Support Board
Date/Time: Tue, 07 Jul 2026 03:14:20 +0000
IBKR - Position disappears BUT STAYS in Trader Workstation
View Count: 338
| [2026-05-22 13:11:24] |
| User433916 - Posts: 5 |
|
Dear team, This is a request for a critical issue regarding Interactive Brokers, taking place all of a sudden. I open a new position via my Attached Order (within the DOM). However, as soon as my Limit order is touched, the position kind of DISAPPEARS from the DOM. The attached Stop and its Breakeven functionality are no longer visible. The critical part is that the position was yet silently executed and is open in Trader Workstation. Even worse is that it is completely unprotected without the Stop Loss. In this particular, this happened while trading DAX via Futures. Maybe it is also important to mention that after realizing, I executed my shortkey for "Flatten & Cancel" which has not helped. Best regards, Niemenser Date Time Of Last Edit: 2026-05-22 13:17:55
|
| [2026-05-22 14:06:25] |
| John - SC Support - Posts: 47058 |
|
The first thing to do, if the position is not in Sierra Chart, but is still open in the market, is to either use a different system (such as TWS) or call your broker and make sure everything is setup properly, or have them close out the position. Once you have dealt with the immediate issue, then you can look into troubleshooting what occurred. In this particular case, we are confused by your statement that "as soon as my Limit order is touched, the position kind of DISAPPEARS from the DOM." If you had an option position with a Target Limit order and the Limit order was touched, then this should have closed out your position. In this case, it sounds like Interactive Brokers did not properly close your position. If this is a parent Limit order waiting for the market to move to that price, and then as soon as it was opened, the orders disappeared from Sierra Chart, then refer to the following: Interactive Brokers Trading Service: Trade Position Line or Quantity Disappearing or Displaying Zero For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-05-22 17:14:13] |
| Sierra_Chart Engineering - Posts: 24190 |
|
This is a common problem of Interactive Brokers: Interactive Brokers Trading Service: Trade Position Line or Quantity Disappearing or Displaying Zero However, this will not affect Attached Orders. So this does not make sense: The attached Stop and its Breakeven functionality are no longer visible.
Do you see these orders working in the Trade >> Trade Orders Window? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-05-22 17:29:21
|
| [2026-06-04 10:50:17] |
| User433916 - Posts: 5 |
|
I would like to get back to you with new information. I suspect that it has something to do with Limit Chase Orders. 1. As far as the Trade Orders window is concerned, the symbol itself seems to be okay. But there it clearly shows that a MARKET order has been executed. That shouldn't be the case. I execute my Attached Order (SL included) via Keyboard Shortcut "Buy Bid -1 Tick". More info: No proper "Order filled" pop up appears from Trader Workstation in this whole scenario. Another observation while trading Futures: Today, it did not occur while trading the DAX in a "quiet" market. But I also tested it on the S&P 500 in a rather "stormy" market, and it happened again. Side note why rather not a symbol issue: actually, it already happened trading the DAX before, although I can't remember if in a "quiet" or "stormy" market I therefore suspect that "Use Limit Chase Orders" might be the culprit. I am on SC for approx. two to three weeks. One day, I added Chase Orders, and strangely, a few days after, it happened for the first time. My thoughts: Maybe the orphaned SL executes independently as a Market order in IBKR. Typical scenario in the DOM: 1. Limit Order being touched → disappears 2. Tight SL being touched a few seconds after → disappears 3. Result: "Clean DOM" + no TWS "Order filled" pop-up + no Position Indication in the DOM → misleading that no order has been placed It would already be a success to protect me from a "naked" Market Order that sits silently in IBKR without SL. Super dangerous. Gemini recommends: 1. Ticking "Use Server Side Bracket Orders" to "Yes". 2. Reviewing TWS API Pacing Settings in SC 3. Enabling Position Synchronization What is your take on that? Very appreciated! Date Time Of Last Edit: 2026-06-04 12:48:52
|
| [2026-06-04 14:39:22] |
| John - SC Support - Posts: 47058 |
|
We are not understanding how you have your orders setup when you enter into a position. What type of order is the parent order? What type of orders are you using for the Attached Orders for that parent order? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-06-04 16:30:59] |
| User433916 - Posts: 5 |
|
Thanks for your patience! I will try to answer as best as I can: 1. "Entering" via Keyboard Shortcuts "Buy Bid -1 Tick" respectively "Sell Ask + 1 Tick" 2. Information from "Trading Window" 2.1 Main: - M → Orders → Use Limit Chase Orders - [✔] Use Attached Orders - Limit - Limit: 0 - Quantity: 1 - TimeInForce: Day 2.2 Targets: - Offset Type: Ticks - Type: Stop: Stop - Stop Offset: 5 - Group: OCO Group 1 - Quantity: 1 - Move To Breakeven for Stop: Step1: Type: Offset in Ticks Triggered BE Level Offset: -1 Trigger Offset: 3 Step 2: Type: Offset in Ticks Triggered BE Level Offset: 2 Trigger Offset: 6 TIF: Good till Canceled Hope that this is the information you need! Actually, from posting it here, I noticed two things: - Limit → shouldn't it be Limit Chase!? - TimeInForce: Day in "Main" but TIF: Good till Canceled in "Targets" Date Time Of Last Edit: 2026-06-04 16:34:00
|
| [2026-06-04 17:02:22] |
| John - SC Support - Posts: 47058 |
|
Since you have the option for "M >> Orders >> Use Limit Chase Orders" enabled, when you enter your parent order as a Limit order, it will actually be a "Limit Chase" order. Refer to the following: Basic Trading and the Trade Window: Main/C >> Menu >> Orders >> Use Limit Chase Orders (chart specific) But, since it is a Limit-Chase order, it will not be sent to TWS, as they do not have support for this, so it will be a client-side order until that order actually fills. At that point, the order will be a Market order that is sent to TWS. Given this, does what you are seeing make sense, or is something still not correct? Hope that this is the information you need! Actually, from posting it here, I noticed two things:
- Limit → shouldn't it be Limit Chase!? The "Limit" order for the parent will be showing as "Limit", if that is what is selected for the Order Type. But it will be setup as a "Limit Chase" due to the setting you selected. - TimeInForce: Day in "Main" but TIF: Good till Canceled in "Targets"
This should not matter. You can have these set differently. But you do want to use only "Day" or "Good til Cancelled" for the CME Group. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-06-04 17:17:13] |
| User433916 - Posts: 5 |
|
Thanks for the support, John. Do I understand correctly that this faulty behavior is reasonable to you because TWS does not support Limit-Chase orders? Do I have to fully give up on my desired approach? I just don't understand why sometimes it works perfectly, sometimes not. Any magic settings maybe? 😉 BTW: I find that Gemini response to be pretty interesting: The Crash Threshold: If Sierra Chart sends 51 messages in a single second, you will trigger IB Error Code 100: "Max rate of messages per second has been exceeded." When this occurs, TWS will not just ignore the extra messages—it will often sever the API connection entirely, leaving your orders orphaned until you reconnect. I often place the trade, cancel it, place it again, cancel it, and so on within one minute. Wouldn't be suprised 😉. At least, this would make sense. Date Time Of Last Edit: 2026-06-04 17:35:20
|
| [2026-06-04 19:00:42] |
| John - SC Support - Posts: 47058 |
|
Beyond what we stated above, if you are having issues with orders not being updated properly from Interactive Brokers, particularly with orders/position lines not showing in Sierra Chart, when they are existing in TWS, then this is part of the standard stuff we see from IB. Refer to the following: Interactive Brokers Trading Service: Trade Position Line or Quantity Disappearing or Displaying Zero Rate limits do exist, although we do not know what the limits are for IB. You should check with them to see if you might be hitting a limit on their side. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: