Support Board
Date/Time: Sun, 25 May 2025 18:15:44 +0000
Account / services all working but no live prices
View Count: 391
| [2023-05-22 11:32:46] |
| User352843 - Posts: 7 |
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Hi there, my account is saying all my recurring services are working and up to date, with a connection to the CQG data feed, but I am not getting live prices? This seems odd as I'm not even getting delayed prices, or a note on the charts to say they are delayed, just no price update at all. When I disconnect from CQG to SC data, or log off entirely and back in, I get an updated price but then back to frozen. Thanks in advance for your response. |
| [2023-05-22 12:38:49] |
| Sierra_Chart Engineering - Posts: 19695 |
|
It sounds like the symbols of the charts are not set correctly for CQG. Translate them with this Edit menu command: Edit Menu: Edit >> Translate Symbols To Current Service Set "Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds" to Yes. And reconnect to the data feed after: File Menu: Procedure to Reconnect to the Data and Trade Servers Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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