Support Board
Date/Time: Mon, 03 Nov 2025 16:39:50 +0000
Post From: Denali Delayed Data
| [2022-02-08 19:16:29] |
| John - SC Support - Posts: 42725 |
|
NeroTulip - Everything on your account looks good. Just be aware that you are only setup with the CME with Market Depth for Non-Professional Accounts. So if you are trying to get data for a symbol that is not traded on the CME exchange, then you will not get that data in real-time. If you are trying to get data for a CME exchange instrument and are not getting the data in real-time, then get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |