Support Board
Date/Time: Sun, 25 Jan 2026 05:16:53 +0000
Unable to download historical charts after new HD
View Count: 15
| [2026-01-24 20:27:16] |
| User449884 - Posts: 195 |
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Unable to download historical charts after new HD, getting error message in red while trying to reload all my charts on my new hard drive. Anything i need to do different? |
| [2026-01-24 23:14:32] |
| Sierra_Chart Engineering - Posts: 22507 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". Only use this command from the Edit menu at the top of the main window or chart. Or, in the case of a Continuous Futures Contract chart, follow these instructions: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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