Support Board
Date/Time: Thu, 18 Dec 2025 04:41:28 +0000
New versions very buggy
View Count: 143
| [2025-12-16 15:12:03] |
| TopGunTrader - Posts: 243 |
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I'm sure you guys are aware of this as there appears to be a new version every day but newest one 2834 is extremely buggy windows not appearing, when I move a chart from inside the window to outside it often crashes (2/3 the time) and now some of my charts are just gone when reloading it. Inside what looks like new CW menu area the charts show there and most have [Hidden] before their name no clue how to get them VISIBLE and to trade with them. I see this in What's New Completed the redevelopment of the main Sierra Chart window, and the MDI child windows and detachable windows to not use MFC (Microsoft Foundation Classes). Is there a place I can download an older version of Sierra till this MDI issue is fixed? I'd hate to lose the dozens of hours of work on my chartbook right now they are just gone. [Hidden] |
| [2025-12-16 15:20:32] |
| Sierra_Chart Engineering - Posts: 21870 |
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We apologize for this. Follow the instructions here to rollback: Software Download: Software Rollback Procedure And do not save the Chartbooks when exiting Sierra Chart. If a chart says hidden, you can restore it, just by selecting it from the CW menu. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-12-16 15:21:48
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| [2025-12-16 15:29:27] |
| John - SC Support - Posts: 43525 |
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Also, if you want to go back to the most recent release version (not the Pre-Release version) then this is version 2813.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-12-16 18:17:49] |
| Sierra_Chart Engineering - Posts: 21870 |
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when I move a chart from inside the window to outside it often crashes (2/3 the time) What exactly are you doing to do this. When we detach a chart we do not observe any issue. And there should not be any type of abnormal shutdown.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-12-17 11:23:38] |
| Chris32 - Posts: 63 |
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I confirm that there are issues with 2833. I've had a few crashes since the update - Sierra chart simply shuts down for no reason. I'm not sure what triggered it exactly.
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| [2025-12-17 15:41:05] |
| Sierra_Chart Engineering - Posts: 21870 |
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In your case, the cause must be something else. We do not have any other reports of this and we do not observe any problems like this. It does not make technical sense and there definitely should be no technical issues, causing any abnormal shutdown related to the new MDI window functionality. We recommend running Sierra Chart in safe mode: Sierra Chart - Software Login Instructions: Using Safe Mode And not using OpenGL.: Graphics Settings: Use OpenGL for Chart Graphics (Global Settings >> Graphics Settings >> Other) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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