Support Board
Date/Time: Thu, 12 Jun 2025 08:18:10 +0000
Rela time data
View Count: 591
| [2022-11-03 16:19:51] |
| Sarven k. Kalaygian - Posts: 10 |
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I paid $3.5 for cme real data but it still delayed
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| [2022-11-03 17:44:43] |
| John - SC Support - Posts: 40376 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-03 17:48:42] |
| Sarven k. Kalaygian - Posts: 10 |
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Denali Data Feed Exchange(s) have been canceled on your account due to Insufficient account balance for renewal. You can reactivate the recently deactivated exchanges from this page: https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices#RecentlyDeactivatedRecurringServices To add funds to your account, go to: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit If you have already reactivated the Exchange(s), then ignore this message. |
| [2022-11-03 20:46:58] |
| John - SC Support - Posts: 40376 |
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If that was the case when you first posted, then it would explain the situation. When we looked at your account the Full CME Group was activated, therefore we thought there was another issue.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-03 20:59:42] |
| Sarven k. Kalaygian - Posts: 10 |
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im still getting delayed data.
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| [2022-11-03 21:53:00] |
| John - SC Support - Posts: 40376 |
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Then we need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-04 09:43:29] |
| Sierra_Chart Engineering - Posts: 19895 |
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The reason you are not getting real-time data from the CME Group of exchanges is that you activated the Non-Professional exchange fees, but you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement Consider the above solution to avoid this problem in the future. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-04 17:04:05] |
| Sarven k. Kalaygian - Posts: 10 |
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can you give a link please i cant find it
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| [2022-11-04 17:10:18] |
| John - SC Support - Posts: 40376 |
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You need to connect your Sierra Chart to your live trading account. What broker do you have an account with?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-04 17:12:32] |
| Sarven k. Kalaygian - Posts: 10 |
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transact
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| [2022-11-04 17:52:40] |
| John - SC Support - Posts: 40376 |
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We see that your Trading Account Verification is now set to November 30, 2022 so you will be able to get the real-time data from our Denali Exchange Data Feed until that time. Just be aware that TransAct stopped support for Sierra Chat several months ago. So you will not be able to continue to connect to your TransAct account to verify your non-professional standing for the CME Group. If you want to continue to use Sierra Chart for trading, then you will need to change brokers. We recommend a broker that supports our Teton Order Routing Service. You will find the list of brokers that support this service at Step #2 of the Setup Instructions for the Teton Order Routing Service here: Sierra Chart Teton Futures Order Routing: Setup Instructions If you want to use Sierra Chart just for charting, then you will still need to have a trading account you can use to verify your non-professional status for the CME Group. We recommend the solution outlined at the following link: Easy Solution to CME Funded Trading Account Requirement For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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