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Date/Time: Sun, 04 Dec 2022 23:02:57 +0000



Delayed Data Feed in Package 5

View Count: 99

[2022-09-29 08:05:54]
Zypern - Posts: 3
Hello, I have a problem: I have a paid data feed (package 5) and I don't get any live data but delayed data as in the demo. Please help
[2022-09-29 15:12:41]
John - SC Support - Posts: 20295
What exchange(s) are you wanting real-time data for?

Refer to the following for what real-time data is included with a Sierra Chart package:
Real-Time Data
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-09-29 16:00:51]
Zypern - Posts: 3
I need the realtime data for the CME - I would like to add that I have already received the data in realtime as part of my booked package - but today the data feed was delayed...10 minutes as in demo mode, although I haven't changed or changed anything
[2022-09-29 16:50:59]
John - SC Support - Posts: 20295
You have not been setup to get real-time data from us for the CME Group. Are you connected to a trading service in which you were getting the data from that source?

In order to get the data for the CME Group from us, you need to follow through the instructions at the following link:
Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges*

Also, be aware of the CME Group requirement that you have a live, funded, futures trading account in order to qualify for the lower-priced non-professional exchange fees. Refer to the information here:
Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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