Login Page - Create Account

Support Board


Date/Time: Thu, 01 Dec 2022 00:26:19 +0000



Historic Data not loading...

View Count: 54

[2022-09-27 00:02:58]
Jonathan Newell - Posts: 2
Hello, I am new here. I activated a 15 day trial and am trying to follow G7FX student
tutorial.. I have a green bar showing but no streaming data with chartbook loaded.
[2022-09-27 07:55:25]
Sierra_Chart Engineering - Posts: 5388
When the Chartbook is open translate the symbols with this Edit menu command:
Edit Menu: Edit >> Translate Symbols To Current Service


Otherwise, everything looks fine with your Sierra Chart account.

---

If you still have a problem, follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download".

After about a minute provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-09-27 09:13:50

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account