Support Board
Date/Time: Sun, 15 Jun 2025 07:42:50 +0000
Post From: Assistance Required – Chartbook Not Displaying on Sierra Chart
| [2025-06-11 17:32:07] |
| John - SC Support - Posts: 40422 |
|
It took a number of minutes for the data to download and load into the charts. But once it did everything was fine. But, one issue in particular with this chartbook is that you are using a Continuous Futures Contract for many of the charts, and you are getting your data from Rithmic. Rithmic does not have data for previous contracts, therefore the Continuous Futures Contract chart will not work properly with Rithmic, as the system is trying to download data for prior contracts which causes an issue for Rithmic. You need to set the "Continuous Futures Contract" option to "None" for your charts in order to ensure that you do not have an issue with the data from Rithmic. Another option would be to use our Denali Exchange Data Feed for your data instead of Rithmic. This will allow you to get the historical data and use the Continuous Futures Contract option. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |