Support Board
Date/Time: Tue, 10 Mar 2026 05:43:15 +0000
The mouse pointer
View Count: 362
| [2026-01-20 03:51:04] |
| User357195 - Posts: 194 |
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I just updated to version 2866 and revision 55531. After the update, I still only have the crosshairs selected like before; however, I am getting the mouse pointer displayed on every chart as well as the crosshairs, even though the pointer is not selected. Before I upgraded to the latest version, I did not have this issue. I tried to toggle the pointer off and on and still I am getting both the pointer and the crosshair when I only want, and have only selected, the crosshairs. Also, I noticed the above issue with the pointer being displayed on a chart even though only the crosshairs is selected will not happen if a chart is attached. I have three monitors, so most of my charts are detached and have the unwanted pointer display issue. How can I fix this? Let me guess....it is all Windows 11's fault! :=) Sierra Charts are still the best, in my opinion. Thanks in advance. Date Time Of Last Edit: 2026-01-20 04:00:55
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| [2026-01-20 05:46:54] |
| Sierra_Chart Engineering - Posts: 23185 |
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We are not totally clear about the issue, but this is something that is not at all a priority or a concern for us right now. If the mouse pointer shows, when you are using the Chart Values tool, then that is just how it is. We really do not like changing the cursor. But there have been no changes on our side regarding this. This is just how it is. We have much other higher priorities to be concerned with than this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-20 14:04:57] |
| User357195 - Posts: 194 |
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Just so you know, this all happened when I updated to version 2866 and revision 55531. I have changed nothing on my side. The change clearly happened with the changes in version 2866. Like I said...the pointer is not being selected and yet it is being displayed and it only happens when a chart is detached. If the same charts with this issue are attached, then the pointer performs like it should. Clearly, the issue is with the update to version 2866, in my opinion. So what you are saying is there is no way for me to fix this at this point so that the mouse pointer performs as I instruct the software? Let me know if you need someone to test your future updates so basic changes operate as the software is instructed. |
| [2026-01-20 16:27:31] |
| John - SC Support - Posts: 45020 |
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What do you mean by the "Mouse Pointer"? Are you referring to the crosshairs? Or the actual pointer itself? Can you get us an image of what you are seeing so we can better understand? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-20 16:57:02] |
| User357195 - Posts: 194 |
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When I try to upload an image, the pointer disappears. No clue how to upload an image with the info. I right click on the chart and make sure that the pointer selection is not checked, then I make sure the crosshairs is selected, the crosshairs are there as they should be but the mouse pointer is also on the chart when it should not be. As a reminder, if the chart is attached then the software performs as it should. However, if the chart is detached then I am experiencing the mouse pointer issue ever since I updated to version 2866 and revision 55531. I have changed nothing on my side. I tried to use Edit > screen images > upload chart and the mouse pointer disappears when I look at the image. I tried to use the Windows snipping tool, and the mouse pointer disappears, when I look at the image. Trust me, the mouse pointer is performing as I stated in this post and in the one's above. |
| [2026-01-20 18:05:09] |
| John - SC Support - Posts: 45020 |
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You have the Crosshairs selected as the active tool. And you turn on the crosshairs so you are seeing those on the proper chart. But in the detached chart you are seeing what exactly? Are you seeing the "plus" sign that signifies the crosshair pointer? Or are you seeing the crosshairs themselves? Or both? Or something else? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-20 19:34:27] |
| User357195 - Posts: 194 |
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I am seeing the crosshairs like I should but I am also seeing the mouse pointer, even though the pointer is not selected in SC. When I only see the crosshairs, I am seeing the "plus" sign. When I see the crosshair and the mouse pointer then instead of a "plus" sign at the intersection of the crosshairs, I am seeing the pointer. I think I found a work around. I opened another chartbook and then both chartbooks only have the crosshairs at they should. No clue why. There is something in version 2866 and revision 55531 that Windows 11 gets confused over maybe. Not totally sure. If I just have one chartbook without having a second chartbook open then SC returns both the pointer and the crosshairs. If I open another chartbook and they both have detached and attached charts in the chartbook, then SC works as it should in relation to this pointer and crosshair issue. I never cease to amaze myself how good of a software tester I am. Let me know if you need assistance testing your upcoming updates. I work really cheap. Date Time Of Last Edit: 2026-01-20 19:39:08
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| [2026-01-20 21:54:57] |
| John - SC Support - Posts: 45020 |
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We are getting a little confused by the wording that is being used. When we use the term "Pointer" that refers to the thing that is drawn by the operating system to show you the location where when you click, it will perform some action based on that location. It is not a specific item. The pointer can be drawn using different styles, and the styles can be defined in the Operating System. By default, in Sierra Chart, the pointer is an arrow most of the time, and specifically when the Tool selection is set to "Pointer". When the tool selection is a Crosshair then the default operating system selection is a plus sign. Also, Sierra Chart has an option for "Global Cursor" which allows the crosshairs (just the lines across the chart) to be displayed on all charts at the same time at the price and time where they are displayed on the main chart at that time. As such, you can see the crosshairs displayed on another chart. This is controlled by "Tools >> Global Cursor On". There is also a "Symbol Cursor" that will only show the crosshairs across charts with the same symbol. Given all of this, it sounds like you are stating that the Arrow is showing in the detached chart with the crosshairs. What occurs when the current tool is set to "Pointer"? Is this only an issue when using the crosshairs? Is "Global Cursor On" enabled or disabled? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-21 02:20:15] |
| User357195 - Posts: 194 |
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I call the mouse pointer the arrow that follows you in Windows as you move. You wrote...This is controlled by "Tools >> Global Cursor On". The Tools>Global Cursor is set to on. Given all of this, it sounds like you are stating that the Arrow is showing in the detached chart with the crosshairs. What occurs when the current tool is set to "Pointer"? You are correct. The arrow is showing in the detached chart along with the crosshairs. Is this only an issue when using the crosshairs? Yep. That is the only issue. Is "Global Cursor On" enabled or disabled? The Global Cursor is set to enabled. The symbol cursor is not enabled. Is the global cursor being on what is causing the issue? If so, it never did before this update. I tried to turn off the Global Cursor On and then back off and the problem still persists. The symbol cursor is set to not enabled also. Also, if I right click on a chart and make sure the pointer is not selected, but, the crosshairs is selected, it seems to make no difference. The workaround I found makes me think this is something to do with Windows 11 and the last update to version 2866. If you want to do a screenshare I will show you what I am seeing. Date Time Of Last Edit: 2026-01-21 02:34:01
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| [2026-01-21 15:29:11] |
| John - SC Support - Posts: 45020 |
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We understand what you are seeing now, but we have no idea why. We are not able to reproduce this ourselves. Please get us the chartbook that shows this issue. We will be surprised if we can reproduce it, but if we can, then we can figure out what is occurring. Follow these instructions to get us the chartbook: Support Board Posting Information: Attaching a File (Optional) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-21 20:00:16] |
| User357195 - Posts: 194 |
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I think I uploaded a chartbook but not sure because I can't see it here in this message. I can see it the download folder of my computer. Did you receive it? It is called, "chartbook for Sierra Support". I set it to private and also included a screenshot showing what files I uploaded....or at least think I uploaded. Date Time Of Last Edit: 2026-01-21 20:01:04
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| [2026-01-21 22:25:20] |
| John - SC Support - Posts: 45020 |
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The chartbook is not uploaded. Please try again by following these instructions: Support Board Posting Information: Attaching a File (Optional) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-22 00:13:52] |
| User357195 - Posts: 194 |
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I followed the instruction in the link you posted above. I think it just uploaded. The chartbook is set to private. Date Time Of Last Edit: 2026-01-22 00:29:47
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Private File Private File |
| [2026-01-22 15:22:41] |
| John - SC Support - Posts: 45020 |
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We are not able to reproduce what you are seeing. We do not know why this would occur, and the changes that have been made in the recent releases were all related to the windows that are contained within the main application. There were no changes to the detached windows where you are seeing this occur. If we hear more about others having this issue or we are able to reproduce it, then we can look into what might be causing this. Otherwise, we have to believe that it is something about the Operating System not displaying something correctly - especially when you can not taken an image of it. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-22 15:28:49] |
| User357195 - Posts: 194 |
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Yep. I think it is something to do with Windows also. The workaround I found works good and it is easy to implement. It is not worth spending anymore of your time or my time on the issue. I will let you know if it gets to where the workaround does not work. Sierra Charts are the best. Thanks again. |
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