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Date/Time: Sat, 01 Nov 2025 16:29:23 +0000



Post From: rEMOTE ASSISTENCE

[2021-04-22 16:24:26]
Sierra_Chart Engineering - Posts: 21272
We want to see the Message Log showing those heartbeat messages. Instructions:
Support Board Posting Information: How to Post Your Message Log (Required In Some Cases)

Also, we do not have the ability to solve network connectivity issues, assuming there is one. We want to see the log first.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing