Support Board
Date/Time: Sun, 21 Jun 2026 22:54:50 +0000
Alerts
View Count: 5413
| [2026-03-03 22:01:50] |
| John - SC Support - Posts: 46802 |
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Please get us an image of the "Alerts Manager" for the [Symbol Alert] tab that shows the alert you have setup. Let us know which one in particular is not working if you have more than one in the list.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-03-04 16:49:58
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| [2026-03-04 15:16:45] |
| Jimmyy - Posts: 325 |
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These are simple price alerts that i have set and they arent getting triggered despite the price crossing the values. I have a feeling this has got to do something with the instance being connected to IBKR. Alerts on drawings are working though. |
 Screen Shot 3-4-2026 at 10.15 AM.png / V - Attached On 2026-03-04 15:15:38 UTC - Size: 21.76 KB - 70 views |
| [2026-03-04 16:09:50] |
| John - SC Support - Posts: 46802 |
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The only thing we can see is that you have the condition as "Crosses or Equal To", therefore the Last price has to touch, or move across the prices of 6816.77 and 6843.65. This has to happen while you are connected to the data feed. It should not matter that you are connected to Interactive Brokers. You are set to get the data for SPX from our Denali Exchange Data Feed, and you have the correct symbol for this. Let us know if what we describe in the first paragraph above explains why you are not getting an alert when you think you should. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-03-04 16:24:36] |
| Jimmyy - Posts: 325 |
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The price does cross the prices. I tried using just "crossing" and it still doesnt work
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| [2026-03-05 14:16:55] |
| Sierra_Chart Engineering - Posts: 24083 |
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Open a chart for SPX_CGI. Is it updating in real time?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-03-05 14:17:08
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| [2026-03-05 15:15:04] |
| Jimmyy - Posts: 325 |
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Yes, and alert isnt triggering on it as well
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| [2026-03-10 14:14:22] |
| Jimmyy - Posts: 325 |
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any update here ?
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| [2026-03-10 18:46:06] |
| Sierra_Chart Engineering - Posts: 24083 |
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We have not had time to test this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-06-10 16:18:43] |
| TonyCipriani - Posts: 117 |
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Hi, Do price alerts for any symbol only work if that chart is open (has live streaming data)? I set an alert for a stock and it reached the price, but I only received an alert on nfty once I opened the chart. Could Sierra Chart support server-side alerts? When I set a price alert, I'd like it to be stored and evaluated on your servers against the live data feed, so it triggers and sends me a notification even when Sierra Chart isn't running on my machine. This would cover overnight sessions, weekends, or any time my computer is off. Thanks Date Time Of Last Edit: 2026-06-10 16:23:09
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| [2026-06-10 18:20:47] |
| John - SC Support - Posts: 46802 |
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Symbol Alerts do not require that you have a chart for that symbol. But you do have to have the Sierra Chart software running. We do not have any kind of "server side" alert functionality. Everything is local to your computer. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-06-10 23:57:20] |
| TonyCipriani - Posts: 117 |
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I see so many benefits to having localized aspects to this software which I do appreciate for sure. Although, there are also different aspects where having server-side functionality would be really helpful. Off the top of my head, it could allow for backtesting at scale and across thousands of symbols in a fraction of the time, continuous scanning of conditions across entire market, synced workspaces across machines, cloud-based charting/mobile access. All of which could grow your userbase significantly. Would server-side functionality ever be in the cards for Sierra Chart long-term? Thanks Date Time Of Last Edit: 2026-06-10 23:57:56
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