Login Page - Create Account

Support Board

Date/Time: Thu, 18 Jul 2024 05:39:25 +0000

Post From: URGENT : Pulling/Stacking and DOM data ceased after SMS/email alerts issue

[2023-01-10 17:41:43]
Rickty - Posts: 35
Sierra Charts Support,

I just lost the data feed for all pulling/stacking data, as well as DOM data after a restart that followed my testing of an alert that inadvertently exceeded email message limits, and also sent me ~100 SMS messages (which I funded). I'm still sorting through how that happened, but I am alarmed to see that after restarting SC and the Windows server I run it on that I no longer receive any pulling/stacking or DOM data.

Did I cause this with the messaging issue above? If so, I understand why that needs to be better managed, and how can this pulling/stacking/DOM data issue be remedied? Please advise ASAP. Thank you.