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Date/Time: Sat, 14 Jun 2025 20:12:27 +0000

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Assistance Required – Chartbook Not Displaying on Sierra Chart

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[2025-06-11 17:23:20] #1 [Go To First Post]
User818069 - Posts: 7
Dear Sierra Chart Support Team, I am encountering a challenge with one of my Chartbooks, which fails to display correctly on the Sierra Chart trading platform. I have attached the Chartbook file for your review. For context, I am running Sierra Chart on an Apple MacBook Pro (M1 chip) using the CrossOver virtual environment for Windows. The specific version of Sierra Chart currently installed is detailed in the attached screenshot. To isolate the issue, I attempted to open the same Chartbook on a separate Windows-based PC, but unfortunately encountered the same problem. I have also attached screenshots of what is displayed on Sierra Chart when attempting to load the Chartbook. I reviewed the system logs for any potential errors that might be related to this issue, but did not identify any relevant entries. [image: image.png] The below is running on MAC [image: image.png] The Chart displays the below screen after uploading: [image: image.png] I would greatly appreciate your assistance in diagnosing and resolving this issue.


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[2025-06-11 17:32:07] #2 [Go To First Post]
John - SC Support - Posts: 40422
It took a number of minutes for the data to download and load into the charts. But once it did everything was fine. But, one issue in particular with this chartbook is that you are using a Continuous Futures Contract for many of the charts, and you are getting your data from Rithmic. Rithmic does not have data for previous contracts, therefore the Continuous Futures Contract chart will not work properly with Rithmic, as the system is trying to download data for prior contracts which causes an issue for Rithmic. You need to set the "Continuous Futures Contract" option to "None" for your charts in order to ensure that you do not have an issue with the data from Rithmic. Another option would be to use our Denali Exchange Data Feed for your data instead of Rithmic. This will allow you to get the historical data and use the Continuous Futures Contract option. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2025-06-13 04:05:04] #3 [Go To First Post]
User818069 - Posts: 7
The charts are still not displaying data, after I changed the continuous contract list to None.


Attachment Deleted. Private File

[2025-06-13 04:06:28] #4 [Go To First Post]
User818069 - Posts: 7
I have above as well shown the change that I have made. Please guide.


Private File

[2025-06-13 13:18:15] #5 [Go To First Post]
John - SC Support - Posts: 40422
Please get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about one symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2025-06-13 14:48:23] #6 [Go To First Post]
User818069 - Posts: 7
Above are the attached files from the Log. I am going to attach the last file too.


Private File Private File Private File

[2025-06-13 14:50:16] #7 [Go To First Post]
User818069 - Posts: 7
Below is the last Log file that is left, due to maximum limit of files to attach. Thank you so much for a very reliable support. If it's something that happens, I can be available for any Virtual meeting convenient to you, so that maybe you can easily troubleshoot. Thank you.


Private File

[2025-06-13 15:30:53] #8 [Go To First Post]
John - SC Support - Posts: 40422
There is nothing in the log that shows any issues with the data. Although we do see a couple of incorrect symbols being referenced, in particular the following: - MESM5.CME - ESM20_FUT_CME Since you are connected to SC Data, these symbols should be MESM25-CME and ESM20-CME. Select "Edit >> Translate Symbols to Current Service" to try and update those symbols to the proper symbols for the current service you are connected to. Please close that chartbook and open a single chart for ESM25-CME (assuming you are connected to SC Data). Let us know if that one chart loads properly or not. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2025-06-14 11:38:44] #9 [Go To First Post]
User818069 - Posts: 7
Hello Support, The guidance above has successfully worked. After I do "Translate Symbols to Current Service", it worked, but I had to restart the Sierra Chart to effect the changes. Thank you very much for your Quick response and support.


Private File

[2025-06-14 15:05:06] #10 [Go To First Post]
User818069 - Posts: 7
Please look at the above screenshots. On my Sierra Chart, when opening Chart Settings, I encounter this Black Theme shown on the Screenshot. On my Trainer's Sierra, he gets the White Background one. When I checked and followed the guide to this white one, I don't get a working solution. What do you advise I should do. It gets easier for me to follow my trainer when we are looking from identical interfaces. Please advise.


Private File Private File

[2025-06-14 17:56:25] #11 [Go To First Post]
Sierra_Chart Engineering - Posts: 19916
What you are seeing is the new Chart Settings window which is fully customizable regarding colors: Settings Windows Interface: New Chart Settings Window Not those absolutely purely despicable horrible, from hell, Microsoft based dialog windows which older versions of Sierra Chart had. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-06-14 17:56:41

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