Support Board
Date/Time: Sat, 10 Jan 2026 20:18:38 +0000
Emulator data issues, freezing
View Count: 91
| [2026-01-08 18:28:54] |
| DCSaba - Posts: 119 |
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Are you experiencing problems with SC Data this afternoon? Over the past days and weekks I experienced freezing on my footprint chart, with trades going unresponsive in the Emulator, while the main Sierra Instance is ticking on, regularly. The trades I am making on the Footprint DOM turn out to be uncontrollable as a result. Today was the worst: Until the freezing stops I have no control, which today has surpassed any previously experienced intervals, lasting between 13.08 EST to 19.15. Please see my Message Log attached. |
 Emulator-MessageLog.txt - Attached On 2026-01-08 18:28:33 UTC - Size: 342.45 KB - 9 views |
| [2026-01-08 19:06:22] |
| Sierra_Chart Engineering - Posts: 22281 |
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We have checked the server running the Trading Evaluator and everything is operating normally. We do not see any performing issues. Everything is working fast and responsive. We have done a test of trading on the trading evaluator and it is responsive. Therefore, the issue you are having is related to Internet connectivity somewhere between your location and the server. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-08 19:43:20] |
| DCSaba - Posts: 119 |
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Thank you for the testing, but perphaps you didn't understand everything I wrote: I had no Internet Connectivity issue, as my main Instance Sierra was ticking normally (as I said above). Why would the 2nd Instance, running the Emulator, freeze then? Can you test this? |
| [2026-01-08 23:34:04] |
| John - SC Support - Posts: 43903 |
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In the end, it sounds like you are stating that you are having a problem with the data in a sub-instance. Is this correct? Please get us the log from that sub-instance by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-09 10:36:40] |
| DCSaba - Posts: 119 |
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Yes, that seems to be the case. I have, thou attached the Log in my first message. And the Instance is just a few months old: I have created it anew as the previous Instance stopped working in October. |
| [2026-01-09 16:18:37] |
| John - SC Support - Posts: 43903 |
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The log in the first post is from your main instance. If this is only occurring in a sub-instance, then we need the log for the sub-instance. If this is occurring in your main instance, then we need to know that. Please verify if this is occurring in the main instance as well. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-09 19:09:43] |
| DCSaba - Posts: 119 |
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No. I am positive it is the right Log. I made sure of that. Besides, it references my Trading Log, loads my relevant cht files as well as DLLs from the 2nd Instance folder, etc. It is the correct Message Log. |
| [2026-01-09 19:39:24] |
| John - SC Support - Posts: 43903 |
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Are you actually running a Sub-Instance or is this a completely separate installation? A sub-instance is started by selecting "File >> Sub-Instance". These sub-instances are tied to the main instance and get their data from the main instance. A separate installation stands on its own and is completely separate from another instance. You would start a separate installation by selecting the icon to start the program. If you have multiple installations, are these on the same computer or on separate computers? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-01-09 19:40:03
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| [2026-01-09 20:21:52] |
| DCSaba - Posts: 119 |
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No I did not install Sierra separately. In fact this is a Subinstance that I creatd exactly by "File/Sub Instance" and one that starts from s subfolder of the Main Sierra Folder called "D:\SierraChart\SierraChartInstance_2". I always start it thou by starting the exe file from this subfolder (i.e.: D:\SierraChart\SierraChartInstance_2\SierraChart_64.exe), as I want to avoid creating yet another Subinstance. Is this perhaps a problem? |
| [2026-01-09 22:45:02] |
| John - SC Support - Posts: 43903 |
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What you are doing can be done, but you changed the "Current Selected Service" for that sub-instance, which makes that instance now a completely separate, stand-alone instance, and not an actual sub-instance. A sub-instance depends on the main instance to get its data and trading services. A separate installation does not do this, and is completely independent. If you want to do what you are doing, and want that instance to be an actual sub-instance, then you need to leave the "Current Selected Service" as "DTC - Sub-Instance". Or, you can start the sub-instance by selecting "File >> New Instance". There is relatively new option in there to select the specfic sub-instance you want to start. Once you have figured out how you want to have this setup, then let us know how you are using it and then let us know if you still see the same issue with the data. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-10 00:08:21] |
| DCSaba - Posts: 119 |
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I am uncertain as to what you mean: My subinstance is set to "Trading Emulator" as is written in the instructions when setting up the Emulator, i.e. the Main Instance is set to "SC Data" and the Sub-Instance is set to "Trading Emulator". How else can it be set up for the EMuulator to work? If I start the 2nd Instance from the Main Insrance (instead of directlywith the Sierrachart_64.exe) it still opens up withthe Current Selected Service being connected to "Trading Emulator". How else can it be? |
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