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Date/Time: Wed, 17 Jul 2024 09:18:02 +0000



URGENT : Pulling/Stacking and DOM data ceased after SMS/email alerts issue

View Count: 441

[2023-01-10 17:41:43]
Rickty - Posts: 35
Sierra Charts Support,

I just lost the data feed for all pulling/stacking data, as well as DOM data after a restart that followed my testing of an alert that inadvertently exceeded email message limits, and also sent me ~100 SMS messages (which I funded). I'm still sorting through how that happened, but I am alarmed to see that after restarting SC and the Windows server I run it on that I no longer receive any pulling/stacking or DOM data.

Did I cause this with the messaging issue above? If so, I understand why that needs to be better managed, and how can this pulling/stacking/DOM data issue be remedied? Please advise ASAP. Thank you.
[2023-01-10 17:54:20]
John - SC Support - Posts: 33075
There is no connection between the Alerts/Email/SMS and the data.

Everything looks fine for your data setup.

What is one symbol for which you are having this issue?

And then get us your Message Log by following these instructions:

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
Support Board Posting Information: How to Post Your Message Log (Required In Some Cases)

We will then determine what the problem is.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-01-10 18:15:46]
Rickty - Posts: 35
Hi John,

Thank you for your quick reply.

One of many symbols having this issue: ESH23-CME

I accidentally cleared the log, but restarted the datafeed and followed the directions to copy the entire log (what's there, anyway) and here that is:

Software version: 2457 64-bit | 2023-01-10 12:02:08.972
Primary Thread ID: 8384 | 2023-01-10 12:02:08.972
Usage end date: 2023-01-28 | 2023-01-10 12:02:08.972
Enabled for: Advanced Features 2. | 2023-01-10 12:02:08.972
Enabled for: Sierra Chart Historical Data Service. | 2023-01-10 12:02:08.972
Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2023-01-10 12:02:08.972
Enabled for: Denali Real-Time Exchange Data Feed. | 2023-01-10 12:02:08.972
Enabled for: Delayed Denali Exchange Data Feed. | 2023-01-10 12:02:08.972
Enabled for exchange: U.S. Equities (NYSE, NASDAQ, AMEX) | 2023-01-10 12:02:08.972
Enabled for exchange: Hong Kong Futures Exchange with Market Depth | 2023-01-10 12:02:08.972
Enabled for exchange: Euronext Equities Delayed | 2023-01-10 12:02:08.972
Enabled for exchange2: CME | 2023-01-10 12:02:08.972
Enabled for exchange2: fairx_exchange.data | 2023-01-10 12:02:08.972
Allow Support for Sierra Chart Data Feeds is enabled. | 2023-01-10 12:02:08.972
Current selected Data/Trading service: SC Data - All Services | 2023-01-10 12:02:08.972
Custom symbol settings values: enabled | 2023-01-10 12:02:08.972
Chart Update Interval: 500 | 2023-01-10 12:02:08.972
Intraday Data Storage Time Unit: 0 | 2023-01-10 12:02:08.972
Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2023-01-10 12:02:08.972
2023-01-10 18:02:08 Local computer time in UTC | 2023-01-10 12:02:08.972
2023-01-10 12:02:08 Local computer time in SC Time Zone | 2023-01-10 12:02:08.972
2023-01-10 17:07:41 Server time in UTC | 2023-01-10 12:02:08.972
Local computer UTC time and Server UTC time difference: 1 seconds. | 2023-01-10 12:02:08.972
Program path: C:\SierraChart\ | 2023-01-10 12:02:08.972
Data Files path: C:\SierraChart\Data\ | 2023-01-10 12:02:08.972
OS Version Number: 10.0 | 2023-01-10 12:02:08.973
Locale Setting: C | 2023-01-10 12:02:08.973
DLLs: BreathBubbles2.0_64.dll, CandleTaper_64.dll, CustomDeltaGraph_64.dll, CustomZScore_64.dll, DivergenceDetector_64.dll, DynamicStopLoss_64.dll, EndedAuction_64.dll, ExahustionDetector_64.dll, Icebergs(free)_64.dll, JoboPinch_64.dll, LinearRegressionLocation_64.dll, MarketDepthLevelsSummary_64.dll, MarketDepthToSG_64.dll, OrderBook_PullingStacking_Study_64 levels.dll, OrderBook_PullingStacking_Study_64 v2.dll, OrderBook_PullingStacking_Study_64 v3.dll, OrderBook_PullingStacking_Study_64.dll, PivotLine_64.dll, PoorStructure_64.dll | 2023-01-10 12:02:08.974
Allowed protected custom studies: Pit - Candle Taper, Pit - Divergence Detector, Pit - Dynamic Stop Loss, Pit - Ended Auction, Pit - Exahustion Detector, Pit - Icebergs(free), Pit - Jobo Pinch, Pit - Linear Regression Location, Pit - Pivot Line, Pit - Poor Structure, Pit - Previous References, Pit - Price Tick Divergence, Pit - Profile Periods, Pit - Profile Value, Pit - Reconstructed Tape, Pit - Statistics Bubbles, Pit - Tick Statistics, Pit - Volume Comparison, Pit - Volume Ticker Comparison, T29 Alerts, T29 Auto-Trader 1 | 2023-01-10 12:02:08.974
Crash reporter started: true | 2023-01-10 12:02:08.974

NQH23-CME [CB][M] 2.50 Range #5 | Reloading chart. | 2023-01-10 12:02:28.026
Loading market depth data. | 2023-01-10 12:02:28.501
Loaded depth data records for NQH23-CME 2023-01-09 from 2023-01-09 09:15:00.000000 to 2023-01-09 17:59:59.924000. | 2023-01-10 12:02:32.933
Loaded depth data records for NQH23-CME 2023-01-10 from 2023-01-09 18:00:00.012000 to 2023-01-10 12:02:24.532000. | 2023-01-10 12:02:37.035
The message log has been sent to support. | 2023-01-10 12:04:26.935 *
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Creating socket. Using TLS 1.2. | 2023-01-10 12:04:26.936
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | New receive buffer size: 32768 | 2023-01-10 12:04:26.936
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Connecting to IP: 95.216.233.104. | 2023-01-10 12:04:26.936
Sending of the Message Log is completed. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2023-01-10 12:04:27.490
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | CloseSocket call. | 2023-01-10 12:04:27.773
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Shutdown started. Waiting for graceful close. | 2023-01-10 12:04:27.773
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Socket gracefully closed by remote side. | 2023-01-10 12:04:27.885
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Closed. | 2023-01-10 12:04:27.886
File >> Disconnect selected. | 2023-01-10 12:06:43.006
SC Data - All Services | Waiting for socket receive thread to end | 2023-01-10 12:06:43.020
DTC Client socket (1) | CloseSocket call. | 2023-01-10 12:06:43.021
SC Data - All Services | Disconnected from the server. | 2023-01-10 12:06:43.021
SC DTC Data with Market Depth | Waiting for socket receive thread to end | 2023-01-10 12:06:43.021
DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-01-10 12:06:43.021
DTC Client socket (3) | CloseSocket call. | 2023-01-10 12:06:43.021
SC DTC Data with Market Depth | Disconnected from the server. | 2023-01-10 12:06:43.021
SC DTC Delayed Exchange Data | Waiting for socket receive thread to end | 2023-01-10 12:06:43.021
DTC Client socket (3) | Shutdown started. Waiting for graceful close. | 2023-01-10 12:06:43.021
DTC Client socket (4) | CloseSocket call. | 2023-01-10 12:06:43.021
SC DTC Delayed Exchange Data | Disconnected from the server. | 2023-01-10 12:06:43.021
SC Data - All Services | Disconnected. | 2023-01-10 12:06:43.022
DTC Client socket (4) | Shutdown started. Waiting for graceful close. | 2023-01-10 12:06:43.022

SC Data - All Services | Connected to server complete. | 2023-01-10 12:07:07.544
Triggering next historical data download in queue. | 2023-01-10 12:07:07.545
Triggering next historical data download in queue. | 2023-01-10 12:07:07.545
Triggering next historical data download in queue. | 2023-01-10 12:07:07.545
Triggering next historical data download in queue. | 2023-01-10 12:07:07.545
No download requests in the queue to start downloads for. | 2023-01-10 12:07:07.568
No download requests in the queue to start downloads for. | 2023-01-10 12:07:07.568
No download requests in the queue to start downloads for. | 2023-01-10 12:07:07.568
No download requests in the queue to start downloads for. | 2023-01-10 12:07:07.568
Mapping ESH23-CME to ESH23. Service code: cme | 2023-01-10 12:07:07.885
Using symbol data fast lookup vector | 2023-01-10 12:07:07.885
SC Data - All Services | Starting real-time market data updates for: ESH23-CME (ESH23). ID: 1 Service code: cme | 2023-01-10 12:07:07.885
SC Data - All Services | Connecting to the server ds21.sierracharts.com. Port 443 | 2023-01-10 12:07:07.885
SC Data - All Services | Requesting security definition data for: ESH23-CME (ESH23). ID: 1 | 2023-01-10 12:07:07.885
Requesting market depth updates for: ESH23-CME if supported. | 2023-01-10 12:07:07.885
Separate subscription for market depth updates not supported. ESH23-CME | 2023-01-10 12:07:07.885
Added historical Intraday data request for ESH23-CME to the queue. | 2023-01-10 12:07:07.885
Intraday data recording state for symbol ESH23-CME is set to download 'Pending'. | 2023-01-10 12:07:07.885
Triggering next historical data download in queue. | 2023-01-10 12:07:07.885
Delaying start of download for ESH23-CME. | 2023-01-10 12:07:07.886
DTC Client socket (2) | Creating socket. | 2023-01-10 12:07:07.909
DTC Client socket (2) | New receive buffer size: 5242880 | 2023-01-10 12:07:07.910
DTC Client socket (2) | Connecting to IP: 216.1.90.129. | 2023-01-10 12:07:07.910
SC Data - All Services | Network connection to server complete. | 2023-01-10 12:07:08.026
SC Data - All Services | Starting socket receive thread. | 2023-01-10 12:07:08.026
SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2023-01-10 12:07:08.026
SC Data - All Services | Setting DTC encoding to Binary VLS | 2023-01-10 12:07:08.067
SC Data - All Services | Sending logon request message. | 2023-01-10 12:07:08.067
DTC Client socket (2) | Socket gracefully closed by remote side. | 2023-01-10 12:07:08.104
SC Data - All Services | Received logon response. | 2023-01-10 12:07:08.117
SC Data - All Services | Server Name: RealTime Server. | 2023-01-10 12:07:08.117
SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2023-01-10 12:07:08.117
SC Data - All Services | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2023-01-10 12:07:08.117
SC Data - All Services | Waiting for socket receive thread to end | 2023-01-10 12:07:08.117
DTC Client socket (2) | CloseSocket call. | 2023-01-10 12:07:08.118
SC Data - All Services | Disconnected from the server. | 2023-01-10 12:07:08.118
SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2023-01-10 12:07:08.118
DTC Client socket (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2023-01-10 12:07:08.118
DTC Client socket (2) | Closed. | 2023-01-10 12:07:08.118
Mapping NQH23-CME to NQH23. Service code: cme | 2023-01-10 12:07:08.184
SC Data - All Services | Starting real-time market data updates for: NQH23-CME (NQH23). ID: 2 Service code: cme | 2023-01-10 12:07:08.184
SC Data - All Services | Requesting security definition data for: NQH23-CME (NQH23). ID: 2 | 2023-01-10 12:07:08.184
Requesting market depth updates for: NQH23-CME if supported. | 2023-01-10 12:07:08.184
Separate subscription for market depth updates not supported. NQH23-CME | 2023-01-10 12:07:08.184
Added historical Intraday data request for NQH23-CME to the queue. | 2023-01-10 12:07:08.184
Intraday data recording state for symbol NQH23-CME is set to download 'Pending'. | 2023-01-10 12:07:08.184
Triggering next historical data download in queue. | 2023-01-10 12:07:08.184
SC DTC Data with Market Depth | Starting real-time market data updates for: ETHUSD_PERP_BINANCE. ID: 3 Service code: binance_cryptocurrency.exchange.data | 2023-01-10 12:07:08.305
SC DTC Data with Market Depth | Connecting to the server ds4.sierracharts.com. Port 443 | 2023-01-10 12:07:08.305
SC DTC Data with Market Depth | Requesting security definition data for: ETHUSD_PERP_BINANCE. ID: 3 | 2023-01-10 12:07:08.305
Requesting market depth updates for: ETHUSD_PERP_BINANCE if supported. | 2023-01-10 12:07:08.305
Separate subscription for market depth updates not supported. ETHUSD_PERP_BINANCE | 2023-01-10 12:07:08.305
Added historical Intraday data request for ETHUSD_PERP_BINANCE to the queue. | 2023-01-10 12:07:08.305
Intraday data recording state for symbol ETHUSD_PERP_BINANCE is set to download 'Pending'. | 2023-01-10 12:07:08.305
Triggering next historical data download in queue. | 2023-01-10 12:07:08.305
DTC Client socket (2) | Creating socket. | 2023-01-10 12:07:08.306
SC DTC Data with Market Depth | Starting real-time market data updates for: BTCUSD_PERP_BINANCE. ID: 4 Service code: binance_cryptocurrency.exchange.data | 2023-01-10 12:07:08.306
DTC Client socket (2) | New receive buffer size: 5242880 | 2023-01-10 12:07:08.306
SC DTC Data with Market Depth | Requesting security definition data for: BTCUSD_PERP_BINANCE. ID: 4 | 2023-01-10 12:07:08.306
Requesting market depth updates for: BTCUSD_PERP_BINANCE if supported. | 2023-01-10 12:07:08.306
Separate subscription for market depth updates not supported. BTCUSD_PERP_BINANCE | 2023-01-10 12:07:08.306
DTC Client socket (2) | Connecting to IP: 142.215.18.102. | 2023-01-10 12:07:08.306
Added historical Intraday data request for BTCUSD_PERP_BINANCE to the queue. | 2023-01-10 12:07:08.306
Intraday data recording state for symbol BTCUSD_PERP_BINANCE is set to download 'Pending'. | 2023-01-10 12:07:08.306
Triggering next historical data download in queue. | 2023-01-10 12:07:08.306
SC DTC Data with Market Depth | Network connection to server complete. | 2023-01-10 12:07:08.427
SC DTC Data with Market Depth | Starting socket receive thread. | 2023-01-10 12:07:08.427
SC DTC Data with Market Depth | Sending encoding request to server: Binary VLS. Compression: standard | 2023-01-10 12:07:08.427
SC DTC Data with Market Depth | Setting DTC encoding to Binary VLS | 2023-01-10 12:07:08.459
SC DTC Data with Market Depth | Sending logon request message. | 2023-01-10 12:07:08.459
Mapping TNH23-CBOT to TNH23. Service code: cbot | 2023-01-10 12:07:08.550
SC DTC Delayed Exchange Data | Starting real-time market data updates for: TNH23-CBOT (TNH23). ID: 5 Service code: cbot | 2023-01-10 12:07:08.551
SC DTC Delayed Exchange Data | Connecting to the server ds26.sierracharts.com. Port 10043 | 2023-01-10 12:07:08.551
SC DTC Delayed Exchange Data | Requesting security definition data for: TNH23-CBOT (TNH23). ID: 5 | 2023-01-10 12:07:08.551
Requesting market depth updates for: TNH23-CBOT if supported. | 2023-01-10 12:07:08.551
Separate subscription for market depth updates not supported. TNH23-CBOT | 2023-01-10 12:07:08.551
Added historical Intraday data request for TNH23-CBOT to the queue. | 2023-01-10 12:07:08.551
Intraday data recording state for symbol TNH23-CBOT is set to download 'Pending'. | 2023-01-10 12:07:08.551
Triggering next historical data download in queue. | 2023-01-10 12:07:08.551
DTC Client socket (5) | Creating socket. | 2023-01-10 12:07:08.551
DTC Client socket (5) | New receive buffer size: 5242880 | 2023-01-10 12:07:08.551
DTC Client socket (5) | Connecting to IP: 142.215.17.188. | 2023-01-10 12:07:08.551
SC DTC Data with Market Depth | Starting real-time market data updates for: BTCUSDT_PERP_BINANCE. ID: 6 Service code: binance_cryptocurrency.exchange.data | 2023-01-10 12:07:08.552
SC DTC Data with Market Depth | Requesting security definition data for: BTCUSDT_PERP_BINANCE. ID: 6 | 2023-01-10 12:07:08.552
Requesting market depth updates for: BTCUSDT_PERP_BINANCE if supported. | 2023-01-10 12:07:08.552
Separate subscription for market depth updates not supported. BTCUSDT_PERP_BINANCE | 2023-01-10 12:07:08.552
Added historical Intraday data request for BTCUSDT_PERP_BINANCE to the queue. | 2023-01-10 12:07:08.552
Intraday data recording state for symbol BTCUSDT_PERP_BINANCE is set to download 'Pending'. | 2023-01-10 12:07:08.552
Triggering next historical data download in queue. | 2023-01-10 12:07:08.552
Mapping ZNH23-CBOT to ZNH23. Service code: cbot | 2023-01-10 12:07:08.553
SC DTC Delayed Exchange Data | Starting real-time market data updates for: ZNH23-CBOT (ZNH23). ID: 7 Service code: cbot | 2023-01-10 12:07:08.553
SC DTC Delayed Exchange Data | Requesting security definition data for: ZNH23-CBOT (ZNH23). ID: 7 | 2023-01-10 12:07:08.553
Requesting market depth updates for: ZNH23-CBOT if supported. | 2023-01-10 12:07:08.553
Separate subscription for market depth updates not supported. ZNH23-CBOT | 2023-01-10 12:07:08.553
Added historical Intraday data request for ZNH23-CBOT to the queue. | 2023-01-10 12:07:08.553
Intraday data recording state for symbol ZNH23-CBOT is set to download 'Pending'. | 2023-01-10 12:07:08.553
Triggering next historical data download in queue. | 2023-01-10 12:07:08.553
SC DTC Delayed Exchange Data | Network connection to server complete. | 2023-01-10 12:07:08.559
SC DTC Delayed Exchange Data | Starting socket receive thread. | 2023-01-10 12:07:08.559
SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2023-01-10 12:07:08.560
SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2023-01-10 12:07:08.613
SC DTC Delayed Exchange Data | Sending logon request message. | 2023-01-10 12:07:08.613
SC DTC Data with Market Depth | Received logon response. | 2023-01-10 12:07:09.073
SC DTC Data with Market Depth | Server Name: SC Realtime Server. | 2023-01-10 12:07:09.073
SC DTC Data with Market Depth | Server protocol version: 8. Client protocol version: 8 | 2023-01-10 12:07:09.073
SC DTC Data with Market Depth | Successfully connected. | 2023-01-10 12:07:09.073
SC DTC Data with Market Depth | Trading is not supported. | 2023-01-10 12:07:09.073
SC DTC Data with Market Depth | Restarting real-time data updates for symbol: BTCUSD_PERP_BINANCE. Market Depth data restarted. | 2023-01-10 12:07:09.073
SC DTC Data with Market Depth | Restarting real-time data updates for symbol: BTCUSDT_PERP_BINANCE. Market Depth data restarted. | 2023-01-10 12:07:09.073
SC DTC Data with Market Depth | Restarting real-time data updates for symbol: ETHUSD_PERP_BINANCE. Market Depth data restarted. | 2023-01-10 12:07:09.073
SC DTC Data with Market Depth | Clearing market depth for BTCUSD_PERP_BINANCE | 2023-01-10 12:07:09.188
SC DTC Data with Market Depth | Received security definition for symbol BTCUSD_PERP_BINANCE | 2023-01-10 12:07:09.188
Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\BTCUSD_PERP_BINANCE.2023-01-10.depth | 2023-01-10 12:07:09.189
SC DTC Data with Market Depth | Clearing market depth for BTCUSDT_PERP_BINANCE | 2023-01-10 12:07:09.190
Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\BTCUSDT_PERP_BINANCE.2023-01-10.depth | 2023-01-10 12:07:09.191
SC DTC Data with Market Depth | Received security definition for symbol BTCUSDT_PERP_BINANCE | 2023-01-10 12:07:09.191
SC DTC Data with Market Depth | Clearing market depth for ETHUSD_PERP_BINANCE | 2023-01-10 12:07:09.191
SC DTC Data with Market Depth | Received security definition for symbol ETHUSD_PERP_BINANCE | 2023-01-10 12:07:09.191
Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\ETHUSD_PERP_BINANCE.2023-01-10.depth | 2023-01-10 12:07:09.192
SC DTC Delayed Exchange Data | Received logon response. | 2023-01-10 12:07:09.215
SC DTC Delayed Exchange Data | Server Name: SC Realtime Server. | 2023-01-10 12:07:09.215
SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2023-01-10 12:07:09.215
SC DTC Delayed Exchange Data | Successfully connected. | 2023-01-10 12:07:09.215
SC DTC Delayed Exchange Data | Trading is not supported. | 2023-01-10 12:07:09.215
SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: TNH23-CBOT -> TNH23. Market Depth data restarted. | 2023-01-10 12:07:09.215
SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: ZNH23-CBOT -> ZNH23. Market Depth data restarted. | 2023-01-10 12:07:09.215
SC DTC Delayed Exchange Data | Clearing market depth for TNH23-CBOT | 2023-01-10 12:07:09.308
SC DTC Delayed Exchange Data | Received security definition for symbol TNH23-CBOT | 2023-01-10 12:07:09.308
Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\TNH23-CBOT.2023-01-10.depth | 2023-01-10 12:07:09.309
SC DTC Delayed Exchange Data | Clearing market depth for ZNH23-CBOT | 2023-01-10 12:07:09.309
Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\ZNH23-CBOT.2023-01-10.depth | 2023-01-10 12:07:09.310
SC DTC Delayed Exchange Data | Received security definition for symbol ZNH23-CBOT | 2023-01-10 12:07:09.310
SC Data - All Services | Connecting to the server ds28-2.sierracharts.com. Port 10048 | 2023-01-10 12:07:10.105
DTC Client socket (6) | Creating socket. | 2023-01-10 12:07:10.129
DTC Client socket (6) | New receive buffer size: 5242880 | 2023-01-10 12:07:10.129
DTC Client socket (6) | Connecting to IP: 142.215.18.148. | 2023-01-10 12:07:10.129
SC Data - All Services | Network connection to server complete. | 2023-01-10 12:07:10.137
SC Data - All Services | Starting socket receive thread. | 2023-01-10 12:07:10.137
SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2023-01-10 12:07:10.138
SC Data - All Services | Setting DTC encoding to Binary VLS | 2023-01-10 12:07:10.159
SC Data - All Services | Sending logon request message. | 2023-01-10 12:07:10.159
SC Data - All Services | Received logon response. | 2023-01-10 12:07:10.925
SC Data - All Services | Server Name: SC Realtime Server. | 2023-01-10 12:07:10.925
SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2023-01-10 12:07:10.925
SC Data - All Services | Successfully connected. | 2023-01-10 12:07:10.925
SC Data - All Services | Trading is not supported. | 2023-01-10 12:07:10.925
SC Data - All Services | Restarting real-time data updates for symbol: ESH23-CME -> ESH23. Market Depth data restarted. | 2023-01-10 12:07:10.925
SC Data - All Services | Restarting real-time data updates for symbol: NQH23-CME -> NQH23. Market Depth data restarted. | 2023-01-10 12:07:10.925
SC Data - All Services | Clearing market depth for ESH23-CME | 2023-01-10 12:07:11.020
SC Data - All Services | Received security definition for symbol ESH23-CME | 2023-01-10 12:07:11.020
Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\ESH23-CME.2023-01-10.depth | 2023-01-10 12:07:11.021
SC Data - All Services | Clearing market depth for NQH23-CME | 2023-01-10 12:07:11.021
SC Data - All Services | Received security definition for symbol NQH23-CME | 2023-01-10 12:07:11.021
Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\NQH23-CME.2023-01-10.depth | 2023-01-10 12:07:11.022
HD Request # 12 | Downloading Intraday chart data for ESH23-CME to the file ESH23-CME.scid. Service: cme | 2023-01-10 12:07:16.772
HD Request # 12 | Download start date-time: 2023-01-10 12:06:42.000000. File last date-time: 2023-01-10 12:06:42.883001 | 2023-01-10 12:07:16.773
HD Request # 12 | Using server: ds28.sierracharts.com port 10149 | 2023-01-10 12:07:16.773
Socket (7) | Creating socket. | 2023-01-10 12:07:16.773
Socket (7) | New receive buffer size: 5242880 | 2023-01-10 12:07:16.773
Socket (7) | Connecting to IP: 142.215.18.147. | 2023-01-10 12:07:16.773
HD Request # 12 | Setting DTC encoding to Binary VLS | 2023-01-10 12:07:16.783
HD Request # 12 | Sending historical data logon request message. | 2023-01-10 12:07:16.783
HD Request # 12 | Requesting Intraday data. Start date-time: 2023-01-10 12:06:42. Record interval: 0. Symbol: ESH23 | 2023-01-10 12:07:17.302
HD Request # 12 | Decompressing data. | 2023-01-10 12:07:17.305
HD Request # 12 | Receiving Intraday data for ESH23-CME starting at 2023-01-10 12:06:42.715000 | 2023-01-10 12:07:17.305
Socket (7) | CloseSocket call. | 2023-01-10 12:07:17.306
Socket (7) | Shutdown started. Waiting for graceful close. | 2023-01-10 12:07:17.306
Socket (7) | Socket gracefully closed by remote side. | 2023-01-10 12:07:17.310
Socket (7) | Closed. | 2023-01-10 12:07:17.311
Historical data download thread signaled to stop. | 2023-01-10 12:07:17.406
HD Request # 12 | Timestamp of first Intraday data file record written: 2023-01-10 12:06:42.957000. | 2023-01-10 12:07:17.406
HD Request # 12 | Received 621 Intraday data records from 2023-01-10 12:06:42.715000 to 2023-01-10 12:07:13.332002 (30.6 seconds) and wrote 594 records for ESH23-CME | 2023-01-10 12:07:17.407
HD Request # 12 | Add time&sales data | Remembered last file record date-time: 2023-01-10 18:07:13.332002 | 2023-01-10 12:07:17.407
Added 35 Time and Sales records to Intraday data file for ESH23-CME after download. | 2023-01-10 12:07:17.407
HD Request # 12 | Completion time: 1s. | 2023-01-10 12:07:17.407
HD Request # 12 | Intraday data download complete for ESH23-CME. Unique request ID: 12 | 2023-01-10 12:07:17.407
Removing historical data download ID 12. | 2023-01-10 12:07:17.407
Real-time Intraday chart data file updates started for ESH23-CME | 2023-01-10 12:07:17.407
Intraday chart data file opened for ESH23-CME | 2023-01-10 12:07:17.407
HD Request # 12 | Enabling Intraday chart updating for symbol. | 2023-01-10 12:07:17.407

Triggering next historical data download in queue. | 2023-01-10 12:07:17.407
HD Request # 13 | Downloading Intraday chart data for NQH23-CME to the file NQH23-CME.scid. Service: cme | 2023-01-10 12:07:17.407
HD Request # 13 | Download start date-time: 2023-01-10 12:06:42.000000. File last date-time: 2023-01-10 12:06:42.873002 | 2023-01-10 12:07:17.408
HD Request # 13 | Using server: ds23.sierracharts.com port 10150 | 2023-01-10 12:07:17.408
Socket (7) | Creating socket. | 2023-01-10 12:07:17.409
Socket (7) | New receive buffer size: 5242880 | 2023-01-10 12:07:17.409
Socket (7) | Connecting to IP: 142.215.17.190. | 2023-01-10 12:07:17.409
HD Request # 13 | Setting DTC encoding to Binary VLS | 2023-01-10 12:07:17.427
HD Request # 13 | Sending historical data logon request message. | 2023-01-10 12:07:17.427
HD Request # 13 | Requesting Intraday data. Start date-time: 2023-01-10 12:06:42. Record interval: 0. Symbol: NQH23 | 2023-01-10 12:07:17.959
HD Request # 13 | Decompressing data. | 2023-01-10 12:07:17.963
HD Request # 13 | Receiving Intraday data for NQH23-CME starting at 2023-01-10 12:06:42.423000 | 2023-01-10 12:07:17.965
Socket (7) | CloseSocket call. | 2023-01-10 12:07:17.966
Socket (7) | Shutdown started. Waiting for graceful close. | 2023-01-10 12:07:17.966
Socket (7) | Socket gracefully closed by remote side. | 2023-01-10 12:07:17.970
Socket (7) | Closed. | 2023-01-10 12:07:17.970
Historical data download thread signaled to stop. | 2023-01-10 12:07:17.971
HD Request # 13 | Timestamp of first Intraday data file record written: 2023-01-10 12:06:43.088000. | 2023-01-10 12:07:17.971
HD Request # 13 | Received 378 Intraday data records from 2023-01-10 12:06:42.423000 to 2023-01-10 12:07:15.419000 (33.0 seconds) and wrote 362 records for NQH23-CME | 2023-01-10 12:07:17.972
HD Request # 13 | Add time&sales data | Remembered last file record date-time: 2023-01-10 18:07:15.419000 | 2023-01-10 12:07:17.972
Added 11 Time and Sales records to Intraday data file for NQH23-CME after download. | 2023-01-10 12:07:17.972
HD Request # 13 | Completion time: 0s. | 2023-01-10 12:07:17.972
HD Request # 13 | Intraday data download complete for NQH23-CME. Unique request ID: 13 | 2023-01-10 12:07:17.972
Removing historical data download ID 13. | 2023-01-10 12:07:17.972
Real-time Intraday chart data file updates started for NQH23-CME | 2023-01-10 12:07:17.972
Intraday chart data file opened for NQH23-CME | 2023-01-10 12:07:17.972
HD Request # 13 | Enabling Intraday chart updating for symbol. | 2023-01-10 12:07:17.972

Triggering next historical data download in queue. | 2023-01-10 12:07:17.972
HD Request # 14 | Downloading Intraday chart data for ETHUSD_PERP_BINANCE to the file ETHUSD_PERP_BINANCE.scid. Service: binance_cryptocurrency.exchange.data | 2023-01-10 12:07:17.972
HD Request # 14 | Download start date-time: 2023-01-10 12:06:42.000000. File last date-time: 2023-01-10 12:06:42.449002 | 2023-01-10 12:07:17.973
HD Request # 14 | Using server: ds12.sierracharts.com port 10149 | 2023-01-10 12:07:17.973
Socket (7) | Creating socket. | 2023-01-10 12:07:17.973
Socket (7) | New receive buffer size: 5242880 | 2023-01-10 12:07:17.974
Socket (7) | Connecting to IP: 142.215.18.101. | 2023-01-10 12:07:17.974
HD Request # 14 | Setting DTC encoding to Binary VLS | 2023-01-10 12:07:17.991
HD Request # 14 | Sending historical data logon request message. | 2023-01-10 12:07:17.991
Opened cached Intraday file: C:\SierraChart\Data\ESH23-CME.scid. Thread ID: 8884 | 2023-01-10 12:07:18.184
Opened cached Intraday file: C:\SierraChart\Data\NQH23-CME.scid. Thread ID: 8884 | 2023-01-10 12:07:18.185
HD Request # 14 | Requesting Intraday data. Start date-time: 2023-01-10 12:06:42. Record interval: 0. Symbol: ETHUSD_PERP_BINANCE | 2023-01-10 12:07:18.523
HD Request # 14 | Decompressing data. | 2023-01-10 12:07:18.616
HD Request # 14 | Receiving Intraday data for ETHUSD_PERP_BINANCE starting at 2023-01-10 12:06:42.000000 | 2023-01-10 12:07:18.617
Socket (7) | CloseSocket call. | 2023-01-10 12:07:18.618
Socket (7) | Shutdown started. Waiting for graceful close. | 2023-01-10 12:07:18.619
Socket (7) | Socket gracefully closed by remote side. | 2023-01-10 12:07:18.622
Socket (7) | Closed. | 2023-01-10 12:07:18.622
Historical data download thread signaled to stop. | 2023-01-10 12:07:18.623
HD Request # 14 | Timestamp of first Intraday data file record written: 2023-01-10 12:06:43.000000. | 2023-01-10 12:07:18.623
HD Request # 14 | Received 9 Intraday data records from 2023-01-10 12:06:42.000000 to 2023-01-10 12:07:05.000000 (23.0 seconds) and wrote 8 records for ETHUSD_PERP_BINANCE | 2023-01-10 12:07:18.624
HD Request # 14 | Add time&sales data | Remembered last file record date-time: 2023-01-10 18:07:05.000000 | 2023-01-10 12:07:18.624
HD Request # 14 | Completion time: 1s. | 2023-01-10 12:07:18.624
HD Request # 14 | Intraday data download complete for ETHUSD_PERP_BINANCE. Unique request ID: 14 | 2023-01-10 12:07:18.624
Removing historical data download ID 14. | 2023-01-10 12:07:18.624
Real-time Intraday chart data file updates started for ETHUSD_PERP_BINANCE | 2023-01-10 12:07:18.624
Intraday chart data file opened for ETHUSD_PERP_BINANCE | 2023-01-10 12:07:18.624
HD Request # 14 | Enabling Intraday chart updating for symbol. | 2023-01-10 12:07:18.624

Triggering next historical data download in queue. | 2023-01-10 12:07:18.624
HD Request # 15 | Downloading Intraday chart data for BTCUSD_PERP_BINANCE to the file BTCUSD_PERP_BINANCE.scid. Service: binance_cryptocurrency.exchange.data | 2023-01-10 12:07:18.624
HD Request # 15 | Download start date-time: 2023-01-10 12:06:33.000000. File last date-time: 2023-01-10 12:06:33.116006 | 2023-01-10 12:07:18.625
HD Request # 15 | Using server: ds4.sierracharts.com port 10150 | 2023-01-10 12:07:18.625
Socket (7) | Creating socket. | 2023-01-10 12:07:18.625
Socket (7) | New receive buffer size: 5242880 | 2023-01-10 12:07:18.625
Socket (7) | Connecting to IP: 142.215.18.102. | 2023-01-10 12:07:18.625
HD Request # 15 | Setting DTC encoding to Binary VLS | 2023-01-10 12:07:18.659
HD Request # 15 | Sending historical data logon request message. | 2023-01-10 12:07:18.659
HD Request # 15 | Requesting Intraday data. Start date-time: 2023-01-10 12:06:33. Record interval: 0. Symbol: BTCUSD_PERP_BINANCE | 2023-01-10 12:07:19.200
HD Request # 15 | Decompressing data. | 2023-01-10 12:07:19.206
HD Request # 15 | Receiving Intraday data for BTCUSD_PERP_BINANCE starting at 2023-01-10 12:06:33.000000 | 2023-01-10 12:07:19.207
Socket (7) | CloseSocket call. | 2023-01-10 12:07:19.208
Socket (7) | Shutdown started. Waiting for graceful close. | 2023-01-10 12:07:19.208
Socket (7) | Socket gracefully closed by remote side. | 2023-01-10 12:07:19.210
Socket (7) | Closed. | 2023-01-10 12:07:19.210
Historical data download thread signaled to stop. | 2023-01-10 12:07:19.216
HD Request # 15 | Timestamp of first Intraday data file record written: 2023-01-10 12:06:48.000000. | 2023-01-10 12:07:19.216
HD Request # 15 | Received 4 Intraday data records from 2023-01-10 12:06:33.000000 to 2023-01-10 12:06:51.000000 (18.0 seconds) and wrote 3 records for BTCUSD_PERP_BINANCE | 2023-01-10 12:07:19.217
HD Request # 15 | Add time&sales data | Remembered last file record date-time: 2023-01-10 18:06:51.000000 | 2023-01-10 12:07:19.217
HD Request # 15 | Completion time: 1s. | 2023-01-10 12:07:19.217
HD Request # 15 | Intraday data download complete for BTCUSD_PERP_BINANCE. Unique request ID: 15 | 2023-01-10 12:07:19.217
Removing historical data download ID 15. | 2023-01-10 12:07:19.217
Real-time Intraday chart data file updates started for BTCUSD_PERP_BINANCE | 2023-01-10 12:07:19.217
Intraday chart data file opened for BTCUSD_PERP_BINANCE | 2023-01-10 12:07:19.217
HD Request # 15 | Enabling Intraday chart updating for symbol. | 2023-01-10 12:07:19.217

Triggering next historical data download in queue. | 2023-01-10 12:07:19.217
HD Request # 16 | Downloading Intraday chart data for TNH23-CBOT to the file TNH23-CBOT.scid. Service: cbot | 2023-01-10 12:07:19.217
HD Request # 16 | Download start date-time: 2023-01-10 11:56:28.000000. File last date-time: 2023-01-10 11:56:28.785004 | 2023-01-10 12:07:19.218
HD Request # 16 | Using server: ds26.sierracharts.com port 10149 | 2023-01-10 12:07:19.218
Socket (7) | Creating socket. | 2023-01-10 12:07:19.218
Socket (7) | New receive buffer size: 5242880 | 2023-01-10 12:07:19.218
Socket (7) | Connecting to IP: 142.215.17.188. | 2023-01-10 12:07:19.218
HD Request # 16 | Setting DTC encoding to Binary VLS | 2023-01-10 12:07:19.231
HD Request # 16 | Sending historical data logon request message. | 2023-01-10 12:07:19.231
HD Request # 16 | Requesting Intraday data. Start date-time: 2023-01-10 11:56:28. Record interval: 0. Symbol: TNH23 | 2023-01-10 12:07:19.764
HD Request # 16 | Decompressing data. | 2023-01-10 12:07:19.771
HD Request # 16 | Receiving Intraday data for TNH23-CBOT starting at 2023-01-10 11:56:28.785000 | 2023-01-10 12:07:19.772
Socket (7) | CloseSocket call. | 2023-01-10 12:07:19.773
Socket (7) | Shutdown started. Waiting for graceful close. | 2023-01-10 12:07:19.773
Historical data download thread signaled to stop. | 2023-01-10 12:07:19.775
HD Request # 16 | Timestamp of first Intraday data file record written: 2023-01-10 11:56:47.135000. | 2023-01-10 12:07:19.775
HD Request # 16 | Received 44 Intraday data records from 2023-01-10 11:56:28.785000 to 2023-01-10 11:57:12.977000 (44.2 seconds) and wrote 39 records for TNH23-CBOT | 2023-01-10 12:07:19.776
HD Request # 16 | Add time&sales data | Remembered last file record date-time: 2023-01-10 17:57:12.977000 | 2023-01-10 12:07:19.776
HD Request # 16 | Completion time: 0s. | 2023-01-10 12:07:19.776
HD Request # 16 | Intraday data download complete for TNH23-CBOT. Unique request ID: 16 | 2023-01-10 12:07:19.776
Removing historical data download ID 16. | 2023-01-10 12:07:19.776
Real-time Intraday chart data file updates started for TNH23-CBOT | 2023-01-10 12:07:19.776
Intraday chart data file opened for TNH23-CBOT | 2023-01-10 12:07:19.776
HD Request # 16 | Enabling Intraday chart updating for symbol. | 2023-01-10 12:07:19.776

Triggering next historical data download in queue. | 2023-01-10 12:07:19.776
HD Request # 17 | Downloading Intraday chart data for BTCUSDT_PERP_BINANCE to the file BTCUSDT_PERP_BINANCE.scid. Service: binance_cryptocurrency.exchange.data | 2023-01-10 12:07:19.776
HD Request # 17 | Download start date-time: 2023-01-10 12:06:42.000000. File last date-time: 2023-01-10 12:06:42.630001 | 2023-01-10 12:07:19.777
HD Request # 17 | Using server: ds13-3.sierracharts.com port 10150 | 2023-01-10 12:07:19.777
Socket (7) | Socket gracefully closed by remote side. | 2023-01-10 12:07:19.777
Socket (7) | Closed. | 2023-01-10 12:07:19.777
Socket (8) | Creating socket. | 2023-01-10 12:07:19.778
Socket (8) | New receive buffer size: 5242880 | 2023-01-10 12:07:19.778
Socket (8) | Connecting to IP: 162.251.232.245. | 2023-01-10 12:07:19.778
HD Request # 17 | Setting DTC encoding to Binary VLS | 2023-01-10 12:07:19.888
HD Request # 17 | Sending historical data logon request message. | 2023-01-10 12:07:19.888
Opened cached Intraday file: C:\SierraChart\Data\TNH23-CBOT.scid. Thread ID: 3624 | 2023-01-10 12:07:20.006
HD Request # 17 | Requesting Intraday data. Start date-time: 2023-01-10 12:06:42. Record interval: 0. Symbol: BTCUSDT_PERP_BINANCE | 2023-01-10 12:07:20.576
HD Request # 17 | Decompressing data. | 2023-01-10 12:07:20.630
HD Request # 17 | Receiving Intraday data for BTCUSDT_PERP_BINANCE starting at 2023-01-10 12:06:42.000000 | 2023-01-10 12:07:20.631
Socket (8) | CloseSocket call. | 2023-01-10 12:07:20.632
Socket (8) | Shutdown started. Waiting for graceful close. | 2023-01-10 12:07:20.632
Historical data download thread signaled to stop. | 2023-01-10 12:07:20.647
HD Request # 17 | Timestamp of first Intraday data file record written: 2023-01-10 12:06:43.000000. | 2023-01-10 12:07:20.647
HD Request # 17 | Received 34 Intraday data records from 2023-01-10 12:06:42.000000 to 2023-01-10 12:07:17.000000 (35.0 seconds) and wrote 33 records for BTCUSDT_PERP_BINANCE | 2023-01-10 12:07:20.647
HD Request # 17 | Add time&sales data | Remembered last file record date-time: 2023-01-10 18:07:17.000000 | 2023-01-10 12:07:20.648
Added 14 Time and Sales records to Intraday data file for BTCUSDT_PERP_BINANCE after download. | 2023-01-10 12:07:20.648
HD Request # 17 | Completion time: 1s. | 2023-01-10 12:07:20.648
HD Request # 17 | Intraday data download complete for BTCUSDT_PERP_BINANCE. Unique request ID: 17 | 2023-01-10 12:07:20.648
Removing historical data download ID 17. | 2023-01-10 12:07:20.648
Real-time Intraday chart data file updates started for BTCUSDT_PERP_BINANCE | 2023-01-10 12:07:20.648
Intraday chart data file opened for BTCUSDT_PERP_BINANCE | 2023-01-10 12:07:20.648
HD Request # 17 | Enabling Intraday chart updating for symbol. | 2023-01-10 12:07:20.648

Triggering next historical data download in queue. | 2023-01-10 12:07:20.648
HD Request # 18 | Downloading Intraday chart data for ZNH23-CBOT to the file ZNH23-CBOT.scid. Service: cbot | 2023-01-10 12:07:20.648
HD Request # 18 | Download start date-time: 2023-01-10 11:56:28.000000. File last date-time: 2023-01-10 11:56:28.444002 | 2023-01-10 12:07:20.649
HD Request # 18 | Using server: ds23.sierracharts.com port 10149 | 2023-01-10 12:07:20.649
Socket (7) | Creating socket. | 2023-01-10 12:07:20.649
Socket (7) | New receive buffer size: 5242880 | 2023-01-10 12:07:20.649
Socket (7) | Connecting to IP: 142.215.17.190. | 2023-01-10 12:07:20.649
Socket (8) | Socket gracefully closed by remote side. | 2023-01-10 12:07:20.685
HD Request # 18 | Setting DTC encoding to Binary VLS | 2023-01-10 12:07:20.685
HD Request # 18 | Sending historical data logon request message. | 2023-01-10 12:07:20.685
Socket (8) | Closed. | 2023-01-10 12:07:20.685
HD Request # 18 | Requesting Intraday data. Start date-time: 2023-01-10 11:56:28. Record interval: 0. Symbol: ZNH23 | 2023-01-10 12:07:21.208
HD Request # 18 | Decompressing data. | 2023-01-10 12:07:21.213
HD Request # 18 | Receiving Intraday data for ZNH23-CBOT starting at 2023-01-10 11:56:28.444000 | 2023-01-10 12:07:21.214
Socket (7) | CloseSocket call. | 2023-01-10 12:07:21.215
Socket (7) | Shutdown started. Waiting for graceful close. | 2023-01-10 12:07:21.215
Historical data download thread signaled to stop. | 2023-01-10 12:07:21.215
HD Request # 18 | Timestamp of first Intraday data file record written: 2023-01-10 11:56:36.619000. | 2023-01-10 12:07:21.215
HD Request # 18 | Received 44 Intraday data records from 2023-01-10 11:56:28.444000 to 2023-01-10 11:57:18.213000 (49.8 seconds) and wrote 41 records for ZNH23-CBOT | 2023-01-10 12:07:21.216
HD Request # 18 | Add time&sales data | Remembered last file record date-time: 2023-01-10 17:57:18.213000 | 2023-01-10 12:07:21.216
HD Request # 18 | Completion time: 1s. | 2023-01-10 12:07:21.216
HD Request # 18 | Intraday data download complete for ZNH23-CBOT. Unique request ID: 18 | 2023-01-10 12:07:21.216
Removing historical data download ID 18. | 2023-01-10 12:07:21.216
Real-time Intraday chart data file updates started for ZNH23-CBOT | 2023-01-10 12:07:21.216
Intraday chart data file opened for ZNH23-CBOT | 2023-01-10 12:07:21.216
HD Request # 18 | Enabling Intraday chart updating for symbol. | 2023-01-10 12:07:21.216

Triggering next historical data download in queue. | 2023-01-10 12:07:21.216
No download requests in the queue to start downloads for. | 2023-01-10 12:07:21.216
Socket (7) | Socket gracefully closed by remote side. | 2023-01-10 12:07:21.219
Socket (7) | Closed. | 2023-01-10 12:07:21.219
Opened cached Intraday file: C:\SierraChart\Data\ZNH23-CBOT.scid. Thread ID: 3624 | 2023-01-10 12:07:22.927
Opened cached Intraday file: C:\SierraChart\Data\ETHUSD_PERP_BINANCE.scid. Thread ID: 8884 | 2023-01-10 12:07:23.252
Opened cached Intraday file: C:\SierraChart\Data\BTCUSDT_PERP_BINANCE.scid. Thread ID: 8884 | 2023-01-10 12:07:23.252
NQH23-CME [CB][M] 2.50 Range #5 | Reloading chart. | 2023-01-10 12:07:37.341
Loading market depth data. | 2023-01-10 12:07:37.811
ESH23-CME [CB][M] 0.50 Range #1 | Reloading chart. | 2023-01-10 12:07:40.701
Loading market depth data. | 2023-01-10 12:07:41.583
Loaded depth data records for NQH23-CME 2023-01-09 from 2023-01-09 09:15:00.000000 to 2023-01-09 17:59:59.924000. | 2023-01-10 12:07:43.168
Loaded depth data records for ESH23-CME 2023-01-09 from 2023-01-09 09:15:00.000000 to 2023-01-09 17:59:59.964000. | 2023-01-10 12:07:45.691
Loaded depth data records for NQH23-CME 2023-01-10 from 2023-01-09 18:00:00.012000 to 2023-01-10 12:07:33.345000. | 2023-01-10 12:07:48.382
Loaded depth data records for ESH23-CME 2023-01-10 from 2023-01-09 18:00:00.018000 to 2023-01-10 12:07:36.239000. | 2023-01-10 12:07:49.726
Opened cached Intraday file: C:\SierraChart\Data\BTCUSD_PERP_BINANCE.scid. Thread ID: 8884 | 2023-01-10 12:08:08.799
DTC Client socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2023-01-10 12:09:06.334
DTC Client socket (1) | Closed. | 2023-01-10 12:09:06.334
DTC Client socket (3) | Timed out waiting for shutdown. Performing an immediate socket close. | 2023-01-10 12:09:06.334
DTC Client socket (3) | Closed. | 2023-01-10 12:09:06.334
DTC Client socket (4) | Timed out waiting for shutdown. Performing an immediate socket close. | 2023-01-10 12:09:06.334
DTC Client socket (4) | Closed. | 2023-01-10 12:09:06.334
[2023-01-10 18:46:24]
John - SC Support - Posts: 33075
It looks like you are getting the depth data based on what we see in your log.

Please go through the items at the following link:
File Menu: Not Receiving the Full Number of Market Depth Levels
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-01-10 19:31:55]
Rickty - Posts: 35
I followed these steps:

For ESH23-CME and NQH23-CME I see 100 levels each. My default is set to 0 (all levels) everywhere in SC, though I use different amounts of what is available for different studies.

To clarify on DOM: I see some studies fed by DOM data, but it is the DOM columns on the chart I cannot access any more.

Further, in no chart or study do I have pulling/stacking data. I have custom studies which use this pulling/stacking data and they are all now receiving no data. This is my biggest concern.
[2023-01-10 20:18:08]
Rickty - Posts: 35
Adding to the explanation: when I go to Trade>Customize Chart/Trade DOM Columns I can no longer pull up DOM or pulling/stacking columns. They simply don't appear when added.
[2023-01-10 21:34:26]
Rickty - Posts: 35
May I avail myself of phone support or remote assistance - for which I am very willing to pay extra? I realize support must be very busy and is a valuable resource.

Sierra Charts has my email on file and we have previously communicated via email on a limited basis, so it is easy to reach me there to set this up if possible. Much appreciated.
[2023-01-10 22:47:02]
John - SC Support - Posts: 33075
If you are adding the columns and they are not showing, then that means that you are not setup to have them show, which would be the heart of the issue. If this is on a Chart (so we are dealing with the Chart DOM), then make sure you have either Trade >> Trading Chart DOM On or Show Market Data Columns enabled.

Trading Chart DOM On will also enable the option for Chart Trading Mode On, so if you are not actually wanting to trade from that chart, then use the Show Market Data Columns option.

After one of those is enabled, then you should be able to add your columns, or they may already be present when you enable the option.
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[2023-01-10 23:09:55]
Rickty - Posts: 35
That worked, and pulling/stacking data is now feeding in again. <face palm> <repeat>

Everything worked correctly this morning prior to the alert messaging issue, so I must have really done a number on things.

Thank you, John and SC.

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