Support Board

Date/Time: Sat, 27 Apr 2024 19:43:48 +0000

Post From: error connecting to gain capital servers

[2023-03-13 14:13:50] Link To Thread - Link To Post [Go To First Post]
Sierra_Chart Engineering - Posts: 14110
We cannot help with Gain Capital connection problems. That service has been discontinued by Sierra Chart many months ago. We have set your account to access Service Package 12 at no cost for 30 days. You will need to follow the instructions here to set up the Denali Exchange Data Feed: Denali Exchange Data Feed: Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges Activate the exchanges that you require. Follow these instructions below: ---- To access historical and streaming market data independent from your Trading service. Follow these instructions. Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) You can then use the data provided by Sierra Chart independent of your trading service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing