Support Board
Date/Time: Sun, 14 Sep 2025 20:20:23 +0000
rEMOTE ASSISTENCE
View Count: 551
| [2021-04-22 16:09:47] |
| Yeager - Posts: 133 |
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Hi, I would like to book a remote assistence session please? I cant even post my logs here as it frezes my chrome broswer. Since upgrading to denali data feed, I have issues with speed. I am only using 40% CPU however. I have my server port 443 enabled and my intraday time set to 1min. Still lagging. My ServerSendBufferSizeInBytes is consistently too large in 4 digits. Please help with a remote assistance call. . Best Tim |
| [2021-04-22 16:24:26] |
| Sierra_Chart Engineering - Posts: 20877 |
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We want to see the Message Log showing those heartbeat messages. Instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Also, we do not have the ability to solve network connectivity issues, assuming there is one. We want to see the log first. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-22 16:25:43] |
| Sierra_Chart Engineering - Posts: 20877 |
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And another thing we notice is that you would be receiving 10 minute delayed data for the following reason: The reason you are not getting real-time data from the CME Group of exchanges is that you activated the Non-Professional exchange fees, but you have not verified that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement We recommend using the above solution in any case to avoid this problem in the future. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-04-22 16:25:59
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| [2021-04-22 17:14:41] |
| Yeager - Posts: 133 |
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Connected to live data just now. Still getting serversendbuffersizeinbytes 5649 and higher
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| [2021-04-22 18:11:52] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Based upon what we see, you still would be receiving delayed CME data. Who is your futures broker? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-04-23 01:56:18
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