Support Board
Date/Time: Mon, 03 Nov 2025 16:35:37 +0000
Denali Delayed Data
View Count: 1147
| [2021-04-30 01:58:24] |
| User153686 - Posts: 3 |
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I recently subscribed with package 11 and am trying to trade ES on CME. Denali data is active per my account page. How do I get it to be live data instead of delayed?
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| [2021-04-30 02:01:35] |
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The reason you are not getting real-time data from the CME Group of exchanges is that you activated the Non-Professional exchange fees, but you have not verified that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement We recommend using the above solution in any case to avoid this problem in the future. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-30 17:54:13] |
| User153686 - Posts: 3 |
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I followed the instructions but haven't been able logon to my Transact account. Is this an issue on my end or with Transact? I have attached the error and log.
Date Time Of Last Edit: 2021-04-30 17:57:36
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 Message Log.JPG / V - Attached On 2021-04-30 17:52:09 UTC - Size: 137.81 KB - 292 views LogonError.JPG / V - Attached On 2021-04-30 17:52:29 UTC - Size: 19.46 KB - 263 views |
| [2021-04-30 18:43:15] |
| John - SC Support - Posts: 42723 |
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That is a TransAct issue. You need to let them know about it, and they can fix it for you. Refer to the information here: https://www.sierrachart.com/index.php?page=doc/TransAct.php#AccountLogonError For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-08 15:44:10] |
| NeroTulip - Posts: 18 |
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I have delayed data once again and this is the 20th time I am dealing with this. It has not been over 30 days since I logged in to Sierra chart, and all of my balances are current. Why am I dealing with this? how do I get live data once again? |
| [2022-02-08 19:16:29] |
| John - SC Support - Posts: 42723 |
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NeroTulip - Everything on your account looks good. Just be aware that you are only setup with the CME with Market Depth for Non-Professional Accounts. So if you are trying to get data for a symbol that is not traded on the CME exchange, then you will not get that data in real-time. If you are trying to get data for a CME exchange instrument and are not getting the data in real-time, then get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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