Support Board
Date/Time: Sat, 21 Mar 2026 07:55:22 +0000
Alerts
View Count: 5063
| [2024-03-21 16:17:15] |
| Jimmyy - Posts: 318 |
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I was trying out the new Telegram alert, was successfully able to do it, but I have now ran into a different problem related to it. So every time I cancel an order where I had the same alert play as I as I had when I was trying out the telegram alert, it would open the chat window and redirect to my telegram. I was in the midst of trading and it was pissing me off , so i deleted the chat group and undoed the other settings in alerts but still the problem hasnt solved, the chat windows still opens on order cancellation (i.e alert trigger). I tried to change the alert number for order cancellation alerts, but didnt work. And this is what it says in message log : 2024-03-21 12:23:34.111 | Chat | Message response. Chat ID: 176. Request ID: 666666831. Error: User (308917) does not have access rights to post messages to chat: 176 * And the message log opens too, when I cancel the order along with the chat window Date Time Of Last Edit: 2024-03-21 16:25:43
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| [2024-03-21 17:13:51] |
| John - SC Support - Posts: 45204 |
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Select "Global Settings >> General Settings >> Alerts". On that page set the option for "Chat Identifier or Chat Name for Alerts" to be blank (i.e. remove anything that you have in this field. Also, for each Alert that you may have setup the notification to the Chat, be sure to select the Alert number at the top of the page and then set the option for "Send Alert as Chat Message When this Alert is Triggered" to "No". Select OK to close the window when this is all done. This should resolve your issues. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-21 17:33:42] |
| Jimmyy - Posts: 318 |
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I already removed the chat identifier. Send Alert as Chat Message When this Alert is Triggered is also set to No. It still keeps on persisting. |
| [2024-03-21 17:44:32] |
| Jimmyy - Posts: 318 |
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something is really wrong. Can i go back to how my SC was before ?
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| [2024-03-21 18:40:00] |
| Jimmyy - Posts: 318 |
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I had a backup of version 2603, I replaced it with my current version 2621 where i was having the problem . Ran 2603 the issue didnt appear. Now i am trying to update to 2621 but its saying md5 for file doesnt match |
| [2024-03-21 19:36:00] |
| John - SC Support - Posts: 45204 |
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Are you running Sierra Chart in a Windows emulator on a Mac or Linux system? This would be a reason for getting the MD5 error. In either case, a solution is to use our Zip Installer. Refer to the following: Software Download: Sierra Chart Zip Installer For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-21 19:45:01] |
| Jimmyy - Posts: 318 |
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Nope. Its a windows computer. I tried to fresh install SC from the installer too. Even then it gave me the md5 error. I will try the zip file when i get a chance I am so annoyed and regret to try the telegram alerts :/ Date Time Of Last Edit: 2024-03-21 19:47:24
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| [2024-03-22 15:32:47] |
| Sierra_Chart Engineering - Posts: 23278 |
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If you do this, this absolutely will stop alerts to the chat. There is no other possibility: On that page set the option for "Chat Identifier or Chat Name for Alerts" to be blank (i.e. remove anything that you have in this field.
We see that you are using sub instances of Sierra Chart. So in Global Settings >> General Settings>> Alerts in the sub instances and main instance, set this setting to zero or blank. This absolutely will stop the alerts to the chat. The issues you are having are not related to this: I am so annoyed and regret to try the telegram alerts :/ If you are still having an MD5 comparison error use the zip installer: Software Download: Sierra Chart Zip Installer Not sure why you would have such problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-22 15:52:49] |
| Jimmyy - Posts: 318 |
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I just was gonna write here : "It was a pain in the ass to set up my SC again to how it was" Believe me, I wouldnt be annoyed for no reason. In all the sub instances Chat identifier was removed and send alert as chat msg set to No. I was so pissed despite removing everything from alert settings, even changed alert sound number for order cancellation, not just that i set it to no alert sound on order cancellation. The alert still rang and the chat window still opened. The reason for this i am thinking is because i straight away first deleted the chat group without disabling send alert to telegram. I could be wrong but idk. |
| [2024-03-22 21:00:20] |
| Sierra_Chart Engineering - Posts: 23278 |
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Did you completely delete the Sierra Chart installation? You did not need to do that and we did not specify that. There are also backups of all of your Sierra Chart files in the Backups subfolder of the Sierra Chart installation. There are backups of Chartbooks, spreadsheets and the global configuration in that folder. With the files in that folder you will not lose anything and do not have to do any reconfiguration. We are definitely confirming after a code review, that when this setting is set to blank or 0, there is no possibility of an Alert Message being sent to the chat.: General Settings Window: Chat Identifier or Chat Name for Alert (Global Settings >> General Settings >> Alerts >> Notification) You must have missed that setting somewhere. And it is just a single setting. It is not one that is connected with a particular Alert number requiring you to select specific Alert Number first. Even if there were a lot of messages queued up to be sent, they would all be sent at once. But maybe on the telegram side they were just being delayed. Maybe there was a situation where there were hundreds of messages to be sent and they took some time to go through. That is the only scenario we can think of where setting that number to zero would not stop messages already queued. No this does not matter: The reason for this i am thinking is because i straight away first deleted the chat group without disabling send alert to telegram.
Once the chat is gone, it is gone and not capable of being sent to. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-03-22 21:04:51
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| [2024-03-23 04:59:28] |
| Jimmyy - Posts: 318 |
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Did you completely delete the Sierra Chart installation? You did not need to do that and we did not specify that.
I did not completely delete it. But the backup that I had did not have all my latest settings. And the installer failed on me three times. For every Alert number I was changing to : send as a chat message was set to No And in the notifications tab : Chat identifier or Chat Name for Alerts was removed and made it blank This was done in all instances. Every time I would cancel an order the chat window would be -> I would recheck this setting every time and everything looked ok like above. this was pissing me off. You can see in post #1 , even in the message log that it was trying to send the msg to that group. Despite the group being deleted. I think it could be related to recent fix youll made. |
| [2024-03-23 09:56:06] |
| Sierra_Chart Engineering - Posts: 23278 |
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There is a "Backups" folder that has all of the latest Chartbooks and global settings: But the backup that I had did not have all my latest settings.
There is not a possibility for you to lose your latest settings. Refer to: Chartbooks (Workspaces): Accessing a Backup Chartbook File Resetting Sierra Chart to a Default State / Restoring Backup Global Configuration File: Restoring Backup Global Configuration File No it is not related at all: I think it could be related to recent fix youll made. That we are 1000% certain of. We are 100% reaffirming, that it is fully impossible for an alert to be sent to the chat if this setting is 0 or blank: General Settings Window: Chat Identifier or Chat Name for Alert (Global Settings >> General Settings >> Alerts >> Notification) Therefore, there must have been some configuration you were unaware of, and we are certain of that, causing Alert notifications to be sent to the chat. The configuration must have existed for a particular Alert Number being used, and a nonzero Chat Identifier for Alert specified, in a particular instance being used if messages were actively being sent to the chat, and not previously queued messages. There simply is no other possibility. None. This has consistently been the case. And there have been no changes with this at all including in the most recent release. Nothing. And this is one reason we no longer maintain the What is New page and describe what we are doing because users misinterpret it. It does not matter, if the Chat Group is deleted. If the Alert Number is configured to send to the chat and there is a Chat ID specified, then it will be sent to the chat whether it is deleted or not: You can see in post #1 , even in the message log that it was trying to send the msg to that group. Despite the group being deleted.
The only explanation for the MD5 error during installation, is that data was getting corrupted during the network connection. And that is something that should never really occur. We only see a problem like that when people are using Wine. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-03-24 01:11:51
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| [2024-03-23 10:54:46] |
| Sierra_Chart Engineering - Posts: 23278 |
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One setting to be aware of is this: General Settings Window: Always Copy Configuration Files to New Instances When Started (Global Settings >> General Settings >> General >> New Instances) Therefore, when using this setting, any changes to Alert Settings on the main instance is going to be propagated to sub instances. Since live order activity is retransmitted to sub instances, there will be more alerts generated. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-03-23 10:55:06
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| [2026-01-26 16:49:35] |
| Jimmyy - Posts: 318 |
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Could you guys please add an option where only enabled and active alerts are visible in the alert manager?
Date Time Of Last Edit: 2026-01-26 16:50:10
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| [2026-01-26 21:01:16] |
| John - SC Support - Posts: 45204 |
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Could you guys please add an option where only enabled and active alerts are visible in the alert manager?
We do not understand this. The only thing that will show in the Alerts Manager are alerts that have gone true and therefore are alerting, or alerts that have a problem - typically some kind of syntax error. What are you seeing that is not the above? Please get us an image or the line of text so we can understand what you are seeing. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-29 18:11:20] |
| Jimmyy - Posts: 318 |
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In the Alerts Manager, In symbol Alerts : both alerts are visible - the ones that are enabled and also triggered. There should be an option to only show the alerts that are enabled (untriggered).
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| [2026-01-29 20:13:33] |
| John - SC Support - Posts: 45204 |
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The "Symbol Alerts" and "Time Alerts" do work a bit differently, in that the actual alert that is created stays in the list. You can either reuse it or delete it. There is no option to remove these alerts once they have served their purpose. We have noted the request to automatically remove Symbol and Time alerts after they have fired and are in a Disabled state. We can not say when we would get to any particular request. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-03-02 17:03:35] |
| Jimmyy - Posts: 318 |
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If i have alerts on a study and the study is set to "hide" , then the alert wont play as well?
Date Time Of Last Edit: 2026-03-02 17:07:23
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| [2026-03-02 18:14:44] |
| John - SC Support - Posts: 45204 |
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Alerts on a hidden study will fire. Hidden studies are still calculated and processed as any other chart - they are just not displayed.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-03-02 18:16:54] |
| Jimmyy - Posts: 318 |
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I have this study Countdown Timer and it is set to hidden and Alert on new Bar is set to Yes but the alerts arent playing When i Unhid it, it started to play again Date Time Of Last Edit: 2026-03-02 18:17:49
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| [2026-03-02 18:28:02] |
| John - SC Support - Posts: 45204 |
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For the "Countdown Timer" there is special code that checks if the study is hidden and if so, then it does not calculate. You just happened to find one of the few (maybe even the only) study that does this.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-03-02 18:33:58] |
| Jimmyy - Posts: 318 |
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So what could be a workaround for this ? I want an alert to play once every bar closes/opens. I can unhide the study but I want the countdown timer digits to be hidden, is that possible ? I just tried to set the draw style to hidden but it didnt hide it Date Time Of Last Edit: 2026-03-02 18:36:05
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| [2026-03-02 21:18:05] |
| John - SC Support - Posts: 45204 |
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You can do this using an alert on any study, or on the Chart Settings. For something like this, we would recommend the Chart Settings. Do the following: - Select "Chart >> Chart Settings" - Go to the "Alert" tab on the Chart Settings window - In the "Formula" field, enter "=1". - Set the option for "Enabled" to "Yes". - Set the option for "Alert on Bar Close" to "Yes". - Set the option for "Reset Alert Condition on New Bar" to "Yes". - Set the "Alert Sound" to the particular alert sound you want to use. This will give you that alert sound every time a new bar is started for that chart. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-03-03 17:49:35] |
| Jimmyy - Posts: 318 |
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I am having another issue with normal alerts : Just simple price alert is not triggering, idk why. It doesnt even show triggered in the trigger column despite the price crossing the trigger value. Alerts on drawing are triggering and working fine |
| [2026-03-03 22:01:50] |
| John - SC Support - Posts: 45204 |
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Please get us an image of the "Alerts Manager" for the [Symbol Alert] tab that shows the alert you have setup. Let us know which one in particular is not working if you have more than one in the list.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-03-04 16:49:58
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