Support Board
Date/Time: Tue, 16 Sep 2025 06:29:44 +0000
Denali feed Delayed
View Count: 1064
| [2021-10-27 11:51:12] |
| User849476 - Posts: 17 |
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Hi Team, Could you please help me out ? My feed is delayed by 10 minutes, i did turned off the "trade simulation mode on" but this is not resolving my issue. Could you please tell me what i'm doing wrong ? Thanks team. Regards, |
| [2021-10-27 14:12:06] |
| John - SC Support - Posts: 41827 |
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You did not follow all the instructions to get the Denali Exchange Data Feed setup. Please follow through all of the instructions at the following link for the CME Group data (you do not need to repeat anything that you have already done): Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* If you are wanting data for the EUREX or CFE exchanges, then the instructions for those are on the same page as above, just scroll to the top and select the appropriate link at the top of the page. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-11-17 10:09:23] |
| User849476 - Posts: 17 |
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Hi Team, I have followed the process and activated the CME non-professional top-of-book. But still my feed is delayed... what did i miss ?? Thank you, |
| [2021-11-17 12:04:14] |
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You have signed up for the Non-Professional CME exchanges, which means that you need to connect to your live, funded futures trading account at the beginning of each month to qualify for the lower-priced exchange fees. You have not connected to your trading account yet this month. Refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-11-17 13:45:48] |
| User849476 - Posts: 17 |
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Hi thanks for taking a look at my case. I did connect several time this month. I did it once again and attached the screenshot as a proof. You can check the clock and the account. There must be something else i guess |
 Screen Shot 17-11-2021 at 14.42.png / V - Attached On 2021-11-17 13:45:02 UTC - Size: 212.8 KB - 158 views Attachment Deleted. |
| [2021-11-17 14:07:42] |
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What futures trading/brokerage service do you use? For the reason why we ask this question, refer to: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges (Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges) Also update Sierra Chart to the current version. Instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-11-17 14:08:18
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| [2021-11-17 14:23:10] |
| User849476 - Posts: 17 |
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I've just update my plateform with current version of sierra but still have the same issue My broker is stage 5 |
| [2021-11-17 16:49:42] |
| John - SC Support - Posts: 41827 |
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What order routing service are you setup to use with Stage 5 (what service are you connecting to in order to validate your non-professional status)? If you are connecting to your live trading account, then for some reason that is not updating your verification date. You can view the date for which you are verified until at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges So we want to make sure that this connection is occurring properly so we can understand what is not working. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-11-17 19:51:16] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Set Sierra Chart to connect to your trading account. Global Settings >> Data/Trade Service Settings >> Current Selected Service. Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-11-18 14:49:46] |
| User849476 - Posts: 17 |
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Hi Team, Thanks for your feedbacks. So i took contact with stage 5 and they told me that my order rootings goes through CQG. Attached the log. Also i see that i was verified until May 12 of this year... |
 Log.txt - Attached On 2021-11-18 14:48:48 UTC - Size: 9.28 KB - 274 views |
| [2021-11-18 15:01:34] |
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You should be getting the real-time CME data based upon what we see right now on your account.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-11-18 15:17:32] |
| User849476 - Posts: 17 |
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Yes looks OK now, thanks team !
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