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Date/Time: Wed, 24 Apr 2024 09:03:49 +0000

How to Post a Message for Support

Post From: Data Feed Help

[2021-10-27 14:09:46] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31059
The general problem you are having is that no historical data is available from Rithmic. We have been told they are working on a fix for this, but we do not know when/if that will be available. The best option is to use our Denali Exchange Data Feed. 1. You are on Package 5. You can add the Denali Exchange Data Feed at any time. To get the Denali Exchange Data Feed you will follow the instructions at the following link (be sure you read #2 below first): Denali Exchange Data Feed: Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges 2. This is possible, but not preferable. The issue is that the CME Group requires that you have a live, funded, futures trading account in order to qualify for the non-professional exchange fees. If you do not have the live account using Rithmic, then you would have to pay the Professional fees, and they are much higher. For more information refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges ---------------- Our first recommendation, if you are just wanting to do simulated trading for right now and are not going to do any live trading, is to use our Delayed Streaming Data Feed. The data streams like real-time data, but is 10-15 minutes behind the actual market. Otherwise, it acts like real-time data in all ways. You can also use this with our Trading Evaluator Service. There is no cost for the delayed data, so you would only be paying for the service package. You can find more information on the Delayed Streaming Data here: Delayed Exchange Data Feed Our second recommendation, if you really want/need to have real-time data, is to keep the trading account you have with Rithmic. That way, you can connect to that account to verify your non-professional status to the CME Group. Then setup the Denali Exchange Data Feed to get your real-time data. And finally, tell your broker that you do not want the data from Rithmic. If you are not going to stay connected to the Rithmic account at all times, then you will have to connect at least once a month. Refer to the information here: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees And finally, since you are just looking to do simulation trading, refer to the information on our Trading Evaluator service which acts more like real trading than the standard Simulation mode: Simulated Futures Trading Service For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing