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Denali Tenton data feed too laggy

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[2023-04-28 21:25:19] #1 [Go To First Post]
Yeelam,Ma - Posts: 6
Dear Team, I've compared SC denali tenton and CQG data feed on ATAS these two dyas, I found Denali Tenton is significantly more laggy than CQG. When I trade NQ, Denali often experiences data pauses, especially during fast market conditions. Therefore, I have to look at the DOM in ATAS and place orders in SC. This may be due to my trading location in Hong Kong. I heard that you don't have servers in Hong Kong, while CQG does have servers there, causing high latency in market data display. To confirm if this issue is caused by servers, may I know if you have the IP address of your server? This way, I can test the ping value of my computer connecting to your server. Thank you

[2023-04-29 09:03:32] #2 [Go To First Post]
Sierra_Chart Engineering - Posts: 14014
Regarding this, refer to this help topic subsection: Prices / Data Falling Behind: 4.12 - Sierra Chart Exchange Data Feeds Use High Compression and set "Remote Buffer Delay Send Time in Milliseconds" to 500 to see if that helps. To check latency you can ping ds26.sierracharts.com Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-04-29 09:11:25

[2023-04-29 19:06:12] #3 [Go To First Post]
Calculus - Posts: 86
From the UK I get an average ping of 100ms. Is there a way to get that faster?

[2023-04-29 19:30:24] #4 [Go To First Post]
Sierra_Chart Engineering - Posts: 14014
Without being closer, you cannot get better and that is reasonable. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-04-29 22:27:39] #5 [Go To First Post]
User13668 - Posts: 291
From the UK I get an average ping of 100ms. Try from New Zealand then at 191ms - which actually is completely understandable given distance, physics and the speed of light. And this speed/latency causes me no issues with my style of trading.

[2023-05-01 15:58:26] #6 [Go To First Post]
Sierra_Chart Engineering - Posts: 14014
Yes New Zealand does have very good connectivity. There is a direct cable link, to the US which passes through Hawaii. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-05-04 02:27:50] #7 [Go To First Post]
Yeelam,Ma - Posts: 6
The delay is really bad. When the market speeds up even just a little, the prices freeze completely. Right now, I have no choice but to use ATAS for placing orders under SC. Would it be possible for you to provide remote assistance so that I can show you how bad the delay is? That way, I can demonstrate the situation more effectively to you.

[2023-05-04 14:07:15] #8 [Go To First Post]
Sierra_Chart Engineering - Posts: 14014
No, this will not help because we cannot solve this: Would it be possible for you to provide remote assistance so that I can show you how bad the delay is? If the great China firewall is causing an issue we have no control over that. Try using port 443: Sierra Chart Server Settings: Always Use Port 443 For Real-time Data (Global Settings >> Sierra Chart Server Settings >> General >> General) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-05-04 14:41:56] #9 [Go To First Post]
Belebala - Posts: 15
I am also from Hong Kong and my ping to ds26 is 172ms. I have no problem trading ES with the SC feed. My SC feed is as fast as my IQ feed. My ISP is PCCW 1 GB. I have the whole SC directory excluded from my antivirus software.

[2023-05-05 07:01:13] #10 [Go To First Post]
User150671 - Posts: 46
I'm in Australia and the ping is ~220ms and I consider Denali untradable during Events and ES Cash Open due to lag (it's fine outside of these times though). My solution is to have a second instance with CQG Data connected to the Sydney CQG Server.

[2023-05-05 08:10:07] #11 [Go To First Post]
Sierra_Chart Engineering - Posts: 14014
Regarding post #10 you should not have a problem if you have a good Internet connection. For the record we have used the Denali Data Feed in New Zealand and observed no performance issues and no lagging data and no freezes even during busy times. These issues are going to be due to your Internet connection. And we recommend referring to the information here: Prices / Data Falling Behind: 4.12 - Sierra Chart Exchange Data Feeds Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-05-05 08:11:28

[2023-05-05 17:23:08] #12 [Go To First Post]
User150671 - Posts: 46
These problems are caused by my Internet Connection true, because it's in Australia and there is a 200ms latency. That latency is a significant amount, but unless you are fixed to a DOM making decisions based on Order Flow during periods of high volatility and volume (US Equities Open and Data Events for example), then you aren't going to notice that latency. I did notice it, and after making attempts to fix the issue, including those recommended in the Documentation linked above, I moved back to CQG because it was simply more reliable and smoother during these periods. I don't enjoy using an old version of Sierra to access CQG through a second instance, it is not without significant drawbacks, but I roll with it because it is the best (and cheapest) available option to me. I also like having CQG's mobile app as a risk management solution in the event of a hardware / internet failure. This is not a slight on Denali in anyway, I attribute this purely to CQG having localized servers with significantly better dedicated infrastructure to Chicago than I could ever hope to have. If Sierra had a similar setup with localized servers I am sure the performance would be as good, if not better than CQG (which, yes as you are well aware is not without faults).

[2023-05-05 21:14:29] #13 [Go To First Post]
Yeelam,Ma - Posts: 6
Regarding post12, You are absolutely right, I have move back to CQG since im stick to Dom trading especially high volatile market. Really hope SC could setup server in Asia countries like CQG in the future.

[2023-05-08 14:47:07] #14 [Go To First Post]
Sierra_Chart Engineering - Posts: 14014
We do have a server in New Zealand we could use for Australian customers. We could set up as a test for one of you. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-05-08 14:51:44] #15 [Go To First Post]
User150671 - Posts: 46
That would be amazing, but unfortunately I am about to leave Australia for the next 6-9 months. When I return I will reach out and definitely take you up on that opportunity.

[2023-05-08 15:04:50] #16 [Go To First Post]
Sierra_Chart Engineering - Posts: 14014
Ok. Let us know. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-05-08 19:19:25] #17 [Go To First Post]
User13668 - Posts: 291
Re post #14. That is interesting ! Given I live in NZ, will I be automatically routing via your NZ server?

[2023-05-22 15:02:07] #18 [Go To First Post]
Sierra_Chart Engineering - Posts: 14014
Not order routing. Just market data. Sorry for the delay. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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