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Date/Time: Sat, 27 Apr 2024 18:50:09 +0000

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error connecting to gain capital servers

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[2023-03-13 14:10:59] #1 [Go To First Post]
User58337 - Posts: 1
hi attached log pls help Reading Internal Order ID file. \| 2023-03-13 08:03:29.411 Reading Trade Orders file. \| 2023-03-13 08:03:29.461 Reading Trade Positions file. \| 2023-03-13 08:03:29.463 Reading Trade Account Data files. \| 2023-03-13 08:03:29.464 Software version: 2416 64-bit \| 2023-03-13 08:03:29.478 Primary Thread ID: 9356 \| 2023-03-13 08:03:29.478 Usage end date: 2023-05-03 \| 2023-03-13 08:03:29.478 Enabled for: Advanced Features 2. \| 2023-03-13 08:03:29.478 Enabled for: Sierra Chart Historical Data Service. \| 2023-03-13 08:03:29.478 Enabled for: Delayed Denali Exchange Data Feed. \| 2023-03-13 08:03:29.478 Enabled for exchange2: fairx_exchange.data \| 2023-03-13 08:03:29.478 Allow Support for Sierra Chart Data Feeds is enabled. \| 2023-03-13 08:03:29.478 Current selected Data/Trading service: GAIN Capital/OEC \| 2023-03-13 08:03:29.478 Custom symbol settings values: enabled \| 2023-03-13 08:03:29.478 Chart Update Interval: 500 \| 2023-03-13 08:03:29.478 Intraday Data Storage Time Unit: 0 \| 2023-03-13 08:03:29.478 Time Zone: +00:00:00 (UTC+00) \| 2023-03-13 08:03:29.478 2023-03-13 08:03:29 Local computer time in UTC \| 2023-03-13 08:03:29.478 2023-03-13 08:03:29 Local computer time in SC Time Zone \| 2023-03-13 08:03:29.478 2023-03-13 08:03:27 Server time in UTC \| 2023-03-13 08:03:29.478 Local computer UTC time and Server UTC time difference: 0 seconds. \| 2023-03-13 08:03:29.478 Program path: C:\SierraChart\ \| 2023-03-13 08:03:29.478 Data Files path: C:\SierraChart\Data\ \| 2023-03-13 08:03:29.478 OS Version Number: 10.0 \| 2023-03-13 08:03:29.478 Locale Setting: C \| 2023-03-13 08:03:29.478 DLLs: UserContributedStudies_64.dll \| 2023-03-13 08:03:29.478 Allowed protected custom studies: \| 2023-03-13 08:03:29.478 Crash reporter started: true \| 2023-03-13 08:03:29.478 Checking for new symbol settings. Requested symbol settings MD5 for service code oec. Request ID: 1. \| 2023-03-13 08:03:29.492 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. \| 2023-03-13 08:03:29.515 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2023-03-13 08:03:29.606 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2023-03-13 08:03:29.606 Received 5 login tokens. \| 2023-03-13 08:03:29.786 Symbol settings MD5 received. Request ID: 1. \| 2023-03-13 08:03:31.023 Symbol settings are up-to-date for oec. \| 2023-03-13 08:03:31.023 Files to Open on Startup \| Opening file: sp500.cht \| 2023-03-13 08:03:33.940 ESH23 30 Min #9 \| Reloading chart. \| 2023-03-13 08:03:33.963 ESH23 [CB] #8 \| Reloading chart. \| 2023-03-13 08:03:33.987 ESH23 [CB] #8 \| Performing continuous chart historical Daily data download for symbol ESH23 starting at last date in file. \| 2023-03-13 08:03:34.032 Starting DelayedDownloadMonitoringTimer \| 2023-03-13 08:03:34.032 Starting HDTimeoutTimer \| 2023-03-13 08:03:34.032 Added historical Daily data request for ESH23 to the queue. \| 2023-03-13 08:03:34.032 Triggering next historical data download in queue. \| 2023-03-13 08:03:34.032 ESH23 [CB] #8 \| Waiting for historical downloads to complete with the IDs: 1, \| 2023-03-13 08:03:34.067 ESH23 [CB] #20 \| Reloading chart. \| 2023-03-13 08:03:34.077 ESH23 [CB] #20 \| Waiting for historical downloads to complete with the IDs: 1, \| 2023-03-13 08:03:34.111 Loading DLL: C:\SierraChart\Data\UserContributedStudies.dll (UserContributedStudies_64.dll). Handle: 7ffb9cd30000 \| 2023-03-13 08:03:34.153 MESH23 [CB] 3 Min #17 \| Reloading chart. \| 2023-03-13 08:03:34.159 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2023-03-13 08:03:34.160 GAIN Capital/OEC \| Using primary service for historical data for MESH23 \| 2023-03-13 08:03:34.161 Starting DelayedDownloadMonitoringTimer \| 2023-03-13 08:03:34.161 Starting HDTimeoutTimer \| 2023-03-13 08:03:34.161 Added historical Intraday data request for MESH23 to the queue. \| 2023-03-13 08:03:34.161 Triggering next historical data download in queue. \| 2023-03-13 08:03:34.161 MESH23 [CB] 3 Min #17 \| Performing continuous chart historical Daily data download for symbol MESH23 starting at last date in file. \| 2023-03-13 08:03:34.170 Added historical Daily data request for MESH23 to the queue. \| 2023-03-13 08:03:34.170 MESH23 [CB] 3 Min #17 \| Waiting for historical downloads to complete with the IDs: 2, 3, \| 2023-03-13 08:03:34.181 ESH23 [CB] 1 Day #12 \| Reloading chart. \| 2023-03-13 08:03:34.189 ESH23 [CB] 1 Day #12 \| Waiting for historical downloads to complete with the IDs: 1, \| 2023-03-13 08:03:34.199 $SPX 1 Min #1 \| Reloading chart. \| 2023-03-13 08:03:34.214 SPX500 Weekly #3 \| Reloading chart. \| 2023-03-13 08:03:34.233 GAIN Capital FIX Trading socket (1) \| Creating socket. Using TLS 1.2. \| 2023-03-13 08:03:34.258 GAIN Capital FIX Trading socket (1) \| New receive buffer size: 5242880 \| 2023-03-13 08:03:34.258 GAIN Capital FIX Trading socket (1) \| Connecting to IP: 66.76.151.30. \| 2023-03-13 08:03:34.258 $IQX Daily #5 \| Reloading chart. \| 2023-03-13 08:03:34.296 $VIX Daily #6 \| Reloading chart. \| 2023-03-13 08:03:34.340 ESH23 [CB] Rev. 6t #13 \| Reloading chart. \| 2023-03-13 08:03:34.350 ESH23 [CB] Rev. 6t #13 \| Waiting for historical downloads to complete with the IDs: 1, \| 2023-03-13 08:03:34.362 ESH23 Daily #14 \| Reloading chart. \| 2023-03-13 08:03:34.405 ESH23 [CB] 5 Min #7 \| Reloading chart. \| 2023-03-13 08:03:34.437 ESH23 [CB] 5 Min #7 \| Waiting for historical downloads to complete with the IDs: 1, \| 2023-03-13 08:03:34.449 ESH23 [CB] 3 Min #11 \| Reloading chart. \| 2023-03-13 08:03:34.486 ESH23 [CB] 3 Min #11 \| Waiting for historical downloads to complete with the IDs: 1, \| 2023-03-13 08:03:34.498 ESH23 [CB] 3 Min #22 \| Reloading chart. \| 2023-03-13 08:03:34.525 ESH23 [CB] 3 Min #22 \| Waiting for historical downloads to complete with the IDs: 1, \| 2023-03-13 08:03:34.538 ESH23 [CB] 10 Min #23 \| Reloading chart. \| 2023-03-13 08:03:34.567 ESH23 [CB] 10 Min #23 \| Waiting for historical downloads to complete with the IDs: 1, \| 2023-03-13 08:03:34.579 ESH23 [CB] 15 Min #10 \| Reloading chart. \| 2023-03-13 08:03:34.614 ESH23 [CB] 15 Min #10 \| Waiting for historical downloads to complete with the IDs: 1, \| 2023-03-13 08:03:34.626 ESH23 [CB] 30 Min #16 \| Reloading chart. \| 2023-03-13 08:03:34.651 ESH23 [CB] 30 Min #16 \| Waiting for historical downloads to complete with the IDs: 1, \| 2023-03-13 08:03:34.664 ESH23 [CB] 60 Min #15 \| Reloading chart. \| 2023-03-13 08:03:34.697 ESH23 [CB] 60 Min #15 \| Waiting for historical downloads to complete with the IDs: 1, \| 2023-03-13 08:03:34.710 ESH23 [CB] 120 Min #18 \| Reloading chart. \| 2023-03-13 08:03:34.749 ESH23 [CB] 120 Min #18 \| Waiting for historical downloads to complete with the IDs: 1, \| 2023-03-13 08:03:34.761 ESH23 [CB] 1 Day #19 \| Reloading chart. \| 2023-03-13 08:03:34.799 ESH23 [CB] 1 Day #19 \| Waiting for historical downloads to complete with the IDs: 1, \| 2023-03-13 08:03:34.810 ESZ21 3 Min #2 \| Reloading chart. \| 2023-03-13 08:03:34.820 Files to Open on Startup \| Opening file: As_new_es.cht \| 2023-03-13 08:03:34.861 ESH23 30 Min #10 \| Reloading chart. \| 2023-03-13 08:03:34.974 ESH23 [CB] Rev. 6t #3 \| Reloading chart. \| 2023-03-13 08:03:34.983 ESH23 [CB] Rev. 6t #3 \| Waiting for historical downloads to complete with the IDs: 1, \| 2023-03-13 08:03:34.999 ESH23 [CB] 30 Min #4 \| Reloading chart. \| 2023-03-13 08:03:35.025 ESH23 [CB] 30 Min #4 \| Waiting for historical downloads to complete with the IDs: 1, \| 2023-03-13 08:03:35.037 ESH23 [CB] 5 Sec #5 \| Reloading chart. \| 2023-03-13 08:03:35.056 ESH23 [CB] 5 Sec #5 \| Waiting for historical downloads to complete with the IDs: 1, \| 2023-03-13 08:03:35.068 ESH23 [CB] 15 Min #6 \| Reloading chart. \| 2023-03-13 08:03:35.108 ESH23 [CB] 15 Min #6 \| Waiting for historical downloads to complete with the IDs: 1, \| 2023-03-13 08:03:35.120 ESH23 60 Min #7 \| Reloading chart. \| 2023-03-13 08:03:35.138 ESH23 3 Min #9 \| Reloading chart. \| 2023-03-13 08:03:35.197 ESH23 Daily #8 \| Reloading chart. \| 2023-03-13 08:03:35.224 ESH23 1 Min #11 \| Reloading chart. \| 2023-03-13 08:03:35.274 ESH23 Daily #13 \| Reloading chart. \| 2023-03-13 08:03:35.291 TICK-NYSE 1 Min #12 \| Reloading chart. \| 2023-03-13 08:03:35.325 TICK-NYSE 3 Min #14 \| Reloading chart. \| 2023-03-13 08:03:35.372 ESH23 [CB] Daily #15 \| Reloading chart. \| 2023-03-13 08:03:35.416 ESH23 [CB] Daily #15 \| Waiting for historical downloads to complete with the IDs: 1, \| 2023-03-13 08:03:37.986 ESH23 [CB] 3 Min #16 \| Reloading chart. \| 2023-03-13 08:03:37.992 ESH23 [CB] 3 Min #16 \| Waiting for historical downloads to complete with the IDs: 1, \| 2023-03-13 08:03:38.008 ESH23 30 Min #17 \| Reloading chart. \| 2023-03-13 08:03:38.027 ESH23 [CB] 3 Min #18 \| Reloading chart. \| 2023-03-13 08:03:38.036 ESH23 [CB] 3 Min #18 \| Waiting for historical downloads to complete with the IDs: 1, \| 2023-03-13 08:03:38.048 ESH23 1 Min #20 \| Reloading chart. \| 2023-03-13 08:03:38.061 ESH23 [CB] 3 Min #1 \| Reloading chart. \| 2023-03-13 08:03:38.119 ESH23 [CB] 3 Min #1 \| Waiting for historical downloads to complete with the IDs: 1, \| 2023-03-13 08:03:38.135 ESH23 12 Sec #19 \| Reloading chart. \| 2023-03-13 08:03:38.147 ESH23 [C] 1 Day #2 \| Reloading chart. \| 2023-03-13 08:03:38.181 ESH23 0.25 Range #22 \| Reloading chart. \| 2023-03-13 08:03:39.002 ESH23 #21 \| Reloading chart. \| 2023-03-13 08:03:39.800 ESH23 #21 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2023-03-13 08:03:39.800 Using symbol data fast lookup vector \| 2023-03-13 08:03:39.836 HD Request # 1 \| Downloading Historical Daily chart data for ESH23. Starting date: 2023-03-08. Service: oec \| 2023-03-13 08:03:39.838 $SPX 1 Min #1 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\$SPX.scid \| 2023-03-13 08:03:39.839 $VIX Daily #6 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\$VIX.dly \| 2023-03-13 08:03:39.845 GAIN Capital FIX Trading: Connected to FIX server. \| 2023-03-13 08:03:39.846 Starting DelayedDownloadMonitoringTimer \| 2023-03-13 08:03:40.647 Starting HDTimeoutTimer \| 2023-03-13 08:03:40.647 Added historical Intraday data request for $SPX to the queue. \| 2023-03-13 08:03:40.648 Intraday data recording state for symbol $SPX is set to download 'Pending'. \| 2023-03-13 08:03:40.648 Triggering next historical data download in queue. \| 2023-03-13 08:03:40.648 HD Request # 2 \| Downloading Intraday chart data for $SPX to the file $SPX.scid. Service: cboe.index \| 2023-03-13 08:03:40.648 HD Request # 2 \| Download start date-time: 2022-09-08 08:03:40.000000. File last date-time: 00:00:00.000000 \| 2023-03-13 08:03:40.648 HD Request # 2 \| Using server: exchangehistdata2.sierracharts.com port 10150 \| 2023-03-13 08:03:40.648 Added historical Daily data request for SPX500 to the queue. \| 2023-03-13 08:03:40.650 Triggering next historical data download in queue. \| 2023-03-13 08:03:40.650 Using Bid/Ask average for last trade price for SPX500 \| 2023-03-13 08:03:40.650 Added historical Daily data request for $IQX to the queue. \| 2023-03-13 08:03:40.651 Triggering next historical data download in queue. \| 2023-03-13 08:03:40.651 Added historical Daily data request for $VIX to the queue. \| 2023-03-13 08:03:40.651 Triggering next historical data download in queue. \| 2023-03-13 08:03:40.651 Socket (3) \| Creating socket. \| 2023-03-13 08:03:40.665 Socket (3) \| New receive buffer size: 5242880 \| 2023-03-13 08:03:40.665 Socket (3) \| Connecting to IP: 8.18.161.135. \| 2023-03-13 08:03:40.665 Added historical Intraday data request for TICK-NYSE to the queue. \| 2023-03-13 08:03:40.696 Intraday data recording state for symbol TICK-NYSE is set to download 'Pending'. \| 2023-03-13 08:03:40.696 Triggering next historical data download in queue. \| 2023-03-13 08:03:40.697 GAIN Capital FIX Trading: Sending the Logon message. LocalCompID=AHarush3097. \| 2023-03-13 08:03:40.748 HD Request # 1 \| Requesting historical Daily data for ESH23 starting at 2023-03-07. SC External HD service. \| 2023-03-13 08:03:40.783 HD Request # 2 \| Setting DTC encoding to Binary VLS \| 2023-03-13 08:03:40.962 HD Request # 2 \| Sending historical data logon request message. \| 2023-03-13 08:03:40.962 HD Request # 1 \| Receiving historical Daily data for ESH23 starting at 2023-03-08. \| 2023-03-13 08:03:41.170 HD Request # 1 \| Writing historical Daily data to the file ESH23.dly. \| 2023-03-13 08:03:41.171 HD Request # 1 \| Bytes received: 241 \| 2023-03-13 08:03:41.173 HD Request # 1 \| Received 4 Daily data records from 2023-03-08 00:00:00 to 2023-03-10 00:00:00 (3.0 days) and wrote 3 records for ESH23 \| 2023-03-13 08:03:41.173 HD Request # 1 \| Completion time: 2s. \| 2023-03-13 08:03:41.173 HD Request # 1 \| Daily data download complete for ESH23. Unique request ID: 1 \| 2023-03-13 08:03:41.173 Removing historical data download ID 1. \| 2023-03-13 08:03:41.173 Triggering next historical data download in queue. \| 2023-03-13 08:03:41.175 HD Request # 3 \| Downloading Historical Daily chart data for MESH23. Starting date: 2023-03-08. Service: oec \| 2023-03-13 08:03:41.177 ESH23 [CB] 30 Min #16 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2023-03-13 08:03:41.178 ESH23 [CB] 30 Min #16 \| Reloading chart. \| 2023-03-13 08:03:41.182 ESH23 [CB] 1 Day #12 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2023-03-13 08:03:41.186 ESH23 [CB] 1 Day #12 \| Reloading chart. \| 2023-03-13 08:03:41.186 ESH23 [CB] 60 Min #15 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2023-03-13 08:03:41.189 ESH23 [CB] 60 Min #15 \| Reloading chart. \| 2023-03-13 08:03:41.191 ESH23 Daily #8 \| Reloading chart. \| 2023-03-13 08:03:41.260 GAIN Capital FIX Trading: (Recv) >> 8=FIX.4.49=58435=A34=149=OEC52=20230313-08:03:4156=AHarush309798=0108=3012004=42CD995CB241BB7BE5EDF796C16D286B271CE0700BFFF1A0E59A506B2A91687026C8B6F7DE21F94840C9F1EF91E43C651824F9C3F65CAE77DF84018F1C89E1D3E683EBE9830B12C7B6B52DF7DF7BD13114DED4AE8F894C931579932922C502547789343EFC820EB8B21B18E013FDD01EB3882F97A25EE8F792575C9E6CA0699C7DEE84B42E0C65B544E99D7E3BCC2AE0D1EC29097C6BB7A0A29E2F4F1E61DC01BF875977127DFFE14D065546995486FF08AEC3DB53CADC74631F86DDF31CDB08F523BB2D7375C2FC3201E73E23BB6719419BD6D191B1BF5095B3E4F8CCDF017D3E5D25B0EDD3025687AF5A97DED8BFCF43FA6CB5131D66361171E4212779C7D110=183 \| 2023-03-13 08:03:41.280 GAIN Capital FIX Trading \| Connected to trading server. \| 2023-03-13 08:03:41.280 GAIN Capital/OEC \| Connecting to market data server prod.gainfutures.com:9301. \| 2023-03-13 08:03:41.280 ESH23 [CB] 120 Min #18 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2023-03-13 08:03:41.281 ESH23 [CB] 120 Min #18 \| Reloading chart. \| 2023-03-13 08:03:41.281 GAIN Capital FAST Data socket (6) \| Creating socket. \| 2023-03-13 08:03:41.286 GAIN Capital FAST Data socket (6) \| New receive buffer size: 5242880 \| 2023-03-13 08:03:41.286 GAIN Capital FAST Data socket (6) \| Connecting to IP: 66.76.151.30. \| 2023-03-13 08:03:41.286 ESH23 Daily #13 \| Reloading chart. \| 2023-03-13 08:03:41.289 ESH23 [CB] 1 Day #19 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2023-03-13 08:03:41.296 ESH23 [CB] 1 Day #19 \| Reloading chart. \| 2023-03-13 08:03:41.297 ESH23 [CB] Rev. 6t #13 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2023-03-13 08:03:41.345 ESH23 [CB] Rev. 6t #13 \| Reloading chart. \| 2023-03-13 08:03:41.346 ESH23 Daily #14 \| Reloading chart. \| 2023-03-13 08:03:41.410 ESH23 [CB] Daily #15 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2023-03-13 08:03:41.413 ESH23 [CB] Daily #15 \| Reloading chart. \| 2023-03-13 08:03:41.419 HD Request # 2 \| Requesting Intraday data. Start date-time: 2022-09-08 08:03:40. Record interval: 0. Symbol: $SPX \| 2023-03-13 08:03:41.570 Socket (3) \| CloseSocket call. \| 2023-03-13 08:03:41.717 Socket (3) \| Shutdown started. Waiting for graceful close. \| 2023-03-13 08:03:41.717 Socket (3) \| Socket gracefully closed by remote side. \| 2023-03-13 08:03:41.868 Socket (3) \| Closed. \| 2023-03-13 08:03:41.868 HD Request # 3 \| Requesting historical Daily data for ETH23 starting at 2023-03-07. SC External HD service. \| 2023-03-13 08:03:42.688 Historical data download thread signaled to stop. \| 2023-03-13 08:03:42.688 HD Request # 2 \| Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for $SPX \| 2023-03-13 08:03:42.688 HD Request # 2 \| Completion time: 2s. \| 2023-03-13 08:03:42.688 HD Request # 2 \| Intraday data download complete for $SPX. Unique request ID: 4 \| 2023-03-13 08:03:42.688 Removing historical data download ID 4. \| 2023-03-13 08:03:42.688 HD Request # 2 \| Enabling Intraday chart updating for symbol. \| 2023-03-13 08:03:42.688 Triggering next historical data download in queue. \| 2023-03-13 08:03:42.688 Historical data for $SPX is delayed because connection to main data feed is not present. Current data will be received upon connection. \| 2023-03-13 08:03:42.688 HD Request # 4 \| Downloading Historical Daily chart data for SPX500. Starting date: 2023-03-09. Service: fxcm \| 2023-03-13 08:03:42.689 HD Request # 4 \| Using server: ds4.sierracharts.com port 10149 \| 2023-03-13 08:03:42.689 Socket (4) \| Creating socket. \| 2023-03-13 08:03:42.697 Socket (4) \| New receive buffer size: 5242880 \| 2023-03-13 08:03:42.697 Socket (4) \| Connecting to IP: 142.215.18.102. \| 2023-03-13 08:03:42.697 ESH23 [CB] 5 Min #7 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2023-03-13 08:03:42.895 ESH23 [CB] 5 Min #7 \| Reloading chart. \| 2023-03-13 08:03:42.896 ESH23 [CB] #8 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2023-03-13 08:03:42.899 ESH23 [CB] #8 \| Reloading chart. \| 2023-03-13 08:03:42.899 ESH23 [CB] 3 Min #11 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2023-03-13 08:03:42.941 ESH23 [CB] 3 Min #11 \| Reloading chart. \| 2023-03-13 08:03:42.941 ESH23 [CB] Rev. 6t #3 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2023-03-13 08:03:42.944 ESH23 [CB] Rev. 6t #3 \| Reloading chart. \| 2023-03-13 08:03:42.946 ESH23 [CB] 3 Min #16 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2023-03-13 08:03:42.950 ESH23 [CB] 3 Min #16 \| Reloading chart. \| 2023-03-13 08:03:42.952 ESH23 [CB] 3 Min #22 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2023-03-13 08:03:42.965 ESH23 [CB] 3 Min #22 \| Reloading chart. \| 2023-03-13 08:03:42.968 ESH23 [CB] 30 Min #4 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2023-03-13 08:03:42.970 ESH23 [CB] 30 Min #4 \| Reloading chart. \| 2023-03-13 08:03:42.981 ESH23 [CB] 3 Min #18 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2023-03-13 08:03:42.984 ESH23 [CB] 3 Min #18 \| Reloading chart. \| 2023-03-13 08:03:42.984 ESH23 [CB] 5 Sec #5 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2023-03-13 08:03:42.990 ESH23 [CB] 5 Sec #5 \| Reloading chart. \| 2023-03-13 08:03:42.992 ESH23 [CB] #20 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2023-03-13 08:03:42.994 ESH23 [CB] #20 \| Reloading chart. \| 2023-03-13 08:03:42.995 ESH23 [CB] 10 Min #23 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2023-03-13 08:03:43.023 ESH23 [CB] 10 Min #23 \| Reloading chart. \| 2023-03-13 08:03:43.023 ESH23 [CB] 3 Min #1 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2023-03-13 08:03:43.026 ESH23 [CB] 3 Min #1 \| Reloading chart. \| 2023-03-13 08:03:43.030 ESH23 [CB] 15 Min #10 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2023-03-13 08:03:43.034 HD Request # 4 \| Setting DTC encoding to Binary VLS \| 2023-03-13 08:03:43.038 HD Request # 4 \| Sending historical data logon request message. \| 2023-03-13 08:03:43.038 ESH23 [CB] 15 Min #10 \| Reloading chart. \| 2023-03-13 08:03:43.042 ESH23 [CB] 15 Min #6 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2023-03-13 08:03:43.046 ESH23 [CB] 15 Min #6 \| Reloading chart. \| 2023-03-13 08:03:43.046 ESH23 [CB] 30 Min #16 \| Reloading chart. \| 2023-03-13 08:03:43.050 HD Request # 3 \| Receiving historical Daily data for MESH23 starting at 2023-03-08. \| 2023-03-13 08:03:43.325 HD Request # 3 \| Writing historical Daily data to the file MESH23.dly. \| 2023-03-13 08:03:43.325 HD Request # 3 \| Bytes received: 243 \| 2023-03-13 08:03:43.327 HD Request # 3 \| Received 4 Daily data records from 2023-03-08 00:00:00 to 2023-03-10 00:00:00 (3.0 days) and wrote 3 records for MESH23 \| 2023-03-13 08:03:43.327 HD Request # 3 \| Completion time: 2s. \| 2023-03-13 08:03:43.327 HD Request # 3 \| Daily data download complete for MESH23. Unique request ID: 3 \| 2023-03-13 08:03:43.327 Removing historical data download ID 3. \| 2023-03-13 08:03:43.328 Triggering next historical data download in queue. \| 2023-03-13 08:03:43.598 HD Request # 5 \| Downloading Historical Daily chart data for $IQX. Starting date: 2023-03-08. Service: sp.index \| 2023-03-13 08:03:43.600 ESH23 [CB] 60 Min #15 \| Reloading chart. \| 2023-03-13 08:03:43.651 ESH23 [CB] 1 Day #12 \| Reloading chart. \| 2023-03-13 08:03:43.714 HD Request # 4 \| Requesting historical Daily data starting at 2023-03-09. \| 2023-03-13 08:03:43.720 ESH23 [CB] 120 Min #18 \| Reloading chart. \| 2023-03-13 08:03:43.793 ESH23 [CB] 1 Day #19 \| Reloading chart. \| 2023-03-13 08:03:43.806 ESH23 [CB] Rev. 6t #13 \| Reloading chart. \| 2023-03-13 08:03:43.819 ESH23 [CB] Daily #15 \| Reloading chart. \| 2023-03-13 08:03:43.832 HD Request # 4 \| Decompressing data. \| 2023-03-13 08:03:43.890 HD Request # 4 \| Receiving historical Daily data for SPX500 starting at 2023-03-09. \| 2023-03-13 08:03:43.908 HD Request # 4 \| Writing historical Daily data to the file SPX500.dly. \| 2023-03-13 08:03:43.909 Socket (4) \| CloseSocket call. \| 2023-03-13 08:03:43.951 Socket (4) \| Shutdown started. Waiting for graceful close. \| 2023-03-13 08:03:43.951 Socket (4) \| Socket gracefully closed by remote side. \| 2023-03-13 08:03:44.120 Socket (4) \| Closed. \| 2023-03-13 08:03:44.120 Historical data download thread signaled to stop. \| 2023-03-13 08:03:51.684 HD Request # 4 \| Received 3 Daily data records from 2023-03-09 00:00:00 to 2023-03-13 00:00:00 (5.0 days) and wrote 3 records for SPX500 \| 2023-03-13 08:03:51.688 HD Request # 4 \| Completion time: 9s. \| 2023-03-13 08:03:51.688 HD Request # 4 \| Daily data download complete for SPX500. Unique request ID: 5 \| 2023-03-13 08:03:51.688 Removing historical data download ID 5. \| 2023-03-13 08:03:51.688 Triggering next historical data download in queue. \| 2023-03-13 08:03:51.731 HD Request # 5 \| Requesting historical Daily data for $IQX starting at 2023-03-07. SC External HD service. \| 2023-03-13 08:03:51.732 HD Request # 6 \| Downloading Intraday chart data for TICK-NYSE to the file TICK-NYSE.scid. Service: statscalc \| 2023-03-13 08:03:52.649 HD Request # 6 \| Download start date-time: 2023-03-10 23:59:59.000000. File last date-time: 2023-03-10 23:59:59.000000 \| 2023-03-13 08:03:52.810 HD Request # 6 \| Using server: ds13-2.sierracharts.com port 10150 \| 2023-03-13 08:03:52.951 Socket (2) \| Creating socket. \| 2023-03-13 08:03:52.953 Socket (2) \| New receive buffer size: 5242880 \| 2023-03-13 08:03:52.953 Socket (2) \| Connecting to IP: 162.251.232.245. \| 2023-03-13 08:03:52.953 GAIN Capital FAST Data socket (6) \| Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2023-03-13 08:03:53.006 * GAIN Capital FAST Data socket (6) \| CloseSocket call. \| 2023-03-13 08:03:53.031 GAIN Capital FAST Data: Socket connection was closed without any logout messages sent or received. \| 2023-03-13 08:03:53.031 GAIN Capital FAST Data socket (0) \| CloseSocket call. \| 2023-03-13 08:03:53.031 GAIN Capital FAST Data socket (6) \| Closed. \| 2023-03-13 08:03:53.031 HD Request # 6 \| Setting DTC encoding to Binary VLS \| 2023-03-13 08:03:53.337 HD Request # 6 \| Sending historical data logon request message. \| 2023-03-13 08:03:53.337 HD Request # 5 \| Receiving historical Daily data for $IQX starting at 2023-03-08. \| 2023-03-13 08:03:53.441 HD Request # 5 \| Writing historical Daily data to the file $IQX.dly. \| 2023-03-13 08:03:53.442 HD Request # 5 \| Bytes received: 199 \| 2023-03-13 08:03:53.467 HD Request # 5 \| Received 4 Daily data records from 2023-03-08 00:00:00 to 2023-03-10 00:00:00 (3.0 days) and wrote 3 records for $IQX \| 2023-03-13 08:03:53.467 HD Request # 5 \| Completion time: 10s. \| 2023-03-13 08:03:53.467 HD Request # 5 \| Daily data download complete for $IQX. Unique request ID: 6 \| 2023-03-13 08:03:53.467 Removing historical data download ID 6. \| 2023-03-13 08:03:53.467 Triggering next historical data download in queue. \| 2023-03-13 08:03:53.676 HD Request # 7 \| Downloading Historical Daily chart data for $VIX. Starting date: 1973-03-12. Service: cboe.index \| 2023-03-13 08:03:53.676 HD Request # 6 \| Requesting Intraday data. Start date-time: 2023-03-10 23:59:59. Record interval: 0. Symbol: TICK-NYSE \| 2023-03-13 08:03:54.160 HD Request # 6 \| Decompressing data. \| 2023-03-13 08:03:54.350 HD Request # 6 \| Receiving Intraday data for TICK-NYSE starting at 2023-03-10 23:59:59.000000 \| 2023-03-13 08:03:54.379 Socket (2) \| CloseSocket call. \| 2023-03-13 08:03:54.390 Socket (2) \| Shutdown started. Waiting for graceful close. \| 2023-03-13 08:03:54.390 Socket (2) \| Socket gracefully closed by remote side. \| 2023-03-13 08:03:54.579 Socket (2) \| Closed. \| 2023-03-13 08:03:54.579 Historical data download thread signaled to stop. \| 2023-03-13 08:03:54.960 HD Request # 6 \| Timestamp of first Intraday data file record written: 2023-03-13 07:59:59.000000. \| 2023-03-13 08:03:55.026 HD Request # 6 \| Received 235 Intraday data records from 2023-03-10 23:59:59.000000 to 2023-03-13 08:03:52.000000 (2.3 days) and wrote 234 records for TICK-NYSE \| 2023-03-13 08:03:55.026 HD Request # 6 \| Completion time: 3s. \| 2023-03-13 08:03:55.128 HD Request # 6 \| Intraday data download complete for TICK-NYSE. Unique request ID: 8 \| 2023-03-13 08:03:55.128 Removing historical data download ID 8. \| 2023-03-13 08:03:55.128 HD Request # 6 \| Enabling Intraday chart updating for symbol. \| 2023-03-13 08:03:55.128 Triggering next historical data download in queue. \| 2023-03-13 08:03:55.230 Historical data for TICK-NYSE is delayed because connection to main data feed is not present. Current data will be received upon connection. \| 2023-03-13 08:03:55.230 HD Request # 7 \| Requesting historical Daily data for $VIX starting at 1973-03-11. SC External HD service. \| 2023-03-13 08:03:55.230 No download requests in the queue to start downloads for. \| 2023-03-13 08:03:55.231 ESH23 [CB] #8 \| Reloading chart. \| 2023-03-13 08:03:55.287 HD Request # 7 \| Error downloading historical Daily data for $VIX. Error: user is not authorized to execute query for one or more of the specified symbols \| 2023-03-13 08:03:56.007 HD Request # 7 \| Received 0 Daily data records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for $VIX \| 2023-03-13 08:03:56.007 HD Request # 7 \| Completion time: 3s. \| 2023-03-13 08:03:56.007 HD Request # 7 \| Daily data download complete for $VIX. Unique request ID: 7 \| 2023-03-13 08:03:56.007 Removing historical data download ID 7. \| 2023-03-13 08:03:56.007 Triggering next historical data download in queue. \| 2023-03-13 08:03:56.007 No download requests in the queue to start downloads for. \| 2023-03-13 08:03:56.922 ESH23 [CB] 5 Min #7 \| Reloading chart. \| 2023-03-13 08:03:57.736 Chart #23 has tagged chart #11 for full recalculation. Chartbook: sp500.cht \| 2023-03-13 08:03:57.878 ESH23 [CB] 3 Min #16 \| Reloading chart. \| 2023-03-13 08:03:57.879 ESH23 [CB] Rev. 6t #3 \| Reloading chart. \| 2023-03-13 08:03:57.892 ESH23 [CB] 3 Min #11 \| Reloading chart. \| 2023-03-13 08:03:57.935 ESH23 [CB] 3 Min #22 \| Reloading chart. \| 2023-03-13 08:03:57.953 ESH23 [CB] 3 Min #18 \| Reloading chart. \| 2023-03-13 08:03:57.975 ESH23 [CB] 30 Min #4 \| Reloading chart. \| 2023-03-13 08:03:58.204 ESH23 [CB] #20 \| Reloading chart. \| 2023-03-13 08:03:58.324 ESH23 [CB] 5 Sec #5 \| Reloading chart. \| 2023-03-13 08:03:58.496 ESH23 [CB] 3 Min #1 \| Reloading chart. \| 2023-03-13 08:03:58.587 ESH23 [CB] 10 Min #23 \| Reloading chart. \| 2023-03-13 08:03:58.607 ESH23 [CB] 15 Min #6 \| Reloading chart. \| 2023-03-13 08:03:58.622 Chart #22 has tagged chart #11 for full recalculation. Chartbook: sp500.cht \| 2023-03-13 08:03:58.715 ESH23 [CB] 15 Min #10 \| Reloading chart. \| 2023-03-13 08:03:58.717 $VIX Daily #6 \| Reloading chart. \| 2023-03-13 08:03:58.744 $VIX Daily #6 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\$VIX.dly \| 2023-03-13 08:03:58.859 SPX500[M] Weekly #3 \| Reloading chart. \| 2023-03-13 08:03:59.040 $IQX Daily #5 \| Reloading chart. \| 2023-03-13 08:03:59.288 Chart #10 has tagged chart #11 for full recalculation. Chartbook: sp500.cht \| 2023-03-13 08:03:59.747 Chart #12 has tagged chart #11 for full recalculation. Chartbook: As_new_es.cht \| 2023-03-13 08:04:00.121 Chart #7 has tagged chart #11 for full recalculation. Chartbook: sp500.cht \| 2023-03-13 08:04:00.241 Chart #23 has tagged chart #11 for full recalculation. Chartbook: sp500.cht \| 2023-03-13 08:04:09.176 Service connection timed out. Will disconnect and retry. \| 2023-03-13 08:04:34.149 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2023-03-13 08:04:34.149 Select 'File >> Disconnect' to prevent further connection attempts. \| 2023-03-13 08:04:34.149 Canceling queued historical data download request for MESH23 Intraday data. \| 2023-03-13 08:04:34.165 Removing historical data download ID 2. \| 2023-03-13 08:04:34.165 GAIN Capital FIX Trading: DisconnectFIX called. \| 2023-03-13 08:04:34.165 GAIN Capital FIX Trading: Sending a Logout message. \| 2023-03-13 08:04:34.165 GAIN Capital FIX Trading: (Send) > 8=FIX.4.49=58435=A34=149=OEC52=20230313-08:04:3856=AHarush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| 2023-03-13 08:04:38.099 GAIN Capital FIX Trading \| Connected to trading server. \| 2023-03-13 08:04:38.099 GAIN Capital/OEC \| Connecting to market data server prod.gainfutures.com:9301. \| 2023-03-13 08:04:38.099 GAIN Capital FAST Data socket (3) \| Creating socket. \| 2023-03-13 08:04:38.100 GAIN Capital FAST Data socket (3) \| New receive buffer size: 5242880 \| 2023-03-13 08:04:38.100 GAIN Capital FAST Data socket (3) \| Connecting to IP: 66.76.151.30. \| 2023-03-13 08:04:38.100 GAIN Capital FAST Data socket (3) \| Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2023-03-13 08:04:49.754 * GAIN Capital FAST Data socket (3) \| CloseSocket call. \| 2023-03-13 08:04:49.754 GAIN Capital FAST Data: Socket connection was closed without any logout messages sent or received. \| 2023-03-13 08:04:49.754 GAIN Capital FAST Data socket (0) \| CloseSocket call. \| 2023-03-13 08:04:49.754 GAIN Capital FAST Data socket (3) \| Closed. \| 2023-03-13 08:04:49.754 ESH23 [CB] 3 Min #11 \| Performing a full recalculation because it has been tagged. Chartbook: sp500.cht \| 2023-03-13 08:05:13.510 Chart #2 has tagged chart #1 for full recalculation. Chartbook: As_new_es.cht \| 2023-03-13 08:05:31.074 ESH23 [CB] 3 Min #1 \| Performing a full recalculation because it has been tagged. Chartbook: As_new_es.cht \| 2023-03-13 08:05:31.120 ESH23 1 Min #11 \| Performing a full recalculation because it has been tagged. Chartbook: As_new_es.cht \| 2023-03-13 08:05:31.326 Service connection timed out. Will disconnect and retry. \| 2023-03-13 08:05:37.155 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2023-03-13 08:05:37.155 Select 'File >> Disconnect' to prevent further connection attempts. \| 2023-03-13 08:05:37.155 GAIN Capital FIX Trading: DisconnectFIX called. \| 2023-03-13 08:05:37.171 GAIN Capital FIX Trading: Sending a Logout message. \| 2023-03-13 08:05:37.171 GAIN Capital FIX Trading: (Send) > 8=FIX.4.49=58435=A34=149=OEC52=20230313-08:05:4156=AHarush309798=0108=3012004=567AFA99D57CEEB345619767FB50E9AB25E192112D8EFCA867A0B7D54FFAB19CF5E2F4723ACD559BA6E346FA8102ECE48713F6898AD9043772334C295D861BB45D64FB721C60661B7EFF40835C4EEAA9647A4ABE7490C4EB8733796B31B2802091DA7B19222D93260DA21B4AE6C8BCD0C02A0633ACD7467BD6A388092C83FD9906A3023C7FF38046BB6C6297CC2A3AE569025B7287E3A927D1227A7BE074C5360A6C7B216A78D26541AF48B75D937662A64711B6DCF86010EDA85255B5FEEAA845EE89049E0890182494C807F406BB3AC80A9B1ADA68F9E67CBCEABE2A4BF3088403A43743E2691B0459EB0FF596C8F74376254A76067AEE49CCD1E1F90B3C1210=160 \| 2023-03-13 08:05:41.104 GAIN Capital FIX Trading \| Connected to trading server. \| 2023-03-13 08:05:41.104 GAIN Capital/OEC \| Connecting to market data server prod.gainfutures.com:9301. \| 2023-03-13 08:05:41.104 GAIN Capital FAST Data socket (5) \| Creating socket. \| 2023-03-13 08:05:41.105 GAIN Capital FAST Data socket (5) \| New receive buffer size: 5242880 \| 2023-03-13 08:05:41.106 GAIN Capital FAST Data socket (5) \| Connecting to IP: 66.76.151.30. \| 2023-03-13 08:05:41.106 Sending of the Message Log is completed. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm \| 2023-03-13 08:05:41.347 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) \| CloseSocket call. \| 2023-03-13 08:05:41.587 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) \| Shutdown started. Waiting for graceful close. \| 2023-03-13 08:05:41.587 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) \| Socket gracefully closed by remote side. \| 2023-03-13 08:05:41.694 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) \| Closed. \| 2023-03-13 08:05:41.696 GAIN Capital FAST Data socket (5) \| Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2023-03-13 08:05:52.845 * GAIN Capital FAST Data socket (5) \| CloseSocket call. \| 2023-03-13 08:05:52.845 GAIN Capital FAST Data: Socket connection was closed without any logout messages sent or received. \| 2023-03-13 08:05:52.845 GAIN Capital FAST Data socket (0) \| CloseSocket call. \| 2023-03-13 08:05:52.845 GAIN Capital FAST Data socket (5) \| Closed. \| 2023-03-13 08:05:52.846 Service connection timed out. Will disconnect and retry. \| 2023-03-13 08:06:40.175 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2023-03-13 08:06:40.175 Select 'File >> Disconnect' to prevent further connection attempts. \| 2023-03-13 08:06:40.175 GAIN Capital FIX Trading: DisconnectFIX called. \| 2023-03-13 08:06:40.197 GAIN Capital FIX Trading: Sending a Logout message. \| 2023-03-13 08:06:40.197 GAIN Capital FIX Trading: (Send) > 8=FIX.4.49=58435=A34=149=OEC52=20230313-08:06:4456=AHarush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| 2023-03-13 08:06:44.174 GAIN Capital FIX Trading \| Connected to trading server. \| 2023-03-13 08:06:44.174 GAIN Capital/OEC \| Connecting to market data server prod.gainfutures.com:9301. \| 2023-03-13 08:06:44.174 GAIN Capital FAST Data socket (5) \| Creating socket. \| 2023-03-13 08:06:44.176 GAIN Capital FAST Data socket (5) \| New receive buffer size: 5242880 \| 2023-03-13 08:06:44.176 GAIN Capital FAST Data socket (5) \| Connecting to IP: 66.76.151.30. \| 2023-03-13 08:06:44.176 GAIN Capital FIX Trading socket (1) \| Timed out waiting for shutdown. Performing an immediate socket close. \| 2023-03-13 08:06:51.453 GAIN Capital FIX Trading socket (1) \| Closed. \| 2023-03-13 08:06:51.453 GAIN Capital FAST Data socket (5) \| Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2023-03-13 08:06:55.660 * GAIN Capital FAST Data socket (5) \| CloseSocket call. \| 2023-03-13 08:06:55.660 GAIN Capital FAST Data: Socket connection was closed without any logout messages sent or received. \| 2023-03-13 08:06:55.660 GAIN Capital FAST Data socket (0) \| CloseSocket call. \| 2023-03-13 08:06:55.660 GAIN Capital FAST Data socket (5) \| Closed. \| 2023-03-13 08:06:55.660

[2023-03-13 14:13:50] #2 [Go To First Post]
Sierra_Chart Engineering - Posts: 14110
We cannot help with Gain Capital connection problems. That service has been discontinued by Sierra Chart many months ago. We have set your account to access Service Package 12 at no cost for 30 days. You will need to follow the instructions here to set up the Denali Exchange Data Feed: Denali Exchange Data Feed: Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges Activate the exchanges that you require. Follow these instructions below: ---- To access historical and streaming market data independent from your Trading service. Follow these instructions. Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) You can then use the data provided by Sierra Chart independent of your trading service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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