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Date/Time: Mon, 28 Sep 2020 13:08:49 +0000



TT/AMP intraday historical data - problem??

[2014-06-02 05:21:54]
User13668 - Posts: 250 | Ending Date: 2020-09-30
On the ES there is no intraday historical tick data from when the markets opened on Sunday at 6pm USA ET.

I only start getting tick data from the time I logged on.

I haven't logged in for a few days but intraday tick data has downloaded just fine for all days right up until markets closed on Friday. Just first few hours of Sunday that is the problem.

So live real time data is fine.

PS : same issue with 6E.

Is there an issue with TT's historical intraday data servers?

I have tried deleting all data and reloading - no change.
[2014-06-02 05:45:18]
Sierra Chart Engineering - Posts: 89977 | Ending Date: 2021-04-05
The problem is resolved.

Follow the instructions in help topic 7.1 to re-download the data:
Http://www.sierrachart.com/index.php?l=doc/helpdetails7.html
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2014-06-02 18:10:03]
User13668 - Posts: 250 | Ending Date: 2020-09-30
Is there a problem again.

I just got back (now 2.0pm) to my charts and noticed they had stopped updating at about 10.30am USA ET.

The connection is working but no Live data is displaying.

Tried to fix historical intraday data with help topic 7.1, but no change.

Disconnected and re-connected. I am now getting Live data, but the historical data won't poulate since 10.30am so I get a big price gap between 10.30 and the live feed starting 2.0pm
[2014-06-02 18:18:55]
Sierra Chart Engineering - Posts: 89977 | Ending Date: 2021-04-05
Surprising no one else has said anything.

Obviously the TT FIX adapter is having some problems.

The historical data is now restored.

Follow the instructions in help topic 7.1 to re-download the data:
http://www.sierrachart.com/index.php?l=doc/helpdetails7.html#RetryDownloadDataInChart
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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