-30 07:30:28.480 | SOPA_MBO[M] 1 Sec #5 | Performing a full recalculation because it has been tagged. Chartbook: Detail_1___.cht 2026-01-30 07:30:32.564 | SOPA_MBO[M] Daily #2 | Reloading chart. 2026-01-30 07:30:32.577 | Chart #2 has tagged chart #4 for full recalculation. Chartbook: Detail_1___.cht 2026-01-30 07:30:32.577 | Chart #2 has tagged chart #5 for full recalculation. Chartbook: Detail_1___.cht 2026-01-30 07:30:32.577 | SOPA_MBO[M] Daily #2 | Chart data loading complete. 2026-01-30 07:30:32.602 | SOPA_MBO[M] 1 Sec #5 | Performing a full recalculation because it has been tagged. Chartbook: Detail_1___.cht 2026-01-30 07:30:32.634 | SOPA_MBO[M] 10 Sec #4 | Performing a full recalculation because it has been tagged. Chartbook: Detail_1___.cht 2026-01-30 07:31:44.505 | Denali Data Feed | Setting external service identifier for symbol fatbb_MBO to 3 2026-01-30 07:31:44.505 | Denali Data Feed | Received security definition for symbol fatbb_MBO 2026-01-30 07:31:44.505 | Denali Data Feed | Real-time data for symbol fatbb_MBO has been restored. Date Time Of Last Edit: 2026-01-30 12:39:07
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| [2026-01-30 13:58:27] |
| User43540 - Posts: 8 |
|
Same issue for one minute, another time, Denali, from Europe: 2026-01-29 10:20:44.266 | DTC Client socket (3) | Socket gracefully closed by remote side. 2026-01-29 10:20:44.266 | DTC Client socket (3) | CloseSocket call. 2026-01-29 10:20:44.266 | DTC Client socket (3) | Signaling for receive thread to end. Bytes in receive buffer: 0 2026-01-29 10:20:44.266 | DTC Client socket (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. 2026-01-29 10:20:44.266 | DTC Client socket (3) | Closed. 2026-01-29 10:20:44.266 | DTC Client socket (0) | CloseSocket call. 2026-01-29 10:20:44.266 | Denali Data Feed | Disconnected from the server. 2026-01-29 10:20:44.266 | Denali Data Feed | Data feed disconnected. Will reconnect in 3 seconds. 2026-01-29 10:20:47.265 | Denali Data Feed | Connecting to the server ds32-2.sierracharts.com. Port 10048 2026-01-29 10:20:47.297 | DTC Client socket (2) | Creating socket. 2026-01-29 10:20:47.297 | DTC Client socket (2) | New receive buffer size: 0 2026-01-29 10:20:47.297 | DTC Client socket (2) | Connecting to IP: 69.39.70.249. 2026-01-29 10:20:47.418 | Denali Data Feed | Network connection to server complete. 2026-01-29 10:20:47.418 | Denali Data Feed | Starting socket receive thread. 2026-01-29 10:20:47.418 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2026-01-29 10:21:07.416 | Denali Data Feed | Did not receive Encoding Response from server. Disconnecting. * 2026-01-29 10:21:07.416 | Denali Data Feed | Waiting for socket receive thread to end 2026-01-29 10:21:07.416 | DTC Client socket (2) | CloseSocket call. 2026-01-29 10:21:07.416 | DTC Client socket (2) | Shutdown started. Waiting for graceful close. 2026-01-29 10:21:07.416 | Denali Data Feed | Disconnected from the server. 2026-01-29 10:21:07.416 | Denali Data Feed | Data feed disconnected. Will reconnect in 3 seconds. 2026-01-29 10:21:10.420 | Denali Data Feed | Connecting to the server ds25-2.sierracharts.com. Port 443 2026-01-29 10:21:10.422 | DTC Client socket (3) | Creating socket. 2026-01-29 10:21:10.422 | DTC Client socket (3) | New receive buffer size: 0 2026-01-29 10:21:10.422 | DTC Client socket (3) | Connecting to IP: 64.152.155.21. 2026-01-29 10:21:10.606 | Denali Data Feed | Network connection to server complete. 2026-01-29 10:21:10.606 | Denali Data Feed | Starting socket receive thread. 2026-01-29 10:21:10.606 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2026-01-29 10:21:30.617 | Denali Data Feed | Did not receive Encoding Response from server. Disconnecting. * 2026-01-29 10:21:30.617 | Denali Data Feed | Waiting for socket receive thread to end 2026-01-29 10:21:30.617 | DTC Client socket (3) | CloseSocket call. 2026-01-29 10:21:30.617 | DTC Client socket (3) | Shutdown started. Waiting for graceful close. 2026-01-29 10:21:30.617 | Denali Data Feed | Disconnected from the server. 2026-01-29 10:21:30.617 | Denali Data Feed | Data feed disconnected. Will reconnect in 3 seconds. 2026-01-29 10:21:33.614 | Denali Data Feed | Connecting to the server ds32.sierracharts.com. Port 443 2026-01-29 10:21:33.616 | DTC Client socket (5) | Creating socket. 2026-01-29 10:21:33.616 | DTC Client socket (5) | New receive buffer size: 0 2026-01-29 10:21:33.616 | DTC Client socket (5) | Connecting to IP: 69.39.70.248. 2026-01-29 10:21:33.750 | Denali Data Feed | Network connection to server complete. |
| [2026-03-18 11:32:55] |
| User383986 - Posts: 5 |
|
Issue is back. Today _mbo stocks freezing again at 7:30 on the dot for 2 minutes.
Date Time Of Last Edit: 2026-03-18 11:37:29
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| [2026-03-18 13:59:14] |
| Sierra_Chart Engineering - Posts: 23241 |
|
What time zone are you referring to? Yesterday, we have to check the time but it was close to 9 AM or might have been around 8:30 AM US Eastern time, we did work on our CTA feeds (NYSE and AMEX). Our provider of these data feeds, had an issue with one of their circuits in Pennsylvania from their carrier which delivers data, from New York to Chicago. So we were switching to a secondary circuit. That would have caused an interruption for users of about 30 seconds. Maybe you are referring to that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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