Support Board
Date/Time: Sun, 15 Feb 2026 15:36:00 +0000
Post From: Unable to download historical charts after new HD
| [2026-01-25 18:05:45] |
| User449884 - Posts: 201 |
|
Here is the message Log 2026-01-25 13:04:03.111 | Software version: 2867 64-bit 2026-01-25 13:04:03.111 | Sub Instance 2026-01-25 13:04:03.111 | Primary Thread ID: 6744 2026-01-25 13:04:03.111 | Usage end date: 2026-02-19 2026-01-25 13:04:03.111 | Enabled for: Sierra Chart Historical Data Service. 2026-01-25 13:04:03.111 | Enabled for: Denali Real-Time Exchange Data Feed. 2026-01-25 13:04:03.111 | Enabled for: Delayed Denali Exchange Data Feed. 2026-01-25 13:04:03.111 | Enabled for exchange2: CME 2026-01-25 13:04:03.111 | Allow Support for Sierra Chart Data Feeds is enabled. 2026-01-25 13:04:03.111 | Current selected Data/Trading service: DTC - Sub Instance 2026-01-25 13:04:03.111 | Custom symbol settings values: enabled 2026-01-25 13:04:03.111 | Chart Update Interval: 10 2026-01-25 13:04:03.111 | Intraday Data Storage Time Unit: 1 2026-01-25 13:04:03.111 | Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) 2026-01-25 13:04:03.111 | 2026-01-25 18:04:03 Local computer time in UTC 2026-01-25 13:04:03.111 | 2026-01-25 13:04:03 Local computer time in SC Time Zone 2026-01-25 13:04:03.111 | 2026-01-25 18:00:48 Server time in UTC 2026-01-25 13:04:03.111 | Local computer UTC time and Server UTC time difference: 1 seconds. 2026-01-25 13:04:03.111 | Program path: C:\Sierra\SierraChartInstance_2\ 2026-01-25 13:04:03.111 | Data Files path: C:\Sierra\SierraChartInstance_2\Data\ 2026-01-25 13:04:03.111 | OS Version Number: 10.0 2026-01-25 13:04:03.111 | Locale Setting: C 2026-01-25 13:04:03.111 | Crash reporter started: true 2026-01-25 13:04:03.111 | 2026-01-25 13:04:14.703 | DTC - Sub Instance | Market data feed reported to be restored. 2026-01-25 13:04:14.704 | Added historical Intraday data request for ESH26_FUT_CME to the queue. 2026-01-25 13:04:14.704 | Intraday data recording state for symbol ESH26_FUT_CME is set to download 'Pending'. 2026-01-25 13:04:14.704 | Triggering next historical data download in queue. 2026-01-25 13:04:14.704 | HD Request # 10 | Downloading Intraday chart data for ESH26_FUT_CME to the file ESH26_FUT_CME.scid. Service: cme 2026-01-25 13:04:14.704 | HD Request # 10 | Download start date-time: 2026-01-23 16:59:59.000000. File last date-time: 2026-01-23 16:59:59.002000 2026-01-25 13:04:14.704 | HD Request # 10 | Using server: ds28.sierracharts.com port 10149 2026-01-25 13:04:14.707 | Socket (2) | Creating socket. 2026-01-25 13:04:14.707 | Socket (2) | New receive buffer size: 0 2026-01-25 13:04:14.707 | Socket (2) | Connecting to IP: 67.214.125.5. 2026-01-25 13:04:14.778 | HD Request # 10 | Setting DTC encoding to Binary VLS 2026-01-25 13:04:14.778 | HD Request # 10 | Sending historical data logon request message. 2026-01-25 13:04:14.958 | DTC - Sub Instance | Real-time data for symbol ESH26_FUT_CME has been restored. 2026-01-25 13:04:14.958 | DTC - Sub Instance | Setting external service identifier for symbol ESH26_FUT_CME to 42140878 2026-01-25 13:04:14.958 | DTC - Sub Instance | Received security definition for symbol ESH26_FUT_CME 2026-01-25 13:04:14.962 | DTC - Sub Instance | Setting external service identifier for symbol ESH26_FUT_CME to 19 2026-01-25 13:04:14.962 | DTC - Sub Instance | Received security definition for symbol ESH26_FUT_CME 2026-01-25 13:04:15.497 | HD Request # 10 | Requesting Intraday data. Start date-time: 2026-01-23 16:59:59. Record interval: 1. Symbol: ESH26 2026-01-25 13:04:15.531 | HD Request # 10 | Decompressing data. 2026-01-25 13:04:15.564 | HD Request # 10 | Receiving Intraday data for ESH26_FUT_CME starting at 2026-01-23 16:59:59.002000 2026-01-25 13:04:15.565 | Socket (2) | CloseSocket call. 2026-01-25 13:04:15.565 | Socket (2) | Shutdown started. Waiting for graceful close. 2026-01-25 13:04:15.565 | Historical data download thread signaled to stop. 2026-01-25 13:04:15.565 | HD Request # 10 | Timestamp of first Intraday data file record written: 2026-01-23 16:59:59.002000. 2026-01-25 13:04:15.565 | HD Request # 10 | Received 1 Intraday data record from 2026-01-23 16:59:59.002000 to 2026-01-23 16:59:59.002000 (0.0 seconds. Delay: 44.1 hours) and wrote 1 record for ESH26_FUT_CME 2026-01-25 13:04:15.575 | HD Request # 10 | Add time&sales data | Remembered last file record date-time: 2026-01-23 21:59:59.002000 2026-01-25 13:04:15.575 | HD Request # 10 | Completion time: 1s. 2026-01-25 13:04:15.575 | HD Request # 10 | Intraday data download complete for ESH26_FUT_CME. Unique request ID: 14 2026-01-25 13:04:15.575 | Removing historical data download ID 14. 2026-01-25 13:04:15.575 | Real-time Intraday chart data file updates started for ESH26_FUT_CME 2026-01-25 13:04:15.575 | Opened cached Intraday file: C:\Sierra\SierraChartInstance_2\Data\ESH26_FUT_CME.scid. Thread ID: 6744 2026-01-25 13:04:15.575 | Intraday chart data file opened for ESH26_FUT_CME 2026-01-25 13:04:15.575 | HD Request # 10 | Enabling Intraday chart updating for symbol. 2026-01-25 13:04:15.575 | 2026-01-25 13:04:15.575 | No download requests in the queue to start downloads for. 2026-01-25 13:04:15.598 | Socket (2) | Socket gracefully closed by remote side. 2026-01-25 13:04:15.599 | Socket (2) | Closed. 2026-01-25 13:04:18.230 | DTC - Sub Instance | Setting external service identifier for symbol ESH26_FUT_CME to 42140878 2026-01-25 13:04:18.230 | DTC - Sub Instance | Received security definition for symbol ESH26_FUT_CME 2026-01-25 13:04:25.585 | Added historical Daily data request for ESH26_FUT_CME to the queue. 2026-01-25 13:04:25.585 | Triggering next historical data download in queue. 2026-01-25 13:04:25.585 | HD Request # 11 | Downloading Historical Daily chart data for ESH26_FUT_CME. Starting date: 1976-02-07. Service: DTCSubInstance 2026-01-25 13:04:25.585 | HD Request # 11 | Using server: 127.0.0.1 port 11098 2026-01-25 13:04:25.585 | Socket (2) | Creating socket. 2026-01-25 13:04:25.585 | Socket (2) | New receive buffer size: 0 2026-01-25 13:04:25.585 | Socket (2) | Connecting to IP: 127.0.0.1. 2026-01-25 13:04:25.593 | HD Request # 11 | Setting DTC encoding to Binary VLS 2026-01-25 13:04:25.593 | HD Request # 11 | Sending historical data logon request message. 2026-01-25 13:04:25.594 | HD Request # 11 | Requesting historical Daily data starting at 1976-02-07. 2026-01-25 13:04:25.594 | HD Request # 11 | Data is being downloaded from a remote source. Download will start when this is done. 2026-01-25 13:04:26.594 | Socket (2) | CloseSocket call. 2026-01-25 13:04:26.594 | Socket (2) | Shutdown started. Waiting for graceful close. 2026-01-25 13:04:26.595 | HD Request # 11 | Error downloading historical Daily data for ESH26_FUT_CME. Historical data file for ESH26_FUT_CME not available. 2026-01-25 13:04:26.596 | Historical data download thread signaled to stop. 2026-01-25 13:04:26.596 | HD Request # 11 | Received 0 Daily data records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ESH26_FUT_CME 2026-01-25 13:04:26.596 | HD Request # 11 | Completion time: 1s. 2026-01-25 13:04:26.596 | HD Request # 11 | Daily data download complete for ESH26_FUT_CME. Unique request ID: 15 2026-01-25 13:04:26.596 | Removing historical data download ID 15. 2026-01-25 13:04:26.596 | 2026-01-25 13:04:26.596 | No download requests in the queue to start downloads for. 2026-01-25 13:04:26.596 | Socket (2) | Socket gracefully closed by remote side. 2026-01-25 13:04:26.596 | Socket (2) | Closed. 2026-01-25 13:04:26.607 | ESH26_FUT_CME [C] Yearly #1 | Reloading chart. 2026-01-25 13:04:26.772 | ESH26_FUT_CME Weekly #4 | Reloading chart. 2026-01-25 13:04:26.775 | ESH26_FUT_CME Weekly #4 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\Sierra\SierraChartInstance_2\Data\ESH26_FUT_CME.dly 2026-01-25 13:04:26.776 | ESH26_FUT_CME Weekly #4 | Chart data loading complete. 2026-01-25 13:04:26.777 | ESH26_FUT_CME [C] Quarterly #2 | Reloading chart. 2026-01-25 13:04:26.833 | ESH26_FUT_CME [C] Yearly #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\Sierra\SierraChartInstance_2\Data\ESH26_FUT_CME.dly 2026-01-25 13:04:26.834 | ESH26_FUT_CME [C] Yearly #1 | Chart data loading complete. 2026-01-25 13:04:26.836 | ESH26_FUT_CME Monthly #3 | Reloading chart. 2026-01-25 13:04:26.840 | ESH26_FUT_CME Monthly #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\Sierra\SierraChartInstance_2\Data\ESH26_FUT_CME.dly 2026-01-25 13:04:26.840 | ESH26_FUT_CME Monthly #3 | Chart data loading complete. 2026-01-25 13:04:26.841 | ESH26_FUT_CME [CV] Daily #5 | Reloading chart. 2026-01-25 13:04:26.884 | Unable to determine transition date based on volume from files: ESH14_FUT_CME.dly, ESM14_FUT_CME.dly 2026-01-25 13:04:26.884 | The ESM14_FUT_CME.dly symbol may not be the active contract month. 2026-01-25 13:04:26.884 | Unable to determine transition date based on volume from files: ESM14_FUT_CME.dly, ESU14_FUT_CME.dly 2026-01-25 13:04:26.884 | The ESU14_FUT_CME.dly symbol may not be the active contract month. 2026-01-25 13:04:26.884 | Unable to determine transition date based on volume from files: ESU14_FUT_CME.dly, ESZ14_FUT_CME.dly 2026-01-25 13:04:26.884 | The ESZ14_FUT_CME.dly symbol may not be the active contract month. 2026-01-25 13:04:26.884 | Unable to determine transition date based on volume from files: ESZ14_FUT_CME.dly, ESH15_FUT_CME.dly 2026-01-25 13:04:26.884 | The ESH15_FUT_CME.dly symbol may not be the active contract month. 2026-01-25 13:04:26.885 | Unable to determine transition date based on volume from files: ESH15_FUT_CME.dly, ESM15_FUT_CME.dly 2026-01-25 13:04:26.885 | The ESM15_FUT_CME.dly symbol may not be the active contract month. 2026-01-25 13:04:26.885 | Unable to determine transition date based on volume from files: ESM15_FUT_CME.dly, ESU15_FUT_CME.dly 2026-01-25 13:04:26.885 | The ESU15_FUT_CME.dly symbol may not be the active contract month. 2026-01-25 13:04:26.885 | Unable to determine transition date based on volume from files: ESU15_FUT_CME.dly, ESZ15_FUT_CME.dly 2026-01-25 13:04:26.885 | The ESZ15_FUT_CME.dly symbol may not be the active contract month. 2026-01-25 13:04:26.885 | Unable to determine transition date based on volume from files: ESZ15_FUT_CME.dly, ESH16_FUT_CME.dly 2026-01-25 13:04:26.885 | The ESH16_FUT_CME.dly symbol may not be the active contract month. 2026-01-25 13:04:26.885 | Unable to determine transition date based on volume from files: ESH16_FUT_CME.dly, ESM16_FUT_CME.dly 2026-01-25 13:04:26.885 | The ESM16_FUT_CME.dly symbol may not be the active contract month. 2026-01-25 13:04:26.885 | Unable to determine transition date based on volume from files: ESM16_FUT_CME.dly, ESU16_FUT_CME.dly 2026-01-25 13:04:26.885 | The ESU16_FUT_CME.dly symbol may not be the active contract month. 2026-01-25 13:04:26.885 | Unable to determine transition date based on volume from files: ESU16_FUT_CME.dly, ESZ16_FUT_CME.dly 2026-01-25 13:04:26.885 | The ESZ16_FUT_CME.dly symbol may not be the active contract month. 2026-01-25 13:04:26.885 | Unable to determine transition date based on volume from files: ESZ16_FUT_CME.dly, ESH17_FUT_CME.dly 2026-01-25 13:04:26.885 | The ESH17_FUT_CME.dly symbol may not be the active contract month. 2026-01-25 13:04:26.886 | Unable to determine transition date based on volume from files: ESH17_FUT_CME.dly, ESM17_FUT_CME.dly 2026-01-25 13:04:26.886 | The ESM17_FUT_CME.dly symbol may not be the active contract month. 2026-01-25 13:04:26.886 | Unable to determine transition date based on volume from files: ESM17_FUT_CME.dly, ESU17_FUT_CME.dly 2026-01-25 13:04:26.886 | The ESU17_FUT_CME.dly symbol may not be the active contract month. 2026-01-25 13:04:26.886 | Unable to determine transition date based on volume from files: ESU17_FUT_CME.dly, ESZ17_FUT_CME.dly 2026-01-25 13:04:26.886 | The ESZ17_FUT_CME.dly symbol may not be the active contract month. 2026-01-25 13:04:26.886 | Unable to determine transition date based on volume from files: ESZ17_FUT_CME.dly, ESH18_FUT_CME.dly 2026-01-25 13:04:26.886 | The ESH18_FUT_CME.dly symbol may not be the active contract month. 2026-01-25 13:04:26.886 | Unable to determine transition date based on volume from files: ESH18_FUT_CME.dly, ESM18_FUT_CME.dly 2026-01-25 13:04:26.886 | The ESM18_FUT_CME.dly symbol may not be the active contract month. 2026-01-25 13:04:26.886 | Unable to determine transition date based on volume from files: ESM18_FUT_CME.dly, ESU18_FUT_CME.dly 2026-01-25 13:04:26.886 | The ESU18_FUT_CME.dly symbol may not be the active contract month. 2026-01-25 13:04:26.886 | Unable to determine transition date based on volume from files: ESU18_FUT_CME.dly, ESZ18_FUT_CME.dly 2026-01-25 13:04:26.886 | The ESZ18_FUT_CME.dly symbol may not be the active contract month. 2026-01-25 13:04:26.886 | Unable to determine transition date based on volume from files: ESZ18_FUT_CME.dly, ESH19_FUT_CME.dly 2026-01-25 13:04:26.886 | The ESH19_FUT_CME.dly symbol may not be the active contract month. 2026-01-25 13:04:26.886 | Unable to determine transition date based on volume from files: ESH19_FUT_CME.dly, ESM19_FUT_CME.dly 2026-01-25 13:04:26.886 | The ESM19_FUT_CME.dly symbol may not be the active contract month. 2026-01-25 13:04:26.887 | Unable to determine transition date based on volume from files: ESM19_FUT_CME.dly, ESU19_FUT_CME.dly 2026-01-25 13:04:26.887 | The ESU19_FUT_CME.dly symbol may not be the active contract month. 2026-01-25 13:04:26.887 | Unable to determine transition date based on volume from files: ESU19_FUT_CME.dly, ESZ19_FUT_CME.dly 2026-01-25 13:04:26.887 | The ESZ19_FUT_CME.dly symbol may not be the active contract month. 2026-01-25 13:04:26.887 | Unable to determine transition date based on volume from files: ESZ19_FUT_CME.dly, ESH20_FUT_CME.dly 2026-01-25 13:04:26.887 | The ESH20_FUT_CME.dly symbol may not be the active contract month. 2026-01-25 13:04:26.887 | Unable to determine transition date based on volume from files: ESH20_FUT_CME.dly, ESM20_FUT_CME.dly 2026-01-25 13:04:26.887 | The ESM20_FUT_CME.dly symbol may not be the active contract month. 2026-01-25 13:04:26.887 | Unable to determine transition date based on volume from files: ESM20_FUT_CME.dly, ESU20_FUT_CME.dly 2026-01-25 13:04:26.887 | The ESU20_FUT_CME.dly symbol may not be the active contract month. 2026-01-25 13:04:26.887 | Unable to determine transition date based on volume from files: ESU20_FUT_CME.dly, ESZ20_FUT_CME.dly 2026-01-25 13:04:26.887 | The ESZ20_FUT_CME.dly symbol may not be the active contract month. 2026-01-25 13:04:26.887 | Unable to determine transition date based on volume from files: ESZ20_FUT_CME.dly, ESH21_FUT_CME.dly 2026-01-25 13:04:26.887 | The ESH21_FUT_CME.dly symbol may not be the active contract month. 2026-01-25 13:04:26.887 | Unable to determine transition date based on volume from files: ESH21_FUT_CME.dly, ESM21_FUT_CME.dly 2026-01-25 13:04:26.887 | The ESM21_FUT_CME.dly symbol may not be the active contract month. 2026-01-25 13:04:26.888 | Unable to determine transition date based on volume from files: ESM21_FUT_CME.dly, ESU21_FUT_CME.dly 2026-01-25 13:04:26.888 | The ESU21_FUT_CME.dly symbol may not be the active contract month. 2026-01-25 13:04:26.888 | Unable to determine transition date based on volume from files: ESU21_FUT_CME.dly, ESZ21_FUT_CME.dly 2026-01-25 13:04:26.888 | The ESZ21_FUT_CME.dly symbol may not be the active contract month. 2026-01-25 13:04:26.888 | Unable to determine transition date based on volume from files: ESZ21_FUT_CME.dly, ESH22_FUT_CME.dly 2026-01-25 13:04:26.888 | The ESH22_FUT_CME.dly symbol may not be the active contract month. 2026-01-25 13:04:26.888 | Unable to determine transition date based on volume from files: ESH22_FUT_CME.dly, ESM22_FUT_CME.dly 2026-01-25 13:04:26.888 | The ESM22_FUT_CME.dly symbol may not be the active contract month. 2026-01-25 13:04:26.888 | Unable to determine transition date based on volume from files: ESM22_FUT_CME.dly, ESU22_FUT_CME.dly 2026-01-25 13:04:26.888 | The ESU22_FUT_CME.dly symbol may not be the active contract month. 2026-01-25 13:04:26.888 | Unable to determine transition date based on volume from files: ESU22_FUT_CME.dly, ESZ22_FUT_CME.dly 2026-01-25 13:04:26.888 | The ESZ22_FUT_CME.dly symbol may not be the active contract month. 2026-01-25 13:04:26.888 | Unable to determine transition date based on volume from files: ESZ22_FUT_CME.dly, ESH23_FUT_CME.dly 2026-01-25 13:04:26.888 | The ESH23_FUT_CME.dly symbol may not be the active contract month. 2026-01-25 13:04:26.888 | Unable to determine transition date based on volume from files: ESH23_FUT_CME.dly, ESM23_FUT_CME.dly 2026-01-25 13:04:26.888 | The ESM23_FUT_CME.dly symbol may not be the active contract month. 2026-01-25 13:04:26.889 | Unable to determine transition date based on volume from files: ESM23_FUT_CME.dly, ESU23_FUT_CME.dly 2026-01-25 13:04:26.889 | The ESU23_FUT_CME.dly symbol may not be the active contract month. 2026-01-25 13:04:26.889 | Unable to determine transition date based on volume from files: ESU23_FUT_CME.dly, ESZ23_FUT_CME.dly 2026-01-25 13:04:26.889 | The ESZ23_FUT_CME.dly symbol may not be the active contract month. 2026-01-25 13:04:26.889 | Unable to determine transition date based on volume from files: ESZ23_FUT_CME.dly, ESH24_FUT_CME.dly 2026-01-25 13:04:26.889 | The ESH24_FUT_CME.dly symbol may not be the active contract month. 2026-01-25 13:04:26.889 | Unable to determine transition date based on volume from files: ESH24_FUT_CME.dly, ESM24_FUT_CME.dly 2026-01-25 13:04:26.889 | The ESM24_FUT_CME.dly symbol may not be the active contract month. 2026-01-25 13:04:26.889 | Unable to determine transition date based on volume from files: ESM24_FUT_CME.dly, ESU24_FUT_CME.dly 2026-01-25 13:04:26.889 | The ESU24_FUT_CME.dly symbol may not be the active contract month. 2026-01-25 13:04:26.889 | Unable to determine transition date based on volume from files: ESU24_FUT_CME.dly, ESZ24_FUT_CME.dly 2026-01-25 13:04:26.889 | The ESZ24_FUT_CME.dly symbol may not be the active contract month. 2026-01-25 13:04:26.889 | Unable to determine transition date based on volume from files: ESZ24_FUT_CME.dly, ESH25_FUT_CME.dly 2026-01-25 13:04:26.889 | The ESH25_FUT_CME.dly symbol may not be the active contract month. 2026-01-25 13:04:26.889 | Unable to determine transition date based on volume from files: ESH25_FUT_CME.dly, ESM25_FUT_CME.dly 2026-01-25 13:04:26.889 | The ESM25_FUT_CME.dly symbol may not be the active contract month. 2026-01-25 13:04:26.890 | Unable to determine transition date based on volume from files: ESM25_FUT_CME.dly, ESU25_FUT_CME.dly 2026-01-25 13:04:26.890 | The ESU25_FUT_CME.dly symbol may not be the active contract month. 2026-01-25 13:04:26.890 | Unable to determine transition date based on volume from files: ESU25_FUT_CME.dly, ESZ25_FUT_CME.dly 2026-01-25 13:04:26.890 | The ESZ25_FUT_CME.dly symbol may not be the active contract month. 2026-01-25 13:04:26.890 | Unable to determine transition date based on volume from files: ESZ25_FUT_CME.dly, ESH26_FUT_CME.dly 2026-01-25 13:04:26.890 | The ESH26_FUT_CME.dly symbol may not be the active contract month. 2026-01-25 13:04:26.896 | ESH26_FUT_CME [C] Quarterly #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\Sierra\SierraChartInstance_2\Data\ESH26_FUT_CME.dly 2026-01-25 13:04:26.896 | ESH26_FUT_CME [C] Quarterly #2 | Chart data loading complete. 2026-01-25 13:04:26.904 | ESH26_FUT_CME [CV] Daily #5 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\Sierra\SierraChartInstance_2\Data\ESH26_FUT_CME.dly 2026-01-25 13:04:26.905 | ESH26_FUT_CME [CV] Daily #5 | Chart data loading complete. 2026-01-25 13:04:26.909 | ESH26_FUT_CME [CV] Daily #5 | StartDateTimeForLoadingOrderFills: 00:00:00 |