Support Board
Date/Time: Sat, 13 Sep 2025 08:31:42 +0000
Post From: I can not update!
| [2022-10-11 14:53:56] |
| John - SC Support - Posts: 41793 |
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The Message Log you provided does not show any charts opened that have the symbol F.US.ENQZ22. Are you having issues with the data from F.US.EPZ22? If you are only having an issue with F.US.ENQZ22, then follow these instructions to get us your Message Log and be sure you open a chart for F.US.ENQZ22 where it states to open a chart for the symbol for which you are having an issue: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |