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Date/Time: Wed, 29 Jun 2022 15:25:05 +0000



Post From: Service Package Changes | Discontinued External Services | Reducing Overall Costs

[2022-03-15 22:45:34]
Sierra Chart Engineering - Posts: 103517
In this thread we are going to describe several planned changes.

When these changes go into effect, are described for each item.

A link to this thread is given in the Sierra Chart System Notification window which you can access through Help >> Open System Message in Browser. This message does automatically open when you start Sierra Chart, unless you chose the option to no longer display it.

Reducing Overall Costs
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We first want to describe reducing overall costs. If you are actively trading, you can reduce your transaction fees by using the Teton order routing service which delivers the very best service as compared to everything else out there, whether this is Interactive Brokers, CQG, Rithmic, Transact, CTS, or OEC.

Full documentation and instructions:
Sierra Chart Teton Futures Order Routing

There are no transaction fees for this service.

The Teton Order Routing Service is available now through many clearing firms and brokers. AMP does not support Teton.


Another way to reduce costs is to switch to our Simulated Futures Trading service:
Simulated Futures Trading Service

You can use either delayed or real-time data.

We can also expand that service to support stocks as well. Let us know if you would like that.


Discontinued External Services
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Support for the following external Trading services is being discontinued by Sierra Chart in newer versions. Effective dates are given.

-Transact Trading effective with version 2354. More information:
https://www.sierrachart.com/SupportBoard.php?ThreadID=71300

For Transact older versions are not affected, but will be affected some time around June 2022 when we remove Transact specific historical data support for Transact users.

-CTS expected sometime in March 2022. Older versions are not affected.

-Gain Capital expected sometime in April 2022. Older versions are not affected.

These are being removed because we have superior solutions available (Teton), and we are reducing the number of supported services to the very best and the most commonly used ones.


Service Package Changes
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The following service package changes are being made:

For the following items, this goes into effect for usage time renewals made after May 17, 2022 and for new accounts effective May 17, 2022:

Service package 10, or 11, or 12 will be required to use the following external services:

-Interactive Brokers
-CQG
-Rithmic
-LMAX
-IQ Feed
-Transact
-CTS
-Gain Capital

There are no pricing changes for any of the Sierra Chart Service Packages. They all remain the same:
Description of Service Packages and Pricing


Service Package 3 and 5 will remain, and as always supports a combination of delayed data from exchanges and real-time data which do not require exchange fees.

If you are not performing live trading, and just simply watching the market and practicing, you can stay on Service Package 3 or 5 and you have access to all of these market data services:

Sierra_Chart Real Time and Historical Forex and CFD Data Service
Delayed Exchange Data Feed
Sierra_Chart Historical Data Service
Sierra_Chart Market Statistics
Cryptocurrency / Bitcoin Data and Trading Services

And you have access to Trade Simulation Mode and the Simulated Futures Trading Service:
Simulated Futures Trading Service

You have the ability to freely move between any of the service packages at any time. You just simply change your Service Package and there is no billing. Only the existing usage time is adjusted. Change your Service Package here:
https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#AvailableServices

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You are able to request an evaluation for the highest available service package, currently service package 12, at no cost while using any other service package by going to this page:
https://www.sierrachart.com/UserControlPanel.php?page=EvaluatePackage

The evaluation is currently as of this writing 60 days.

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For CQG users, effective with version 2394 and higher, market data for CME Group and EUREX needs to come from the Denali Exchange Data Feed. Complete details:
https://www.sierrachart.com/index.php?page=doc/Whats_New.php#SCVer2394 (This is the correct link. We gave an incorrect link previously.)

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To access historical and streaming market data independent from your Trading service. Follow these instructions.


Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services".

Press "OK"

And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command:
Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service)

You can then use the data provided by Sierra Chart independent of your trading service.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-06-22 07:59:05