Support Board
Date/Time: Mon, 09 Jun 2025 20:42:58 +0000
Trade didn't go through on Sierra's end, but it did on my broker's end
View Count: 546
| [2022-11-30 03:00:29] |
| Martinyan333 - Posts: 27 |
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The order was filled at 10:58:42 am ET for 1 ES contract @ 3975. The order doesn't show up on my trade activity nor was it ever shown as executed on my chart. As you would imagine since the order didn't go through on sierra's end, I didn't think anything of it until I checked my broker and I was in a live position that had gone way past my automatic stop (which didn't register either). How and why did this happen? Let me know if you need anything else from me like screenshot's from broker or sierra, etc Thank you in advance. |
| [2022-11-30 04:21:10] |
| Sierra_Chart Engineering - Posts: 19872 |
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If the order was entered in Sierra Chart you should definitely see activity records for it in the Trade Activity Log: Trade Activity Log: Viewing Historical Trade Activity There should be no reason why that data would be missing. We would not have any explanation for why data would be missing. Unless it were deleted or your system ran out of storage space. But those would be unlikely. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-11-30 04:23:19
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| [2022-11-30 06:30:43] |
| Martinyan333 - Posts: 27 |
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Here is my trade activity, there was clearly something going on with the errors. I don't have a buy execution on my chart but i have a sell for that position that I'm writing about.
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 Trade Activity.PNG / V - Attached On 2022-11-30 06:29:08 UTC - Size: 176.36 KB - 106 views Attachment Deleted. |
| [2022-11-30 06:32:45] |
| Martinyan333 - Posts: 27 |
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Here are 2 screenshots I took, one of my brokers (via Rithmic) order window and one of Sierra's. Both of these were taken at 11:39am ET.
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| unnamed (1).png / V - Attached On 2022-11-30 06:31:40 UTC - Size: 147.79 KB - 121 views unnamed (2).png / V - Attached On 2022-11-30 06:31:45 UTC - Size: 164.93 KB - 118 views |
| [2022-11-30 14:36:43] |
| Sierra_Chart Engineering - Posts: 19872 |
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The order that you have highlighted with order ID 5603 was not responded to by Rithmic. This would have been a Rithmic issue. Or a communication issue. However, even with a communication issue, that issue would clear and then the state of the order would become available. This should not take any longer than about a minute. If you are doing live trading we definitely recommend using Teton order routing: Sierra Chart Teton Futures Order Routing Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-11-30 14:37:26
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| [2022-12-01 03:35:28] |
| Martinyan333 - Posts: 27 |
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Unfortunately Teton is not a viable option for me. I spoke to rithmic/apex and they pointed in your direction saying the error was not on them. Now SC is saying it's a rithmic error. Not sure what to even do now, who's at fault here? |
| [2022-12-01 11:47:13] |
| Sierra_Chart Engineering - Posts: 19872 |
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It is not a Sierra Chart problem at all. An order not acknowledged is not an issue on the Sierra Chart side. That is impossible. It is due to a server issue or a connectivity issue. Sometimes there can be an issue like this. Hopefully it is an uncommon occurrence which we would expect. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-12-01 11:47:36
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| [2022-12-01 16:22:29] |
| Martinyan333 - Posts: 27 |
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It was the first time happening so I really hope it was just a one off. I spoke to Rithmic/Apex's support team and they responded with: "If Sierra Charts is claiming that it's a Rithmic issue, they will need to open a ticket with Rithmic's R|API team to have the issue resolved." |
| [2022-12-01 17:21:06] |
| Sierra_Chart Engineering - Posts: 19872 |
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We would not open a ticket for this. This is not our issue. And most likely was due to a communication problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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