Support Board
Date/Time: Sun, 14 Sep 2025 20:20:35 +0000
[Locked] - Eurex Data Feed Changes / Requirement to use Denali from May 1 2021.
View Count: 1313
| [2021-04-08 02:49:08] |
| User150671 - Posts: 69 |
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Good Morning Support, Regarding the following notification: "Update: This new EUREX data feed will be required to be used, effective May 1, 2021 for all Sierra Chart users requiring real-time EUREX data." I can see some issues here with users who use Eurex Data on multiple platforms, and I have a couple of questions: 1. Is it possible to use this Data Feed on other platforms? e.g. Jigsaw, MT5, etc. 2. Is there an API for use with the Denali Feed? If the answer to both of these is a no, then I see the following issues with this change: - It presents an issue for contingency planning in the event of a problem with Sierra / Denali. - It presents issues with proprietary platform/tool development. - It locks users into using Sierra Chart exclusively or forces them to pay for multiple Data Feeds. I would like to understand the reasoning behind why this change is being made also, so any information you can provide would be appreciated. Look forward to your responses. |
| [2021-04-08 03:21:21] |
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1. We need to look into this and consult with Deutsche Borse on this. Technically yes but we do not know the legal issues. So maybe not. 2. Refer to: Data and Trading Communications (DTC) Protocol Server - It presents an issue for contingency planning in the event of a problem with Sierra / Denali. - It locks users into using Sierra Chart exclusively or forces them to pay for multiple Data Feeds.
No it does not. You can use whatever program you want. If you have another source of EUREX data, you would also have to pay the EUREX exchange fee for that as well but this is not a high fee. And you are using CQG. And our understanding with CQG is you have to pay a separate exchange fee, for each separate trading platform that you are using with CQG where you want CQG market data. So your cost regarding exchange fees does not change in this case since you would just not pay the exchange fee through CQG any longer when using it with Sierra Chart.And if you wanted to use CQG's own software they only offer their own data feed. Nothing else. For more information, refer to: New Upcoming EUREX Full Order Book Data Feed (Now Available!) | Post: 251401 So in your particular case, our understanding, is that there is no additional cost other than 10 USD a month for Service Package 10 and that is reasonable. So rather than paying the EUREX exchange fee through CQG , you just pay it through Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-04-08 03:46:01
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| [2021-04-08 04:13:20] |
| User150671 - Posts: 69 |
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Given your answer to point 1 being that I can't currently use Denali with another platform: - It presents an issue for contingency planning in the event of a problem with Sierra / Denali. In the event there is an issue with Sierra Charts, or Denali, I can't switch to another platform and Trade or Manage my positions, just close them. Ack, the issue is similar if I'm using CQG and the Datafeed goes down, but I'm now relying on 1 point of Failure (Sierra Charts and Denali) as opposed to two. It's all well and good to say that you have a very stable source etc, but reality is the unexpected can and does happen, hence we contingency plan. - It locks users into using Sierra Chart exclusively or forces them to pay for multiple Data Feeds.
No it does not. You can use whatever program you want. If you have another source of EUREX data, you would also have to pay the EUREX exchange fee for that as well but this is not a high fee. And you are using CQG. And our understanding with CQG is you have to pay a separate exchange fee, for each separate trading platform that you are using with CQG where you want CQG market data. So your cost regarding exchange fees does not change in this case since you would just not pay the exchange fee through CQG any longer when using it with Sierra Chart.Key points there: - You can use whatever program you want. - If you have another source of EUREX data. - You would also have to pay the EUREX exchange fee for that as well but this is not a high fee. At present I can use CQG with any platform I like, provided it is 1 platform at a time there is no additional fee. Unless I am missing something here your changes mean that in order to keep the ability to access Eurex Data across multiple platforms (again 1 at a time, not concurrently) I pay for both Denali EUREX Data at 25USD + CQG EUREX Data 25USD. |
| [2021-04-08 13:55:21] |
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, but reality is the unexpected can and does happen, hence we contingency plan. We can actually ensure that it is extremely unlikely to happen. When it comes to the connectivity and the backend functionality for the Denali data feed for CME data, it has had 100% uptime, other than an incident about 1.5-2 years ago during Sunday evening for an hour involving CBOT data.Unless I am missing something here your changes mean that in order to keep the ability to access Eurex Data across multiple platforms (again 1 at a time, not concurrently) I pay for both Denali EUREX Data at 25USD + CQG EUREX Data 25USD. Thank you. We will consider and review this and see what solution we can come up with.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-04-08 13:55:42
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| [2021-04-20 09:11:08] |
| User150671 - Posts: 69 |
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Hi, thanks for your response and consideration. Do you have any update regarding the shift to requiring Denali or whether Denali can be used with other platforms? |
| [2021-04-22 05:10:50] |
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No we still have to check on whether the data can be used by other programs but the exchange fee will become 21 USD. It will be slightly reduced.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-04-22 05:11:24
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| [2021-04-26 03:57:01] |
| User150671 - Posts: 69 |
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Can I get a Yes or No answer on whether the Denali Feed will still be required to be used with Sierra Charts from May 1?
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| [2021-04-26 04:07:33] |
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It certainly is going to be required. That is definite and we cannot back away from that due to the very high cost and other reasons. We may defer the requirement until June 1. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-04-26 04:09:17
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| [2021-04-26 05:40:49] |
| User150671 - Posts: 69 |
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That didn't answer my question. RE: Resolved: Denali EUREX Data Feed Down Approximately 6 AM to 9 AM CET 2021-04-19 Considering the issues you have had, which are entirely understandable considering the relatively new rollout of this service, it would be logical to hold this forced change until the servers have had more uptime to prove reliability. In any case, the changes you are making to your platform effectively force me into a position of paying more per month, and frankly seem very opportunistic and predatory in nature. At this stage it is my intent to move away from Sierra Charts to other Platforms which are not as restrictive. |
| [2021-04-26 06:42:08] |
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That issue was resolved and will not occur again. At this stage it is my intent to move away from Sierra Charts to other Platforms which are not as restrictive.
That is perfectly fine and our position does not change. Sierra Chart is already very inexpensive and still lower cost than most anything else out there. That is your perspective but it is wholly incorrect: frankly seem very opportunistic and predatory in nature. The predators are the exchanges. Not us. Not even in the slightest. You are blaming exchange policy on us. We have very high costs with this service (because of exchange pricing and their policies), and only is proper for it to be required. Just like CQG requires you to use their data. It is no different. No different whatsoever. Do you complain about CQG? Why don't you complain about CQG.And to be clear what we are referring to, is that if you want to use any of CQG's software, only their data can be used. And you are not even aware of all of the facts. There even more costs than you are even aware of. We just do not want to get into all the details. You can say what you want, but your facts simply are completely completely incorrect. And also we will be finding out from the EUREX if our data feed can be used by other programs on the same computer. Technically that is possible now. We are not here to struggle with customers who are making these kinds of posts. This matter is final and we are locking the thread. ---- And we also plan price reductions of package 10 and 11, in May. There is not much additional cost here. If you want to save money just simply use Sierra Chart fully. You do not have to use those other programs. Sierra Chart has everything. You are getting the absolute best data feed and the absolute best value there is. Sierra Chart is giving you everything. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-04-26 08:18:09
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