Support Board
Date/Time: Sun, 15 Nov 2026 14:04:51 +0000
about data feed
View Count: 338
| [2026-09-30 05:17:41] |
| lunahorizon - Posts: 2 |
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Hi, when I try to connect to data feed it always says "Service package does not support this function or account is expired". I just bought a one month 10 - Integrated Standard service and it says "The Denali Data Feed is active". But I still cannot connect to the data feed, and there is an option to select Denali Data feed in the panel. How to solve the problem like this?
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| [2026-09-30 06:32:32] |
| Sierra_Chart Engineering - Posts: 25426 |
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We want you to follow the instructions here: Sierra Chart - Software Login Instructions: Forced Login If you still have a problem: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-09-30 06:32:55
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| [2026-09-30 14:46:11] |
| John - SC Support - Posts: 48527 |
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We also want to point out that while you are on one of the "Integrated" packages, which does allow you to use the Denali Exchange Data Feed, you do not have any exchanges active with the Denali Exchange Data Feed, so you will not get the real-time data. If you let us know what exchanges you want to get the data for, then we can point you to the proper instructions. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-10-01 07:46:23] |
| lunahorizon - Posts: 2 |
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I want CME exchange and get GC data, which package should I buy? I didn't see the item, is it included in CME package?
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| [2026-10-01 08:03:56] |
| User135243 - Posts: 334 |
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for Gold-futures you need Comex-data (not CME)
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| [2026-10-01 13:57:45] |
| John - SC Support - Posts: 48527 |
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In terms of the Sierra Chart "Package", you need to be on one of the "Integrated" packages in order to be able to connect to data and trading services, including our own Denali Exchange Data Feed. Refer to the information for the packages at the following link: Description of Service Packages and Pricing: Packages You are currently on the "Integrated Advanced" package, so you are fine right now. But if you want to change your package, then follow these instructions: Sierra Chart Purchase and License Information: Changing Package In order to be able to get the CME Group data at the non-professional rates, you need to have a live, funded, futures trading account and you need to connect your Sierra Chart software to that account at least once a month for verification. Refer to the following regarding this: Denali Exchange Data Feed: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Once you work out the above, then follow the instructions at the following link to setup the real-time data for the CME Group from our Denali Exchange Data Feed: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* In terms of the exchange(s) you want, if you just need Gold (GC and/or MGC) then as "User135243" states, you need an exchange option that includes the COMEX exchange. The CME exchange is one of four exchanges that make up the CME Group (CME, CBOT, COMEX, and NYMEX). Gold is only traded on the COMEX exchange of the CME Group. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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