Support Board
Date/Time: Wed, 25 Feb 2026 12:20:54 +0000
Post From: Emulator data issues, freezing
| [2026-01-12 15:47:56] |
| John - SC Support - Posts: 44784 |
|
If I start the 2nd Instance from the Main Insrance (instead of directlywith the Sierrachart_64.exe) it still opens up withthe Current Selected Service being connected to "Trading Emulator".
This should not be the case. If you start the sub-instance from the Main Instance by selecting "File >> Sub-Instances >> New Instance (or "Run Sub Instance #2")) then the "Current Selected Service" must be set to "DTC - Sub Instance" and it not changeable. When you start a Sub-Instance through the File menu of the Main Instance, it is connected to that Main Instance using the DTC protocol to get the data and send orders. This is why it is automatically set this way and can not be changed. When you start the instance directly by running the executable, you are starting a completely separate instance that has no dependency on the main instance. Either of these are fine, but you really need to understand the difference between these. -- Back to the original issue, we see the following in your log: DTC Client socket (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. *
Refer to the following for this error: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem Denali Data Feed (Market Orders Data) | Market Orders data has been rejected for symbol: ESH26. Market orders request not authorized.
We are not sure why you are getting this error. We need to send this to Engineering for them to give us some information on why this might occur. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |