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Date/Time: Tue, 06 Dec 2022 07:23:34 +0000



I can not update!

View Count: 217

[2022-10-05 21:09:25]
User108250 - Posts: 15
I can not update the software!
Also, I only can see Charts of the ES, and I can not load charts for any other symbols!
Also, if you can advice if I have the right setup of Data feeds?

Thanks
[2022-10-05 21:53:49]
John - SC Support - Posts: 20340
First, what error are you getting when you try to update the software? If you are getting an "Access is Denied" message, then refer to the following:
Software Download: Resolving 'Access is Denied' Errors

Another option in terms of updating is to use the Zip installer. Refer to the following:
Software Download: Sierra_Chart Zip Installer

---

Second, with regards to the data, you are setup to get real-time data for the full CME Group. Are you trying to get data for instruments from another exchange (such as U.S. Stocks, or ICE, or EUREX)?

Also, are you using the correct symbols? Are you trying to open the chart using the Find Symbol window to ensure you are selecting the right symbol based on what your trading service is set to?

---

Third, the only issue with your data feed setup is that you have the Sierra Chart Exchange Data Feed enabled, but you do not have any exchanges active. If you want to use data from the Sierra Chart Exchange Data Feed, then activate the appropriate exchange at the following link:
https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures#Exchanges

Otherwise, you will want to deactivate the Connection so you are not continuing to pay the connection fee. You can Deactivate it at the following link:
https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures&UserID=186841#DataConnections
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-10-07 08:41:07]
User108250 - Posts: 15
First, The Message I am getting when I am trying to download the current version and update the software is: "Maximum number of retries encountered. Refer to log. Download canceled. Press 'Install' to retry."

Second, I am not trying to get data for any instruments from any other exchange I am not subscribing to! As I mentioned before, my charts is loading smoothly only for the "ES" and it does load very slow, or not loading at all for any other symbol like the "NQ", "RTY", "CL", and "GC". and I am sure that I am using the correct symbols as they are all listed in my "QuoteBoard".

Third, right now to trade and to route my orders through my AMP brokerage account, I am still connecting to "CQG WebAPI", while I am getting my data from you, which is costing me more than what I used to, when I was 100% with CQG for both routing and DATA, and as you just told me that I had to activate more exchanges for extra fees. So, I am not sure if the setup I have right now is the right setup, and if there is a better way to save some money!

Also, I am not sure if my orders including "Target" and "Stop Loss" orders are software based, or server based orders, since I heard that server based orders are safer just in case I lose internet connection or electricity while I am having an open trade! So please advise on how I can verify that? Thanks
[2022-10-07 15:20:37]
John - SC Support - Posts: 20340
With regards to the update, we need for you to try the update again, but when it is finished select the button in the upper right for Send Log to Support. Then let us know in this thread that you have done this.

Please give us one of the symbols, exactly as it is typed in for the chart, for one of the instruments for which you are having an issue.

With regards to using our Denali data versus CQG - we do not support CQG data for the CME Group and EUREX. Therefore, you do need to get the data from us. And your setup looks fine. You have the Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for nonprofessional Trading accounts. If you do not need the Market Depth data, or if you only need it for 1 or 2 of the 4 exchanges, then you could save some money by activating the Top of Book exchanges for the ones for which you do not need the Market Depth and activating the with Market Depth exchange for the one (or two) that you need market depth data for.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-10-08 03:55:39]
User108250 - Posts: 15
Hi, I was able to update the software today.

Also, one of the symbols the charts are not loading and I have a major issue with is: F.US.ENQZ22

Thanks
[2022-10-08 20:29:53]
Sierra_Chart Engineering - Posts: 5500
Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download".

After about a minute provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-10-11 04:43:44]
User108250 - Posts: 15
Software version: 2443 64-bit | 2022-10-10 21:37:22.885
Primary Thread ID: 16836 | 2022-10-10 21:37:22.885
Usage end date: 2022-11-05 | 2022-10-10 21:37:22.885
Enabled for: Advanced Features 2. | 2022-10-10 21:37:22.885
Enabled for: Sierra Chart Historical Data Service. | 2022-10-10 21:37:22.885
Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2022-10-10 21:37:22.885
Enabled for: Denali Real-Time Exchange Data Feed. | 2022-10-10 21:37:22.885
Enabled for: Delayed Denali Exchange Data Feed. | 2022-10-10 21:37:22.885
Enabled for exchange: S&P Indices | 2022-10-10 21:37:22.885
Enabled for exchange: CBOE Indices | 2022-10-10 21:37:22.885
Enabled for exchange: Euronext Equities Delayed | 2022-10-10 21:37:22.885
Enabled for exchange2: CME (Trading Account Required) | 2022-10-10 21:37:22.885
Enabled for exchange2: CBOT (Trading Account Required) | 2022-10-10 21:37:22.885
Enabled for exchange2: COMEX (Trading Account Required) | 2022-10-10 21:37:22.885
Enabled for exchange2: NYMEX (Trading Account Required) | 2022-10-10 21:37:22.885
Enabled for exchange2: fairx_exchange.data | 2022-10-10 21:37:22.885
Allow Support for Sierra Chart Data Feeds is enabled. | 2022-10-10 21:37:22.885
Current selected Data/Trading service: CQG WebAPI | 2022-10-10 21:37:22.885
Custom symbol settings values: disabled | 2022-10-10 21:37:22.885
Chart Update Interval: 500 | 2022-10-10 21:37:22.885
Intraday Data Storage Time Unit: 0 | 2022-10-10 21:37:22.885
Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-10-10 21:37:22.885
2022-10-11 04:37:22 Local computer time in UTC | 2022-10-10 21:37:22.885
2022-10-10 21:37:22 Local computer time in SC Time Zone | 2022-10-10 21:37:22.885
2022-10-11 01:42:59 Server time in UTC | 2022-10-10 21:37:22.885
Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-10-10 21:37:22.885
Program path: C:\SierraChart\ | 2022-10-10 21:37:22.885
Data Files path: C:\SierraChart\Data\ | 2022-10-10 21:37:22.885
OS Version Number: 10.0 | 2022-10-10 21:37:22.886
Locale Setting: C | 2022-10-10 21:37:22.886
DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2022-10-10 21:37:22.886
Allowed protected custom studies: | 2022-10-10 21:37:22.886
Crash reporter started: true | 2022-10-10 21:37:22.886

Added historical Intraday data request for F.US.EPZ22 to the queue. | 2022-10-10 21:38:27.448
Intraday data recording state for symbol F.US.EPZ22 is set to download 'Pending'. | 2022-10-10 21:38:27.448
Triggering next historical data download in queue. | 2022-10-10 21:38:27.448
HD Request # 6 | Downloading Intraday chart data for F.US.EPZ22 to the file F.US.EPZ22.scid. Service: cme | 2022-10-10 21:38:27.448
Reloading all charts with filename: F.US.EPZ22.scid | 2022-10-10 21:38:27.553
HD Request # 6 | Download start date-time: 2020-01-14 20:38:27.000000. File last date-time: 00:00:00.000000 | 2022-10-10 21:38:27.553
HD Request # 6 | Using server: ds26.sierracharts.com port 10150 | 2022-10-10 21:38:27.553
Socket (3) | Creating socket. | 2022-10-10 21:38:27.575
Socket (3) | New receive buffer size: 5242880 | 2022-10-10 21:38:27.575
Socket (3) | Connecting to IP: 142.215.18.107. | 2022-10-10 21:38:27.575
F.US.EPZ22[M] #1 | Reloading chart. | 2022-10-10 21:38:27.687
F.US.EPZ22[M] #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-10-10 21:38:27.692
Chart #1 has tagged chart #10 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-10-10 21:38:27.699
F.US.EPZ22[M] 30 Min #3 | Reloading chart. | 2022-10-10 21:38:27.699
F.US.EPZ22[M] 30 Min #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.EPZ22.scid | 2022-10-10 21:38:27.714
F.US.EPZ22[M] 240 Min #5 | Reloading chart. | 2022-10-10 21:38:27.715
F.US.EPZ22[M] 240 Min #5 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.EPZ22.scid | 2022-10-10 21:38:27.718
F.US.EPZ22[M] 60 Min #4 | Reloading chart. | 2022-10-10 21:38:27.724
F.US.EPZ22[M] 60 Min #4 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.EPZ22.scid | 2022-10-10 21:38:27.728
F.US.EPZ22[M] 5 Min #8 | Reloading chart. | 2022-10-10 21:38:27.751
F.US.EPZ22[M] 10000 Trades #9 | Reloading chart. | 2022-10-10 21:38:27.758
Loading market depth data. | 2022-10-10 21:38:27.760
F.US.EPZ22[M] 5 Min #8 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.EPZ22.scid | 2022-10-10 21:38:27.761
F.US.EPZ22[M] 10000 Trades #9 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.EPZ22.scid | 2022-10-10 21:38:27.761
F.US.EPZ22[M] 5 Min #2 | Reloading chart. | 2022-10-10 21:38:27.780
F.US.EPZ22[M] Renko 5t #10 | Reloading chart. | 2022-10-10 21:38:27.796
Loading market depth data. | 2022-10-10 21:38:27.798
F.US.EPZ22[M] 5 Min #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.EPZ22.scid | 2022-10-10 21:38:27.798
F.US.EPZ22[M] Renko 5t #10 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.EPZ22.scid | 2022-10-10 21:38:27.799
HD Request # 6 | Setting DTC encoding to Binary VLS | 2022-10-10 21:38:27.871
HD Request # 6 | Sending historical data logon request message. | 2022-10-10 21:38:27.871
HD Request # 6 | Requesting Intraday data. Start date-time: 2020-01-14 20:38:27. Record interval: 0. Symbol: ESZ22 | 2022-10-10 21:38:28.457
HD Request # 6 | Decompressing data. | 2022-10-10 21:38:28.532
HD Request # 6 | Receiving Intraday data for F.US.EPZ22 starting at 2021-08-25 17:24:05.248000 | 2022-10-10 21:38:28.696
HD Request # 6 | Timestamp of first Intraday data file record written: 2021-08-25 17:24:05.248000. | 2022-10-10 21:38:28.924
F.US.EPZ22[M] 30 Min #3 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-10-10 21:38:29.223
Chart #3 has tagged chart #1 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-10-10 21:38:29.230
Chart #3 has tagged chart #10 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-10-10 21:38:29.230
F.US.EPZ22[M] #1 | Performing a full recalculation because it has been tagged. Chartbook: Futures 24Hours ES.Cht | 2022-10-10 21:38:29.273
Chart #3 has tagged chart #1 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-10-10 21:38:30.005
F.US.EPZ22[M] 60 Min #4 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-10-10 21:38:30.098
Chart #4 has tagged chart #1 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-10-10 21:38:30.109
Chart #4 has tagged chart #10 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-10-10 21:38:30.109
Chart #4 has tagged chart #9 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-10-10 21:38:30.109
F.US.EPZ22[M] 240 Min #5 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-10-10 21:38:30.291
Chart #5 has tagged chart #1 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-10-10 21:38:30.294
Chart #5 has tagged chart #10 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-10-10 21:38:30.294
F.US.EPZ22[M] 10000 Trades #9 | Performing a full recalculation because it has been tagged. Chartbook: Futures 24Hours ES.Cht | 2022-10-10 21:38:30.459
F.US.EPZ22[M] 10000 Trades #9 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-10-10 21:38:30.460
F.US.EPZ22[M] 5 Min #8 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-10-10 21:38:30.568
Chart #8 has tagged chart #1 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-10-10 21:38:30.570
Chart #8 has tagged chart #10 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-10-10 21:38:30.570
Chart #8 has tagged chart #9 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-10-10 21:38:30.570
F.US.EPZ22[M] Renko 5t #10 | Performing a full recalculation because it has been tagged. Chartbook: Futures 24Hours ES.Cht | 2022-10-10 21:38:30.849
F.US.EPZ22[M] Renko 5t #10 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-10-10 21:38:30.850
Chart #8 has tagged chart #10 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-10-10 21:38:30.972
F.US.EPZ22[M] 5 Min #2 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-10-10 21:38:31.278
Chart #2 has tagged chart #1 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-10-10 21:38:31.326
Chart #2 has tagged chart #10 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-10-10 21:38:31.326
Chart #2 has tagged chart #9 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-10-10 21:38:31.326
F.US.EPZ22[M] #1 | Performing a full recalculation because it has been tagged. Chartbook: Futures 24Hours ES.Cht | 2022-10-10 21:38:31.666
Chart #1 has tagged chart #10 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-10-10 21:38:32.957
F.US.EPZ22[M] 10000 Trades #9 | Performing a full recalculation because it has been tagged. Chartbook: Futures 24Hours ES.Cht | 2022-10-10 21:38:33.731
F.US.EPZ22[M] Renko 5t #10 | Performing a full recalculation because it has been tagged. Chartbook: Futures 24Hours ES.Cht | 2022-10-10 21:38:34.272
Socket (3) | CloseSocket call. | 2022-10-10 21:41:43.138
Socket (3) | Shutdown started. Waiting for graceful close. | 2022-10-10 21:41:43.138
Historical data download thread signaled to stop. | 2022-10-10 21:41:43.187
HD Request # 6 | Received 36217236 Intraday data records from 2021-08-25 17:24:05.248000 to 2022-10-10 21:41:40.217010 (411.2 days) and wrote 36217236 records for F.US.EPZ22 | 2022-10-10 21:41:43.188
HD Request # 6 | Add time&sales data | Remembered last file record date-time: 2022-10-11 04:41:40.217010 | 2022-10-10 21:41:43.188
Added 1 Time and Sales records to Intraday data file for F.US.EPZ22 after download. | 2022-10-10 21:41:43.188
HD Request # 6 | Completion time: 3m 16s. | 2022-10-10 21:41:43.188
HD Request # 6 | Intraday data download complete for F.US.EPZ22. Unique request ID: 6 | 2022-10-10 21:41:43.188
Removing historical data download ID 6. | 2022-10-10 21:41:43.188
Real-time Intraday chart data file updates started for F.US.EPZ22 | 2022-10-10 21:41:43.188
Intraday chart data file opened for F.US.EPZ22 | 2022-10-10 21:41:43.188
HD Request # 6 | Enabling Intraday chart updating for symbol. | 2022-10-10 21:41:43.188

Triggering next historical data download in queue. | 2022-10-10 21:41:43.188
No download requests in the queue to start downloads for. | 2022-10-10 21:41:43.188
Socket (3) | Socket gracefully closed by remote side. | 2022-10-10 21:41:43.208
Socket (3) | Closed. | 2022-10-10 21:41:43.208
Chart #2 has tagged chart #1 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-10-10 21:41:43.348
Chart #2 has tagged chart #10 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-10-10 21:41:43.348
Chart #2 has tagged chart #9 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-10-10 21:41:43.348
Chart #4 has tagged chart #1 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-10-10 21:41:43.386
Chart #4 has tagged chart #10 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-10-10 21:41:43.386
Chart #4 has tagged chart #9 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-10-10 21:41:43.386
Chart #5 has tagged chart #1 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-10-10 21:41:43.434
Chart #5 has tagged chart #10 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-10-10 21:41:43.434
Chart #3 has tagged chart #1 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-10-10 21:41:43.449
Chart #3 has tagged chart #10 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-10-10 21:41:43.449
F.US.EPZ22[M] #1 | Performing a full recalculation because it has been tagged. Chartbook: Futures 24Hours ES.Cht | 2022-10-10 21:41:43.457
Opened cached Intraday file: C:\SierraChart\Data\F.US.EPZ22.scid. Thread ID: 1812 | 2022-10-10 21:41:44.440
Chart #1 has tagged chart #10 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-10-10 21:41:45.685
F.US.EPZ22[M] 10000 Trades #9 | Performing a full recalculation because it has been tagged. Chartbook: Futures 24Hours ES.Cht | 2022-10-10 21:41:45.746
Chart #8 has tagged chart #1 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-10-10 21:41:45.797
Chart #8 has tagged chart #10 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-10-10 21:41:45.797
Chart #8 has tagged chart #9 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-10-10 21:41:45.797
F.US.EPZ22[M] Renko 5t #10 | Performing a full recalculation because it has been tagged. Chartbook: Futures 24Hours ES.Cht | 2022-10-10 21:41:45.835
F.US.EPZ22[M] #1 | Performing a full recalculation because it has been tagged. Chartbook: Futures 24Hours ES.Cht | 2022-10-10 21:41:46.495
Chart #1 has tagged chart #10 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-10-10 21:41:48.621
F.US.EPZ22[M] 10000 Trades #9 | Performing a full recalculation because it has been tagged. Chartbook: Futures 24Hours ES.Cht | 2022-10-10 21:41:48.652
F.US.EPZ22[M] Renko 5t #10 | Performing a full recalculation because it has been tagged. Chartbook: Futures 24Hours ES.Cht | 2022-10-10 21:41:48.699
Saved Chartbook: Futures 24Hours ES.Cht. Time: 0.0509 seconds. | 2022-10-10 21:43:01.459
[2022-10-11 14:53:56]
John - SC Support - Posts: 20340
The Message Log you provided does not show any charts opened that have the symbol F.US.ENQZ22.

Are you having issues with the data from F.US.EPZ22?

If you are only having an issue with F.US.ENQZ22, then follow these instructions to get us your Message Log and be sure you open a chart for F.US.ENQZ22 where it states to open a chart for the symbol for which you are having an issue:

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-10-11 22:18:33]
User108250 - Posts: 15
Software version: 2443 64-bit | 2022-10-11 15:12:33.221
Primary Thread ID: 16836 | 2022-10-11 15:12:33.221
Usage end date: 2022-11-05 | 2022-10-11 15:12:33.221
Enabled for: Advanced Features 2. | 2022-10-11 15:12:33.221
Enabled for: Sierra Chart Historical Data Service. | 2022-10-11 15:12:33.221
Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2022-10-11 15:12:33.221
Enabled for: Denali Real-Time Exchange Data Feed. | 2022-10-11 15:12:33.221
Enabled for: Delayed Denali Exchange Data Feed. | 2022-10-11 15:12:33.221
Enabled for exchange: S&P Indices | 2022-10-11 15:12:33.221
Enabled for exchange: CBOE Indices | 2022-10-11 15:12:33.221
Enabled for exchange: Euronext Equities Delayed | 2022-10-11 15:12:33.221
Enabled for exchange2: CME (Trading Account Required) | 2022-10-11 15:12:33.221
Enabled for exchange2: CBOT (Trading Account Required) | 2022-10-11 15:12:33.221
Enabled for exchange2: COMEX (Trading Account Required) | 2022-10-11 15:12:33.221
Enabled for exchange2: NYMEX (Trading Account Required) | 2022-10-11 15:12:33.221
Enabled for exchange2: fairx_exchange.data | 2022-10-11 15:12:33.221
Allow Support for Sierra Chart Data Feeds is enabled. | 2022-10-11 15:12:33.221
Current selected Data/Trading service: CQG WebAPI | 2022-10-11 15:12:33.221
Custom symbol settings values: disabled | 2022-10-11 15:12:33.221
Chart Update Interval: 500 | 2022-10-11 15:12:33.221
Intraday Data Storage Time Unit: 0 | 2022-10-11 15:12:33.221
Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-10-11 15:12:33.221
2022-10-11 22:12:33 Local computer time in UTC | 2022-10-11 15:12:33.221
2022-10-11 15:12:33 Local computer time in SC Time Zone | 2022-10-11 15:12:33.221
2022-10-11 01:42:59 Server time in UTC | 2022-10-11 15:12:33.221
Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-10-11 15:12:33.221
Program path: C:\SierraChart\ | 2022-10-11 15:12:33.221
Data Files path: C:\SierraChart\Data\ | 2022-10-11 15:12:33.221
OS Version Number: 10.0 | 2022-10-11 15:12:33.221
Locale Setting: C | 2022-10-11 15:12:33.221
DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2022-10-11 15:12:33.222
Allowed protected custom studies: | 2022-10-11 15:12:33.222
Crash reporter started: true | 2022-10-11 15:12:33.222

Added historical Intraday data request for F.US.ENQZ22 to the queue. | 2022-10-11 15:12:46.312
Intraday data recording state for symbol F.US.ENQZ22 is set to download 'Pending'. | 2022-10-11 15:12:46.312
Triggering next historical data download in queue. | 2022-10-11 15:12:46.312
HD Request # 15 | Downloading Intraday chart data for F.US.ENQZ22 to the file F.US.ENQZ22.scid. Service: cme | 2022-10-11 15:12:46.312
Reloading all charts with filename: F.US.ENQZ22.scid | 2022-10-11 15:12:46.358
HD Request # 15 | Download start date-time: 2020-01-15 14:12:46.000000. File last date-time: 00:00:00.000000 | 2022-10-11 15:12:46.358
HD Request # 15 | Using server: ds26.sierracharts.com port 10149 | 2022-10-11 15:12:46.358
Socket (3) | Creating socket. | 2022-10-11 15:12:46.380
Socket (3) | New receive buffer size: 5242880 | 2022-10-11 15:12:46.380
Socket (3) | Connecting to IP: 142.215.18.107. | 2022-10-11 15:12:46.380
HD Request # 15 | Setting DTC encoding to Binary VLS | 2022-10-11 15:12:46.522
HD Request # 15 | Sending historical data logon request message. | 2022-10-11 15:12:46.522
F.US.ENQZ22[M] 240 Min #5 | Reloading chart. | 2022-10-11 15:12:46.574
F.US.ENQZ22[M] 240 Min #5 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.ENQZ22.scid | 2022-10-11 15:12:46.577
F.US.ENQZ22[M] #1 | Reloading chart. | 2022-10-11 15:12:46.582
F.US.ENQZ22[M] #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-10-11 15:12:46.584
Chart #1 has tagged chart #10 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-10-11 15:12:46.590
F.US.ENQZ22[M] 5 Min #2 | Reloading chart. | 2022-10-11 15:12:46.595
F.US.ENQZ22[M] 5 Min #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.ENQZ22.scid | 2022-10-11 15:12:46.597
F.US.ENQZ22[M] 5 Min #8 | Reloading chart. | 2022-10-11 15:12:46.598
F.US.ENQZ22[M] 10000 Trades #9 | Reloading chart. | 2022-10-11 15:12:46.600
Loading market depth data. | 2022-10-11 15:12:46.601
F.US.ENQZ22[M] 5 Min #8 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.ENQZ22.scid | 2022-10-11 15:12:46.601
F.US.ENQZ22[M] 10000 Trades #9 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.ENQZ22.scid | 2022-10-11 15:12:46.602
F.US.ENQZ22[M] 60 Min #4 | Reloading chart. | 2022-10-11 15:12:46.609
F.US.ENQZ22[M] 60 Min #4 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.ENQZ22.scid | 2022-10-11 15:12:46.611
F.US.ENQZ22[M] 30 Min #3 | Reloading chart. | 2022-10-11 15:12:46.614
F.US.ENQZ22[M] 30 Min #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.ENQZ22.scid | 2022-10-11 15:12:46.615
F.US.ENQZ22[M] Renko 30t #10 | Reloading chart. | 2022-10-11 15:12:46.620
Loading market depth data. | 2022-10-11 15:12:46.621
F.US.ENQZ22[M] Renko 30t #10 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.ENQZ22.scid | 2022-10-11 15:12:46.628
HD Request # 15 | Requesting Intraday data. Start date-time: 2020-01-15 14:12:46. Record interval: 0. Symbol: NQZ22 | 2022-10-11 15:12:47.113
HD Request # 15 | Decompressing data. | 2022-10-11 15:12:47.193
HD Request # 15 | Receiving Intraday data for F.US.ENQZ22 starting at 2021-10-01 08:36:42.156000 | 2022-10-11 15:12:47.587
HD Request # 15 | Timestamp of first Intraday data file record written: 2021-10-01 08:36:42.156000. | 2022-10-11 15:12:49.106
F.US.ENQZ22[M] 10000 Trades #9 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-10-11 15:12:49.137
F.US.ENQZ22[M] 5 Min #8 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-10-11 15:12:49.210
Chart #8 has tagged chart #1 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-10-11 15:12:49.211
Chart #8 has tagged chart #10 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-10-11 15:12:49.211
Chart #8 has tagged chart #9 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-10-11 15:12:49.211
F.US.ENQZ22[M] 5 Min #2 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-10-11 15:12:49.228
Chart #2 has tagged chart #1 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-10-11 15:12:49.261
Chart #2 has tagged chart #10 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-10-11 15:12:49.261
Chart #2 has tagged chart #9 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-10-11 15:12:49.261
F.US.ENQZ22[M] Renko 30t #10 | Performing a full recalculation because it has been tagged. Chartbook: Futures 24Hours ES.Cht | 2022-10-11 15:12:49.300
F.US.ENQZ22[M] Renko 30t #10 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-10-11 15:12:49.301
Chart #2 has tagged chart #10 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-10-11 15:12:49.498
F.US.ENQZ22[M] 30 Min #3 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-10-11 15:12:49.668
Chart #3 has tagged chart #1 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-10-11 15:12:49.673
Chart #3 has tagged chart #10 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-10-11 15:12:49.673
F.US.ENQZ22[M] 60 Min #4 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-10-11 15:12:49.687
Chart #4 has tagged chart #1 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-10-11 15:12:49.701
Chart #4 has tagged chart #10 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-10-11 15:12:49.701
Chart #4 has tagged chart #9 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-10-11 15:12:49.701
F.US.ENQZ22[M] #1 Record has been filtered due to large range while loading Intraday data for F.US.ENQZ22 | 2022-10-11 15:12:49.875 *
F.US.ENQZ22[M] #1 | Performing a full recalculation because it has been tagged. Chartbook: Futures 24Hours ES.Cht | 2022-10-11 15:12:49.893
Chart #1 has tagged chart #10 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-10-11 15:12:50.504
F.US.ENQZ22[M] 240 Min #5 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-10-11 15:12:50.548
Chart #5 has tagged chart #1 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-10-11 15:12:50.550
Chart #5 has tagged chart #10 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-10-11 15:12:50.550
F.US.ENQZ22[M] 10000 Trades #9 | Performing a full recalculation because it has been tagged. Chartbook: Futures 24Hours ES.Cht | 2022-10-11 15:12:50.612
F.US.ENQZ22[M] Renko 30t #10 | Performing a full recalculation because it has been tagged. Chartbook: Futures 24Hours ES.Cht | 2022-10-11 15:12:50.688
F.US.ENQZ22[M] #1 | Performing a full recalculation because it has been tagged. Chartbook: Futures 24Hours ES.Cht | 2022-10-11 15:12:50.888
Chart #1 has tagged chart #10 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-10-11 15:12:51.537
F.US.ENQZ22[M] Renko 30t #10 | Performing a full recalculation because it has been tagged. Chartbook: Futures 24Hours ES.Cht | 2022-10-11 15:12:51.859
Saved Chartbook: Futures 24Hours ES.Cht. Time: 0.0490 seconds. | 2022-10-11 15:13:05.702
Socket (3) | CloseSocket call. | 2022-10-11 15:15:43.878
Socket (3) | Shutdown started. Waiting for graceful close. | 2022-10-11 15:15:43.878
Historical data download thread signaled to stop. | 2022-10-11 15:15:43.930
HD Request # 15 | Received 15085554 Intraday data records from 2021-10-01 08:36:42.156000 to 2022-10-11 15:15:39.750000 (375.3 days) and wrote 15085554 records for F.US.ENQZ22 | 2022-10-11 15:15:43.931
HD Request # 15 | Add time&sales data | Remembered last file record date-time: 2022-10-11 22:15:39.750000 | 2022-10-11 15:15:43.931
Added 4 Time and Sales records to Intraday data file for F.US.ENQZ22 after download. | 2022-10-11 15:15:43.931
HD Request # 15 | Completion time: 2m 57s. | 2022-10-11 15:15:43.931
HD Request # 15 | Intraday data download complete for F.US.ENQZ22. Unique request ID: 15 | 2022-10-11 15:15:43.931
Removing historical data download ID 15. | 2022-10-11 15:15:43.931
Real-time Intraday chart data file updates started for F.US.ENQZ22 | 2022-10-11 15:15:43.931
Intraday chart data file opened for F.US.ENQZ22 | 2022-10-11 15:15:43.931
HD Request # 15 | Enabling Intraday chart updating for symbol. | 2022-10-11 15:15:43.931

Triggering next historical data download in queue. | 2022-10-11 15:15:43.931
No download requests in the queue to start downloads for. | 2022-10-11 15:15:43.931
Socket (3) | Socket gracefully closed by remote side. | 2022-10-11 15:15:43.946
Socket (3) | Closed. | 2022-10-11 15:15:43.946
Chart #5 has tagged chart #1 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-10-11 15:15:44.154
Chart #5 has tagged chart #10 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-10-11 15:15:44.154
F.US.ENQZ22[M] #1 | Performing a full recalculation because it has been tagged. Chartbook: Futures 24Hours ES.Cht | 2022-10-11 15:15:44.195
Chart #1 has tagged chart #10 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-10-11 15:15:45.774
Chart #8 has tagged chart #1 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-10-11 15:15:45.853
Chart #8 has tagged chart #10 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-10-11 15:15:45.853
Chart #8 has tagged chart #9 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-10-11 15:15:45.853
Chart #2 has tagged chart #1 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-10-11 15:15:45.870
Chart #2 has tagged chart #10 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-10-11 15:15:45.870
Chart #2 has tagged chart #9 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-10-11 15:15:45.870
F.US.ENQZ22[M] Renko 30t #10 | Performing a full recalculation because it has been tagged. Chartbook: Futures 24Hours ES.Cht | 2022-10-11 15:15:45.902
Opened cached Intraday file: C:\SierraChart\Data\F.US.ENQZ22.scid. Thread ID: 1812 | 2022-10-11 15:15:45.993
Chart #3 has tagged chart #1 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-10-11 15:15:46.144
Chart #3 has tagged chart #10 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-10-11 15:15:46.144
Chart #4 has tagged chart #1 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-10-11 15:15:46.156
Chart #4 has tagged chart #10 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-10-11 15:15:46.156
Chart #4 has tagged chart #9 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-10-11 15:15:46.156
F.US.ENQZ22[M] #1 | Performing a full recalculation because it has been tagged. Chartbook: Futures 24Hours ES.Cht | 2022-10-11 15:15:46.284
Chart #1 has tagged chart #10 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-10-11 15:15:47.882
F.US.ENQZ22[M] 10000 Trades #9 | Performing a full recalculation because it has been tagged. Chartbook: Futures 24Hours ES.Cht | 2022-10-11 15:15:47.910
F.US.ENQZ22[M] Renko 30t #10 | Performing a full recalculation because it has been tagged. Chartbook: Futures 24Hours ES.Cht | 2022-10-11 15:15:47.957
[2022-10-12 13:54:26]
John - SC Support - Posts: 20340
There is nothing in the log that shows any issues with the symbol F.US.ENQZ22. In fact, it shows that the data was downloaded and that it should be working properly.

The only thing we see that could be an issue is that you have a lot of charts referencing each other, which you can see by the lines that read "Chart # has tagged Chart # for full recalculation. This is not generally an issue, but it could mean that you have a circular reference somewhere that is causing an issue. Refer to the following:
High CPU Usage | Inactive User Interface | Long Time to Load Chart Data | Charts Reloading Often: 30.9 References to Other Charts / Continuous Full Recalculation of Charts

What exactly is the problem you are having with this symbol and is it on all charts or just a one or two?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-10-24 22:34:06]
User108250 - Posts: 15
Can You please check my current Sierra Chart and the Denali exchange data feed setups and advise if I need to activate anything to be able to trade "Futures Only" through my AMP Brokerage account using their CQG Clearing without a problem?

Also, please let me know if you are recommending any other setup!

Also, could you please verify if my orders including "Target" and "Stop Loss" orders are setup to be software based, or server based orders, since I heard that server based orders are safer just in case I lose internet connection or electricity while I am having an open trade! So please advise on how I can verify that? Thanks
[2022-10-25 13:26:42]
Sierra_Chart Engineering - Posts: 5500
Just be sure to go through the CQG set up instructions here:

CQG Trading Platform Service: Setup Instructions

If you want the target to stop orders to always be on the server you need to use Teton order routing:
Sierra Chart Teton Futures Order Routing

With CQG (Less safe) how they work is explained here:
Attached Orders: Management of Attached Orders when Trading Service Supports Server Side OCO Only
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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