Support Board
Date/Time: Sun, 01 Feb 2026 06:23:35 +0000
Issues with Prerelease Versions with new MDI Functionality
View Count: 1718
| [2025-12-16 15:12:03] |
| TopGunTrader - Posts: 270 |
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I'm sure you guys are aware of this as there appears to be a new version every day but newest one 2834 is extremely buggy windows not appearing, when I move a chart from inside the window to outside it often crashes (2/3 the time) and now some of my charts are just gone when reloading it. Inside what looks like new CW menu area the charts show there and most have [Hidden] before their name no clue how to get them VISIBLE and to trade with them. I see this in What's New Completed the redevelopment of the main Sierra Chart window, and the MDI child windows and detachable windows to not use MFC (Microsoft Foundation Classes). Is there a place I can download an older version of Sierra till this MDI issue is fixed? I'd hate to lose the dozens of hours of work on my chartbook right now they are just gone. [Hidden] |
| [2025-12-16 15:20:32] |
| Sierra_Chart Engineering - Posts: 22606 |
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We apologize for this. Follow the instructions here to rollback: Software Download: Software Rollback Procedure And do not save the Chartbooks when exiting Sierra Chart. If a chart says hidden, you can restore it, just by selecting it from the CW menu. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-12-16 15:21:48
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| [2025-12-16 15:29:27] |
| John - SC Support - Posts: 44326 |
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Also, if you want to go back to the most recent release version (not the Pre-Release version) then this is version 2813.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-12-16 18:17:49] |
| Sierra_Chart Engineering - Posts: 22606 |
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when I move a chart from inside the window to outside it often crashes (2/3 the time) What exactly are you doing to do this. When we detach a chart we do not observe any issue. And there should not be any type of abnormal shutdown.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-12-17 11:23:38] |
| Chris32 - Posts: 78 |
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I confirm that there are issues with 2833. I've had a few crashes since the update - Sierra chart simply shuts down for no reason. I'm not sure what triggered it exactly.
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| [2025-12-17 15:41:05] |
| Sierra_Chart Engineering - Posts: 22606 |
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In your case, the cause must be something else. We do not have any other reports of this and we do not observe any problems like this. It does not make technical sense and there definitely should be no technical issues, causing any abnormal shutdown related to the new MDI window functionality. We recommend running Sierra Chart in safe mode: Sierra Chart - Software Login Instructions: Using Safe Mode And not using OpenGL.: Graphics Settings: Use OpenGL for Chart Graphics (Global Settings >> Graphics Settings >> Other) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-12-18 17:03:20] |
| Chris32 - Posts: 78 |
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So I tried again v2833 using safe mode (and no openGL). What happens is that every time I tried to attach a detached cart window, Sierra Chart crashes.
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| [2025-12-19 11:03:06] |
| Chris32 - Posts: 78 |
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updated to 2835 and now I get the same behaviour than described by OP. I was reorganising attached chart windows (tiling as grid vertically then resizing...) and all of my charts in all of the open chartbooks suddenly become hidden.
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| [2025-12-19 14:44:56] |
| Sierra_Chart Engineering - Posts: 22606 |
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This problem is definitely not reproducible and we do not know what the issue is in your case: So I tried again v2833 using safe mode (and no openGL). What happens is that every time I tried to attach a detached cart window, Sierra Chart crashes.
If you are using OpenGL, disable OpenGL and see if that resolves the problem.Do not make reference to another user: updated to 2835 and now I get the same behaviour than described by OP.
Restate what the problem exactly is. I was reorganising attached chart windows (tiling as grid vertically then resizing...) and all of my charts in all of the open chartbooks suddenly become hidden.
We do not observe any problem like this. We need to understand exactly what is meant by "hidden". When you go to the CW menu, do you see [Hidden] displayed by each chart?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-12-19 14:47:01
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| [2025-12-19 14:58:03] |
| User907968 - Posts: 865 |
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Hello, sorry to jump on board. Similar observation with v2835, not using OpenGL at this time. 1. Opening multiple chartbooks resulted in all charts being hidden in all chartbooks - hidden as is gone from the charts tab and showing with [Hidden] in the CW menu. 2. Charts are hiding when switching chartbooks. - Unhide the charts in one of the open chartbooks - Switch to another chartbook and unhide the charts in that one - Switch back to the first one and the charts are all hidden again |
| [2025-12-19 15:31:14] |
| Sierra_Chart Engineering - Posts: 22606 |
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We understand. We will get this resolved today.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-12-19 16:24:25] |
| TopGunTrader - Posts: 270 |
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Yes I found same thing today user xxx968 said above. I closed Sierra and reopened did not save workspace and it was fine again. In older pre release versions I had dozens of crashes trying to take a chart window out of windowed mode onto my main screen just crashed instantly every time NOW that bug seems to have been fixed. I do feel you guys are close to a stable release some third party scripts work more reliably in newer pre release Sierra's so I'm forced to use it on one of my accounts I use for copy trading. |
| [2025-12-19 16:56:40] |
| Chris32 - Posts: 78 |
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Restate what the problem exactly is.
- I never use OpenGL - Activating "Safe Mode" does not make any difference The first issue I mentioned in #7 : I open a chartbook, select a chart, press the keyboard shortcut associated with "Chart >> Detach/Attach Window" -> Sierra Chart crashes The other issue i mentioned in #8 : When you go to the CW menu, do you see [Hidden] displayed by each chart?
Yes.Now I don't observe this anymore when reorganizing windows/tiling as grid but it does happens when switching to another chartbook. |
| [2025-12-19 19:50:24] |
| Sierra_Chart Engineering - Posts: 22606 |
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We understand all of the issues being reported here. And this is still an outstanding issue with the latest prereleases: In older pre release versions I had dozens of crashes trying to take a chart window out of windowed mode onto my main screen just crashed instantly every time NOW that bug seems to have been fixed.
If you are not encountering it, we do not know why, now that we understand why it happens when using keyboard shortcuts. This will be resolved in a new release coming out tonight. All other issues in this thread will be resolved as well. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-12-19 19:51:02
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| [2025-12-19 21:09:46] |
| TopGunTrader - Posts: 270 |
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I had same issue as Chris above and he's right the hotkey to "Chart >> Detach/Attach Window" caused immediate crash and 100% of the time. Today on your latest release I tried it and it did not happen for me. The releases are definitely fixing some odd issues good work! |
| [2025-12-19 21:15:26] |
| Sierra_Chart Engineering - Posts: 22606 |
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We have put out a new release, that resolves the issue. You need to use version 2836 or higher. If you are not using that release we would expect you would have the problem. Definitely update even if you are not having the issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-12-19 21:39:40] |
| User925540 - Posts: 146 |
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Hi, I'm testing 2836 and noticed a couple of issues, maybe they are already known and work in progress but thought to share my observations anyway. 1) I have 3 charts in the chart book that are linked in all aspects (including vertical and horizontal position), now when moving one (hand drag drop within the chart) the other moves but the one I'm moving is frozen and only gets updated once I release the mouse click. Obviously that was working fine before, both the chart I'm moving and the linked one moved in tandem. 2) When I attach a chart control bar to the right of the chart, the min/res/max buttons disappear, attaching the control bar to the left/bottom/top of the chart is fine. 3) When minimizing one of the charts and attempting to tile charts vertically/horizontally/grid (from the window menu), even the minimized chart gets aligned with all active charts. Previously, only restored charts are taken into consideration with this action and minimized charts are ignored. 4) Will there be a way to change the color of the MDI title bar and borders? Also the size and color of the title bar text fonts? The current defaults are hideous. |
| [2025-12-19 23:16:39] |
| Sierra_Chart Engineering - Posts: 22606 |
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We will work on these.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-12-20 11:50:02] |
| User925540 - Posts: 146 |
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Still on 2836. Just an update on Point #4 from post #17 (other points remain): Under Global Settings > Graphics Settings - Global the options for changing The Window border color, the title bar color, the title bar text color are available and working as intended.However, there is no way (at least one I'm aware of) to change the size of the title bar text or the size of the title bar itself. So currently, the title bar truncates the text midway horizontally. Also, the min/res/max/close buttons colors can be changed, however they are static and not one active window and another for inactive window. So just an idea, let their colors be tied to the window/border active/inactive colors for simplicity otherwise adding colors for those buttons separating active and inactive windows would be a solution. |
| [2025-12-20 14:25:10] |
| Chris32 - Posts: 78 |
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I have a new issue with 2836. I open multiple chartbooks that have multiple charts each. I then have all charts from all the chartbooks that appear both in the CW menu and chart tabs. I mean the charts from unselected chartbooks too. Switching between chartbooks fixes it. Also "Duplicate to chartbook" doesn't exactly work as intended for me : the duplicate chart window is hidden. Date Time Of Last Edit: 2025-12-20 22:16:55
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| [2025-12-20 23:07:02] |
| Sierra_Chart Engineering - Posts: 22606 |
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However, there is no way (at least one I'm aware of) to change the size of the title bar text or the size of the title bar itself.
Refer to this post for the available settings to do this:So currently, the title bar truncates the text midway horizontally. Notice: Solution to: Chart/Chartbook Tabs Visibility Issues, Portions of Chart Window Cut Off The Width setting, with the color settings for title bars controls the title bar height. We will resolve these: I open multiple chartbooks that have multiple charts each. I then have all charts from all the chartbooks that appear both in the CW menu and chart tabs. I mean the charts from unselected chartbooks too. Switching between chartbooks fixes it.
Also "Duplicate to chartbook" doesn't exactly work as intended for me : the duplicate chart window is hidden. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-12-20 23:12:04
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| [2025-12-20 23:19:27] |
| Sierra_Chart Engineering - Posts: 22606 |
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Is this an issue? From what we can tell the Windows operating system does not let you set separate colors for inactive or active for these: Also, the min/res/max/close buttons colors can be changed, however they are static and not one active window and another for inactive window. So just an idea, let their colors be tied to the window/border active/inactive colors for simplicity otherwise adding colors for those buttons separating active and inactive windows would be a solution.
Additional color settings we can do, but just there is an awful lot of development still to do, and at least if you can do what you can with Windows itself, this should be sufficient.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-12-20 23:20:46
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| [2025-12-21 00:18:11] |
| User925540 - Posts: 146 |
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@Sierra_Chart Engineering Thank you for the update, here is the current status with 2837: This issue is still there, the lag on the chart the mouse is moving (using the hand tool) is still obvious. 1) I have 3 charts in the chart book that are linked in all aspects (including vertical and horizontal position), now when moving one (hand drag drop within the chart) the other moves but the one I'm moving is frozen and only gets updated once I release the mouse click. Obviously that was working fine before, both the chart I'm moving and the linked one moved in tandem.
This issue is still there, the right alignment of the chart control bar still overlaps (or breaks) the Min/Res/Cls buttons/area. 2) When I attach a chart control bar to the right of the chart, the min/res/max buttons disappear, attaching the control bar to the left/bottom/top of the chart is fine.
This issue is resolved in 2837. 3) When minimizing one of the charts and attempting to tile charts vertically/horizontally/grid (from the window menu), even the minimized chart gets aligned with all active charts. Previously, only restored charts are taken into consideration with this action and minimized charts are ignored.
There is no issue with this in 2837, the dynamic background of the buttons with active/inactive is just a good to have, but not something that should be a worry, there are higher priority issues than this. 4) Will there be a way to change the color of the MDI title bar and borders? Also the size and color of the title bar text fonts? The current defaults are hideous.
New points to report: 5) When minimizing to bottom (which works great so far), except that the chart scroll and the control bar should not be on the foreground covering the title bar and the Min/Res/Cls buttons, the title bar and the Min/Res/Cls should be always on the foreground. Example of minimized window attached. Note, this could be related to issue #2.
6) The option "> Window > Arrange Minimized Windows" and its control button has been removed, can you please bring that option back? It is very useful for when the minimized windows are not on the screen or moved around, that options puts them back to their place.
Date Time Of Last Edit: 2025-12-27 22:49:03
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| [2025-12-21 00:43:40] |
| Sierra_Chart Engineering - Posts: 22606 |
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We cannot reproduce this and we have no understanding of why an issue like this would even exist. Makes no sense to us at all: 1) I have 3 charts in the chart book that are linked in all aspects (including vertical and horizontal position), now when moving one (hand drag drop within the chart) the other moves but the one I'm moving is frozen and only gets updated once I release the mouse click. Obviously that was working fine before, both the chart I'm moving and the linked one moved in tandem. Provide us, Chartbook just with those charts and we will test. Maybe it is OpenGL related. 2) When I attach a chart control bar to the right of the chart, the min/res/max buttons disappear, attaching the control bar to the left/bottom/top of the chart is fine.
This will be worked on next week.We have no control over this at all and this definitively is not going to change: 5) When minimizing to bottom (which works great so far), except that the chart scroll should not be on the foreground covering the title bar and the Min/Res/Cls buttons, the title bar and the Min/Res/Cls should be always on the foreground. Example attached.
You need to resolve this yourself by changing these settings in Global Settings >> General Settings >> GUI: MDI Child Window Minimize Width %: 8 MDI Child Window Minimize Height %: 8 6) The option "> Window > Arrange Minimized Windows" and its control button has been removed, can you please bring that option back? It is very useful for when the minimized windows are not on the screen or moved around, that options puts them back to their place.
Yes, originally we had removed the capability to minimize to the bottom of the MDI window. So we will need to implement this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-12-21 00:45:18
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| [2025-12-21 00:52:14] |
| User925540 - Posts: 146 |
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Aligned and Thank you. Ok, for Issue #5, we can manage this with the height/width settings. If you have no control over the scrollbar being on top, we understand, but for the chart data, The x-axis and y-axis data, those should be at least handled and should not be overlapping the title bar and the Min/Res/Cls. Attached an example. Note: I think those overlaps occur when the "Chart Values / Crosshair" is enabled, but I'm not sure if that's the only cause or would that issue occur in other cases too. Date Time Of Last Edit: 2025-12-27 22:47:55
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