Support Board
Date/Time: Wed, 11 Mar 2026 16:04:15 +0000
Post From: Unable to download historical charts after new HD
| [2026-01-26 16:51:29] |
| Sierra_Chart Engineering - Posts: 23191 |
|
We see this is a sub instance of Sierra Chart. How did you start this instance? It needs to have been started from the main instance of Sierra Chart. Go to the main instance of Sierra Chart and follow these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". Only use this command from the Edit menu at the top of the main window or chart. Or, in the case of a Continuous Futures Contract chart, follow these instructions: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-01-26 16:51:53
|